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The bed was excellent great sleep. Rooms very small and bathroom smaller than Crusie ship bathrooms. Toilet broke and had to wait several hours for repair person to show up. The lobby looked great but then we walked into our room
+ THE STAFF: Every single staff member we encountered went above and beyond their duties to be very friendly and extremely helpful! + THE BEDS!!!: Oh my gosh those beds and those pillows were heavenly! + THE HISTORY: I initially chose to stay here because of the hotel's great history, but I was thrilled to see that on the Mezzanine level they actually have a "Hall of History" with wonderful artifacts from the Whitcomb's heyday along with a couple of glass cabinets throughout the lobby area with even more old artifacts. There is also an art gallery dedicated to a couple of the local theaters/acts with pictures etc, that date from the early Jazz age to around WW2. The Hotel Whitcomb served as the City Hall after the 1906 earthquake while the original one was being rebuilt, and I read that there are still jail cells that in the basement that you can see if you ask, but unfortunately I didn't have time to do that this time but I'll be sure to ask next time because I will definitely be coming back - THE AREA: The traffic is atrocious! It is so easy to get lost because of all the one way streets and no left turns etc.
I liked how quiet the hotel was , and how cozy the room was. Hotel is outdated , bathrooms are small , AC is old , carpet was dirty , electrical outlets were tough to find and in hard to reach areas (crawled under a desk) water pressure was weak for the shower , there was gum on the wall,
The location was fantastic as was the historical feel.
great location just steps to BART entrance My room was not clean, it had a previous occupant's dirty laundry and drug paraphernalia under the bed. Uncomfortable mattress. Desk staff were pretty rude to each other and to hotel guests. When I handed in a comment card at the end of my stay, the receptionist put it in a pile of paper on top of the copier and said "I hope they read it." All of this would have been fine for a cheap hotel in the city, but this was not a cheap hotel.
The location The smell of the room The quality of the beds The "customer service" The amount payed Overall, terrible experience. I won't be back and will not recommend this hotel.
Staff, cleanliness, location The heater was insufficient.
mold in the bathroom , the carpets stinks , and an over all sense of uncleanliness , very rode staff
I liked that it was simple and clean. No sound proofing. So if you're next to neighbors who are just a bit louder than normal, you would hear them. The place looks out dated. There is no room service. Reception wasn't very approachable. Not very friendly.
The lobby was beautiful, the staff was very helpful & accommodating. Easy check in, ready available bell staff & quick valet service. Checking in & out was a freeze. Our room was quaint & adorable. Comfortable beds & clean. Walking distance to union square, shopping & restaurant & entertainment! We will be using this hotel as our future staple!
The food is very good at the restaurant Parking was $40.
The only I like was the location I wasn't pleased with the costumer service experience. The shower curtain was on the floor, and the room wasn't ready. They didn't have towels. The elevators are beyond slow and their inspection expired since 2012. The fire alarm went off 2 times. and they were not prepare to evacuate. the stairs are narrow and the communication wasnt great. Uncomfortable beds, and noisy
The hotel's in a pretty good location with good access to public transportation. I was able to get around using buses, BART and the trolley out front no problem. It might not be the nicest part of town but it wasn't bad. I didn't feel unsafe at any point in the immediate vicinity. There were homeless around but I saw that in lots of parts of the city. When I got to my room, I was glad to see that it was spotless and bright. It was a very basic room but had everything I needed, with a couple nice little touches. The bathroom I had was large and clean with a jacuzzi tub (that I felt too bad to use... signs about a CA water shortage all around town). Bed was comfortable. The service at the front desk really made it stand out though. Ellen was incredibly pleasant and helpful and it made all the difference in my trip, honestly. She had spot-on recommendations and took the time to get a feel for what you might like. It was a little bit like having a friend in the city to help you get acclimated. I'm sure she wouldn't bother you if you're just looking for a place to stay, though. For what I paid, I'd definitely consider staying again on my next trip to the city. They give you a key to the front door that's $200 if you lose it and have to get it replaced! That was definitely an extra stress I didn't want to worry about on my trip. They need a light near the bathroom mirror. It was hard to see my face for shaving so I was pretty worried I had missed a spot. The road noise was a little annoying, but tolerable. I came in November, so maybe they just hadn't turned on the heat yet, but my room was pretty darn cold in the morning. It was fine for the rest of the day and at night though.
