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Cyn from the front desk and Michael at the concierge desk were fantastic! They helped make my stay amazing!
nice "earthy' atmosphere and location love the suite option very expensive valet parking and no self parking lot poor room service options and other snack options no balconies or windows to open poor ventilation in rooms small pool and hot tub broken
The suite was great - nice sitting area, spacious bathroom, good bedroom and everything worked perfectly. The hotel's location is directly on a loop of the riverwalk which is good because it puts you right into the attraction, but is not on the main section so it's much quieter and easier to find a dining place. Parking is available across the street from the hotel and the street itself is not as busy as those nearer the Alamo. Parking at the hotel is a ridiculous $36/night and they charged for two parking spots for our two motorcycles even though we actually had both bikes consolidated out of the way in the valet area not even in the parking garage. That was irritating. The hotel staff were polite but very cold and decidedly unfriendly. Don't believe I did anything to be offensive or difficult - I didn't even argue about the parking issue - but all of the desk staff (two in the evening, one in the morning) gave the impression they had much better things to do than speak with me.
Very clean. Polite, professional staff. Wife enjoyed the spa and the gym is very nice. Good location for visiting all of the tourist spots in san Antonio. No hand rails in the bath tubs/shower. Fell twice getting into and out of the shower. Sides of the tub are very high. Too many children running around the halls unattended, noisy. No frig or micro wave in the room. Onsite food and drink is very expensive. Ice machines are far apart on the floors. no vending machines for late night drinks/snacks. Valet parking is very expensive. View was nothing spectacular because of the trees surrounding the hotel.
The staff was very friendly and accommodating! The fee for parkig at the hotel was ridiculous, $36 per night.
very clean, great location, friendly staff,
Check In was easy. Hotel room sitting area was actually very comfortable and functional to use, unlike most average hotel suites. Location was great. On the Riverwalk plus just 2 blocks from literally everything. Self parking lots were super close as well, if you don't like waiting for the valet everytime. Hotel desk staff were business friendly, but it did not feel genuine. Which is the opposite of everyone else we met in San Antonio. This was one of the friendliest cities we've encountered!! Also the tub in our room did not drain properly, so you stood in water while you showered and the faucet was loose and spun all the way around.
The front desk staff was unprepared and it to over 45 minutes to check in
Location and large size rooms Issues with hot water and terribly slow and incompetent valet
THE staff was very accommodating and very nice. Everything was provided before I would ask for it. Overall, a great experience . Love the old Spanish charm that the hotel is made off. Very charming ambiance. The session that I attended in San Antonio finished every 2230 in the evening. I did not like that the hotel restaurant is close early like around 2200. I wish the restaurant is open 24 hours. I also wish that there is a Starbucks inside the hotel for the convenience of all the hotel guest.
Made a special stop at the river walk on our five day trek from Pittsburgh to puerto Vallarta Mexico. Stopped to enjoy the beautiful view and exeperience the river walk. The resort was absolutely gorgeous. Unique with design, very friendly conceierge, and beautiful room layout. Our one and only critique, and rather silly at that, after pulling in with our vehicle and stopping at the front valet, the attendant seemed almost shocked when we said, yes we would like you to park the car, and replied with an almost doubtful "are you sure? Wouldn't you like to hear the prices?" Though I'm sure he was just trying to do his job and avoid later frustration, the tone in which he asked us the question was borderline offensive. Young man if we can afford to stay where we are staying we certainly assure you we can afford to park.
Right on the RiverWalk, Hotel Contessa is luxury meets romance. My sister stay here on spring break and had a wonderful time. The staff was helpful and the city is definitely tourist friendly. Filled with history, charm, and luxury, downtown San Antonio along with the Hotel Contessa were great for our girl's getaway. Although the city is tourist friendly, we did got lost. Also, the Hotel Contessa needs to hire more people on their housekeeping staff. During our stay, housekeeping forgot to clean our room one day. Other than that, things were great.
The staff was amazing from management to room service. This is my new San Antonio hotel. The rooms were cool retro with modern ammenities. The pool was clean and nice. But really, the staff made the difference. None
The friendliness and helpfulness of the staff are commendable; the room was spacious and attractive; the location was convenient yet quiet. The restaurant was affordable. Clock and lamps were unplugged and hangers missing when we checked in. Restaurant buffet was ample but lacking in quality--food was lukeward, oatmeal lumpy.
