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Front desk staff was wonderful! Made us feel welcome and important! Shuttle driver to airport was not friendly - not even a good morning! Offered no info or offers of info on how to get to gates - which at an airport under construction would have been helpful!
Close to the airport Breakfast Buffet Pillows were excellent Downstairs meeting rooms were nice (though I wasn't there for a meeting) Couldn't find my reservation and had to wait 20 minutes for a manager to come down to work on some computer issues. My card was charged twice for the stay The photos for the hotel do not match the actual condition of the hotel. It appears that nothing has been upgraded/refreshed in > 10 years. Pealing wallpaper, missing baseboard molding, musty smells were prevalent in the hallways and in my room. My room had drywall next to the air conditioning unit and the door to the hallway squeaked like it was 200 years old, The room was not cleaned during my two night stay For the money this is the worst hotel I have ever stayed at hands down, and I am a frequent business and leisure traveler
I loved the bed and the room was the perfect temperature. It was quite. Perfect for anyone that just needed a place to sleep and are much more active than we were. Their is no room service that we found. The sink being outside the bathroom was weird. The restaurants nearby closed pretty early leaving fast food as the only other option.
The clean room. That the hotel was a little outdated, I stay with Marriott frequently and I feel the professionalism of the staff was non existent. They did not even thank me for my stay upon checkout.
Fast. Clean and quiet
The hotel was clean and quiet in a nice location. The staff was nice and professional. The breakfast was also good as well.
My son and I were just traveling through , but the hotel was nice. Our room great and bed very comfortable
I just stayed for one night on my drive from the northeast to Chicago. The hotel is in a nice and quiet location. I had my car loaded from moving and I felt comfortable leaving my belongings in the car overnight. I didn't do much in the room besides sleep, but the room was clean and quiet. The breakfast was decent and in line with what I have had at extended stay hotels like Homewood Suites. There are some restaurants very close by which was nice when you are a weary traveler. No complaints.
They did not have a non smoking room for us so the woman at the front desk was wonderful and found us one. She also told us abt a wonderful pizza place. The young man the next morning was also very personable. The woman who worked the breakfast was wonderful and helpful even if she was going a 100 miles an hour.
I liked the location and the value of the room when you factor in breakfast. While it wasn't dirty, the furniture and decor was old. I stay at Hampton Inns at least 2 weeks a year and this Hampton Inn had the most disappointing food.
This was one of the friendliest places we've stayed. Everyone, from the front desk to the service staff, was welcoming and cared about our stay. Within minutes of checking into our room, the front desk called to ascertain if all was well with our room. The room was excellent and the bed was very comfortable. The next morning, as we were headed to breakfast, the service staff asked about our room and if it met our expectations. The breakfast area had plenty of seating and a separate space for the food. It was easy to navigate around, although there were a fairly large number of people in attendance, and it didn't make you feel like the area was an afterthought that was just stuck on with a couple of boxes of cereal and lukewarm coffee. Breakfast included fresh, hot eggs, choice of meat, fresh fruit, bread choices, and wonderful coffee. We usually stay at the Express place, but my experience here may definitely change our preference. This is a great place to stay and I highly recommend it!
Booked online and received a booking confirmation, upon arrival was informed by the manager of a glitch. He did a very good job of helping get us to an alternate property. What happened between booking, confirmation and arrival? This was very frustrating as we were coming for out of town.
Great, friendly staff. Great breakfast options. Hot and cold items. Very clean facilities with plenty of space. Large rooms.
great breakfast!! the location was great for me while my son visited BW. booked online and my reservation was ready, no problems. had a few cookies and was offered a bottle of water while checking in.
The power went out for awhile and the air conditioning went out for several hours through the night making it impossible to sleep. The air didn't come back on until 2 in the morning. It was not a good night of sleep at all. If that didn't happen, the stay would've been great. Unfortunately, it was miserable.
I felt like the hotel was clean, and staff was fantastic, going out of their way to accommodate, always with a smile on their face. I don't feel like it was worth the money. Everything is ala carte, and for a pretty short window of time when you can order breakfast. The couch in the room was weirdly shaped. Really deep and awkward to sit on.
We stayed in a King Suite. Extremely beautiful interior decoration Front desk staff was polite and professional, but cole and unsmiling.
The staff was awesome. We accidentally booked our room for the wrong day and they kindly make the correction when we arrived and rebooked us for the correct day. the pool area was nice and clean as was the hotel room. I would defiantly stay here again.
I was comfortable. The price was appropriate. I was happy with the condition of the room.
We stayed the night of our wedding here because of a very early flight. The front desk asked why we were staying and after we told them they quietly upgraded us to a sweet with a large whirlpool tub. It was a wonderful surprise!
Everything Was Great :-) N/a
The pool was very clean, breakfast was very nice. All staff very helpful. Loved that a mcdonalds was 100 ft away within walking distance. Would recommend to anyone. We had to cancel one of our rooms the day of arrival and staff called and took care of it with Booking.com with no problem.
