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I liked how quiet the hotel was , and how cozy the room was. Hotel is outdated , bathrooms are small , AC is old , carpet was dirty , electrical outlets were tough to find and in hard to reach areas (crawled under a desk) water pressure was weak for the shower , there was gum on the wall,
The location is close to restaurants and the mall. Some bathrooms in the rooms were recently renovated. The bathrooms were small and not very clean. The sheets on one of the beds had blood stains on them. It look a long time to get maid service. The lighting fixtures were dusty. Rooms are overdue for an upgrade. The location is not in the best area of town. There were a lot of homeless people hanging around the hotel.
The food is very good at the restaurant Parking was $40.
The lobby was beautiful, the staff was very helpful & accommodating. Easy check in, ready available bell staff & quick valet service. Checking in & out was a freeze. Our room was quaint & adorable. Comfortable beds & clean. Walking distance to union square, shopping & restaurant & entertainment! We will be using this hotel as our future staple!
The bed was excellent great sleep. Rooms very small and bathroom smaller than Crusie ship bathrooms. Toilet broke and had to wait several hours for repair person to show up. The lobby looked great but then we walked into our room
Nothing, I can't even say location because anywhere in SF is easily accessible via taxi. Dirty room, beds you can feel the springs in, poor customer service. Just because a hotel reports its a historic hotel does not mean room remains outdated and uncomfortable.
I liked that it was simple and clean. No sound proofing. So if you're next to neighbors who are just a bit louder than normal, you would hear them. The place looks out dated. There is no room service. Reception wasn't very approachable. Not very friendly.
mold in the bathroom , the carpets stinks , and an over all sense of uncleanliness , very rode staff
The location The smell of the room The quality of the beds The "customer service" The amount payed Overall, terrible experience. I won't be back and will not recommend this hotel.
Interesting architecture. The internal restaurant was able to serve a really nice dinner and service was first rate! Be aware this part of market is at the "edge" of the nicer part of market street.
The location was fantastic as was the historical feel.
Staff, cleanliness, location The heater was insufficient.
Front desk person was very helpfull. Carpet with stains and smelly.
The hotel has a funny smell. I didn't like it.
The bed was exceedingly cozy, and the room was spacious. I don't know if all rooms are that spacious, or just the handicapped-accessible ones. The free breakfast was decent. There was a strange smell I couldn't really identify, which first reminded me of a grandparent's home. When I returned to my family, I was told I smelled like a bandaid, and that was similar to the room's smell. Not unpleasant, just disconcerting.
The staff was very friendly. The rooms were nice and clean. The continental breakfast was very good. And in a good location if you want to see the city.
The Opal is an older building with beautiful architecture and charm. To get into the lobby you have to be a guest, using your room key to unlock the front doors. I was so much more relaxed within the hotel with this added security. It is in an excellent location to good food and sight seeing and if driving, is easy to get to from 101 and they also have a private, gated parking garage! We will definitely stay at the Opal San Francisco in the future! Would recommend curved shower rods to give a little extra room. Because of being an older building the electrical outlets are minimal and had to do some rotation of electrical devices.
Price Staff Room Location is not bat but could be better
The only thing I did not like is that the hotel os smoke free. The need to offer a place for guests to smoke outside
Very affordable price (except parking ). The hotel is within walking distance of all kinds of great places: restaurants, bars, Union Square, Japan Town, etc. The bed are big and comfy! The ice machine was kind of hidden on the third floor. Kind of weird. Also, no fridge or microwave in the room.
Nothing Everything. Especially the manager.
Leaving the next morning It was outdated, old, and dirty. The comforter looked like it hadn't been washed in years. There was a banana peel with a gnat flying around it left in the trash can that never got cleaned out before we checked it. I slept fully clothed. I could very easily see this hotel and the room have a rodent/bug problem. I would NEVER stay here again, even if I was being paid to.
This place was rated 3 stars. We went into it knowing that. It met our expectations. Great location, clean, good price. Staff were excellent. The bed was surprisingly comfortable. Nothing. Was exactly what we expected.
