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The staff was friendly. Concierge restaurant recommendations on the money. The location was excellent. Rained the entire weekend-but no matter the hotels had huge umbrellas for their quests. Lighting could have been better when you entered the room (outside bathroom.) Prefer bathroom sink outside of bath/shower area. Allows two people to get ready at same time.
Sight seeing and shoping No
Big positives: cleanliness and size of room, very cheery staff, newer hotel. Somewhat kitschy decor that was also endearing . Cool rough hewn wood beams in room. As a former San Franciscan touristy Fisherman's Wharf wouldn't be my first choice but appreciated quietness of area. Far cleaner, quiet than Union Square or SOMA. Better value than Union Square, much nicer than motels on Lombard. Heard some guests making noise in hall in middle of night.
evberyone was great and very helpful the location was perfect our view was a wall
Nice room. Nice spot. Valet was very expensive, They did not warn about the price up front. They were insistent we took a mini bar key even tho we didn't want one. no nightlife around the location.
The room has a very hip vibe that is a hit with my kids ages 12-17. They love it! The hotel is just a block away from the cable car when we came back from a night at the downtown area. No hassle when we went around SF downtown and back. It is also within the activities from the pier. It is far enough from the main noise but near enough for a few minutes walk. Very accessible to all the great restaurants and activities around the area. None
The room was very comfortable, in particular the bed and pillows were comfy.
Location..decor...staff...service...all were great!!!
Excellent as usual. Staff very helpful with an early check-in.
Location and comfort
Location location location The hallways have an unpleasant odor; however, the room did not - thank goodness.
The staff was very friendly. From the maids to the doorman to the concierge everyone was concerned with trying to help us have the best time possible while we stayed there. Loved using the free loaner bikes to get around the wharf.
Location was excellent, and the room was clean and well maintained. We stayed in the "Wharf Building" which seemed older and less maintained. There was no front desk staff in the building and it was difficult to get back over to the other building if we needed anything. Also, the elevator was under repair the full duration of our stay, which made the one working elevator very slow.
Lots of food choices around the area including Starbucks. Looks clean. Nobody asked when we came in if we need help in our luggage. The bed creeks, make some noises when you move while sleeping. Parking is not included. You need to pay 50 bucks per night.
The hotel is very 2 blocks away from any event or attraction I found 2 spiders in my bed . I just killed them .
Der Pool. Die Lage. Frühstück Buffet.
It's just a block away from the main street. In close proximity to bars and restaurants . The staff at the front desk was very helpful. We didn't go to the bar at the hotel but it looked inviting and we would have if we had more time. The hotel is a little older but nicely maintained.
Staff extremely friendly and considerate, great location. Parking way too expensive, and maid would knock on our door way too early. Should wait until 10 not 8. Breakfast too expensive for not the best food.
nice clean hotel - close to fishermans wharf paying $40.00 to park
It was really close to all the attractions to Fisherman's Wharf The room we were in had a lot of guest traffic within the building such as people walking up and down the stairs and doors slamming. (room 241)
The hotel is conveniently located within walki g distance to main attractions in a beautiful city!
Proximity to the wharf 1. Found a man's underwear in the drawer. 2. I was never informed I would be charged an additional$100 on the day of our check-in. I saw the charge on my online visa statement and told only after my inquiry. Since there were no damages to the room, I should expect a refund in a few days. My experience has been that possilbe extra charges are done after check-out and NOT on the day of check-in. 3. A few ants coming out of the heater. 4. A $51 charge for underground parking because of the high rate of car break-ins so I parked there, only to find they also have overnight parking in the gated registration lot but told the price is the same???? Likely or another way to charge more???? No transparency.
The staff was super friendly. The hotel was very clean. The room was a little small but perfect for us. 2 adults, 2kids. We just needed a place to sleep as we were out and about all evening and left early in the morning. I highly reccomend this hotel. About a 15 minute walk to the warf. Nothing. :-)
clean sheets and comfortable bed very noisy location at Lombard and Franklin, musty smelling rooms, look for better options for about the same price in that area
Location Way too noisy, dated hotel, rooms too small, not enough parking, elevator wouldn't work.
Good location to visit SF Downtown Noisy, beds very bad, breakfast to be forgoten!
- Rest room is big, parking is ok Security
Cose to where we needed to be Room smelled of urin
Simple clean room.