There was some work done and i was surprise to hear construction noise at 9 am
The Hotel rooms were decent and had the normal amenities. The location was excellent as it was mins away from most things around. The staff was polite and courteous even to us out of state fans. Only thing was the pool area could use a slight make over. There was chipping paint and water marks around. Other than that, nothing really else.
The staff No
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The staff was very friendly and helpful. No matter what time of day, they acted like they cared.
There was a hotel employee who was the most professional, hard working and 'person' friendly person I ever met. You need to clone him and hire 100 more just like him. Made my stay that much more enjoyable. None.
Quiet, nice rooms with great beds and pillows, and very friendly staff.
clean no issues or problems no place to eat other than fast food within walking distance, but not the hotel's fault. be nice if the hotel had a restaurant inside of it to make up for that lack.
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New, clean, easy to find. First person at the desk, seemed annoyed we had interrupted his quiet afternoon. They had mistakenly deleted our reservation. Darrell just suggested we were at the wrong hotel. We weren't! Thankfully, employee Michael provided us a room.
This hotel had a great spread for breakfast. I was full and ready for my trip back home.
My only complaint is that there was a $70 pet fee that I couldn't find any mention of when I made reservation.
Well appointed, comfortable room
Was driving my parents back from their stay in Florida...we were tired and in need of a break...staff went above and beyond...made sure we had all we needed....made sure we were taken care of....room was clean, freshly updated....wonderful stay!!!
Got charged 3 times. Even though they told me I wouldn't be charged until after our stay, they charged us 3 times before we even checked in. They fixed the 2 extra chrages, but that still left our account negative. We weren't paying for the room, so we were going to change 5he card to have it charged to. They refunded 2 of the 3 payments, but the 3rd is still charged on our card.
Nice staff, curteous, helpful and the kids enjoyed the pool. One of the cleaner places we've stayed in Canton. A little more expensive than most for the area, but nice.
We recieved very friendly excellent service for a decent price. The hotel staff was courteous, friendly and helpful. The swimming pool was a bit small but overall this was a nice place for the money. The room was clean and comfortable and there wasn't any noise that interrupted our sleep. I would say this was one of the nicer places we have stayed at for quite awhile.
This is a great hotel in every way. The desk personnel made me feel as if I was something special and made every effort to make my stay enjoyable. They offered to drive me to nearby restaurants, but I elected to eat there. The food and service were excellent - although the menu was limited. I would stay here again - any day.
They had the most comfortable bed that I have ever slept in, in a hotel. Very nice and accomodating staff. Very, very close to airport rental dropoff.
We stayed here when we were going to Football Hall of Fame. The hotel was great. We would stay here again. We got a Hall of Fame package which included to tickets to Hall of Fame and breakfest at the restaurant in the hotel. We had to buy the other two tickets for breakfest but they gave of a coupon for $2.00 off so it was on $6.50. They had a wide selection of breakfest items with omlets. The room was great and beds comfortable. The entry to the hotel was very welcoming. I had read many reviews for our 10 day trip to the east coast and back to IL and realy went by the reviews for many cities. This was our first night out and was a great start.
Everyting was fine. Due to space limitations we were placed in a handicap room. It was on the fourth floor. We did not need a handicap room, but it did make me think about what happens with a wheelchair=bound person during a fire and the elevator not inuse. I asked about it out of curiosity and was told that staff was trained to respond to them first. I still don't think I'd want to be the handicapped person and rely on that system.
Everything is clean and well-maintained. The beds are super comfortable. The restaurant downstairs has a limited but decent menu.
Stayed 2days/nights. Clean, Convenient all amenities. Will be back
The #1 priority for me is customer service, so I know if anything goes wrong it will be addressed. We recieved EXCELLENT service at this hotel!
Shuttle service to CLE airport.
Good location, nice malls right next to it, as well as wallmart and target, nice restaurants very closeby, shuttlebus to and from airport, friendly helpful personnel. No waterboiler in the room! A bit outdated.
The stay was great and the staff terrific They never had the reservation I made with your company. I had to call the hotel directly and make my own reservation. How in the world could I get in touch with you? You had a phone # I never heard of nor did anyone else.
I liked the tiny pool
Underwear found in first room, loose change on bathroom floor in second room. Odd and not clean.
The lady at the front desk sometime after 11 P.M. on November 24 was friendly, professional, and helpful. She had a customer on the phone that I think she was being very patient with, based on what I heard of the conversation, but she made sure the whole time that she knew I was waiting and tried to expedite my request at the same time. Our biggest complaint was that the sleep number bed was uncomfortable. I don't know what kind of deal you got on those, but they hurt. Also, the shower was dank and dark. With the sloping in the tub, I'm not sure how somebody who's older or in any way disabled would handle it--I almost fell several times and I'm in fairly good shape. The ceiling was oppressively low, and we only received one regular coffee packet, so only one of us had coffee.