Bird poop on my car even though it's covered parking. Noise from garbage container cleaning at 10 pm and 7 am right below my room. Getting from parking to lobby is just sketchy.
The best thing about this hotel was that they offered cookies in the late afternoon, and all day tea/coffee. Room and beds are small. No air conditioning in the room. In room coffee was not replenished. Bathroom very outdated. Room service did not clean the room, all they did was make the bed. The elevator is old and frightening. Staff is very curt with guests.
Good continental breakfast, helpful staff, complimentary cookies that were tasty, clean room, eco-friendly, microwave/fridge/silverware in room No central heat/AC, street noise
The room was adorable, spacious, clean, and comfortable. The staff was super friendly. The 24/7 coffee and water was a nice touch as were the 3pm cookies. The hotel and experience overall far exceeded my expectations.
Kind staff Too small room than the price I paid
Tiny roomNoisy , No ac Expensive Parking
Nice staff and clean hotel. Very nice complimentary breakfast. entranxe and lobby area tastefully decorated. Inadequate closer space & barely any drawer space. Very short sink in bathroom. Sink is fine for people 5'6 and below. Room was very stuffy due to small size so window needed to be cracked open. Problem with window being own is lots of noise outside.
Wonderful, responsive staff. Room was a little small. Breakfast was very fresh.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The location of this hotel within the city Complimentary breakfast Amenities Hotel Staff
The continental breakfast was nice (nothing amazing, but a decent selection). Free WiFi was a good feature (but it is too slow to stream anything). Location 10 minutes from a BART was convenient and two blocks away is a nice strip of small restaurants. This was NOT a 3.5 star place. It was dated and the room was small and there was no air conditioning. I know the Bay area does not get hot often, but it meant to stay comfortable you had to keep your window open and that meant hearing traffic all night.
That there was a bar right below us. I really liked to free breakfast and the staff was very nice! There was nothing that I disliked :)
Loved the eclectic feeling of this hotel! The staff was super friendly and helpful. There is a big common space/ living room and 24 hour open snacks that gave us the comfort of being at home. The room was clean and comfortable and felt private. The restaurant below is open late with great food and drinks, the perfect place to come back to after long days roaming the city.
Had a great common area with a fireplace and a good basic breakfast. Overall a great place! Rooms are the perfect size and clean and bathroom I had was large. If you're a light sleeper, DO NOT stay here. Street is extremely busy most of the time, windows/walls didn't block any sound. It was also a little odd that the bartender/bar was also the front desk so if you needed something you had to call the bar.
They charged me $300 on a bogus charge saying we had extra people I our room. When I called and asked them about it, they refused to look into it and made me go through my credit card company instead. They didn't even notify me of the charges.I saw them on my credit card statement the following month. DO NOT STAY HERE!!!!
Clean room, good staff, wifi Bad area of town, had an issue with water pressure in our room, breakfast is strange and not good
given the rate, good and comfortable amenitiea scary to walk around at night
The hotel was very clean, room and bathroom are large, bed comfortable, and the staff was very helpful. The top 8th floor lounge was nice and relaxing. Overall for the area this was the best hotel. Shuttle service to local visitors sites as well.
Free shuttles a few times a day. Staff was super helpful showing us best values for travel, food. Honestly can't say enough good things about the staff Rough area known as the tenderloin. I didn't mind and there were younger women on the sidewalk at night but area may be off putting for some
The Staff was so kind, patient and helpful. They are what made my stay special. They are familiar with the area and local activities. We arrived super early and the staff held our bags, until we were able to check in, so we could start our sightseeing. The hotel was clean and we'll maintained. Great security and always felt safe (traveling as a mother and two teenage girls). Loved the shuttle service which was easily scheduled and on time. Room was comfortable and upgraded, which is hard to find in San Fran. WiFi was fast and no loss of connection. Highly rated and approved by teenagers. Housekeeping was great, efficient and cleaned room daily. Bottomline, I will stay again when I head back in September with my husband. I'll say location as a con because it is the "elephant in the room" on reviews. You can't change location so there's only so much to say. The Thing is, it's not that bad. My daughters and I walked to public trans during the day and used hotel shuttle when we returned at night. No problems at all throughout stay. Area is what you expect from any major downtown area. There were homeless in front of the $400 per night hotels too so why pay more. Only "issue" I had was at the restaurant where you have your continental breakfast. They changed the breakfast options in January, which aren't reflected on the menu. No eggs, no potatoes and replacement of items are scarce. You can turn in breakfast voucher (reportedly worth $18.75) plus pay $8.75 and get the breakfast you were promised. That's seems like the voucher isn't worth anything because the breakfast is only worth $8.75. Eitherway, the oatmeal got me going in the morning.
