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Interesting architecture. The internal restaurant was able to serve a really nice dinner and service was first rate! Be aware this part of market is at the "edge" of the nicer part of market street.
The food is very good at the restaurant Parking was $40.
mold in the bathroom , the carpets stinks , and an over all sense of uncleanliness , very rode staff
The location is close to restaurants and the mall. Some bathrooms in the rooms were recently renovated. The bathrooms were small and not very clean. The sheets on one of the beds had blood stains on them. It look a long time to get maid service. The lighting fixtures were dusty. Rooms are overdue for an upgrade. The location is not in the best area of town. There were a lot of homeless people hanging around the hotel.
The location was fantastic as was the historical feel.
The bed was excellent great sleep. Rooms very small and bathroom smaller than Crusie ship bathrooms. Toilet broke and had to wait several hours for repair person to show up. The lobby looked great but then we walked into our room
The location The smell of the room The quality of the beds The "customer service" The amount payed Overall, terrible experience. I won't be back and will not recommend this hotel.
Nothing, I can't even say location because anywhere in SF is easily accessible via taxi. Dirty room, beds you can feel the springs in, poor customer service. Just because a hotel reports its a historic hotel does not mean room remains outdated and uncomfortable.
I liked that it was simple and clean. No sound proofing. So if you're next to neighbors who are just a bit louder than normal, you would hear them. The place looks out dated. There is no room service. Reception wasn't very approachable. Not very friendly.
Staff, cleanliness, location The heater was insufficient.
The lobby was beautiful, the staff was very helpful & accommodating. Easy check in, ready available bell staff & quick valet service. Checking in & out was a freeze. Our room was quaint & adorable. Comfortable beds & clean. Walking distance to union square, shopping & restaurant & entertainment! We will be using this hotel as our future staple!
I liked how quiet the hotel was , and how cozy the room was. Hotel is outdated , bathrooms are small , AC is old , carpet was dirty , electrical outlets were tough to find and in hard to reach areas (crawled under a desk) water pressure was weak for the shower , there was gum on the wall,
Toilet broke twice, the wi-fi didn't work.
Dirty carpet, dirty walls, moldy shower.
Exelente cutomer service, ask for Victor really nice guy. Have parking but was full the weekend so you have to park on the street( if you can find a spot)
The cost for the room Missing alot of furniture
A lot nicer than I thought it would be compared to the reviews the area wasn't bad at all No larger towels for shower, could tell they really pushed penny's there.
The location was pretty much near the center of the city. They said all rooms were non-smoking, but I clearly saw a cigarette burn on our blanket the first night. Also, the bathroom easily gets dirty (the tile floor). The TV freezes and then turns off by itself many times which can get annoying.
Nice place to rest and regroup No microwave or fridge
Nothing It was a horrifying experience. My family heard shouting and fighting from all over the place through out the night. The police and an ambulance came. Never dared to find out what happened. Also you get to smell pod from other rooms. The bed sheet had holes and burned marks. The elevator was either broken or turned off with no signs stating why. The AC didn't work. Called for repair but never showed up. When we checked out in the morning, there was a used condom on the ground right next to my car door. It's cheap, but what you pay is what you get.
The "free parking" is not guaranteed to be the lot in the picture and unfortunately this was the sole reason we chose this place, we refused to park in the alley where I stepped in pee. After arguing with the clerk for 10 minutes, that the manager must have some type of contact number, we finally spoke with the manager to ask for a refund. The manager refused to recognize the misleading pictures & information regarding parking, provided by Civic Center Inn. He was extremely combative & only let up once we told him we'd quote the insane crap he was telling us on Yelp, and here. That's when his entire demeanor changed. I wouldn't suggest anyone staying here. The room was sketchy, too.
The desk and restaurant staff were very friendly. I did not like finding out parking was extra, way extra. I paid almost 100 dollars to park Friday around noon until Sunday around 10am. With one out and return on Saturday afternoon. Seeing other hotels in the area with signs saying Free parking for guest and fee parking for public. Made me wish I'd stayed at one of them instead. Location is bad with crack and marriuana being smoked out in the open on the street surrounding.
We booked this hotel for the Haloween weekend. Despite being in the Tenderloin this was a really great hotel and we had a great stay. We didn't have any problems with the homeless people we had read about in previous reviews. It looked like there was a security guard in front of the hotel maybe making sure people weren't loitering. It was really easy getting an uber to get to where we were going. It was hot. Like really hot in the room. I know that air conditioners are not very common in san francisco but... maybe they could have left the balcony door open or something. It made getting our haloween costumes on kind of miserable. There were a couple fans to use but they didnt really help that much. Also, our toilet didn't really seem to work correctly.
