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I loves the fresh but edgy rooms. Do the valet parking.
Feels like an adventure since it appears to be on a us ship!
The service, location and amenities were incredible. Very comfy beds! Everything was perfect, except the shower would clogg a bit. Would definetly recommend
The room cleanliness and decor. Customer service-I had requested a 1 bed and they initially gave me a double. So we had to go change rooms. Then at 6am there's was a fire drill so everyone had to evacuate but the issue is that the staff never offered an apology.
The location and staff were wonderful. The gym was very nice. The hotel was clean. . For my purposes, it was perfect. The bathroom could use updating, but it was okay. I would NOT classify this as a romantic hotel. The Edison lamps were unique but not very effective as lighting.
Super clean New and very spacious rooms Air scent in lobby TOO strong which appears to be overdone these days in many hotel lobbies
Location Booked and paid extra for king bed, when we checked in there were none available, so still had to pay extra for 2 queens.
Got to the check in desk and found out there was a hidden fee of $30 for internet and other incidentals. Bait and Switch
The staff was awesome! So attentive and willing to help make our stay better. The concierge called to make sure all of our tour and restaurant plans were taken care of properly. Great job!
I liked that we were in walking distance of the wharf and North Shore. A few blocks from the congestion of fisherman's wharf gave us some peace and quiet. We were able to sleep with the window's open without the noise from the streets or groups of people invading our space.
Clean, renovated, stylish, friendly, with a perfect location. Not a the over priced dirty old hotel usually available for the price in the warf. I did not pick the hotel or we wouldn't have stayed in this area. I was WRONG. They've saved an old hotel from being an awful tourist trap. I was anticipating mushrooms growing on the carpets and paint from the 70's. But it was as clean as a Hampton in or Holiday in express I would usually use during the week for work. Location is at the end of the war so getting in and out of there was easy. It's also at the end of Columbus state getting into little Italy and over to China town were also simple. Again, I did not expect this clean of a room for that close to $200 in this area. Would stay here again if asked to. Charged for waters. Hotel elevator room card reader. In room AC could have worked better, but it was well enough that we didn't bother to complain. Not enough outlets. Though there are charging stations in the room, only 1 next to the bed and the other shut off when the TV was off. Stairwell doors all need new door closers. Bed looked lumpy but slept fine.
Excelent bed, shower, big room, quiet. Staff from front desk confusing and not gentle. Didn'tgive important information. Lounge vip not worthy.
location-concierge-home-like lobby-inviting-great restaurant booked king room on line-got there and had a queen-very disappointed-have a queen at home!!
Easy to get to places of interest and front desk staff willing and able to help. Small room
Friendly atmosphere and close to waterfront attractions . Evening wine tasting was lovely - can recommend this hotel
Friendly staff. Nice amenities. Some construction noise at early hours
Nicely furnished and the lobby area was a pleasant place to sit and chat over coffee or wine. Excellent location and concierge Alan was very helpful Room was a bit dark but not a major issue
the location is excellent. our room was very noisy from staff running up & down the metal stairs, The fire alarm went off twice during our stay waking us up, no apology from staff or managment.
location, close to transport,(excursions); winetasting every day 5-6 in the afternoon where one can meet fellow travellers. all good
Staff was friendly and helpful....nice location close to North Beach and Fishermans Warf. They did not have an express check-out system. You had to go to the front desk and do it the old fashion way.....not a big deal but you need to plan for it accordingly.
Location was good, hotel was available when I needed to be in SF, within walking distance to Wharf, decent on-site restaurant. Distance from elevators to room.
the bed is amazing and the front desk is helpful and competent the parking was valet only and the price was $42 a day(its not going to be cheaper anywhere else) but the bellmen were not very friendly and were not happy to repeatedly get the car for me.