Hotel itself looks nice, close to points of interest. The area surrounding the hotel was extremely rough and unsafe.
Nice roof top lounge, rooms are nice always clean friendly staff Ellis street has lots of people on sidewalks doing drug deals sleeping in streets and using drugs but it's a reality check and you need to be aware.
The desk and restaurant staff were very friendly. I did not like finding out parking was extra, way extra. I paid almost 100 dollars to park Friday around noon until Sunday around 10am. With one out and return on Saturday afternoon. Seeing other hotels in the area with signs saying Free parking for guest and fee parking for public. Made me wish I'd stayed at one of them instead. Location is bad with crack and marriuana being smoked out in the open on the street surrounding.
The hotel is nicely equipped and laid out. The room was nice, and I'd give the bed about a 5/10 in comfort. The staff was incredibly nice, saying hello to us every time we walked in, and goodbye every time we left. The included breakfast was fantastic, and that was a definite plus. They didn't have HGTV - that's a must when traveling! The location was pretty rough. I read about other travelers complaining that the location was bad, but I figured they were exaggerating. Ellis Street is pretty rough - lots of homeless people urinating and defecating on the sidewalks, but if you just skip Ellis and walk down another street to your destination, you'll be fine. There were a LOT of sirens going by the hotel each night, but I think that might have more to do with SF in general than just the Tenderloin District. Some of the loud noises at night might have been gunshots, but they also might have been dumpsters slamming. Some people say they wouldn't walk around at night, but it's actually not that bad. The homeless shelters open some time in the evening, so the later you're walking around, the less likely you are to actually encounter anyone.
We booked this hotel for the Haloween weekend. Despite being in the Tenderloin this was a really great hotel and we had a great stay. We didn't have any problems with the homeless people we had read about in previous reviews. It looked like there was a security guard in front of the hotel maybe making sure people weren't loitering. It was really easy getting an uber to get to where we were going. It was hot. Like really hot in the room. I know that air conditioners are not very common in san francisco but... maybe they could have left the balcony door open or something. It made getting our haloween costumes on kind of miserable. There were a couple fans to use but they didnt really help that much. Also, our toilet didn't really seem to work correctly.
Friendly Staff, Clean Room, Downtown, reasonable rates. What more can you ask for?
A lot nicer than I thought it would be compared to the reviews the area wasn't bad at all No larger towels for shower, could tell they really pushed penny's there.
The cost for the room Missing alot of furniture
Toilet broke twice, the wi-fi didn't work.
The "free parking" is not guaranteed to be the lot in the picture and unfortunately this was the sole reason we chose this place, we refused to park in the alley where I stepped in pee. After arguing with the clerk for 10 minutes, that the manager must have some type of contact number, we finally spoke with the manager to ask for a refund. The manager refused to recognize the misleading pictures & information regarding parking, provided by Civic Center Inn. He was extremely combative & only let up once we told him we'd quote the insane crap he was telling us on Yelp, and here. That's when his entire demeanor changed. I wouldn't suggest anyone staying here. The room was sketchy, too.
Exelente cutomer service, ask for Victor really nice guy. Have parking but was full the weekend so you have to park on the street( if you can find a spot)
Dirty carpet, dirty walls, moldy shower.
Nice place to rest and regroup No microwave or fridge
Nothing It was a horrifying experience. My family heard shouting and fighting from all over the place through out the night. The police and an ambulance came. Never dared to find out what happened. Also you get to smell pod from other rooms. The bed sheet had holes and burned marks. The elevator was either broken or turned off with no signs stating why. The AC didn't work. Called for repair but never showed up. When we checked out in the morning, there was a used condom on the ground right next to my car door. It's cheap, but what you pay is what you get.