Parking was $24.00 a day. There was no actual hotel parking. It was either metered parking or valet parking in a parking lot with no cover.
closeness to the Alamo pay for internet access
Location No valet or bellman on arrival
everyone was very accomodating and Grace upgraded our room to a king wich was wonderful
Very close to the river walk The pictures of the rooms I felt did not accuratley depict what we were given
location, location, location a few nit-picky things . . . iron was rusty, TV remote didn't work
This is an excellent hotel so close to the Riverwalk. Very clean. Nice decor. Staff is very friendly and helpful. Would definitely stay here again and recommend to others.
The location is just terrific and allows you to walk to all downtown attractions, and we enjoy staying in historic hotels rather than the low-end or high-end chains, both of which are available in downtown San Antonio. The ground level garden and pool areas are nice, as is the spacious lobby. The the price is extremely modest for a downtown hotel in a major city. The old hotel could use some up-dating; it's a little worn out. Our elevator wasn't in perfect working order (the door was very slow and erratic about closing) and the historic "Rough Riders" bar still has smoke from Teddy Roosevelt's cigars in the walls.
Valet was $35 ...should have been included with hotel
Staff was unprofessional. Check in was at 3, we got there at 7 and the room still wasnt ready. While we waited for 45 minutes we had to get dressed in the public restroom and my girlfriend had to straighten her hair in the hallway because there was no outlets in the restroom. After we finally got our room we had to rush to the spurs gsme that we had planned and ended up missing the first quarter all because of the staff at the hotel. We decided to switch hotels the next day. Other than that the hotel was really nice looking.
We really appreciated the location of the hotel, it was really convenient in that sense, it was within walking distance to many attractions and restaurants. The staff was also really friendly. Almost everything was perfect, but it would have been nice to have a mini fridge in the room to store our own food and drinks. Also one of our beds was squeaky and that made it uncomfortable to sleep on so better beds would have been nice.
We had nothing but trouble with Kayak and Getaroom. The Getaroom staff, in fact, was terrible. I will never use Kayak or Getaroom ever again. The Valencia was great, though. Wonderful staff.
We have traveled often and frequently. We arrived and found that the best service, ambience, and dining was apparent. Our room was perfect, room for our luggage, etc. Can't wait to return.
Great hotel overall. I rated it down because the valet situation gave me hell a few times. Give yourself plenty of time for valet to get your car, especially when it's raining.
The staff and the place are great !
Everything was great. The staff are all amazing and go above and beyond to make your stay even better. I will definitely be coming back. The only thing that was annoying was how exspensive the things were in your room mini bar.
Great location since we could walk a block and a half to the majestic theater. Beautiful room, nice view, but the restaurant was closed for dinner and the breakfast was $63 dollars. Great location since we could walk a block and a half to the majestic theater. Beautiful room, nice view, but the restaurant was closed for dinner and the breakfast was $63 dollars.
We waited 30 minutes for our car after check out. CALL AHEAD...way ahead!
Location was great Kind of dark interior needs brightening.
I liked the friendliness of the staff, the attentiveness of the staff always willing to help. Hilda the housekeeper kept the room cleanliness very well and orderly. I am happy with my experience. It was a great location right on the river walk.
Bed was comfortable Bed corners are very dangerous, I end up with bruises because bed woods expand from mattress and you can hit your legs easily unless you are very careful. I had the opportunity to talk to other guests and they complain about the same dangerous corners. Bathroom have to many gabs on counter and your personal products can fall while cleaning is happening and you will never find them. If your leave something you have to go to a website to file lost and found. That is very far from what is the main reason of hotels, customer service...... Very poor in that part. Most rooms the city view is the windows of the next building.
liked the location, liked the staff parking attendant, bell hop The air conditioner thermostat had a loud click then the fan noisily came on for about 30 seconds all day and night. the t.v. remote was not user friendly. It took about 5 minutes of running the water before there was any hot water.
Perfect accommodations close to the river walk! Breakfast down at the Market can get pretty pricey for a family larger than 2.
