Reviews for Enterprise in Queens
- All reviews 100%
Jan 16 2017
Pros: Excellent customer service, despite it being a very busy day they all did everything possible to assist and get me a car as quickly as possible. Will definetly come back.
Jan 9 2017
Pros: these guys are awesome: free pickup the evening before, free upgrade to a much more comfortable vehicle, very fast processing, very friendly
Cons: Tank was only a quarter full
Dec 28 2016
On the Ball
Pros: Very friendly, down to earth staff. Their customer service was on the ball. Plus, the price matched the booking quote - the only surprise was...a free upgrade! It definitely made our Christmas better.
Cons: No complaints.
Dec 6 2016
Computer error on Thanksgiving week, but great cus
Pros: We were upgraded to a nicer vehicle (Toyota Corolla to a Hyundai Santa Fe). After the computer error both the national Wnterprise office and the local rental location in Flushing were quick to fix the issue and charge us appropriately.
Cons: The upgrade vehicle had worse gas mileage than we had planned on which was significant for a drive of ~2,000 miles. The "free" upgrade did not include unlimited mileage when all my initial rental paperwork did. We later found out that it is standard for nicer vehicles to not have unlimited mileage. However, this caused some stress at pickup because with our "free" upgrade (because it was the only vehicle on the lot) we were now going to have to pay $.25/mile over the included amount of miles. This would have been over $100 extra for our long trip. *this was all corrected relatively quickly, but after a few phone calls with the national and local office*