The location was pretty much near the center of the city. They said all rooms were non-smoking, but I clearly saw a cigarette burn on our blanket the first night. Also, the bathroom easily gets dirty (the tile floor). The TV freezes and then turns off by itself many times which can get annoying.
Increased price at booking by 15%. Quoted price $135/night became $220 after increase, taxes, and enormous $42 parking fee. Tried to cancel, they wouldn't allow that.
Cleanliness and comfortable beds. Friendly staff. Nice view of the city. Close to BART and muni. No refrigerator and microwave in room. Homeless people near the area.
Rooms looked fairly newly renovated. Homeless receive free services next door so they're everywhere and they're aggressive. NOT a place I'd bring a family to stay if enjoying SF.
Staff was excellent. Area of the hotel. Not an area I would walk around.
The staff and restaurant were excellent Being a guest and having to pay extra for parking. Makes staying in the city to expensive because you don't really want to walk anywhere in that area at night
Parking garage is $45 Small restroom and no fridge
Room had at least two flies at all times. Sheets may may not have been changed. Restaurant food was like pay x4 the price of Denny's but the same quality
Staff was very friendly and helpful.
Rooms are clean, communal areas are clean. But its a basic stay, good for if you need to be in the area and do not require more than a comfortable bed. Location not ideal. Far from downtown. Room was made daily, though we expressed that an attendant should not enter the room (not a big deal).
ThemIss come into your room even when the privacy sign is in. She didnt eve knock just barged right in! Not comforting if your trying to leave your room at all while on vacation.
Typical chain hotel amenities, and comfy bed. Good location. Housekeeping came in the room at 7am to me pushing them out saying come back later. If she had it her way she'd clean around me and make me into the sheets go get her job done. Hidden fees. Add $100 extra to your bill for "taxes and other costs". Parking is $50 a night
Walking distance to Symphony and Opera halls as well as the civic center. Staff were very friendly and helpful. Good value. Clean. It is not in a bad neighborhood but very near a bad neighborhood.
I liked the location for travel purposes, however the tv in our room did not work. Took a little complaining before we were relocated.
Terrible customer service. Rude.
the rooms didn't smell good. There was a lot of noise in the alley and in the next rooms.
The Art Decorated rooms were pretty and esthetically pleasing to the artistic eye, but that's it. Pretty much everything else. Hotel advertises parking, a play structure for kids, air conditioning, a restaurant, and bar and lounge. Let's start with the play structure. Is it on the same block? Yes. Is it theirs? No. Is it nice? No. Is it una neighborhood you'd want to take your kids to play? Hell no! Then there's the non existent air conditioning. Hotel doesn't have it. Bathrooms don't even have exhaust fans... The restaurant? Not theirs either. It's just nearby. And don't get in late because it closes at ten. The bar and lounge is not theirs either. It's just next door. Although the as makes it seems like all of this is part of their hotel. All they have is a cafe open until 2pm. The worst part is the parking. Add says they have parking. They don't. Here's the best part. They said, "There is a parking area connected to the back of our hotel. But it's not ours and we are not affiliated. It's $35 per night. You can pay that to us here. We have a video camera on it that I can see from OUR front desk. We can open the gate from here for you. And you can walk into the back of our hotel from the parking. Oh, you have an SUV? That will be $45 then for oversized parking." WHAT? ARE YOU KIDDING ME?! That sounds awfully affiliated for non-affiliated. Sure seems like you're charging people $30-45 for overnight parking and pretending its someone else. And it was full of SUVs. We rented three rooms for eight people totalling in the $700-800 range and you seriously wanted an extra$45 to park our damn car? When we complained about all this, the staff was EXTREMELY rude. After a great deal of arguing, he told us the manager would be in in the morning and we could "take it up with him". Yeah, guess who "wasn't in" when we came down at 9:30? Save yourself a nightmare. DO NOT STAY HERE!!!
We were sight seeing and Bill gave us excellent advise on how to see the city. We had a late flight out of town and we were able to travel around town until early evening and they kept our luggage and arranged for our transportation to the airport.
