Reviews for Europcar in Dublin
- All reviews 100%
Oct 21 2016
Pros: Whole experience was awful
Cons: Booked an automatic in Dublin Airport. The quote I was given was €487 for two weeks including the CDW. When I arrived it was €780, that was the first problem. I called to confirm this price three times. Next I waited 30 min for them to find an automatic car. Why did it take so long when I had reserved it a month ago? When I was given the keys we went to put our cases in the trunk. It could not hold two cases without pushing the rear seats forward, causing them to not lock into place. I could not have a child sitting in the back without a seat that was functioning properly. When I went back in to notify europcar, they said to pay €160 more for a different class. I informed them that I did not even book the smallest car and it's not my problem they don't have any automatics in their fleet. After going back and forth for an hour, I was informed they would refund me for the CDW insurance but that I would lose the base price of the rental daily. Hmm I haven't even started the car yet, but you want to charge me for 14days of a car I haven't even driven yet? I was asked if I would like to talk to the manager and after saying yes and waiting, he never showed and I was given a full refund after wasting 1.5hrs. I went next door to Budget and explained what had happened and they matched Europcars price of €780 and provided me with a beautiful car with plenty of space for our luggage.
Oct 20 2016
Already completed eurocar survey
Cons: No complaints
Oct 15 2016
Cons: Desk person didn't want my custom and recommended that I go next door to his competitors to deal with them. So did, that you budget car rental!
Oct 10 2016
Pros: Staff was delightful. Got a free upgrade. Loved it.
Cons: The price ended up being many, many times over what was quoted due to the Irish insurance. Would have been good to know in advance so I could compare to other companies more accurately.