Book Hertz car rentals in Redondo Beach

Pros: After booking and paying "in full" on the k a y a k website, I was told at the hertz location that because they were closed on Sundays and that was my return day, that I would have to pay for an additional day until they checked in the car on Monday.

Cons: The rental agent was less than helpful, and when I requested a customer service #to file a formal complaint, he refused to provide it and told me to call the 3rd party site I booked with. K a y a k.

Bait and Switch

Cons: 1. The Manager Jimmy and rest of the Staff gave away my Prepaid Rental car. Sold it to someone else. This is theft. Apparently, both Hertz Corporate, all of its offices and specifically this particular Redondo Beach Location does this on permanent, regular basis. This comment is in most of the reviews. Second, this location does not care to clean the cars. Inside, outside dirty. Stains all over seats and floors. Reviews all say this and customers coming in and out of the store say this. Manager is being cheap and not spending the required labor hours and not hiring the necessary amount of employees to clean the cars. Also not doing required floors and seats shampoo between customers. The cleaning employees they do have are lazy and don't clean at all except half-vacuum. Employee Rodney engages in ongoing bate and switch behavior. You make an agreement with him and you arrive and he denies, refuses to honor, or significantly always to your detriment changes the agreement.

Never got car

Cons: They didn’t have my reservation. Had to pay in advance. Never got car. no Refund. Ugh.

Hour wait. Dirty car

Cons: Hour wait to get car when I was on time. Dirty vehicle. Employee filled out false survey giving themselves high ratings

Double charged

Pros: it drove

Cons: I got double charged. Terrible customer service on phone and in person

Reserved car not available

Pros: Return was easy.

Cons: I reserved a full size vehicle upon arrival they did not have a full size vehicle available. Attendant was a bit rude upon pick up. Understand he was frustrated because of the lack of vehicles.