South Gate Car Rentals

Cons: We had to wait 1 hour to even get to a desk attendant to get our car. They had everyone take a number.

Cons: Was booked in wrong location.

Cons: Everything

Cons: Waiting in LA They took my info...offered an upgrade to SUV at no cost--which turned out to be a hatchback car basically. No big deal but the lady made me wait 15 min while others got cars? Then I go back to the window and she starts doing the contract and asks about insurance. I ask what that would do to the final rate and THEN she tells me I'm at the wrong location?? How did she take all my info, upgrade me, make me wait, go through the contract, and THEN just figure this out? At any rate, she moved the res to her location and lowered the rate to what I reserved but it was an extra hassle after a 6 hour flight that I didn't really need or understand. File it under 1st world problems.

Cons: Kayak sent my reservation for a car to an Avis that was nowhere near the airport. I searched for a car using airport code LAX and it sent my reservation to an Avis that was 15 miles away from the airport. Of course I didn't check the address of the reservation, because why would they send it to an Avis that was not at the airport? I ended up having to Uber a ride from the airport Avis to the Avis practically in downtown LA which cost me another $25. Of course, I needed to drop the car off at the airport location when I was done with it, and that cost me another $50 for a "transfer fee". So basically, my reservation was supposed to be a $75 2 day rental and it end up costing me double that in fee's and Uber rides. Kayak FAIL. I'll not be using it again for a car rental.

Cons: When I finally arrived at this location, (I had thought my rental was at LAX, and had to take a cab to this location instead, at a cost of $60) there was no one there, and the doors were locked. The only information on the door indicated that they are open until 2pm. It was 12:30. I called Avis, and they were unable to tell me anything more. They offered to send me to yet another location instead, but when I called that location, they had no car rentals available. Finally an agent returned and unlocked the doors. She did not greet me and the two other customers who had arrived while we waited. When I got up to the counter I started explaining to her what had happened, and she just shrugged and told me she had been on her lunch break. Then she took a call and dealt with that instead of taking care of me. She finally got us taken care of and did give me a credit to return the car at LAX, but never apologized or indicated she was sorry for all I had gone through to get this rental car. How hard is it to hang a sign on the door to tell frustrated travelers that you will be back? A locked door just indicates that you are closed. Personally, I'll never use AVIS again.

Cons: It'd would've been nice if the location was described off airport. We had to take a taxi to the location and the cabby took us to the wrong one. It was a debacle.

Cons: everything