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The location (and that's it) The hotel was under major construction which we were not aware of in the slightest prior to booking the room. The room lacked more than a single mirror and there was no door on the closet (this wasn't a huge issue, but in a way it served as the icing on the cake for what was a pretty horrible hotel experience). I'm a Club Carlson member, and after that experience I am in no hurry to book a room at another affiliated hotel.
Room was small but nice. Too expensive & staff loud.
Nice location. Having to pay 50 dollars for one night of parking. Absolutely ridiculous. Also, no fridge or microwave. Sleep number bed wasn't working. For $250 a night I definitely expected more.
Loved the modern, nautical decor and fun seating areas and games! All in all an incredible experience! Our overall experience was wonderful. There were a couple of minor details that could use checking. The shower drain was slow and the bathroom sink counter was beginning to show signs of rust. Might check into a sealer as we know it's only 4 months old and could tell that the staff was making an effort to keep everything really nice.
The Game room made our stay extra fun for our whole family. The beds were firm but very comfortable. Love your fresh decor.
Location is perfect, rooms are clean and well kept. Staff is very friendly. Great place to stay, unique property with special amenities not typically found in hotels.
Nice Clean and modern Could hear guests above us all night walking around. But the biggest downer was that while they advertise poking is available they don't tell you it's $49 a day
Funky features and a great games room. Loads to do with a family.
Stay here for the location. Right across the street from Pier 39, and walking distance to Ghiradelli Square, shops, and reataurants. $50 + taxes to park per night. The fire pits were not working during our stay, and they were not apologetic for that. That was one of the main reasons why we decided to stay at this hotel.
Such a hip fun hotel
Rooms are nice but very basic. No mirror other than bathroom and no microwave. Definitely not worth $300+ a night.
Wonderful bed and pillows 1. Under construction. ...need I say more. 2. A new remodeled room had no bathroom counter space w/ a pedestal sink. Only mirror in bathroom.
Nothing Poor bathroom and shower.
We will stay at no other hotel when we are in San Francisco
The room was very spacious No showercap in bathroom
Dated but clean. Need a new decorator when they renovate. Horrible.
It was close to the bay, can walk easily to restaurants and attractions. There were no included amenities for the price. Parking is an extra $52 plus $7.50 a night tax. Wifi is $15 a night +tax. You have to call up for more than the 2 creamers for your coffee when they leave 3 packs of coffee. The noise was absolutely terrible as the bus station was right outside our window. Overall for the price it was very run down with very little to offer for calling itself a 4 star hotel.
Very little Bathroom unpleasant room right next to loading fock
Location and staff were great Overdue for renovation
Close to warf. Parking wAs $50 on top of hotel room fee. Not cool. I've stayed at much nicer hotels for a lot less. You're paying for location
I liked the proximity to the wharf and the activities. Wifi being an extra charge was beyond my understanding. I do not understand how a business that charges as much as it did for its daily rate, did not have it included in the cost.
I really enjoyed the location. We were able to leave our car parked in the garage while we walked around. While checking into the hotel the lady got smart with me numerous times. When I asked about the noise level she gave me a smart reply. Parking was expensive! By the time they added on the hotel tax it was almost 60 bucks!
The beds were absolutely fantastic!!! The rooms were comfortable. The young man at the registration desk, around 1 or 2 PM on 12/05/126, was very courteous, helpful, and went beyond just being nice. Our hats off to his customer relations skills. thank you to him because of him we would return. We needed more coffee and cups and they were delivered promptly and with a smile. Again Thanks!! Tub and toilet area!
Staff EXCELLENT Noisy room
I liked that we were in walking distance of the wharf and North Shore. A few blocks from the congestion of fisherman's wharf gave us some peace and quiet. We were able to sleep with the window's open without the noise from the streets or groups of people invading our space.
Location Booked and paid extra for king bed, when we checked in there were none available, so still had to pay extra for 2 queens.
The room cleanliness and decor. Customer service-I had requested a 1 bed and they initially gave me a double. So we had to go change rooms. Then at 6am there's was a fire drill so everyone had to evacuate but the issue is that the staff never offered an apology.
Super clean New and very spacious rooms Air scent in lobby TOO strong which appears to be overdone these days in many hotel lobbies
Excelent bed, shower, big room, quiet. Staff from front desk confusing and not gentle. Didn'tgive important information. Lounge vip not worthy.