The beds were absolutely fantastic!!! The rooms were comfortable. The young man at the registration desk, around 1 or 2 PM on 12/05/126, was very courteous, helpful, and went beyond just being nice. Our hats off to his customer relations skills. thank you to him because of him we would return. We needed more coffee and cups and they were delivered promptly and with a smile. Again Thanks!! Tub and toilet area!
I liked the proximity to the wharf and the activities. Wifi being an extra charge was beyond my understanding. I do not understand how a business that charges as much as it did for its daily rate, did not have it included in the cost.
Location and staff were great Overdue for renovation
Dated but clean. Need a new decorator when they renovate. Horrible.
The room was very spacious No showercap in bathroom
It was close to the bay, can walk easily to restaurants and attractions. There were no included amenities for the price. Parking is an extra $52 plus $7.50 a night tax. Wifi is $15 a night +tax. You have to call up for more than the 2 creamers for your coffee when they leave 3 packs of coffee. The noise was absolutely terrible as the bus station was right outside our window. Overall for the price it was very run down with very little to offer for calling itself a 4 star hotel.
We will stay at no other hotel when we are in San Francisco
Staff EXCELLENT Noisy room
I really enjoyed the location. We were able to leave our car parked in the garage while we walked around. While checking into the hotel the lady got smart with me numerous times. When I asked about the noise level she gave me a smart reply. Parking was expensive! By the time they added on the hotel tax it was almost 60 bucks!
Nothing Poor bathroom and shower.
Very little Bathroom unpleasant room right next to loading fock
Close to warf. Parking wAs $50 on top of hotel room fee. Not cool. I've stayed at much nicer hotels for a lot less. You're paying for location
Location was close to wharf activities Food and shopping choices were abundant. Location had some logistic predicaments Cable car hub is nearby but there was an accident so I had to take a bus but it didn't go to my END point and I had to walk 5 blocks UPHILL
Location Price confirmed by booking.com was not registered with the hotel. When they tried to charge a higher rate, I had to present the confirmation email from booking.com in order to get it adjusted down to the confirmed amount.
Close to the wharf and waterfront Huge construction going on. Had to take side door, make shift reception area. Didnt really feel welcome. would have preferred to stay elsewhere had I known about it.
The staff was very friendly and helpful. The facility was clean and comfortable and you couldn't ask for a better location for Fisherman's Wharf.
Price, Location, access to taxi's. I requested the earliest possible check in time, and after my flight landed on the day of check in, the Hotel text me and said that I couldn't check in until after 3pm. I didn't have a rental car so I had to drag my luggage around downtown SF. I also requested to have a room with a view and a room on the highest floor possible. I was put on the 3rd floor with a window facing the hotels interior roof top. Zero view. There were large cobwebs above the bathroom door frame, the top sheet of my bed was yellowed on the underside and there were a few small stain marks on the sheets that were either wine, juice, or blood. King size bed was not comfortable at all. I HATE the hotels TV/entertainment system. The remote has a rollerball to control a mouse on the screen that is so small you can't read it unless you are sitting in the chair at the desk. Least user-friendly system I've ever used in a hotel. It's like you are watching tv through the computer's "tv application". Really strange.
Great location. Staff was very friendly and accommodating. We had 2 doubles and the beds sagged in the middle. Very hard for two people to sleep in a bed. Kept rolling into eachother. Please update mattresses.
I was here on business. I was very pleased with my room and the staff. My room was really clean and the workout room had many treadmills. The only thing negative comments would be minor so I won't even mention them. Thank you Hyatt !!
The place was gorgeous, clean and spacious But they were so understaffed. We checked in at 430pm and did not receive our crib for the baby until close to 10pm! We had to call them once to remind and I had to remind them at the counter when I came back from the store. We also added some items for them to bring up like baby shampoo and toothpaste, etc. when housekeeping came up at 930pm, he only brought the small items. I asked about the pack and play and he said they never told him. I assumed he was going to ring our toothpaste and the bedding for the baby, no. They didn't tell him about the toothpaste either!!!!! He had to come back twice!!! It was late and waaaaay past the kids bedtime. Sooooo annoying. The ladies at the counter made it seem like they would take care of everything but they didn't. One of them even asked me about the crib check in. Very disappointed.