The hotel is centrally located near everything. The staff is nice and the facility is kept clean. No AC; and, we had to sleep with the windows open. While sleeping with the windows open is not bad, we had to put up with the noisy city life.
They staff was courteous at all times. The windows opened fully and let in a fantastic breeze. The beds were comfy and had blankets with enough heft to be soothing. The extra pillows where easy to find. The bed, nightstand, desk, dresser were beautiful, authentic, intact, and matched vintage pieces that I would have taken home with me and been very proud to display in a guest room. It had a very vintage feel that harkened to old fashioned glamor. We got our room key and went to our room to find it still being cleaned. Our reservation was for 3, but only had 2 sets of towels. The shower curtain didn't contain water. The windows didn't have screens. The bedside lamp lacked an outlet, but looked nice on the table. We had to leave early, apparently our walking (quietly, we aren't totally inconsiderate) was too much for the room below us, and she knocked on our door to tell us as much. The steam radiator was less than 6 inches from the head of the bed, it was on full blast, there were no instructions for use anywhere. The space between the edge of the bed and the desk wasn't enough to pass between without turning sideways. The area of town is sketchy at best, but that's my fault for not researching fullly. The was no parking. After paying valet, trying to access the building from the parking lot to get our things was 1) completely un assisted, no bellhop, no trolley, but that also means I didn't have to tip. 2) required walking through the bowels of the building through a contorted, narrow hallway, past the bins, across a lose grate down a sandbagged path into a gated valet lot. They did try to at least disguise the bins with some wonderful displays of jades and succulents that are obviously well tended and treasured by someone. Nothing was intolerable, there's very little the hotel can do about the downtown noise and hustle or the surrounding environment. I might stay there by myself for a thrifty weekend get away if I had plans to only need a place to lay my head, but I wouldn't bring my daughter back there again. Ever.
Good location, good price. Bare bones. You get a room and a bathroom and that's about it. I usually see a room as a place to sleep, so it didn't bother me too much, but I could see how other people might be unhappy. No AC, no coffee machine, small room, old building, old plumbing.
Wonderful staff in very good location (especially for the price!)
Nothing I burnt my leg taking a shower. I was cold. There was no central heating so I took a hot shower. The hotel said hey would refund me one night stay and have not done so. I spoke to bill and Mary and nothing. I'm very upset
Subway soda left in my room upon arrival.
Very friendly hotel staffs, family style hotel, and quient environment. Nothing should be complained. Only disadvantages are 1) It is a bit far from the Union Square area, 2) You have to share restroom and bathroom with other guests.
it was cild in my room (309) the beakfeast was very good and the people in the hotel too.
The staff were all very friendly and hospitable, It was a good place to meet people if you felt like a chat at the breakfast table. The continental breakfast was also quite nice, and there are some amazing art galleries, home decor shops and funky boutiques near by , It is also near public transport The carpets look like they could do with a clean, but I believe they will be changed soon as they are in the middle of changing hands. Also there are a lot of homeless people around but once you get used to it it isn't as threatening as it initially looks
The staff was very friendly and supporting.
Breakfast in a family atmosphere.
Friendly people at reception
The very helpful staff and the cozy atmosphere of the hotel.
Inexpensive good-value hotel. Friendly, easygoing and down-to-earth staff. Nice and informal atmosphere. The room and hallways had a charmingly dowdy appeareance, a bit like some grandmother's home, which makes for a nice personal touch. Big bay windows and York mints in the room on arrival. The hotel is located in a somewhat trendy, upscale-ish, village-like neighbourhood, with cafés, bakeries, various boutiques and public transportation easily accessible. I stayed in a 2nd floor street-facing room, and while not a major issue there was a bit of traffic noise. Light sleepers might want to bring earplugs or ask for a room facing away from the street. The shared bath is kind of dinky, and the bedspread in my room has probably seen better days.