We really loved the room and furniture. You can tell the hotel is very old, but they keep it up to date. The king sized bed was very comfortable and so were the pillows. Our room was very clean. There were only a few small things we didn't like. One was the air conditioner was awesome and kept the room cool, but it was very loud when it turned on. Woke me up a time or two. Also the valet is quite expensive, but that's expected down by the river walk.
Loved the look, location, and luxurious feel. My kids kept talking about the "fancy" hotel they were staying at! Parking. I'm not a fan of having to pay for parking, but it seems inevitable in downtown San Antonio.
The staff was super friendly and very helpful.
$70 for overnight parking? In the same hotel you booked the rooms? That is ridiculously expensive.
Nice dowtown location, close to the riverwalk. Room and bathroom was very small.
The location is fantastic. Walking distance to great restaurants and bars. Beautiful hotel. Bar 414 in their lounge very cool speakeasy feel with an old movie playing. Really cool Everything was great
Location is excellent. The bar was romantic and the beds super comfortable. Check in went smoothly with Stephan. We were in an ajoining suites and people with kids next door were very loud through the door. They checked out and the next night there were two couples partying very late at night. Bad nights for sleeping!!!!!
The pool was not clean and the jacuzzi was not working. That was very disappointing. We were on a short get a way and were expecting to enjoy that.
Beautiful glamorous Vegas like Lobby. Neat old blues lounge bar. Beautiful architecture and history. Fluffy White Bedding and Extra Pillows. Great location. 2nd Room was clean, spacious, and the AC cooled really well. Rooms on the parking garage side did not have as much Road Noise sound in the AM either. Early Morning Road Noise in 1st Room. A/C unit in first room didn't cool as well. Coasters that drink glasses sat on in first room were yellowed and yucky looking. 1st Room shower grout in window ledge needed scrubbed. Looked like mold growth. Light stain on bedding. Needed a little more vacuuming on room perimeter by bed. Average room accommodations. Disappointed no mini fridge in room to put drinks.
Central Location: Beautiful 150 year old historic hotel, literally across the street from Alamo, Numerous attractions, Riverwalk Mall, Ripley's, Wax Museum, Guinness Records, etc.... Short trolley ride to Historic Market. We used it as base of operations. Bought all-day passes to attractions and walked back to hotel to cool off/swim when needed. Lots of food nearby too. Hotel staff gave great service too. Kids loved all the museum like stuff in the hotel. The bar has a mirror with a bullet hole next to it they say Teddy Roosevelt shot in it on a bet when he was there recruiting his rough riders. Been here several times. It is our 'go to' spot for San Antonio. The parking is very expensive. Thirty dollars per day - but it is expensive in the entire city and you do have unlimited in and out privileges. The hotel is really old so it has a few rough edges. The pool tiling needs a bit of repair, some of the doors stick a bit, the elevators are small, floors are a little uneven and a bit sloped here and there, etc. It has a lot of "character", but I guess refurbishing an old hotel is like restoring an old car, you never quite manage to get all of the rattles out of it.
I stay here often and I have tried other places it's so luxurious for the money and the location is in the middle of everything!
Ordered breakfast off the restaurant menu. It was high priced and the portion size was small. 1 breakfast taco with sides was $16!
that it was close to everything They didn't tell me about 20$ parking day, they didn't tell me 100$ deposit would be needed.
If you want a little history stay, this place is it. This place is great old school hotel with the oldest bar in town. Has a nice pool and inner garden to chill. Nice helpful staff Rooms were clean and large. The shower could have stronger flow and pool service coming around a bit (there is a phone to place order) but that is not a big deal. Location is perfect - Riverwalk starts right here and Alamo is a cross the street Can't open windows in the room (the old bulding) Shower has weak water flow
Beautiful hotel with charm and character. So close to everything and convenient for someone on foot/ for public transport/ for tours. Great pool. People working there were very nice - allowed late check out at 1:00pm. A bit noisy at night - one night it was loud drunk tourists, once it was random construction at restaurant in mall next door, & once the fire alarms went off. I don't think it's the hotel's fault though.
Historical, legendary hotel - also comfortably contemporary ... Plus, the staff at the front desk was polished and helpful. They made us feel they were serious about our enjoyment of the hotel. Would have liked to have stayed another day to enjoy more of the amenities, such as the Menger Bar and its TR Rough Riders connection. Note: You really need a "none of the above" category for the second question on who was in your party -- none of those definitions fit. This was frustrating and I almost didn't write this review, but decided to submit it by checking "group of friends" even though it's wholly inadequate to describe my party, which was me, my sister, and mother, and my sister's boyfriend.
