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Housekeeping was fast. Location on the river walk was very convenient. The room and bathroom were very small. There was also a very strong scent of perfume that was overwhelming when you walked into the hotel. We noticed it every time we came into the hotel during our stay. It was almost nauseating. Parking was expensive. It was the week of Thanksgiving and the front desk seemed to be severely understaffed.
How close it was to the river walk. The smell on our floor and room size.
Near Convention Center. Bathroom was not clean.
Location, easy to find, by riverwalk. Oh, the people working there, OUTSTANDING IN EVERY ASPECT! Nothing, would stay there if the prices were better!
Hotel had lots of activities planned for families and kids, including egg hunt and wake up call by the Easter bunny. Super friendly staff and very clean. Excellent access to the mall and food court area for those that like different tastes on a budget, but also quick access to very nice restaurants as well. Some of the activities were at the other Marriott across the street
The hotel was great and the staff was nice as well by accommodating you with the services and room. We had a great view and we could just walk downstairs to the river walk. The river walk was close but the places we wanted to go to were further than expected. Overall the San Antonio Marriott Rivercenter was great especially since it has a mall right down stairs. I did not like that you had to pay for parking. Your paying a price you would think that that would be included. Also there was no mini fridge in the room for food.
The room was small and we couldn't even upgrade
I loved the location. Steps from the river and the mall. My room had way too much wear and tear. The head board was all scratched up. The tub has cracked and rusted and was clogged up the water would not drain when i took a shower. The door handle was at 5 o clock instead of 3. The room did not feel like a Grand Hyatt room. It felt like i was at a cheap hotel. I suggested to the manager that that room should not be occupied untill it get fixed.
From the complimentary brunch at Ruth Chris, to the friendliness of the staff, i am impressed everytime i come here.
Everything, but the outdoor smoking areas were in direct sun or behind pool area that had no air.
Very nice accommodations. Breakfast buffet was understaffed, was not explained properly
I didn't like that when checking in they ask for my credit card again after I had already paid $857 online. Not knowing that valet was not included they kept trying to swipe different amounts to charge and blocked my card for suspicious faudulent charges. Terrible communication cuz they could've asked me what card I wanted to use, nothing. Also valet customer service was horrible while my sister was arriving in her vehicle with my nephews she asked for help carrying her luggage off and was ignored by valet. He could've called someone for help, but definitely not worth the money, never again
Beautiful view. Very peaceful. Didn't realize there would be 60$ charge for parking
Location was right no the river. Beautiful Lobby Rooms were very comfortable, awesome view of the tower. Valet Parking was $37 + Tax = $40.00!
The staff was very friendly, helpful, and professional. Train noise in the early morning hours outside the hotel and noisy visitors next door and down the hall.
The service from the hotel was very much as I would of expected. As soon as in pulled I to valet, the valets were very kind to not only greet and open the door, they immediately unloaded the car and took me inside to check in. With warm greeting from the staff, I was very impressed with how clean the entire hotel was in addition to the room. Great service and defiantly will be back One if the employees seemed to have a little bit of attitide considering that all I asked for was to have shaving cream sent to my room. Other than that, everything else was fine.
Location is adjacent to convention center, staff is very professional and strives to make you feel welcome. Rooms are clean and everything worked. Rooms are dated with sound transmitting walls. Amenities are business travel grade without the higher end amenities expected for the price.
The hotel has a great location on the riverwalk in a quieter area next to the mall. The room we had (handicap) was very large, and the bed was comfortable. The lobby was nice, there was a starbucks in the lobby, and the food at the bar and restaurant were good. This was one of the biggest hotel disappointment I've had in the past. year. I traveled over 200 days in the past year and stayed at quite a few different hotels, so I don't say this lightly. When we first walked into the room (905 handicapped) the bathroom stood out as an eyesore. It was at least 5-10 years past when it should have been renovated. The grout was multiple different colors that made it look like it could be moldy, the wallpaper was peeling from the walls, and there was a general lack of craftmanship in the way it was constructed. The final straw was when I went to take a shower, and the shower head connection was leaking and spraying water in all directions. It wasn't just a loose connection, because I was unable to stop the leak. This is something a guest should never have to deal with at a chain like the Marriott. I asked the front desk to be transferred, but because it was a busy time the only available room was the room below us (805). This bathroom was in slightly better condition, although there were a few cracked and chipped tiles. Although the shower head worked, it was a very low end and cheap looking model. The bigger problem was when my wife tried to take a shower the first night, she was unable to maintain a constant water temperature. It would alternate between cold and very hot. She showed me how red her feet were, and I can only imagine what sort of a problem this could pose to an elderly or handicapped person. The other problem was the terrible tv reception while we were trying to watch the sugar bowl in our room. It would constantly blur or pause, making it nearly impossible to watch the game. Fortunately or unfortunately, the reception on the large tv's at the bar was fine. In summary, this is not the type of property I would expect for a Marriott. For the time around the new year the value wasn't bad (just under 200) however I would have preferred to spend 50% more on a room that looked like it had been renovated in the past 10-20 years. In the past year the only time I have experienced bathrooms in this sort of condition were in $50 rooms in towns with less than 5000 people. Buyer beware.