Hotel itself looks nice, close to points of interest. The area surrounding the hotel was extremely rough and unsafe.
Clean room, good staff, wifi Bad area of town, had an issue with water pressure in our room, breakfast is strange and not good
The hotel is nicely equipped and laid out. The room was nice, and I'd give the bed about a 5/10 in comfort. The staff was incredibly nice, saying hello to us every time we walked in, and goodbye every time we left. The included breakfast was fantastic, and that was a definite plus. They didn't have HGTV - that's a must when traveling! The location was pretty rough. I read about other travelers complaining that the location was bad, but I figured they were exaggerating. Ellis Street is pretty rough - lots of homeless people urinating and defecating on the sidewalks, but if you just skip Ellis and walk down another street to your destination, you'll be fine. There were a LOT of sirens going by the hotel each night, but I think that might have more to do with SF in general than just the Tenderloin District. Some of the loud noises at night might have been gunshots, but they also might have been dumpsters slamming. Some people say they wouldn't walk around at night, but it's actually not that bad. The homeless shelters open some time in the evening, so the later you're walking around, the less likely you are to actually encounter anyone.
given the rate, good and comfortable amenitiea scary to walk around at night
The Staff was so kind, patient and helpful. They are what made my stay special. They are familiar with the area and local activities. We arrived super early and the staff held our bags, until we were able to check in, so we could start our sightseeing. The hotel was clean and we'll maintained. Great security and always felt safe (traveling as a mother and two teenage girls). Loved the shuttle service which was easily scheduled and on time. Room was comfortable and upgraded, which is hard to find in San Fran. WiFi was fast and no loss of connection. Highly rated and approved by teenagers. Housekeeping was great, efficient and cleaned room daily. Bottomline, I will stay again when I head back in September with my husband. I'll say location as a con because it is the "elephant in the room" on reviews. You can't change location so there's only so much to say. The Thing is, it's not that bad. My daughters and I walked to public trans during the day and used hotel shuttle when we returned at night. No problems at all throughout stay. Area is what you expect from any major downtown area. There were homeless in front of the $400 per night hotels too so why pay more. Only "issue" I had was at the restaurant where you have your continental breakfast. They changed the breakfast options in January, which aren't reflected on the menu. No eggs, no potatoes and replacement of items are scarce. You can turn in breakfast voucher (reportedly worth $18.75) plus pay $8.75 and get the breakfast you were promised. That's seems like the voucher isn't worth anything because the breakfast is only worth $8.75. Eitherway, the oatmeal got me going in the morning.
Nice roof top lounge, rooms are nice always clean friendly staff Ellis street has lots of people on sidewalks doing drug deals sleeping in streets and using drugs but it's a reality check and you need to be aware.
The hotel was very clean, room and bathroom are large, bed comfortable, and the staff was very helpful. The top 8th floor lounge was nice and relaxing. Overall for the area this was the best hotel. Shuttle service to local visitors sites as well.
Free shuttles a few times a day. Staff was super helpful showing us best values for travel, food. Honestly can't say enough good things about the staff Rough area known as the tenderloin. I didn't mind and there were younger women on the sidewalk at night but area may be off putting for some
They charged me $300 on a bogus charge saying we had extra people I our room. When I called and asked them about it, they refused to look into it and made me go through my credit card company instead. They didn't even notify me of the charges.I saw them on my credit card statement the following month. DO NOT STAY HERE!!!!
Friendly Staff, Clean Room, Downtown, reasonable rates. What more can you ask for?
The decor The staff was m
Don't ever come here!
The location is good. The front desk person was a trainee left alone and unable to fulfill basic functions of their job. The room was loud and stuffy. Our original room had no functioning windows or air conditioning. Several dead birds outside locked window. After an hour at the front desk we finally got a better room. This motel is extremely noisy. Don't plan on sleeping past 7 am as all doors open into a courtyard and slam as guests leave.
This is more like a motel than hotel. It was clean, but weathered. The furniture and finish was economy when it was new which was some time ago
Unique, great location SO LOUD!!!! I could not get a good nights rest because the walls are soooo thin and you can hear everyone and everything... I would have given the hotel 4 stars if it weren't for that!
