Romulus Car Rentals

Cons: THE LINE TO PICK UP THE CAR WAS ATROCIOUS. I waited for over 40 minutes in line just to spend two minutes renting a car. I will never rent from Budget again. How on earth is there not an electronic check out yet? This is 2016. I should not have to wait 40 minutes in line for ANYTHING, much less a shitty rental SUV.

Cons: 45 minute wait at the counter. 20 minute wait for shuttle after drop off.

Cons: Watied over 30 min at pickup

Cons: Very long wait to check in. Very busy

Cons: We were unable to contact anyone at Budget. We forgot our dog carriers in the car, called several numbers including the mangers emergency number. We neither reached someone nor did we get a return call. IF the car had been cleaned the carries would have been found before the car was sent out. So that would be two failures. One no way to contact the Detroit office and two not cleaning the car.

Cons: Waited over an hour. Car smelled terrible

Cons: I arrived uneventfully via a red-eye at 5:50a and after drop-off by the courtesy shuttle and there were only three or four folks ahead of me. Quickly, the line tripled. No greeting or word on what the delay was; two folks exited the line, another was audibly/visibly upset and fifty minutes later I arrived at the front desk. Only then, did I find out what the issue was -- THE COMPUTERS WERE DOWN. Probably the lowlight of the visit was (while still in line) was a woman breaking in over the loudspeaker yelling "Tell your customers to have their paperwork and ID ready BEFORE they come to the front gate!!!!" Incredibly rude and unprofessional. Upon arrival the attendant gave me more bad news, my vehicle was not ready and had to be found and prepped. 15 minutes later as I waited outside (not really sure where to wait), a third car pulls up and a guy gets out. As he walks away, I ask which car is mine (as another guy was also waiting for an SUV). He said yes, and after growing gray during a LONG wait, I was free to start my trip. This experience should have been handled with a little more professionalism which could have helped, but there didn't seem to be a process in place. And for this reason, I wouldn't go Budget again. Ugh.

Cons: The shuttle pick up was not timely. There were several taxes and fees that I paid on the vehicle from its base price.

Cons: There was over an hour wait to pick up the rental. College football game weekend and they we're slammed. Walked over to Payless who had no line and they said Budget is always that way. Can not reccomend the Detroit airport budget car rental. Understaffed!!!!

Cons: I was stranded in a place where I knew no one.

Cons: The upsell on the "classification" of what I rented vs what they rented me

Cons: When I arrived at Thrifty at DTW, the line was out the door, and there were three stations open. They never brought on extra people, even though it was the day before a UofM football game, and half of Florida was flying in for the game. It took an hour to get to the counter, and once I had the car, another hour to get out of the parking lot, because they only have one exit booth!!

Cons: $30+ surcharge, will ask for a refund on the extra charges

Cons: They would not work with my insurance co. To insure the car. Driver side mirror not adjusting. Very dengerous.