The staff was great. Recommended a nice dinner and breakfast spot for us. Very welcoming and the atmosphere was very relaxing. Showers had low water pressure. But other than that, everything was great.
We liked the bed and the bathroom. It was kind of small but understandable in San Francisco. The neighborhood was very nice and there were plenty of places nearby that were reasonable to eat at. The staff were very friendly and helpful. We had paid extra for a street-view room but did not get it. Instead we got free parking so, we didn't ask for a change.
Everything was perfect. Very clean, super friendly and helpful staff, also great location! No complaints.
Cleanliness of room and friendliness of staff Size of the room- too small
Really friendly, helpful front desk staff. My room was very clean and comfortable. The window was only single glazed and overlooked Market Street, so it was a little noisy. Hanging space was also very limited.
Really pleased to stay at this boutique hotel right in the heart of the city. The location was great for getting to SOMA and the Castro. The room was cute. The staff was particularly great. Both Darren and Ellen were so friendly and helpful. This was a much better option than the Travelodge where I originally planned to stay. I stayed another day the following weekend because the place was so charming. There was a bit of road noise from being right on Market, but hey, you're right on Market. It was a bit hot which is rarity in San Francisco. Air condition could have been nice but I understand why the room didn't have it since hot days are so rare. These are really minor things you might experience with any hotel in the area
This hotel was a great value for San Francisco. All the other hotels in the same price range had frightening reviews. My boyfriend and I were comfortable throughout our stay. Most reviewers mention that the rooms are small, but that wasn't so bothersome, as we literally were in the hotel just to sleep and shower. We would have liked if there were a small mini fridge (for leftovers and drinks) and a dresser, though.
The central location which had a lot of boutique shops surrounding it The staff didn't answer the phone when we were drivingaround to find the hotel, the rooms were bare bones with no amenities whatsoever, the parking is a slightly discounted lot about a block away ($15 a day)
Very friendly staff, everything was clean and smelled nice. The room was not too small, and the bed was perfectly comfortable. Our bathroom sink did not have hot water.
Rooms very small, expensive parking. Being pregnant it freaked me out seeing their big sign as you check in about their building having some prop and may cause birth defects, has an odd smell to it. Maybe old. But I would prefer my super 8 that I stayed I night before
The hotel offer a good price, clean rooms, close to Polk St. and many cafes and restaurants. The location can be a little upsetting at night.
central location / good quality for price / parking lot right next door
Waking distance to a decent coffee shop and a bar Smelled like cigarettes in the lobby and chemicals in the room. Run down rooms. Didn't look clean.
The bathroom and beds were clean. We did not like the neighborhood and the smell inside the hotel. We felt very uncomfortable while walking on the street in the evening. The staff wasnt friendly.
Cute and comfortable! Loved the decor, thw rooms were cute, the bathtub was wonderful (i took a long bath) and the bed was clean and comfy. Easy walking distance to some yummy restaurants. My only complaint would be that when i went to check in, the staff at the front desk didn't show up for a good ten minutes. when they finally did show up they were rude- wouldn't make eye contact, didn't say hello...I'm not sure what his deal was but it was a weird interaction. but other than that one issue the hotel was a lovely stay.
Very noisy. People yelling outside the hotel and ambulance contsnatly driving by until 4am. Its an excellent hotel, unless of course, the guest wishes to sleep. I ended up checking out after night 1 of my three day trip to SF.
Location Light bulbs that was burnt out
Good location for my purposes; and the price was right. Comfortable bed and clean bathroom. The desk clerk was friendly and helpful (a big difference from last year, when the former male clerk went out of his way to be obnoxious). The porno house across the street is gone. Very bad unidentifiable smell in the room. I was too tired to ask for a change, so have only myself to blame.
The room was large with a refrigerator and huge closet. it was very close to the event we were attending. the pricing was not over exaderated and the room felt very comfortable the elevator was broke
No bed bugs at least The staff at the Monarch were not helpful in the least. They watched as I struggled to load the luggage cart, watched as I struggled to get it into the elevator, failed to tell us where parking or the valet were, almost got my car towed, the valet damaged my car, the room was laid out so that I had to walk across one bed to get into the room, the toilet gurgled all night, and to top it off: the hotel is in a bad part of town across from the community center.