Noisy at night, cold rooms.
I liked the location. I didn't like that parking at the hotel was $35 a night. It would of been nice if it was in the description. Parking was a rip off.
Was close to location that I needed to be at... Moscone Center, Union Square, etc. Construction at hotel was taking place during my stay, so was awoken earlier than I would have liked.
Poor noise isolation
Staff was excellent. Area of the hotel. Not an area I would walk around.
Cleanliness and comfortable beds. Friendly staff. Nice view of the city. Close to BART and muni. No refrigerator and microwave in room. Homeless people near the area.
Staff was very friendly and helpful.
Room had at least two flies at all times. Sheets may may not have been changed. Restaurant food was like pay x4 the price of Denny's but the same quality
Typical chain hotel amenities, and comfy bed. Good location. Housekeeping came in the room at 7am to me pushing them out saying come back later. If she had it her way she'd clean around me and make me into the sheets go get her job done. Hidden fees. Add $100 extra to your bill for "taxes and other costs". Parking is $50 a night
ThemIss come into your room even when the privacy sign is in. She didnt eve knock just barged right in! Not comforting if your trying to leave your room at all while on vacation.
Rooms are clean, communal areas are clean. But its a basic stay, good for if you need to be in the area and do not require more than a comfortable bed. Location not ideal. Far from downtown. Room was made daily, though we expressed that an attendant should not enter the room (not a big deal).
Parking garage is $45 Small restroom and no fridge
Rooms looked fairly newly renovated. Homeless receive free services next door so they're everywhere and they're aggressive. NOT a place I'd bring a family to stay if enjoying SF.
The staff and restaurant were excellent Being a guest and having to pay extra for parking. Makes staying in the city to expensive because you don't really want to walk anywhere in that area at night
Increased price at booking by 15%. Quoted price $135/night became $220 after increase, taxes, and enormous $42 parking fee. Tried to cancel, they wouldn't allow that.
the rooms didn't smell good. There was a lot of noise in the alley and in the next rooms.
Nothing I burnt my leg taking a shower. I was cold. There was no central heating so I took a hot shower. The hotel said hey would refund me one night stay and have not done so. I spoke to bill and Mary and nothing. I'm very upset
Terrible customer service. Rude.
The floors creeked everywhere you walked.
I liked the location for travel purposes, however the tv in our room did not work. Took a little complaining before we were relocated.
The hotel is centrally located near everything. The staff is nice and the facility is kept clean. No AC; and, we had to sleep with the windows open. While sleeping with the windows open is not bad, we had to put up with the noisy city life.
They staff was courteous at all times. The windows opened fully and let in a fantastic breeze. The beds were comfy and had blankets with enough heft to be soothing. The extra pillows where easy to find. The bed, nightstand, desk, dresser were beautiful, authentic, intact, and matched vintage pieces that I would have taken home with me and been very proud to display in a guest room. It had a very vintage feel that harkened to old fashioned glamor. We got our room key and went to our room to find it still being cleaned. Our reservation was for 3, but only had 2 sets of towels. The shower curtain didn't contain water. The windows didn't have screens. The bedside lamp lacked an outlet, but looked nice on the table. We had to leave early, apparently our walking (quietly, we aren't totally inconsiderate) was too much for the room below us, and she knocked on our door to tell us as much. The steam radiator was less than 6 inches from the head of the bed, it was on full blast, there were no instructions for use anywhere. The space between the edge of the bed and the desk wasn't enough to pass between without turning sideways. The area of town is sketchy at best, but that's my fault for not researching fullly. The was no parking. After paying valet, trying to access the building from the parking lot to get our things was 1) completely un assisted, no bellhop, no trolley, but that also means I didn't have to tip. 2) required walking through the bowels of the building through a contorted, narrow hallway, past the bins, across a lose grate down a sandbagged path into a gated valet lot. They did try to at least disguise the bins with some wonderful displays of jades and succulents that are obviously well tended and treasured by someone. Nothing was intolerable, there's very little the hotel can do about the downtown noise and hustle or the surrounding environment. I might stay there by myself for a thrifty weekend get away if I had plans to only need a place to lay my head, but I wouldn't bring my daughter back there again. Ever.
Walking distance to Symphony and Opera halls as well as the civic center. Staff were very friendly and helpful. Good value. Clean. It is not in a bad neighborhood but very near a bad neighborhood.