- At $230 a night it was a below average hotel.
The staff was great. The rooms were clean. Even when house keeping forgot to clean our room twice, they sent someone over immediately to clean it up. The breakfast attendants were super friendly, especially Rudy. The breakfast could use better variety of fruit and swich the sausage with ham once in a while. The pool was so cold, I thought icebergs were forming.
Location Bathroom was filthy, the food in the restaurant was terrible
Great location for the money. Very dirty floors. Sheets had to be changed they were filthy. Not a good experience. Front staff w were nice but housekeeping was a joke...
Location The bed linen was cover in stains, the walls had stains and what looked like mildew. The shower was disgusting plus the water came out with such force it hurt. The floors were filthy so don't walk around barefoot. Hotel said they underwent an upgrade, but definitely doesn't look like it. Free breakfast is a joke. Will NEVER stay at this hotel again.
Nothing to like here. The internet service in my 5th floor room was poor. Then the crickets moved in. I killed three of them and counted 5 more down the hall from me. While I was at the font desk talking about the lack of Wifi, two very angry women guests came down to check out because of all the bugs. The interior is worn and does not present as clean. There was a puddle of water in the middle of the floor. They offered me a room on the second floor where the Wifi was better but even to my male nose, this room smelled stale. I decided I'd seen enough and many thanks to Kayak for getting me out of this mess and into the Best Western Sunrise Suites (1 block away). Same price range and a high quality hotel. BEWARE THE RED ROACH INN!
The coffee was good & it Was convenient to Riverwalk and Alamo. Walking Distance The door was hard to open and close because of the deadbolt. Kept getting stuck. Paper thin walls, you have to pay for parking and the safe in your room also Some of the staff was rude.
Was convenient to Riverwalk and Alamo. Walking Distance. The door was hard to open and close because of the deadbolt. Kept getting stuck. The sink faucet was about to fall off and the hot water barely came out. The sink was free standing and not any room to put anything around it. The shower head was so strong you could hardly stand under it. We were only able to get very few channels on the tv. On the vending machines you could only use a credit or debit card. I thought was inconvenient. We did report this all to the front desk as we left and they said these issues would be fixed. I hope so because it could be a very nice, convenient place to stay.
Everything is good If you are going to advertise free breakfast then do it
Walking distance to downtown (riverwalk/Alamo) but its a sketchy area if you are alone. Many homeless and cat callers around. Rooms were modern and looked just like the pictures. Staff was friendly and helpful Sheets were dirty, asked for new ones and we're still dirty. Add on extra charges after initial booking fee, must pay for parking, ADA accessible restroom was constantly wet. Showers must run for ten minutes before water heats up, refrigerator didn't work, roach came out of restroom drain.
Overall nice clean hotel for the price That we had to pay $15 daily for parking
Staff was rude. Door was missing the bottom liner so you could hear everyone that walked by.
Hotel needs to be updated. Duvet was heavily stained. A giant cochroach came out from under the dresser. Towels were abrasive and not soft. Inside of desk and drawers were stained. Old and worn.
Walking distance to alamadome for events. sorry breakfast. slow maintenance. we had a slow drain in the tub and reported it everyday and it still was not fixed when we left.
Everything was good, and it was a surprise. I went in thinking it was a real dive, based on the reviews I read after booking my room. I was there for 3 nights and I cant complain about a single thing, rooms were clean, beds were comfortable, staff were really friendly, and it looks to be quite a new motel, or has been recently renovated. I would not hesitate to recommend it to anyone! Cant say anything bad, it is a 2 star hotel that is more like a 3 star. The rates were not cheap, but seeing as there was a convention in town, it was a whole lot cheaper than nearby hotels. If I had to take a guess, some bad reviewers either got some real bad staff attitude or they expected 4 star service.
Convenient location. Room comfortable enough, and quiet. They had glass glasses. WiFi. Very slow - up to two minutes for search results, and forget streaming. I will not stay there again for the terrible WiFi alone. Couple that with the fact that the front desk lost my credit card number TWICE, and I still don't have the receipt they were going to email. And you'll want to bring your own extension cord. This for $160 a night and an addition 16% in tax? Not me ever again.
Liked the atmosphere and the clean rooms... Brenda at front desk in the evenings was especially cordial and kind...whole staff was very nice...was a nice stay
Very convenient walking distance to Alamodome Noise problem between rooms and outside traffic
overrated for a plus hotel. This is an old hotel that badly needs updating. For downtown San Antonio this is a terrible location.
I loved the atmosphere of the hotel. It was very clean and the staff was very helpful. It was our first time to San Antonio and they gave great advice as to where to go ! I would come back again ! It's not really anything they did it was more confusion on my part. I saw the river walk title in this hotel and thought we were going to be down town and really close to the riverwalk. We were about 1 mile walking distance. But still a great location and easy to walk places :)
The hotel is generally clean. No whole wheat bread or healthy options. It may just be a Texas thing. Also, don't ask them to call you a cab. They have an insider deal with a lady who picks you up in an unmarked car, cannot keep quiet during the ride, and makes xenophobic and racist statements about yellow cab drivers. She also charged me $10 more than the standard rate.