Hotel staff was nice, friendly and helpful. Unfortunately the rooms are noisy because they face the street. Decent hotel but needs updating. Good central location and within 10 minute walk to fisherman's wharf. I consider this a budget hotel. Avoid room 318: Very noisy and small.
The place is in a convenient spot, near to almost everything in SF downtown area. The staff was nice and helpful The bed and carpet were damp and had weird smell. Theres a guy sleeping on the stairs, which iscreepy. The price was a little expensive but we had no other choice due to last minute decision
location parking overcrowed. handicapped spaces taken by non-handicapped. Elevator didn't work. Noisy guests on floor above. Double deluxe room wasn't either.
Clean rooms. Great for just passing through Price. Could have been $50-$80 cheaper.
Helpful staff Free parking microwave & fridge location a little updated a little bit noisy, but it's San Francisco so understandable
centrally located, helpful staff, quiet, updated rooms, free parking
Good hotel Traffic noise. Can't help that though. Busy street.
Relatively quiet and efficient. Since my stay was for an overnight business meeting I was looking for something quiet, clean, and easy. The Lombard Inn fit the bill! Nothing jumped off the page other than they need to spruce up the blankets a bit.
None Poor customer service and lied. I requested a refund, was told by the hotel staff it would be processed, then was charged the full amount. When I called and inquired about the refund, I was later told that "there was nothing he could do" to process the refund his coworker had promised me.
Good value and good, safe location, close to bus lines.
Parking was convenient & location was also convenient to restaurants and sites.
It was very important to me the parking car, and the location where the hotel is. It is near of almost all places I want to visit. I don't like the carpet.
Comfort of the rooms- clean and comfortable bed, nice bathroom, nice view from the hotel's terrace, and nice people. Cafe and continental breakfast.
I thought the location and closeness to fishermans wharf and easyness to the other transport was great i thought that the price was a bit excessive for what we got but the location made up for some of that. We had a lot of trouble with the Wi-Fi.
The clean room, and the staff. We have stayed ther many,many times!
location They did not have my reservation. If it would have been full, there would be problems for someone
The handy location and friendly and helpful employees
Nice Location for walking to attractions, handy with the parking (although a little tight but we liked the challenge!). Breakfast was terrible - cakes and muffins do not a breakfast make! Hotel needs an update and seemed a little on the expensive side for what it was.
It was good value for the money and the location and facilities were excellent.
The hotel staff was very helpful! Everyday Edward had suggestions for us. The room was very clean and was in a great location. Only a block from the dock, food, shopping, and tour buses. Street was a little noisy. But obviously, not the hotels fault.
Within walking distance to everything you want to see! Perfect for families! Love the breakfast room. Very clean!
I loved the comfortable bed, the cleanliness, and the friendliness of the staff. We had stayed at another location the night before which was so terrible, that I was online looking for a hotel and fortunately found the Marriott. They were able to accommodate us and turned our potentially awful weekend into a great success. I wish we would have found Marriott earlier. Could hear some people late at night but they settled down quickly enough.
The staff was great. Helped with tickets to attractions and local restaurant suggestions. Comfortable beds were a plus. No free breakfast, but reasonably priced breakfast was available
The price point and location were great. The staff was always kind and greated us. It was nice and clean. So was the general location of the hotel. Some other "high end" hotels in the financial district for instance suffer from ridiculous pricing ,and you get to watch homeless at close range. The beds were terrible ,imagine the Grand Canyon combined with the Marianas trench. Rooms very spartan and bland.
it`s proximity to the fishermans wharf area and easy access to Van Ness/101 freeway. rooms facing Lombard st. are prone to street noise during peak traffic hours.
Great location with parking. Friendly staff. Clean.
front desk was very helpful when we couldn't figure out where to park in the garage extra charge for parking. At the rate of the room parking should have been included
The service No complaints
It was what we expected, car park is extra which was not clear from the booking info?
The staff was frinedly and helpful There were no in room movies and now swimming pool. The continental breakfast could have been expanded with fruit.
Great staff, very friendly and helpful. You can walk from the hotel to important touristic places.