Subway soda left in my room upon arrival.
Wonderful staff in very good location (especially for the price!)
We were sight seeing and Bill gave us excellent advise on how to see the city. We had a late flight out of town and we were able to travel around town until early evening and they kept our luggage and arranged for our transportation to the airport.
Good location, good price. Bare bones. You get a room and a bathroom and that's about it. I usually see a room as a place to sleep, so it didn't bother me too much, but I could see how other people might be unhappy. No AC, no coffee machine, small room, old building, old plumbing.
Kitschy decor is cute, gives room a less sterile feel. The hotel markets itself as boutique, but is actually owned by the Best Western across the street.
I loved the room decor. Although having a refrigerator in the room would have been good for storing my medications. The location is bad and the availability of something decent to eat past 10:00 p.m., is none. The staff added additional items to the billing and I had to request several times for the rate to be corrected and the additional items removed.
Helpful staff, comfortable bed. I would have liked more extensive breakfast choices.
Very friendly and helpful staff Offers free wifi but very very slow and does not work most of the time
Staff members were very polite, and helped with obtaining taxi when Love Fest - parade along Market Street was in full swing. Only experienced one staff member more interested in his dinner break than serving customers. Try and avoid room facing road, very noisy traffic and people walkingby. Not suitable for ladies to walk back from Market Street when it is dark, to Motel - 3 blocks. Unfortunately a lot of homeless people line the road en route back, esp at night. Staff friendly, however, would not accept Travel Card insisted on card with name on it, which was inconvenient.
Its a stylish place, in a not so great location; however the personnel were very nice. The location, and parking fee
Close to a BART station. Very convenient from International Airport. Public safety is not so good around the hotel. Sometimes, in the midnight, outside of the hotel was noisy.
Good clean room, friendly staff, value for money. Location not ideal with quite run down surrounding areas
nice room.very nice looking and comfortable. no ice machine on the floor.paying for parking.
The staff were great, very helpful, and the room was pretty cool Minor point, but the tv reception was awful and the remote control did not work.
N/A wouldn't accept cash and unfriendliness of staff
Inexpensive good-value hotel. Friendly, easygoing and down-to-earth staff. Nice and informal atmosphere. The room and hallways had a charmingly dowdy appeareance, a bit like some grandmother's home, which makes for a nice personal touch. Big bay windows and York mints in the room on arrival. The hotel is located in a somewhat trendy, upscale-ish, village-like neighbourhood, with cafés, bakeries, various boutiques and public transportation easily accessible. I stayed in a 2nd floor street-facing room, and while not a major issue there was a bit of traffic noise. Light sleepers might want to bring earplugs or ask for a room facing away from the street. The shared bath is kind of dinky, and the bedspread in my room has probably seen better days.
The 24 hour desk and the flexible times for breakfast There was only one shower / bath per floor
Breakfast in a family atmosphere.
The staff were all very friendly and hospitable, It was a good place to meet people if you felt like a chat at the breakfast table. The continental breakfast was also quite nice, and there are some amazing art galleries, home decor shops and funky boutiques near by , It is also near public transport The carpets look like they could do with a clean, but I believe they will be changed soon as they are in the middle of changing hands. Also there are a lot of homeless people around but once you get used to it it isn't as threatening as it initially looks
The staff was very friendly and supporting.
it was cild in my room (309) the beakfeast was very good and the people in the hotel too.
Very friendly hotel staffs, family style hotel, and quient environment. Nothing should be complained. Only disadvantages are 1) It is a bit far from the Union Square area, 2) You have to share restroom and bathroom with other guests.
Dennis at reception was a dear and wonderfully warm and helpful. And the continental breakfast was such a pleasant surprise. it reminded me of Dutch B&B with cold cuts, hard boiled eggs and even muffins & hot toast & juice ... excellent value for money. The shared single bathrooms was a trifle tiresome with so many people waiting. Otherwise the stairs would be a challenge for those with heavy bags.
Friendly people at reception
The very helpful staff and the cozy atmosphere of the hotel.