We liked the appearance of the lobby and room. The location was convenient to many things. I didn't like the fact that I had to pay for internet at $8 per 15 minutes. It wasn't like other hotels as far as amenities.
Was a little worried about the bathrooms being down the hall. However, this was no problem at all. Had to wait a time or two for a shower, but was extremely pleased with how clean the shared areas were maintained. Of course, would have preferred our own bathroom.
I liked the atmosphere, and the fact that for a shared-bathroom facility there were multiple baths and toilets available. I also LOVED the location and the general 'feel' of the place. the room was just so incredibly TINY! barely had room to move around the bed, which would not have been so bad if there were at least some sort of desk or table to sit at, or a lounge area in the hotel that had a table and chairs (there were several couch-type areas but nothing that could double as a desk). I was travelling for work, and could not really do much at all at the hotel. also this was listed as a double room... I cannot imagine sharing this room with someone else.
Good location near Fisherman's Warf. Low price. Comfortable bed. Friendly staff. 100 year old hotel. Per other reviews I requested a room with a sink. This allowed me to brush my teeth, shave, and have drinking water without leaving the room. Others had to do so in the hallway shared sink. Imagine what a low rent hotel was like 100 years ago, and you will be fine. Thin walls, older mattress and bedding and furnishings. Small, but to be expected. Shared bathrooms and showers were not ideal, but not a big deal for a quick one night stay.
Clean and very quaint. Friendly staff. The location was great, near the wharf and cruise terminal. Had coffee and tea available near the front desk. Was excellent for the price we paid! The rooms were very small. Had to put the chair on top of the wardrobe so we could both put our suitcases on the floor.
This place is bursting at the seams with character. I really enjoyed the vibe, though I'm not quite sure how to characterize it. I was in a room directly above the restaurant, and it was loud. Pack earplugs. The mattress wasn't super-comfortable, but it was fine.
The price and what you get for it. The rooms were too cramped
The decor and atmosphere was fantastic, i'd definately stop again and encourage others to try a few nights there for its charm and value Not really a dislike but the rooms were small, i really wanted to checkout the pent house.. maybe next time!
the location is amazing, the place is tidy and perfectly clean, we basically loved it! nothing really
We could barely fit in our room because it was so small. We were the first room across from the bathroom and could hear every time someone went pee. Like literally hear them pee. The lightbulb flickered and a curtain blind fell off. The bed was uncomfortable and room was so tiny.
The vintage and historic feel of the hotel. there's an almost communal hostel-like atmosphere to the hotel due to the nature of amenities such as shared bathrooms and washroom. Interior is incredibly beautiful. Parking was a pain but that's an issue you'll encounter with many places in SF. gotta be careful with noise levels since you can hear things and sound can easily penetrate through walls and windows.
Easy location, checkin, shared bath done quite nice, quiet and clean as a whistle
The hotel offers good value and a good location as well as character. Guests get a discount on the nice restaurant attached to the hotel. Hotel staff were friendly and welcoming. Rooms fairly small but comfortable
The staff was the best I have ever dealt with at any hotel ever!!! The room was showing its age and felt dirty and needed a thourough cleaning. Great location except the club nextdoor had a band playing until 2am. Close to the city attractions and Fisherman's Wharf. The bar next door was too loud for relaxing at night.
Great staff. Accommodations were cozy, unpretentious, and authentic.
The location of the hotel and the friendliness and helpfulness of the staff. The cleanliness was very good. Carrying my luggage up the stairs
We love the atmosphere and location of the hotel boheme. The room was very romantic and stylish.
Small size, very European in nature. It reminded us of a place we stayed in Florence. Our room overlooked Columbus street, and we sat at a small table in the bay window taking it all in while observing the sights and sounds of N. Beach and sipping our complimentary sherry.