The location. It was near everything we wanted to do Didn't have the amenities we asked for (I.e. fridge/microwave)
The staff were really helpful. They let us checkin early and didn't charge us. They were good value for money. However the room was basic and did the job. You would have to eat out as the are no kitchen facilities.
value if you just want to put your head down at night, room could be updated , looks kinda old fashioned, but it was suitable for what i needed it for. room could be updated , looks kinda old fashioned, but it was suitable for what i needed it for. walls a little thin, could hear showers from the next room right by the headboards, lots of noise coming from the room above us,
Location is very good, close to Fisherman's Wharf and easy access to Cable Car and Streetcar. Neighboring street, Polk Street, has a wide variety of nice restaurants. Good value for the money in central San Francisco. Sound insulation relatively light.
The Travel Lodge was a clean and convenient facility. The staff was wonderful!! None
Good location. For travelers with the car- free parking. Free wi fi access
Clean, cheap and parking is included No a/c and noisy (both traffic and residents)
decor of the rooms Parking area too small
Plenty of parking, comfortable bed, good shower Refrigerator did not work
excellent location, parking available, clean room
A good budget motel for a short stay in SF... Small stinky room...
The ability to park in a very busy city and the friendliness of the relief managers. The lack of facilities to make anything other than poor quality filter coffee in the room.
The kindness of the people at frontdesk. Checking-in too late (2 pm). I had to wait for two hours for rooms to get clean. Rather poor wireless connection.
Good location and price. Complimentaly breakfast was less than expected.
Felt like home when first checked in Felt not important at checking out
Comfortable stay. Lovely staff. Enjoyable full, free breakfast. No black out curtains in the room.
The room was clean, good view (we could see the Golden Gate Bridge from our 6th floor room). The staff was very friendly. Parking garage spaces were tight but adequate and a good value at $26 per overnight parking. If you are a light sleeper, this place probably won't work for you. It was very noisy, outside and inside. We could hear traffic, sirens, and even people talking outside on the street at all hours. Two homeless people on the sidewalk had a loud argument at 5 a.m. regarding a space they wanted to claim for the day to solicit donations and we could hear them quite well. In the room next to us we could overhear their conversations even though they weren't talking loudly. The walls must be rather thin!
Location close to most everything
Comfort Inn By the Bay was close enough to the things that we were looking for that we were able to walk from place to place for much of our trip. The staff was very friendly and the hotel felt safe and cozy. Even after we checked out, there was a place for us to safely leave our luggage until we actually left the city.
I liked the decor in the rooms. The size of the apartments was fantastic. The location and views of the bay was fabulous. The hotel staff were also fantastic & went out of their way to make our stay as pleasant as possible.
Our stay at the Fairmont Heritage was extremely relaxing. The kitchen, laundry in the unit, and the overall decor were perfect for our needs. The hotel staff were friendly and always willing to help make our experience pleasant.
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The hotel is stunning and exceeded all of our expectations. Lovely attentive staff, brand new, state of the art technology, beautiful furnishings. Highly recommended.
Everything! Great hotel,very relaxing and in a perfect position to access all aspects of San Francisco.
we stay at the hotel and we feel so comfort about the services and the staff that helps us a lot that when i delay one day and he still serve me and help me ,i feel so glad for that. none
The staff was very helpful . Local public transportation near by to access all areas of SF was excelent Not having a breakfast room , had to take breakfast back to bedroom to eat
Proximity to bus stops which went to centre of town or Fishermans Wharf.Quiet room. Spacious room. Having to carry breakfast for 2 people up 2 flights of stairs on one very small tray because each room was only allowed one. Breakfast cut-off at 9.30am.No breakfast room or lift.
The room was clean and looked fresh painted, although it smelled strange. The location is good and this is all that we liked. Lombard is a very busy street, so if you need a good night sleep, find a different hotel or ask for room that faces the other side. Pillows are horrible, room smelled funny, towels old and olso smell. Free breakfast; carbs and coffee with dry creamer and sweeteners, also orange juice. Free parking is very limited, and there is no parking around, so be prepared to cruise around if you are driving.
Cheap. Location to the Bay Area. My room was right nest to the ice machine and was so loud, but no reduction in rates. I had to check out early becasue I couldn't sleep due to noise. Plus all the room doors slamming shut is noisey. This is not a Ramada hotel, it's Ramada limited... Doesn't have the same quality. Staff were rude and unhelpful.