We were sight seeing and Bill gave us excellent advise on how to see the city. We had a late flight out of town and we were able to travel around town until early evening and they kept our luggage and arranged for our transportation to the airport.
Wonderful staff in very good location (especially for the price!)
The hotel is centrally located near everything. The staff is nice and the facility is kept clean. No AC; and, we had to sleep with the windows open. While sleeping with the windows open is not bad, we had to put up with the noisy city life.
Free parking that was not advertised They couldn't find out reservation at first. To enter their parking garage you need to run inside the hotel and tell them to press the button!
I liked the location for travel purposes, however the tv in our room did not work. Took a little complaining before we were relocated.
Terrible customer service. Rude.
Good location, good price. Bare bones. You get a room and a bathroom and that's about it. I usually see a room as a place to sleep, so it didn't bother me too much, but I could see how other people might be unhappy. No AC, no coffee machine, small room, old building, old plumbing.
The floors creeked everywhere you walked.
the rooms didn't smell good. There was a lot of noise in the alley and in the next rooms.
My experience with the Embassy Hotel was terrible and a complete disappointment. The iconic part about the experience is that it had nothing to do with the actual stay because when myself and my friends arrived , we were informed that they overbooked and they were moving us to the Oasis Inn. When we got to the property, our room was run down compared to what we paid for a room at the Embassy Hotel and our bathroom toilet was clogged. In fact, the front desk attendant informed us that we should just unclog it ourselves. On top that, we were expected to pay the same rate as if we were staying at the Embassy Hotel. The rest of the evening of our first day of vacation was spent looking for another hotel. Overall, customer service at The Embassy Hotel was absent in that they didn't care where they placed us, unapologetic for overbooking, and didn't provide any compensation for their blunder. Bad customer service, mistreatment of the guests, and a lack of human compassion - that's the Hotel Embassy experience.
Nothing I burnt my leg taking a shower. I was cold. There was no central heating so I took a hot shower. The hotel said hey would refund me one night stay and have not done so. I spoke to bill and Mary and nothing. I'm very upset
Staff was friendly and accomidating. My car was safe, and I could see it from my window. It did the job, I stayed by myself for 1 night anyways. It had a faint smell of... plastic?? I don't know what it was, but I smelled it. If you're coming with a family, I don't recommend going down Balboa. I got offered to buy weed by 3 different guys. PARKING ISN'T FREE ANYMORE! I paid 30$, but it was worth it. They close the gate, so I felt very safe leaving my car there.
The staff was very friendly. The rooms were nice and clean. The continental breakfast was very good. And in a good location if you want to see the city.
no air conditioning
The Opal is an older building with beautiful architecture and charm. To get into the lobby you have to be a guest, using your room key to unlock the front doors. I was so much more relaxed within the hotel with this added security. It is in an excellent location to good food and sight seeing and if driving, is easy to get to from 101 and they also have a private, gated parking garage! We will definitely stay at the Opal San Francisco in the future! Would recommend curved shower rods to give a little extra room. Because of being an older building the electrical outlets are minimal and had to do some rotation of electrical devices.
Front desk person was very helpfull. Carpet with stains and smelly.
Bird poop on my car even though it's covered parking. Noise from garbage container cleaning at 10 pm and 7 am right below my room. Getting from parking to lobby is just sketchy.
The hotel has a funny smell. I didn't like it.
Very affordable price (except parking ). The hotel is within walking distance of all kinds of great places: restaurants, bars, Union Square, Japan Town, etc. The bed are big and comfy! The ice machine was kind of hidden on the third floor. Kind of weird. Also, no fridge or microwave in the room.
The only thing I did not like is that the hotel os smoke free. The need to offer a place for guests to smoke outside
Nothing Everything. Especially the manager.
The bed was exceedingly cozy, and the room was spacious. I don't know if all rooms are that spacious, or just the handicapped-accessible ones. The free breakfast was decent. There was a strange smell I couldn't really identify, which first reminded me of a grandparent's home. When I returned to my family, I was told I smelled like a bandaid, and that was similar to the room's smell. Not unpleasant, just disconcerting.
Location Bed was not very comfortable, rooms were small, AC was bad and could not be adjusted after a point, bathroom light kept flickering, expensive parking, included breakfast was of a poor quality, no bathtub in the bathroom.
This place was rated 3 stars. We went into it knowing that. It met our expectations. Great location, clean, good price. Staff were excellent. The bed was surprisingly comfortable. Nothing. Was exactly what we expected.