The set up of the hotel was great. There is a heated pool on the middle, with swimming up until midnight. You can still swim even when it very cold outside. All the room doors face each other, which makes for a fun, friendly atmosphere. The eatery on site is AMAZING! I'm not kidding when I say this, it was probably one of the best places I've eaten. It's filled with old record albums and has a cool, sexy vibe. My husband was playing in a show/concert that night so we were all able to walk to the Regency Ballroom...it's very close. To have free parking right outside so you have access to your car is almost unheard of and very convenient. This is the place for fun, and they do quiet everything down after midnight. Don't go here for peace and relaxation though. It is not for that. It's for fun swimming, good accommodations, location, eating and enjoying life. The staff was amazing and we really appreciated them being so nice and welcoming. They seemed genuinely happy to see us..for real! For a fun night out in the city this is now my go to place and if that's what your looking for this is the best spot. I also saw a bunch (I mean about 5 groups) of bachelorette parties. This a super place for that and for eating brunch or going out for drinks. Only drawback is it could use some minor updating, but not enough to not want to stay there. It's overpriced a bit but so is every place in SF. It's worth the money so get your bathing suit, or not, and go rock out!
The staff were great - very friendly and very helpful. The hotel is surrounded by gangs, drug dealers, prositiutes, homeless people, drunks and drug addicts. Quite the walk home. An overpriced motel in a bad neighbourhood,
Very clean, comfortable beds, nice washroom, refregerator, close to seaside. Brekfest poor, self served at reception.
I like to be serviced with the good manner by chinese room cleaning women. They all are really good.
Restaurant/bar Walking from Bart to hotel the streets were littered with crack heads and heroine users. Dozens were using right in front of us and some were passed out with needles in their arm. One was passed out in front of the lobby enterance. Also, hotel bar and restaurant closed on Sunday and Monday.
Hotels eco efforts and the super staff appreciated. Windows can't really be shut tight so the heat and noise can be an issue.
Hotel has a nice out fashioned look to it. It was well maintained and clean. The hotel provided a very simple complimentary breakfast. The hotel is located in a bad neighborhood so we didn't really feel safe walking outside it. The price was too high given the quality of rooms and location.
Very friendly and individual stuff members. Very cool ambient.
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The best thing about this hotel was that they offered cookies in the late afternoon, and all day tea/coffee. Room and beds are small. No air conditioning in the room. In room coffee was not replenished. Bathroom very outdated. Room service did not clean the room, all they did was make the bed. The elevator is old and frightening. Staff is very curt with guests.
The room was adorable, spacious, clean, and comfortable. The staff was super friendly. The 24/7 coffee and water was a nice touch as were the 3pm cookies. The hotel and experience overall far exceeded my expectations.
Tiny roomNoisy , No ac Expensive Parking
Kind staff Too small room than the price I paid
The location of this hotel within the city Complimentary breakfast Amenities Hotel Staff
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Nice staff and clean hotel. Very nice complimentary breakfast. entranxe and lobby area tastefully decorated. Inadequate closer space & barely any drawer space. Very short sink in bathroom. Sink is fine for people 5'6 and below. Room was very stuffy due to small size so window needed to be cracked open. Problem with window being own is lots of noise outside.
Good continental breakfast, helpful staff, complimentary cookies that were tasty, clean room, eco-friendly, microwave/fridge/silverware in room No central heat/AC, street noise
Wonderful, responsive staff. Room was a little small. Breakfast was very fresh.
The continental breakfast was nice (nothing amazing, but a decent selection). Free WiFi was a good feature (but it is too slow to stream anything). Location 10 minutes from a BART was convenient and two blocks away is a nice strip of small restaurants. This was NOT a 3.5 star place. It was dated and the room was small and there was no air conditioning. I know the Bay area does not get hot often, but it meant to stay comfortable you had to keep your window open and that meant hearing traffic all night.
Loved the eclectic feeling of this hotel! The staff was super friendly and helpful. There is a big common space/ living room and 24 hour open snacks that gave us the comfort of being at home. The room was clean and comfortable and felt private. The restaurant below is open late with great food and drinks, the perfect place to come back to after long days roaming the city.
Had a great common area with a fireplace and a good basic breakfast. Overall a great place! Rooms are the perfect size and clean and bathroom I had was large. If you're a light sleeper, DO NOT stay here. Street is extremely busy most of the time, windows/walls didn't block any sound. It was also a little odd that the bartender/bar was also the front desk so if you needed something you had to call the bar.