Dennis at reception was a dear and wonderfully warm and helpful. And the continental breakfast was such a pleasant surprise. it reminded me of Dutch B&B with cold cuts, hard boiled eggs and even muffins & hot toast & juice ... excellent value for money. The shared single bathrooms was a trifle tiresome with so many people waiting. Otherwise the stairs would be a challenge for those with heavy bags.
The 24 hour desk and the flexible times for breakfast There was only one shower / bath per floor
Decent hotel room. Comfy bed/pillows with very clean linen. Slight mildew buildup in spots in shower. Free parking, but limited. Park early and walk/take a cab. Over all would stay again. Mildew in shower.
I appreciated the proximity of the facility to the building in which I attended a conference. I was able to walk there if necessary, or be transported with ease by colleagues. The rooms were clean and well-arranged. I was prepared for typical downtown noise and heard very little of that. I felt safe on the property. My only criticism concerns the breakfast offered. I think for the price that perhaps a few selections could be added without "breaking the bank," e.g., a griddle or waffle maker or variety of fruit.
The free parking and destinations within a few blocks. Not much in the immediate vicinity.
Bed was comfy Employees were very unhelpful
Was pleasantly surprised by the room (everything is brand new) and by the end of 5-night stay it felt like home. Housekeeping does a great job. Rooms aren't the most spacious but it's perfect for a vacation where you'll only be in the room to sleep. Breakfast could have had more variety. same stuff every day but hey it's free and that's a big plus in San Francisco.
renovated bed rooms with nice decor & comfortable bed; clean close to Hayes Valley, a true SF neighborhood currently under construction, paint works going on resulting in smells & noise; NOT disclosed on web site prior to booking! close to projects; doors are open during cleaning/painting and homeless people wandering around the lot, resulting in safety concerns; no safe in room bathrooms need renovation, stained tub and toilet; 70s decor night staff rude, seemed to have little hospitality training/experience
I like how the front desk guy told me, since I stay here so much I should know when they advertise free parking they mean some time or when available. But, I didn't know in fact it is the reason I stayed loyal to the motel. I feel more of an effort should have been made to keep my reservation, instead he shrugged me off and I un check in and stayed at the same if not better motel on Lombard for a lower price and parking for all there guests. I didn't like the mis advertising of free parking. You should state limited free parking.
Very clean, comfortable beds, nice washroom, refregerator, close to seaside. Brekfest poor, self served at reception.
The set up of the hotel was great. There is a heated pool on the middle, with swimming up until midnight. You can still swim even when it very cold outside. All the room doors face each other, which makes for a fun, friendly atmosphere. The eatery on site is AMAZING! I'm not kidding when I say this, it was probably one of the best places I've eaten. It's filled with old record albums and has a cool, sexy vibe. My husband was playing in a show/concert that night so we were all able to walk to the Regency Ballroom...it's very close. To have free parking right outside so you have access to your car is almost unheard of and very convenient. This is the place for fun, and they do quiet everything down after midnight. Don't go here for peace and relaxation though. It is not for that. It's for fun swimming, good accommodations, location, eating and enjoying life. The staff was amazing and we really appreciated them being so nice and welcoming. They seemed genuinely happy to see us..for real! For a fun night out in the city this is now my go to place and if that's what your looking for this is the best spot. I also saw a bunch (I mean about 5 groups) of bachelorette parties. This a super place for that and for eating brunch or going out for drinks. Only drawback is it could use some minor updating, but not enough to not want to stay there. It's overpriced a bit but so is every place in SF. It's worth the money so get your bathing suit, or not, and go rock out!
Restaurant/bar Walking from Bart to hotel the streets were littered with crack heads and heroine users. Dozens were using right in front of us and some were passed out with needles in their arm. One was passed out in front of the lobby enterance. Also, hotel bar and restaurant closed on Sunday and Monday.
I like to be serviced with the good manner by chinese room cleaning women. They all are really good.
The staff were great - very friendly and very helpful. The hotel is surrounded by gangs, drug dealers, prositiutes, homeless people, drunks and drug addicts. Quite the walk home. An overpriced motel in a bad neighbourhood,
Hotel has a nice out fashioned look to it. It was well maintained and clean. The hotel provided a very simple complimentary breakfast. The hotel is located in a bad neighborhood so we didn't really feel safe walking outside it. The price was too high given the quality of rooms and location.