San Antonio's 1859 hotel was all it promised. Perfect central location next to the Alamo, and the Menger Hotel itself is rich in history, generously displayed throughout the building. The room itself was just fine, but I am interested mostly in the ambience outside the room (so long as the beds, showers and such are good). We will return. One note of special interest: the maid was a great source of info; cheerful and helpful! The view from the window? - a wall! Next time we will ask for a courtyard or other external, interesting view. Otherwise, all was well.
We liked the location so much!! Just besides the Alamo, and the hotel is nicely preserved!! You can see the age of the hotel in the rooms! The bathroom was extremely small but usefull. The valet it's on the expensive side!!
Location is excellent Beds are quite narrow. Air conditioning went out one night. Thankfully, it was repaired the next day.
The historic portion of the hotel is beautiful! Rooms are small,full size bed... but very nice and very clean. I would like to suggest that better quality sheets be used on the bed... sheets were way to big, so they tangled up at your feet. The beds are not the most comfortable to begin with and the sheets only made it worse.
The Menger is very historic and literally right across the street from the Alamo. There are lots of things to do that are within easy walking distance that give you the San Antonio experience. The historic nature alone is worth the stay. We didn't get a room in the old, original, historic section. Our room was outdated and in need of renovation.
Beautiful building, clean rooms, and perfect location Parking fee was a bit high at $25
convenient as far as location and accessability to San Antonio "highlights". beautiful, historic. Great staff for the most part. because there was no gym/work out facilities on sight and the pool was out of commission during our stay, Crockett did direct and make it possible for us with a nearby facility/hotel. we noticed when we were going to use a couple of glasses in our room for water/soda...that the "old" glasses were what we had to use and that the liquid from the previous night wasn't even emptied by the housekeeper that day...unfortunate...made us question whether the room was cleaned more than just make the bed...
Room was very large. Room and hotel overall were clean and comfortable. Great location - next to The Alamo and across from shops at RiverCenter / RiverWalk. Very good breakfast which was free for my family of four. A/C in the room was noisy when shutting off after each cycle. It didn't prevent us from sleeping, but it was noticeable. Also be aware parking is not free and is in an outside lot close by - very short walk. We had no problems, and it's unlimited n and out. I was a little worried about a hail storm as it was stormy a couple nights.
Older hotel but you would never know it. Super comfortable bed and all updated fixtures including the bathroom. Even the air conditioning was set at just the right temperature. This hotel is located in the best location possible for being a tourist or just going down to the riverwalk to party like a rock star. It is about 10 feet from the Alamo. The staff was at check in was accommodating and friendly. I cant wait to stay here again. This is silly to complain about but the complimentary coffee at breakfast is a little too weak.
-Rich with history and dedication to preserving it -Location is great!!!!! Easy walk to the Riverwalk, Alamo Plaza and Bonham Exchange -Spacious room -Front desk staff was competent -Room was clean -Valet Car retrieval was quick, about 3 minutes each time -Free continental breakfast -Front desk staff didn't seem welcoming -Price doesn't seem to comparable to room quality, but I think you pay for the location and history -Valet wasn't always readily available to take keys after already checking vehicle in -Parking around or near hotel is difficult and valet is $24/night -Sound traveled heavily from hallway into the room, not sure if it's because we were by the elevator Regardless of this, definitely worth a stay!!!!!
Ernie's bar right in the hotel - great happy hour, very relaxed bar. good breakfast at the hotel every morning, staff very friendly, rooms nice and clean.
Large room Large room...room felt like an unfurnished apartment. T.V. was off to the left side of the bed all by itself on a desk...so had to lie on my side to watch anything leading to sore neck back and shoulders...horrible. Absolutely ruined my day! Ernie's bar was not open Sat or Sun before 3 pm!? And it was a holiday weekend and opening college football weekend and I had to go to another hotel bar to watch the game..OU V. Houston. I've stayed her for the 2nd and last time.
Location was great. Staff was friendly. Moderately priced considering its location (heart of downtown). Shower was backing up.