That there was a bar right below us. I really liked to free breakfast and the staff was very nice! There was nothing that I disliked :)
It's a place for homeless people
Location, and the staff was friendly. There was a slight problem with my reservation and the staff was pretty helpful to fix it. Shared bathroom, which is REALLY small (only shower, no sink), you have a separate toilet, which is shitty as well, and a small sink in your room. Two separate faucets, and ry uncomfortable. We were four guys is a double bed room. Really tiny, no room for luggage, small beds. It's an OK place if you're staying for one, maximum two nights. Otherwise most definitely find something with at least a private bathroom, despite the slightly higher price.
the location was great Staff was slow, incompetent, and unaccommodating. The rules for the hotel were ridiculous. No guests allowed, or a $30 charge for ONE guest every night. You must leave your keys with the front desk every time you leave the hotel. They ran up my total, then when I asked for an itemized receipt, they charged me $5 more because they had totaled it wrong. It also took almost half an hour to get the itemized receipt because some slow idiot was making a half-assed word document from scratch for it. Also the room was tiny, dirty, and the bathroom and shower are seperate closests shared by the entire floor. Don't stay here.
Price in San Francisco Small bathroom and shared with all floor old building and facilities
I stayed here for the Dreamforce Conference for a week. The beds were alright. That's about where the compliments stop. They explained that I was expected to leave my hotel room key at the front desk every time I left, which I found to be odd. When I came back for the key in the evening, all I needed to say was my room number, and they just handed the key over without verifying my identity (I didn't even give my name). One time, I forgot the key in my room when I locked the handle. I went down to the desk and they handed over the entire master key ring (which works on every door in the building) for me to retrieve my key. NOT OK!! The shower closet, which was shared by the entire floor had a tiny shower stall and felt like standing under a garden hose. The window would not lock, nor would the deadbolt, but at this point my expectations were so low I didn't even bother wasting my time to report it. There were bugs in the room. Oh, and on my way out of the hotel the last morning to catch my early flight, the building was locked from the inside with no way to unlock it without a key - good thing the building never caught on fire. I could not recommend this hotel even to an enemy.
They didn't clean my room even when I left on the knock-door the note
If you don't mind a hotel with bathrooms and showers down the hall, this place will work for you. I travel a lot, so am not used to seeing bugs in a room. Strange policy to turn in keys to the front desk when you go out actually puts hotel employees and others in lobby on notice that you are gone and room is empty which is a bad idea. the neighborhood is on the edge of the Tenderloin, so a lot of street people outside the hotel.
place was creepy. stayed for four hours. woke up and canceled the rest of the stay. cheap prices but very creepy setting. kinda dirty, rough neighborhood. no bathrooms or shower in room. weird system of turning the key into the office each time you leave. stayed at the good hotel around the corner for a few dollars more.. way better options around. didn't like a thing other than the old timey record playing in the lobby.
Its a awesome place,it is in downtown of San Francisco,so everything is closer.It was nice to stay there
The location is great, but also not so great since the civic center section of SF is right next to the rough Tenderloin section, and Market St always has lots of crazies floating around. I needed to be near the Civic Center and this hotel was perfect, close to BART (literally a station is less than half a block away), and close enough to Caltrain (about a 30 min walk). I did not care for the common bathrooms and showers, nor did I like having to leave my key behind at the front desk every time I left the hotel. The decor is very dated, but that doesn't bother me personally, and they offered donuts and coffee in the mornings. If you are looking for a place to rest your head, and you are not easily grossed or creeped out this hotel will be a bargain if you need to stay downtown. If you can afford to spend several hundred dollars a night, then you would be better off finding a more luxurious hotel.
Great location, great staff, very clean hotel. My mother and I had a lot of fun and thank you guys for the donuts and coffee.
The staff was nice. Location, Thin Walls, No TV Channels, Leaky faucets
the woman on the desk was extremely helpful and understood when we had to leave a day early. This place is in the middle of the downtown area. It has many homeless and beggars and we felt unsafe, especially at night. Coming from NZ this was a culture shock and was difficult to come to terms with. However we were safe, car was untouched and all was well. This is entirely due to the great staff vigilance. I want to thank them.
chocolats in the front desk not so good neighbourhood
close to busline manager very friendly and helpful.
The neibourhood is not so bad, like the guest reviews wrote. The Staff looks very criticly who enter the building. We feel us save.
Unbelievable customer service! We were able to leave our car here, after check-out, while we ran the Nike Women's Marathon 2010. We returned at ~ 3:00, cold and wet, to pick up the car. When we arrived, we were shocked to learn that they had held our room for us and let us take hot showers before heading home! That really made our day. As we expected, the neighborhood is 'iffy'. And noisy.