The staff were great, it felt very homely and comfortable. We felt very welcome and enjoyed it immensely. Nothing
I loved the decorations in the room. It was adorable. Everything was great.
Staff was very accommodating. Parking was a challenge.
Location in North Beach section of town which was close to transportation and great restaurants; 'Happy Hour' with wine, cheese and crackers; friendly and helpful staff; price was right Room and bathroom was a little small
We enjoyed our stay at SW Hotel.The staff was most helpful, especially, Jennifer, at the front desk. The Hotel is very handy to all the shops and eateries(internationally) and within walking distance to churches & public transport.During our stay, we walked everywhere....and it was safe and pleasant. n/a
very clean and central, good hotel for SFO, would recommend it
The location is by far the best part of this hotel. Will be staying there again every time I travel to San Fran to have a good time. Not a very large room or special hotel for anything other than location.
Beds are not made for long people
Right between Chinatown and North Beach. Clean, nicely decorated, friendly staff
Very clean and modern. Staff friendly and helpful. The location is excellent and within walking distance to many of San Francisco tourist sights. The value was great - especially for a city hotel. The rooms are a little on the small side, but doe the value I would stay here
Staff was very friendly.Room was tiny, but given the city it was to be expected. Area of town looks seedy, but never had a problem.
The location. Walking distance to quite a bit. I did not like that they did not help move bags and that the internet was an additional charge. Printing was an additional fee on tp of the internet fee if someone needed.Also the room faced a brick wall and the rooms were not soundproof.
The TV could not be heard well over the street noise- volume was locked at low level.
The room and bathroom were very clean. The price was comparatively attractive. The windows faced a cement wall; felt like I was underground. ** For bare bones travel to downtown SF, the place was okay. The room was drab. The staff turned off the AC daily so the room was hot each day. Walls were thin; could hear neighboring discussions. The bed was unconventionally firm. Lighting was awkward; one ceiling fixture as primary.
Hotel is in Chinatown, only blocks away from North Beach and a nice (downhill!) walk to Fisherman's Wharf, but the cable car line was close by and provided our return to the hotel. Hotel staff was very friendly and accommodating. Breakfast was continental style (toast, boiled eggs, cereal, coffee). Hotel and room were VERY clean and room was not as small as I thought it would be.
It was in exactly the location i was looking for
The rooms were small, but clean and comfortable. Overall, it's a great place to stay, especially for a solo traveller looking for a bargain. You also can't beat the location - City Lights bookstore is just a few blocks away and less than a mile walk to Fisherman's Wharf. If you're hungry you can hop on over to the famous Stinky Rose for some garlicy grub. The bubble tea shop nearby is also amazing. The staff was friendly and helpful. The bathrooms are shared so sometimes you have to hunt around on your floor for one that isn't occupied and, depending on the level of courtesy of the other people staying there, the bathrooms can get a tad messy.
Room was very tiny. Too expensive for sharing bathroom room. No heat control in room. Rooms are very old. Doesn't look like pictures at all.
The place is advertised as a hotel but it is actally a hostel with communal bathrooms and showers.
Cheaper than others Essentially everything else
Microwave and mini fridge in room. Tiny rooms, shared bathrooms, rude staff, NO parking, mosquitos everywhere and ready to bite the hell out of you.. Beware!
The unit had a cot for a bed. The unit did not have a bathroom, shared bathroom on the floor and shared shower on the floor. Spent $20 more that day on a major chain hotel, this place should have been cheaper!
Nothing at all. Over charge on my card, plus they continued to charge my card after I left. I was told i would get a refund because I checked out one day early. That didn't happen. And my car got broken into in there parking garage. Never again will I stay there.
I had a great experience staying here. Sure, it's not a Ritz Carlton or anything, but if you're looking for a simple, cheap place to stay while enjoying the city, this is it. Room was clean and I had a microwave and fridge for my food (huge plus if you're trying to save money). Wifi was surprisingly fast (not what I expected). Lastly, location is excellent. You're not far from Bart; several bus routes are within a 5 min walk; and there are plenty of attractions nearby.