The staff was awesome! So attentive and willing to help make our stay better. The concierge called to make sure all of our tour and restaurant plans were taken care of properly. Great job!
The location and staff were wonderful. The gym was very nice. The hotel was clean. . For my purposes, it was perfect. The bathroom could use updating, but it was okay. I would NOT classify this as a romantic hotel. The Edison lamps were unique but not very effective as lighting.
Clean, renovated, stylish, friendly, with a perfect location. Not a the over priced dirty old hotel usually available for the price in the warf. I did not pick the hotel or we wouldn't have stayed in this area. I was WRONG. They've saved an old hotel from being an awful tourist trap. I was anticipating mushrooms growing on the carpets and paint from the 70's. But it was as clean as a Hampton in or Holiday in express I would usually use during the week for work. Location is at the end of the war so getting in and out of there was easy. It's also at the end of Columbus state getting into little Italy and over to China town were also simple. Again, I did not expect this clean of a room for that close to $200 in this area. Would stay here again if asked to. Charged for waters. Hotel elevator room card reader. In room AC could have worked better, but it was well enough that we didn't bother to complain. Not enough outlets. Though there are charging stations in the room, only 1 next to the bed and the other shut off when the TV was off. Stairwell doors all need new door closers. Bed looked lumpy but slept fine.
The service, location and amenities were incredible. Very comfy beds! Everything was perfect, except the shower would clogg a bit. Would definetly recommend
I loves the fresh but edgy rooms. Do the valet parking.
Got to the check in desk and found out there was a hidden fee of $30 for internet and other incidentals. Bait and Switch
Feels like an adventure since it appears to be on a us ship!
Morning coffee, afternoon wine, dine credit elevator slow
What a disaster this place was. Facilities look nothing like the photographs. The entire operation was ran out of the basement what a complete disappointment
Great location. The staff was friendly and the dog stayed for free. 55$ parking, the room was kind of old but they are remodeling currently
Room had very tasteful decor, bed was comfortable, staff friendly and helpful and location perfect for the first three days of a travel vacation.
Clean rooms, nice staff, excellent location. Horrible view. Parking is outrageous.
Loved the location, everything was within walking distance Valet was a little high priced, worth it considering the location
Friendly staff. Nice amenities. Some construction noise at early hours
The hotel overall was very nice. The staff was very friendly and helpful. Lobby was beautiful. Restaurant was delicious. Our room wasn't cleaned very well. There was hair on the walls in the bathroom. A dog biscuit on the floor and the carpets were dingy and needed a deep cleaning. While it was a nice hotel it was very expensive for the accommodations you received.
Staff was fantastic, curtious and always had a smile on their face. Safe, pleasant hotel, within walking distance, two blocks to be exact, from Fisherman's Wharf. Restaurant/Bar closed at 10. It would be nice if at least the bar was kept open until regular adult establishment hours.
THat was close to good places no breakfast
Location was close to wharf activities Food and shopping choices were abundant. Location had some logistic predicaments Cable car hub is nearby but there was an accident so I had to take a bus but it didn't go to my END point and I had to walk 5 blocks UPHILL
Location Price confirmed by booking.com was not registered with the hotel. When they tried to charge a higher rate, I had to present the confirmation email from booking.com in order to get it adjusted down to the confirmed amount.
The place was gorgeous, clean and spacious But they were so understaffed. We checked in at 430pm and did not receive our crib for the baby until close to 10pm! We had to call them once to remind and I had to remind them at the counter when I came back from the store. We also added some items for them to bring up like baby shampoo and toothpaste, etc. when housekeeping came up at 930pm, he only brought the small items. I asked about the pack and play and he said they never told him. I assumed he was going to ring our toothpaste and the bedding for the baby, no. They didn't tell him about the toothpaste either!!!!! He had to come back twice!!! It was late and waaaaay past the kids bedtime. Sooooo annoying. The ladies at the counter made it seem like they would take care of everything but they didn't. One of them even asked me about the crib check in. Very disappointed.
Great location. Staff was very friendly and accommodating. We had 2 doubles and the beds sagged in the middle. Very hard for two people to sleep in a bed. Kept rolling into eachother. Please update mattresses.
I was here on business. I was very pleased with my room and the staff. My room was really clean and the workout room had many treadmills. The only thing negative comments would be minor so I won't even mention them. Thank you Hyatt !!
The staff was very friendly and helpful. The facility was clean and comfortable and you couldn't ask for a better location for Fisherman's Wharf.