I loved everything about it! The price was excellent for a Friday night stay in SanAntonio. The staff were super friendly and accommodating. The room was exactly as described. Great location, very close to Market Square and the River Walk. If I had to pick something I didn't like it would be paying for parking, but that's a given in the area. Our A/C unit was a little loud but it didn't really diminish from our stay.
Loved the service and the friendly staff. Felt like home away from home. Their was dust on the coffee maker. I am a big time coffee drinker. And dust on the cabnet and mirrors, shelfs, bathroom. But not caked on.... Coffee pot needs to be cleaned every day.
Older hotel but you would never know it. Super comfortable bed and all updated fixtures including the bathroom. Even the air conditioning was set at just the right temperature. This hotel is located in the best location possible for being a tourist or just going down to the riverwalk to party like a rock star. It is about 10 feet from the Alamo. The staff was at check in was accommodating and friendly. I cant wait to stay here again.
Location, price, staff
The beds were very comfortable. I so love Pete's Pub. With it moved into the lobby, it's just not the same. Spent many of hours in the pub; however, just had one drink and left during our stay.
What we as a family enjoyed the most was he entire atmosphere and classical setting, also, It's very pleasurable to be treated so nicely.
Joe was a good porter and bell hop. the lobby was delightful the room was too small. the cold water had no pressure. the bed squeaked. at check-in time the room was not ready
Please write at least 15 words great location. Excellent valet service.big rooms with two bathrooms staff very accomodating and friendly. Plumbing system load and old.
The staff wass really nice and friendly. I loved the convenience it was easy access to the river walk and the alamo Paid parking
The bathroom kept sticking. Locked in twice.
Air conditioner in the room would not cool below 74 degrees. Too warm to sleep comfortably.
Got upgraded into a suite. Unfortunately we needed two beds as we have young kids and the suites only have a king bed and a sofa bed. The kids got the king!!
Bed was confortable had to ask for toilet paper, the bathroom had mold in tub and sink faucette, the shelf above sink was dirty, the floor in living area was filthy, ice machine didn't work, short in cable - channels went off and on randomly. paid $25 plus tip for each night for parking, girl was very rude and not in the least helpful or interested in my complaints at check out. was not charged promised rate and they refuse to fix.
The Lobby was amazing and so was the location! The room was much smaller than advertised on website and lacked basic amenities of a 4 star hotel...
Staff extremely friendly service great location great
The location right on the riverwalk is excellent! Hotel is very nice and staff is very friendly! Would definitely stay again in the future. My only compaint about the hotel is the cost of parking. Valet parking is $40 and self parking is $30 per night. Very expensive. If you stay a few nights parking ends up costing you as much as an additional night's stay.
Location was wonderful, room was clean Hotel was dated. Too expensive for what we got. Upon return to our room we discovered our AC was not working. Front desk sent up a tech but he couldn't fix it. So they gave us a fan.... No one from mgmt contacted me and no apologies. Just nothing. I paid less for my room at the beautiful La Cantera the night before.
Great location. Beautiful hotel
Convenient to Alamo & other attractions! Easy entry!
Centrally located in Downtown, you are minutes from most sites and right on the scenic river walk. Nice and helpful staff will greet and assist you. sound proofing. With construction across the street waking you up at 6:40 am, easily hearing the conversations of others in the hall ways and flushing of toilets, sleep was easily disrupted. shower tub and carpet had stains/not fully cleaned. bathroom fixture groves had visible dust collected. really small pool, not sure if its that i'm from Miami, Fl where there is many pools. its about the size of the elevator hallway and maybe 4 ft deep.
Rooms clean. Easy access to riverwalk. All employees helpful and friendly Nothing
The view of the room was amazing! Enjoy time on the top level pool with an amazing view of the city. Construction on the second floor during the day.
Fabulous location, very friendly staff who were very accommodating. Excellent bronch every morning. Wait staff in the restuara to were friendly and helpful. Room was a reasonable size but bathroom was a little bit worn. On the one day we forgot to leave a tip, the cleaning staff did a less than adequate job cleaning the room.
Everything. Breakfast on the riverwalk, emaculate rooms, stylish old style bar with knowledgeable bar tender. If you hear the alarm, call the front desk. It's a parking garage across the street. They don't own it. It shuts off quick, but the front desk won't hear it, so call them .