The room is small but love the view and the staff is friendly. Share bathroom with other visitors and there no hotel packing.
I was able to book the room for the day I needed it, which was unlikely given that I was looking to stay in SanFran at the last minute. I wouldn't stay here again if I got a free voucher. When booking, because I booked through a third party (booking.com), the hotel staff seemed to have problems confirming the reservation. Actually checking in took close to thirty minutes, which is excessive. The room ran around $170.00 for a single night stay when no events were going on in the city (on a Wednesday night, nonetheless) - which is a bit ridiculous, even for last minute reservations. The hotel had a 3 star rating on Google. I experienced 1 star service - from checking in, where several of my questions were outright ignored, to checking out - which required no identity verification at all. My group of friends and I arrived at the hotel around 3 AM (after having checked in around 9 PM and exploring the city a bit). First, the doors were locked and we had to knock on the glass to get the attention of the security guard. He would not open the door unless we showed him BOTH our state ID cards AND our room key. He explained to us that when we checked in, they only took my girlfriend and my ID, so only we were allowed to enter the hotel. This posed a problem as our friends were planning on staying in our room for several more hours. I asked if I could speak to the manager, after they refused our friends entry. The manager, in no uncertain tone of voice, told me that it was hotel policy and that the security guard had explained everything relevant already. In this particular event, my friends had had several drinks and were incapable of driving, so I was hoping they could sober up for a few hours in my room. I explained this and that they had nowhere else to go for the night to sober up, and the manager said she didn't care. I asked if I could pay a fee to allow visitors and was denied. I asked if I could book another room for them, because other than sleeping in their car (in downtown San Francisco as inebriated out of towners) they had nowhere to go. The manager said roughly the following: "There are no visitors past 10 PM period. This hotel is closed for the night, so I will not book anymore rooms for you. We open at 6 AM, and if you return then, I might attempt to book another room for you at full cost if we have any available, which I find unlikely." Ultimately, my friends and I wondered around the city for 3 or so hours until the hotel "opened" at 6 AM, at which point we all walked up to my room to rest. I was also told there was a complimentary breakfast, which was not laid out from that point until I checked out at 11:30 AM. When we got to the room, there was no air conditioning and the rooms were at a balmy / humid 90 degrees and up. We had to rely on an open window that the four of us huddled around for fresh air. The room had a single lamp, a 12 inch or so TV, two beds, and a sink. The toilet and shower (if that's what they can be called) existed on a shared basis - one each per floor.
Good location. Small. Bathrooms are community. Have to pay everything cash.
Awesome location. Room was clean, staff was very friendly. Free parking is a major benefit. We had no issues with excessive noise. Balcony was shared with the room next door, but that was never an issue. Slept great. I will stay here again, no question about it. Wifi connection wasn't the best, but it was free so not a major drawback.
VIEW FROM ROOM 503 WAS GREAT PRICE KINDA HIGH ROOM WAS OLD N RUN DOWN
Good location to most of San Francisco's attactions. Continental Breakfast was very disappointing-packaged roll w/in-room coffee maker. What a joke!
Location is great - free parking is wonderful, hotel is nice & comfortable
We liked the free parking on the premises and the central location as well as the price compared to what other hotels charge. The rooms up front next to the road are very noisy especially if you are a light sleeper. Some of the clientele and their behavior detracted from the positive aspects. Walls are very thin and you hear everything.
Location definetly. It's in Chinatown!!!! Chinese owners, it's in Chinatown....its China man!!!!! By the way...no breakfast although both booking.com and the hotel claims to have breakfast....
We had a lovely view of the bridge (Bay?) late at night and in the early morning we could see twinkly lights underneath it. Pretty. Also close to a good restaurant and the Club Fugazi.
location location location, ample room for parking the car safely and friendly staff