The hotel was clean and convenient to getting around the city, especially the piers and fidi, which is why we chose it. The neighborhood is very touristy, which means the restaurants aren't great, nor is the shopping, but it's close to some tourist attractions if that's the purpose of your visit. The outdoor pool and spa were an added bonus! The hotel also offered laundry machines on each floor which was nice (though detergent should be included in the cost!). The room itself was very clean, comfortable and modern. There were USB plugs and big, bright windows as well as an ottoman for lounging while working. The included wifi isn't super fast, but can be upgraded if needed. Some of the desk staff was less knowledgeable and friendly than I would have expected, but others were great and made up for it!
Price, Location, access to taxi's. I requested the earliest possible check in time, and after my flight landed on the day of check in, the Hotel text me and said that I couldn't check in until after 3pm. I didn't have a rental car so I had to drag my luggage around downtown SF. I also requested to have a room with a view and a room on the highest floor possible. I was put on the 3rd floor with a window facing the hotels interior roof top. Zero view. There were large cobwebs above the bathroom door frame, the top sheet of my bed was yellowed on the underside and there were a few small stain marks on the sheets that were either wine, juice, or blood. King size bed was not comfortable at all. I HATE the hotels TV/entertainment system. The remote has a rollerball to control a mouse on the screen that is so small you can't read it unless you are sitting in the chair at the desk. Least user-friendly system I've ever used in a hotel. It's like you are watching tv through the computer's "tv application". Really strange.
Close to the wharf and waterfront Huge construction going on. Had to take side door, make shift reception area. Didnt really feel welcome. would have preferred to stay elsewhere had I known about it.
The location. Walking distance to quite a bit. I did not like that they did not help move bags and that the internet was an additional charge. Printing was an additional fee on tp of the internet fee if someone needed.Also the room faced a brick wall and the rooms were not soundproof.
We enjoyed our stay at SW Hotel.The staff was most helpful, especially, Jennifer, at the front desk. The Hotel is very handy to all the shops and eateries(internationally) and within walking distance to churches & public transport.During our stay, we walked everywhere....and it was safe and pleasant. n/a
very clean and central, good hotel for SFO, would recommend it
Very clean and modern. Staff friendly and helpful. The location is excellent and within walking distance to many of San Francisco tourist sights. The value was great - especially for a city hotel. The rooms are a little on the small side, but doe the value I would stay here
The room and bathroom were very clean. The price was comparatively attractive. The windows faced a cement wall; felt like I was underground. ** For bare bones travel to downtown SF, the place was okay. The room was drab. The staff turned off the AC daily so the room was hot each day. Walls were thin; could hear neighboring discussions. The bed was unconventionally firm. Lighting was awkward; one ceiling fixture as primary.
GREAT location. I thought being in China town would be unpleasant form (simply because I'm from NY and being in a densely populated part of town held no appeal for me - especially since I was traveling on business). But I loved it! And the hotel is situated in the strangest but most fabulous block - it's a cross section between China town and a strip of very authentic Italian/Sicilian restaurants. The best food. I ate VERY well and enjoyed the clash of cultures. The staff was so incredibly nice and professional. Very friendly and accommodated my request with no problem. I liked everything. And I'm someone who hates staying in hotels. But this was really a pleasant stay. Keep in mind that I only stayed one night. But still, it was a great stay.
It was in exactly the location i was looking for
Right between Chinatown and North Beach. Clean, nicely decorated, friendly staff
The location is by far the best part of this hotel. Will be staying there again every time I travel to San Fran to have a good time. Not a very large room or special hotel for anything other than location.
The TV could not be heard well over the street noise- volume was locked at low level.
Staff was very friendly.Room was tiny, but given the city it was to be expected. Area of town looks seedy, but never had a problem.
Hotel is in Chinatown, only blocks away from North Beach and a nice (downhill!) walk to Fisherman's Wharf, but the cable car line was close by and provided our return to the hotel. Hotel staff was very friendly and accommodating. Breakfast was continental style (toast, boiled eggs, cereal, coffee). Hotel and room were VERY clean and room was not as small as I thought it would be.
Clean and very quaint. Friendly staff. The location was great, near the wharf and cruise terminal. Had coffee and tea available near the front desk. Was excellent for the price we paid! The rooms were very small. Had to put the chair on top of the wardrobe so we could both put our suitcases on the floor.