Perfect location to attend my conference at the Marriott. Such great rooms @ a better price. Less than a five min walk to Marriott & Riverwalk. Warm & friendly staff. Clean. Good breakfast. I have no complaints. I was very pleased with the service, rooms, cleanliness, location, and the price.
Location was good, close enough to the river walk. Hotel had a historic feel which was great. Small parking lot next to the hotel, because of the lack of space I had to park a block away in a different parking lot. However, I didn't have to pay.
Three blocks from the convention center, good-sized quiet room, friendly staff, and a great price through Kayak. I'd certainly stay there again. Little things: check-in took 10 minutes, which is way too slow for an existing reservation. The breakfast was fairly limp, even if free, although the hours were good. Not enough electrical outlets. The shower head was not as full as desired. And I was disconcerted to walk into the lobby at 1 p.m. to find a man being handcuffed on the floor by police. Apparently he had been pan handling in the foyer. Disconcerting.
After a truly appalling experience at the Red Roof nearby, Kayak got me refunded and rebooked at the Best Western. It was clean, new, quiet, comfortable, and close to the meeting center at the Hyatt. The room was comfortable and pleasant, decorated in craftsman style. The only reason I didn't book in the first place is because the BW Sunset Suites didn't show up in my search. It struck me as odd that no BW hotels showed up on the map of the downtown area. Next time, I'll just go straight to the BW web site perhaps. The in-room Wifi worked well, unlike the Red Roof or Marriott. The breakfast menu was varied and fresh each day and the room had plenty of space. In short, this is the experience I have come to rely on at Best Western and I won't bother looking anywhere else.
The room was clean and beautiful. The staff was friendly and accommodateing. Breakfast was great with real food not powdered eggs and plenty. A short walk to the river walk. We parked our car and didn't use it again until we left. Great place to stay we definitely will be coming back.
Proximity to the Alamodome. Internet unreliable, slow, and frequently not working. Front desk no help as says call 888 number which is even worse . Breakfast food selection and quality poor. Condition of facilities degrading and not maintained. Carpet in poor condition.
The staff were friendly and assisted in making our stay a great one. As a result of some miscommunication between booking.com and the hotel, the hotel gave my family complimentary day passes for the trolley system. The maid service was excellent and kept the room clean for us, making the bed and exchanging some sheets for us.
We went to the Monster Jam and were very close to the Alamo Dome. It made the show more fun, will stay there again. nope
location room was not ready even though I had requested early arrival 1 hr. only several days ahead
During my stay at Staybridge Suites: I was most impressed with the professionalism of the staff. Very poised, knowledgeable and courteous
The rooms were clean and tidy The rooms were not soundproofed and there is no mention of the trains that pass close by throughout the night alongside it being on a very noisy street. I would have thought that families with children would be placed at the back of the building and not on the main road.
First, City View overbooked. This was not communicated to Kayak, so after traveling when I arrived at 3AM, a very disgruntled employee stormed out of the back and told me through the locked door to leave, they have nothing for me. After statng that I have a reservation, and showing him the confirmation, he told me that "Kayak" overbooked them and to leave or he would call the police. You read that correctly. I asked for his name, which he refused to give to me. After asking again to look at my confirmation, I decided at this point I did not want to give them my money after this experience. We left and were forced to travel 2 hours home after a very long day and night already spent traveling. I called City View moments after leaving to again try and get the employees name, but was hung up on. I will say Kayak handled this situation beautifully, even going as far as to cal me to make sure we were accommodated. This was not a miss on Kayak's part, it was City View first for not notifying Kayak or myself of the overbooked rooms, and second, for handling the manner upon my arrival so terribly.
Hotel is super clean (spotless!) and modern, with free unlimited Wifi and friendly and helpful staff. There are complimentary maps of the downtown area at the front desk. Our King room was well-appointed (mini fridge, ironing board, air conditioner, microwave, coffee maker - which I didn't use) and my husband wanted me to mention that it always smelled good. Bed was comfortable as well. Much more budget friendly than the hotels right in the heart of the Riverwalk. About less than a mile walk to the central downtown area, which can be a bit more daunting when the weather spikes or drops (it was 32 one morning when we ventured out for breakfast). Easy access to the Alamodome and amtrak station, though. Since it's close to the Amtrak station you can hear the train blow its horn, but it was only in the morning (a reasonable time - nothing horrible) and we ended up using it as a secondary alarm clock. No bar or restaurant onsite but we didn't need any of that and tons of places in San Antonio deliver so the lack of room service wasn't off-putting. Would definitely stay here again!
I liked the location of the hotel, it was within walking distance of everything I needed and had bus stops right outside. The bus comes by every 15 min. My stay was very comfortable, no amenities though. The hotel is a non-smoking hotel but my room smelled strongly of smoke, especially inside the bathroom.
For the location ~1 mile from the River Walk and Alamodome, it was a great price. Nothing fancy, but the rooms were clean, and the bed was very comfortable. It doesn't have special amenities, but for a quick visit, it was a great spot.