Increased price at booking by 15%. Quoted price $135/night became $220 after increase, taxes, and enormous $42 parking fee. Tried to cancel, they wouldn't allow that.
Parking garage is $45 Small restroom and no fridge
Staff was very friendly and helpful.
Staff was excellent. Area of the hotel. Not an area I would walk around.
Rooms looked fairly newly renovated. Homeless receive free services next door so they're everywhere and they're aggressive. NOT a place I'd bring a family to stay if enjoying SF.
Room had at least two flies at all times. Sheets may may not have been changed. Restaurant food was like pay x4 the price of Denny's but the same quality
The staff and restaurant were excellent Being a guest and having to pay extra for parking. Makes staying in the city to expensive because you don't really want to walk anywhere in that area at night
Rooms are clean, communal areas are clean. But its a basic stay, good for if you need to be in the area and do not require more than a comfortable bed. Location not ideal. Far from downtown. Room was made daily, though we expressed that an attendant should not enter the room (not a big deal).
Typical chain hotel amenities, and comfy bed. Good location. Housekeeping came in the room at 7am to me pushing them out saying come back later. If she had it her way she'd clean around me and make me into the sheets go get her job done. Hidden fees. Add $100 extra to your bill for "taxes and other costs". Parking is $50 a night
ThemIss come into your room even when the privacy sign is in. She didnt eve knock just barged right in! Not comforting if your trying to leave your room at all while on vacation.
given the rate, good and comfortable amenitiea scary to walk around at night
Hotel itself looks nice, close to points of interest. The area surrounding the hotel was extremely rough and unsafe.
Free shuttles a few times a day. Staff was super helpful showing us best values for travel, food. Honestly can't say enough good things about the staff Rough area known as the tenderloin. I didn't mind and there were younger women on the sidewalk at night but area may be off putting for some
The hotel is nicely equipped and laid out. The room was nice, and I'd give the bed about a 5/10 in comfort. The staff was incredibly nice, saying hello to us every time we walked in, and goodbye every time we left. The included breakfast was fantastic, and that was a definite plus. They didn't have HGTV - that's a must when traveling! The location was pretty rough. I read about other travelers complaining that the location was bad, but I figured they were exaggerating. Ellis Street is pretty rough - lots of homeless people urinating and defecating on the sidewalks, but if you just skip Ellis and walk down another street to your destination, you'll be fine. There were a LOT of sirens going by the hotel each night, but I think that might have more to do with SF in general than just the Tenderloin District. Some of the loud noises at night might have been gunshots, but they also might have been dumpsters slamming. Some people say they wouldn't walk around at night, but it's actually not that bad. The homeless shelters open some time in the evening, so the later you're walking around, the less likely you are to actually encounter anyone.
They charged me $300 on a bogus charge saying we had extra people I our room. When I called and asked them about it, they refused to look into it and made me go through my credit card company instead. They didn't even notify me of the charges.I saw them on my credit card statement the following month. DO NOT STAY HERE!!!!
The hotel was very clean, room and bathroom are large, bed comfortable, and the staff was very helpful. The top 8th floor lounge was nice and relaxing. Overall for the area this was the best hotel. Shuttle service to local visitors sites as well.
Friendly Staff, Clean Room, Downtown, reasonable rates. What more can you ask for?
The staff was excellent, friendly and helpful throughout. Great rooftop terrace to go and enjoy the city view. If you could pick up the hotel and move it, that would make it better. While we were never harassed or felt in danger, the neighborhood was a bit sketchy. We heard gunshots in the middle of the night and saw a woman intimating on the sidewalk. We took lyft everywhere and didn't have an issue coming and going, however.