Good location near Fisherman's Warf. Low price. Comfortable bed. Friendly staff. 100 year old hotel. Per other reviews I requested a room with a sink. This allowed me to brush my teeth, shave, and have drinking water without leaving the room. Others had to do so in the hallway shared sink. Imagine what a low rent hotel was like 100 years ago, and you will be fine. Thin walls, older mattress and bedding and furnishings. Small, but to be expected. Shared bathrooms and showers were not ideal, but not a big deal for a quick one night stay.
Easy location, checkin, shared bath done quite nice, quiet and clean as a whistle
The vintage and historic feel of the hotel. there's an almost communal hostel-like atmosphere to the hotel due to the nature of amenities such as shared bathrooms and washroom. Interior is incredibly beautiful. Parking was a pain but that's an issue you'll encounter with many places in SF. gotta be careful with noise levels since you can hear things and sound can easily penetrate through walls and windows.
The price and what you get for it. The rooms were too cramped
We could barely fit in our room because it was so small. We were the first room across from the bathroom and could hear every time someone went pee. Like literally hear them pee. The lightbulb flickered and a curtain blind fell off. The bed was uncomfortable and room was so tiny.
A little bit of Europe in San Francisco. Very historic and nostalgic. It's not for everyone but it's perfect for people who like to meet strangers on their travels. The lack of air conditioning...but that's what you expect for such an old building.
Was a little worried about the bathrooms being down the hall. However, this was no problem at all. Had to wait a time or two for a shower, but was extremely pleased with how clean the shared areas were maintained. Of course, would have preferred our own bathroom.
I liked the atmosphere, and the fact that for a shared-bathroom facility there were multiple baths and toilets available. I also LOVED the location and the general 'feel' of the place. the room was just so incredibly TINY! barely had room to move around the bed, which would not have been so bad if there were at least some sort of desk or table to sit at, or a lounge area in the hotel that had a table and chairs (there were several couch-type areas but nothing that could double as a desk). I was travelling for work, and could not really do much at all at the hotel. also this was listed as a double room... I cannot imagine sharing this room with someone else.
Good hotel, old but well maintained, very considerate staff. There is no elevator and you have to climb 2 flights of stairs just to get from the street to the lobby -- not easy if you have heavy luggage. I got there around 8 in the evening and there was no one who could help with the luggage. The ads for this place should more clearly indicate these limitations.
The location of the hotel and the friendliness and helpfulness of the staff. The cleanliness was very good. Carrying my luggage up the stairs
We love the atmosphere and location of the hotel boheme. The room was very romantic and stylish.
The staff were great, it felt very homely and comfortable. We felt very welcome and enjoyed it immensely. Nothing
I loved the decorations in the room. It was adorable. Everything was great.
The staff was the best I have ever dealt with at any hotel ever!!! The room was showing its age and felt dirty and needed a thourough cleaning. Great location except the club nextdoor had a band playing until 2am. Close to the city attractions and Fisherman's Wharf. The bar next door was too loud for relaxing at night.
Great staff. Accommodations were cozy, unpretentious, and authentic.
Small size, very European in nature. It reminded us of a place we stayed in Florence. Our room overlooked Columbus street, and we sat at a small table in the bay window taking it all in while observing the sights and sounds of N. Beach and sipping our complimentary sherry.
Location in North Beach section of town which was close to transportation and great restaurants; 'Happy Hour' with wine, cheese and crackers; friendly and helpful staff; price was right Room and bathroom was a little small
Staff was very accommodating. Parking was a challenge.