Lovely looking. Nearness to everything on riverwalk. We paid extra for double beads, with taxes, extras, etc. and paid 300$ with discounts. It was an inner room with no view/ window.
Very nice location no AC in hallways, bedroom ac did not work that well. Needs to be updated for sure.
Good location and friendly staff Very old hotel. Our first room had a broken faucet. Second room was better but needed updating. A ton of road noise and party people on Friday night. Very expensive especially the breakfast buffet which could have been larger for the price.
It is located right on the riverwalk. Very good staff and comfortable rooms. My room was on the street side and the traffic was very loud. I would recommend a room on the river or interior part of the building.
Courteous and friendly staff. Personal attention to each patron. Well maintained rooms and facility. Atmosphere is great.
The staff was amazing upgrading us for free to accommodate our requests. Couldn't be more convenient for the River walk.
Location is everything. The Omni La Mansion is in a perfect location on the riverwalk without the crowds of the convention hotels. The service was top notch and the food was fabulous.
Love the balconies over the river walk, historic character of the building and that it's pet friendly. Enjoyed listening to the church bells in the pool court yard (we were there on Easter Sunday morning). Had to pay for wifi. Verizon cellular service barely worked in our room, cell & text functioned poorly, data did not work, so we did not have internet access during our stay.
Bad irons . . . One spat red stuff with the steam function . . . the replacement was dirty. But the staff replaced them no problem
Staff and rooms
The good news is that the hotel is right on the River Walk, so you're right in the heart of the action. If you're looking for action - this is the place to stay. The bad news is that the hotel is right on the River Walk so you're right in the heart of the action. A lot of noise from the River tour boats and people, so if you're looking for quiet - this isn't the place.
From the complimentary brunch at Ruth Chris, to the friendliness of the staff, i am impressed everytime i come here.
Everything, but the outdoor smoking areas were in direct sun or behind pool area that had no air.
The staff was very friendly, helpful, and professional. Train noise in the early morning hours outside the hotel and noisy visitors next door and down the hall.
Excellent hotel with a nice view of the Riverwalk. The room and restaurant were first class and the staff was very helpful. Well worth the money The only problem we saw was around the pool where there was debris and refuse but there were also a lot of inebriated people there when we got there which might account for stuff on the ground and in the pool.
Room, location, close to activities All good
Beautiful room friendly staff
Yes The view
Great Stay! Room was clean, spacious, and beds were comfortable.
Friendly, helpful and warm staff. Location is excellent, right smack at the river walk. Within walking distance to all main attractions in the city
Nice room right on the riverwalk parking was a big issue and expensive
No free wifi
My room location was awesome. The view I had for the firework show during New Years Eve was even better. I live and work in the UAE (Dubai). We have some of the best and most world class hotels that anyone can offer. With that said,....my first stop when I landed last week was the Palacio Del Rio. I put my bags on top of the dresser and when I pulled them off,..I found a lot of dust on top of the dresser. I did not make a fuss about it,..but I do know that the places I stay around the globe will not tolerate such a thing. Other than that,..the staff there was extremely polite and helpful. I will def. stay at the Palacio del Rio during my next visit to San Antonio.
Staff, service, room, and the hospitality was awesome.
Stayed there for SA Marathon. Had to get up at 4:30 but could hear loud music outside until 10 PM. Also, AC did not work very well.
Staff very helpful, assisted in getting my husband a golf tee time, friendly, patient, good suggestions for things to do, and places to get services. Would have liked spa services available at the hotel.
The river walk A little expensive for the small room
Seemed to have difficulty getting auto from valet parking. Took 50 minutes one time.
I got an upgrade to another room and it was awesome there on out
the location 1. the 25usd/day for parking 2. the parking fee announced upon check out only 3. the not very pet-friendly 4. the state of the room
The beds were very comfortable, and the view was great Air conditioner dripped a puddle onto the floor, and 25 bucks a day to park my own car... just to have trees drop berries all over it that stank so bad... then birds eat them and poop all over the car too. I got to drive away angry after a relaxing weekend.
Valet, Joe, was very helpful and friendly.
I loved everything but most of all the valet Chris who took such good care of two old women...his mother would be so proud of him. Please if you can tell him Mrs. Whitehead and Mrs. Nall so appreciate all he did for us.