I booked a car rental via Priceless in Fort Lauderdale at the advice of a friend who said there are a lot of rental car companies in Florida that seem odd/sketchy, but end up being okay. This establishment isn’t one of those. Upon arriving at the establishment, I was asked to pay several hundred more dollars than I originally had to when reserving my rental car. The origin of these charges and my right to decline them was not explained. When I asked questions, I received an attitude and/or poor explanation from the woman helping me. In addition to this woman raising her voice at me when I asked questions about the extra charges and took some time to think through all of the information that was thrown at me regarding these extra charges, one of her male coworkers chimed in and raised his voice at me as well - from across the room. In front of a room full of other customers. Which was incredibly unnecessary and unprofessional, as I was calm when I asked these questions. After asking for my deposit, I was asked to sign and initial the card reader, so I assumed that this signature & initials were related to the card payment I had just made. Wrong. My initials were taken and electronically applied them to various statements on the contract for the rental car that were never actually explained to me, verbally or otherwise, so it appears as though I initialed/consented to each of their policies when that is not at all the case. In addition, I was charged $60 for “SunPass Activation” which was supposedly for them to keep the SunPass in the car active (thereby saving customers from having to pay the tolls when driving). However, when I went through a toll in FL, the attendant told me that the SunPass was not working and proceeded to charge me $3.75 for the toll. What was the $60 “SunPass Activation” fee for, if I was going to have to pay tolls IN ADDITION to this fee? I noticed in the contract that there is an administrative fee for any outstanding tolls that customers accrue while driving the car, which will be charged to the credit card on file when Priceless receives the toll invoice. Given that I paid for the SunPass activation, I will be reporting any “admin fees” for outstanding tolls that are charged to my credit card by Priceless as fraudulent (it’s not my fault that the SunPass was not working properly!). Kayak, please stop recommending this place to your customers!!