I was able to book the room for the day I needed it, which was unlikely given that I was looking to stay in SanFran at the last minute. I wouldn't stay here again if I got a free voucher. When booking, because I booked through a third party (booking.com), the hotel staff seemed to have problems confirming the reservation. Actually checking in took close to thirty minutes, which is excessive. The room ran around $170.00 for a single night stay when no events were going on in the city (on a Wednesday night, nonetheless) - which is a bit ridiculous, even for last minute reservations. The hotel had a 3 star rating on Google. I experienced 1 star service - from checking in, where several of my questions were outright ignored, to checking out - which required no identity verification at all. My group of friends and I arrived at the hotel around 3 AM (after having checked in around 9 PM and exploring the city a bit). First, the doors were locked and we had to knock on the glass to get the attention of the security guard. He would not open the door unless we showed him BOTH our state ID cards AND our room key. He explained to us that when we checked in, they only took my girlfriend and my ID, so only we were allowed to enter the hotel. This posed a problem as our friends were planning on staying in our room for several more hours. I asked if I could speak to the manager, after they refused our friends entry. The manager, in no uncertain tone of voice, told me that it was hotel policy and that the security guard had explained everything relevant already. In this particular event, my friends had had several drinks and were incapable of driving, so I was hoping they could sober up for a few hours in my room. I explained this and that they had nowhere else to go for the night to sober up, and the manager said she didn't care. I asked if I could pay a fee to allow visitors and was denied. I asked if I could book another room for them, because other than sleeping in their car (in downtown San Francisco as inebriated out of towners) they had nowhere to go. The manager said roughly the following: "There are no visitors past 10 PM period. This hotel is closed for the night, so I will not book anymore rooms for you. We open at 6 AM, and if you return then, I might attempt to book another room for you at full cost if we have any available, which I find unlikely." Ultimately, my friends and I wondered around the city for 3 or so hours until the hotel "opened" at 6 AM, at which point we all walked up to my room to rest. I was also told there was a complimentary breakfast, which was not laid out from that point until I checked out at 11:30 AM. When we got to the room, there was no air conditioning and the rooms were at a balmy / humid 90 degrees and up. We had to rely on an open window that the four of us huddled around for fresh air. The room had a single lamp, a 12 inch or so TV, two beds, and a sink. The toilet and shower (if that's what they can be called) existed on a shared basis - one each per floor.
The place is advertised as a hotel but it is actally a hostel with communal bathrooms and showers.
I did my research and this was the only affordable option for me. The bathrooms are not in the room. And I brought a waterproof zippered sheet, as well as my own sheet/blanket. Soap and towels for my room and when I showered. As well as shower shoes. It was a bit scary staying alone but I managed just fine and no one bothered me. If you are staying in summer just know the windows have no screens and there are mosquitoes. I also brought a sleepmask and earplugs. With all these I felt much more comfortable and slept well.
Room was very tiny. Too expensive for sharing bathroom room. No heat control in room. Rooms are very old. Doesn't look like pictures at all.
I had a great experience staying here. Sure, it's not a Ritz Carlton or anything, but if you're looking for a simple, cheap place to stay while enjoying the city, this is it. Room was clean and I had a microwave and fridge for my food (huge plus if you're trying to save money). Wifi was surprisingly fast (not what I expected). Lastly, location is excellent. You're not far from Bart; several bus routes are within a 5 min walk; and there are plenty of attractions nearby.
The room is small but love the view and the staff is friendly. Share bathroom with other visitors and there no hotel packing.
Good location. Small. Bathrooms are community. Have to pay everything cash.
Cheaper than others Essentially everything else
Nothing at all. Over charge on my card, plus they continued to charge my card after I left. I was told i would get a refund because I checked out one day early. That didn't happen. And my car got broken into in there parking garage. Never again will I stay there.
The unit had a cot for a bed. The unit did not have a bathroom, shared bathroom on the floor and shared shower on the floor. Spent $20 more that day on a major chain hotel, this place should have been cheaper!
Microwave and mini fridge in room. Tiny rooms, shared bathrooms, rude staff, NO parking, mosquitos everywhere and ready to bite the hell out of you.. Beware!
Location definetly. It's in Chinatown!!!! Chinese owners, it's in Chinatown....its China man!!!!! By the way...no breakfast although both booking.com and the hotel claims to have breakfast....
Good location to most of San Francisco's attactions. Continental Breakfast was very disappointing-packaged roll w/in-room coffee maker. What a joke!
Location is great - free parking is wonderful, hotel is nice & comfortable
location location location, ample room for parking the car safely and friendly staff
We had a lovely view of the bridge (Bay?) late at night and in the early morning we could see twinkly lights underneath it. Pretty. Also close to a good restaurant and the Club Fugazi.
Awesome location. Room was clean, staff was very friendly. Free parking is a major benefit. We had no issues with excessive noise. Balcony was shared with the room next door, but that was never an issue. Slept great. I will stay here again, no question about it. Wifi connection wasn't the best, but it was free so not a major drawback.
We liked the free parking on the premises and the central location as well as the price compared to what other hotels charge. The rooms up front next to the road are very noisy especially if you are a light sleeper. Some of the clientele and their behavior detracted from the positive aspects. Walls are very thin and you hear everything.
VIEW FROM ROOM 503 WAS GREAT PRICE KINDA HIGH ROOM WAS OLD N RUN DOWN