Hotels eco efforts and the super staff appreciated. Windows can't really be shut tight so the heat and noise can be an issue.
Very friendly and individual stuff members. Very cool ambient.
Absolutely NOTHING. From The moment I arrived to check in until the time I departed the next day there was absolutely nothing at all that was even resembling a shred of accountability, courtesy, or customer service. This hotel has a problem with a rampant infestation of bedbugs. After only having been in the room for a a couple of hours total I was bitten in several different spots on my body. In the process I managed to actually catch one of the insects and promptly bagged it up in a small, clear, unused garbage bag. I immediately tied the bag shut and took the specimen down to the front office to register a complaint and seek some sort of explanation or at least an apology. Instead I was met with resistance. And, finally they claimed that there wasn't anything that they were going to do about the situation. Having had my luggage in the room and wanting to return home that day I was left with the chore of having to re-wash all of my clothes and treat my small rolling suitcase by having it put away in a cold storage for the next three days. This was costly and time consuming. Not to mention infuriating. That the staff at this hotel is fully aware of the problem and does NOTHING to abate the issue is not just concerning it should quite simply be illegal. I would not recommend this hotel to anyone, for any reason. Anyone looking to spend a night in San Francisco will be better served to look elsewhere.
clean room, got everything you need, fast wifi there was a weird charge on my card, called them for three times, every time they said will get back to me but they never do. I have to come to the lobby waiting for 20 min finally to get a chance to talk to manager.
I didn't feel safe First night people were knocking on my door all night Why? Most likely prostitutes or those high on meth First day coming back to my room a meth head was outside Hiden as I was opening my door I was surprised by him as he said hey most likely hooking for more meth money I highly don't recommend
Staff was kinda helpful after finally comin out to see the situation. UGh. Party people. DOORS have big cracks don't seal right. SLAMMED doors every 2 seconds. Bunch of white people calling each other niggah while drinking til 1am . Fighting which finally led to cops coming and shutting them up. Girls showing up half naked and running in and out of rooms. Hearing people bang for 2-3mins all night long.never again. Plus 15.00 parking and not enough parking. Pay the extra money and stay at double tree in Sout San Francisco
I liked the location of this plus the fact that you had access to parking which is $15.00 per day. The cable for our TV didn't work, the TV wouldn't turn on at times, an employee had to come to my room to attempt to fix it and was in our room for a good 20 minutes, and the people in the hotels next door sound like they're right next to you. These walls must be very cheap, it's a very loud area so I don't recommend this area if you plan to get a good night sleep.
Nothing. Rude clerk. Dirty room. Loud music played half the night. Bad experience.
Proximity to cable cars and trolley cars to go to Fishermans Wharf, was very good just steps away from hotel to catch the trolley cars. The front staff were very brisk with us, there were homeless people on the stairs outside of our hotel room, thankfully they were gone in the evening. Had to pay $17 for parking at the hotel, and sign a waiver that all valuables would not be kept in the car... I assume due to the clientele of the people in the area.
Location is great. A lot of walkable fun. The staff was rude. The AC didn't work and I brought it to their attention. They promised to not charge for the parking to make up for it, and then they charged me anyway. Just a super disappointing and overall bad experience. For the price you would think you were getting something at least half way decent.
The location was good for exploring the mission district First night there was a crime scene in the parking lot. Police everywhere dusting for finger prints. Next the walls were paper thin so you can hear everything happening next door from fights to people getting it on. People also hung around til 5 am screaming and smoking outside the doors in the hall way. No quiet hours were enforced. And finally, we opened up our door to a prostitute who had the wrong door number. Would never stay again.
Better than anything else at the price.
It was really over priced for the an outdated room. The front desk clerk was really rude seem to be racist. It's really uncomfortable for a African American student. It's not a safe place. I stayed in room 230 House keeping did not change my sheets in the four days that I stayed. The microwave and the T.V. could not work at the same time. The t.v. had to be turned off in order to use the microwave. There was water damage in the bathroom. I was in a non smokers room but the room smelled like cigarettes.