Went during winter. Nice heater. Quite Reasonable WiFi There are very limited space like 10 spots. If you arrive late, there isn't any space available. I saw a broken window in front of the hotel so had fear of parking outside of the hotel.
This was the worst Hotel we ever stayed in. We were extremely disgusted with the whole hotel. One of our towels had holes in it. We are not sure that the sheets had been changed and the pillows were extremely old and awful. We have booked many hotels with you but we have never experienced such a terrible hotel before and will never stay in a Ramada again Everything
Parking was included No Elevator. We had to go up 3 levels with suitcases.
comfortable and close to shopping, between the Presidio and Fisherman's Wharf. Good access to transit down side is no elevator for access to rooms
The room was fair,but the rest of the hotel was run down (dirty). The parking was underneath the building but not enough space for parking.first come first serve. I did not like ramada at all compared to the days inn at el camino real near air port. I would recommend other ramada's I have stayed in but not this one located on lombard street.
Good location, friendly staff & clean Breakfast could have offered more options, the rooms are set up like a motel but they are all facing each other down a hallway so in the mornings when people leave, you wake up to slamming doors.
The hotel room was very clean and tidy The location is horrible!
Clean, convenient, helpful staff 4:00pm check-in, noisy
I am very upset with this hotel. We booked this hotel for our mini honeymoon in San Francisco. We booked and were guaranteed a king bed. Upon arrival we were told that we had Queens. I showed them my reservation that clearly stated that we booked a king. The front desk clerks were very rude. They didn't seem to care that our reservation said king. They said they gave our room away. Thanks for ruining our honeymoon. After a while they offered us free parking which was nice... but it was after I threatened to leave. The hotel is gross and not like the photos. Our bathroom was filthy and the toilet paper was on the floor. The bed was actually decent- but NOT A KING. I will definitely be spreading the word that you should not waste your money on this hotel. Perhaps if they would have showed some sympathy to our situation I'd feel different.
Big room, lots of space Because of the architecture of the building, in order to get to my 5th floor room, I had to go to the 4th floor, walk around the building, and take a different elevator to the 5th floor.
Some place is clean. Some place is poor.
Hotel was walking distance from a lot of locations we wanted to visit. Hotel was clean and bathroom was better than pictures shown. We had a problem with our booking. Hotel staff/manager did not seem like they wanted to fix issue that they created. We requested a specific room(golden gate view) weeks in advance and they denied our request stating they were out of rooms. After I called multiple times to confirm reservation. Later that night I go to the lobby and Over heard a convo between staff and another guest, saying they were going to upgrade him to another room (golden gate view). really?!?! That's not good customer service at all!
Friendly staff, clean room. There wasn't shampoo in the shower, just body wash and conditioner which was odd.
Very clean & staff very friendly. Helped with navigating the city. Bus stop out the door was very convenient. Large basic room with desk. Nice looking pool & deck but rained so didn't get to use pool. Breakfast included with cereal, waffles, yogurt & pastries. Large room so would have liked a small couch or reading chair for more comfortable seating. Not the fastest elevator but only 5 floors so no big deal.
Good location Staff was rude. They made my wife cry.
Location close to Muni and decent value for the money. Internet connection and speed could have been better and faster. Too many disconnection and slow at times. It will be nice to have dedicated area for free breakfast, instead of to go and have it in your own room.
Front office staff very friendly. Rooms were dated and it was under construction. Had to be moved to a second room because of a leak and the room not being cleaned yet.
Location Friendly staff Only one elevator Limited parking space
Location Everything else. Possibly the worst motel i have ever stayed at.
Quick cab to union square, had cute diners and deli's right across the street. Great hotel if you're looking for something affordable but clean and near the heart of the city. We were only there one night and barely in the room so we weren't looking for luxury. Breakfast was just a few items, but didn't affect us at all.
..... 1. Thin walls, could hear neighboring rooms conversations clearly. 2. cockroach in bathroom. 3. when my travelling partner tried to return to the room after visiting with friends the key card did not work. I was not there but the friend walked him to the hotel. This was 9 hours after checking in. The attendant was rude and refused to rekey the card without an argument then a scolding after. Ridiculous.
Great place! Location, value and friendly! Will be back!
The hotel accommodated free guest parking for every guest. Compared to other hotels the price was lower,. San Francisco is expensive though. Many guests smoking in front of their rooms. One person even had laundry hanging by their door.