The Staff was so kind, patient and helpful. They are what made my stay special. They are familiar with the area and local activities. We arrived super early and the staff held our bags, until we were able to check in, so we could start our sightseeing. The hotel was clean and we'll maintained. Great security and always felt safe (traveling as a mother and two teenage girls). Loved the shuttle service which was easily scheduled and on time. Room was comfortable and upgraded, which is hard to find in San Fran. WiFi was fast and no loss of connection. Highly rated and approved by teenagers. Housekeeping was great, efficient and cleaned room daily. Bottomline, I will stay again when I head back in September with my husband. I'll say location as a con because it is the "elephant in the room" on reviews. You can't change location so there's only so much to say. The Thing is, it's not that bad. My daughters and I walked to public trans during the day and used hotel shuttle when we returned at night. No problems at all throughout stay. Area is what you expect from any major downtown area. There were homeless in front of the $400 per night hotels too so why pay more. Only "issue" I had was at the restaurant where you have your continental breakfast. They changed the breakfast options in January, which aren't reflected on the menu. No eggs, no potatoes and replacement of items are scarce. You can turn in breakfast voucher (reportedly worth $18.75) plus pay $8.75 and get the breakfast you were promised. That's seems like the voucher isn't worth anything because the breakfast is only worth $8.75. Eitherway, the oatmeal got me going in the morning.
We booked this hotel for the Haloween weekend. Despite being in the Tenderloin this was a really great hotel and we had a great stay. We didn't have any problems with the homeless people we had read about in previous reviews. It looked like there was a security guard in front of the hotel maybe making sure people weren't loitering. It was really easy getting an uber to get to where we were going. It was hot. Like really hot in the room. I know that air conditioners are not very common in san francisco but... maybe they could have left the balcony door open or something. It made getting our haloween costumes on kind of miserable. There were a couple fans to use but they didnt really help that much. Also, our toilet didn't really seem to work correctly.
Clean room, good staff, wifi Bad area of town, had an issue with water pressure in our room, breakfast is strange and not good
Here are the things that stood out to me: Front desk staff - Specifically Latoya. I've stayed in many hotels in my life and I can honestly say that she's my all-time favorite. The whole group liked her. Professional but with a "friend" vibe. Easy to talk to and joke with. In a past life she was probably a bar tender because she has that ability to make you feel special by taking interest in whatever you have going on. Gave us great suggestions/feedback on nearby eateries (too bad we didn't get a chance to try Brenda's Creole Soul Food). She would be a big reason I'd stay at Cova again. The rooftop - So cool! I was there with a group of guys celebrating a bachelor party so we had to get our rooftop wolfpack pre-blackout toast on. #TheHangover The room - One of our rooms was a double queen and it was spacious and comfortable and most importantly clean. That bathroom faucet is a trip! I also found the benches in each room to be a nice touch that you don't get in most hotels. Location - It honestly wasn't anywhere near as bad as many of the reviews make it out to be. My group and I walked around a lot and never did we feel unsafe. I walked by myself once and it was like any big city; you're going to get a wide array of people, from bums to business people to locals to tourists. In fact, Cova and the international hostel next door gave the street a very international vibe. BTW, don't let the movie "Hostel" corrupt your view of hostels the way it did to me for a long time. This one looked like a hotel and there seemed to be many European and Asian tourists staying there. Also, many good restaurants nearby. Lers Ros Thai food was bomb, Mr Crave right in front of the hotel is a gem, and although we never got to try Brenda's Creole Soul Food, it HAS to be good because it was always packed with a line of folks willing to wait up to two hours.
The room looked and smelled like they just used cheap carpet powder. It had bedbugs and the staff was very rude!!
Room was clean very well and staff very helpfull good value for money. no
The price and the free parking. Terrible internet service that did not work most of the time. Stairway smelled like urine. Rooms were kinda gross looking.
It has HBO I think this hotel should be removed from booking.com. It is in a scary area, and: we couldn't sleep because there where men hanging around in front of our rooms' door for all night, and both rooms next to us where full of men talking loud and screaming. We felt scared and left the hotel in the middle of the night to find another hotel.
No hot water for showers both mornings. Very loud, hard to relax and sleep. People talking loud, parking garage is below the rooms and not covered so you can hear people taking, car doors slamming, cats coming and going etc. The empty the garbage dumpster between 5am and 6am through the garage and that is very fricking loud. Walls are very thin and toy can hear people talking in the next room. Not a place to get rest and relaxation. Parking lot is small and you will most likely have to park on the streets which are full of homeless drunks and druggies.
room was very big and clean, staff friendly. Its not a brand new hotel but everything was clean. good value. the area is not great, but safe during the day. if you travel by car you are safe anyway, wouldn't recommend walking at night there.
Everybody was very nice, and I could take the pubic tranportations easily. The elevator was not clean
Only dislike was the fluctuating water temperature while showering.
good location older worn out building
check in was a breeze the cockroach on the pillow .
good location, almost in downtown, big clean room hotel has only limited number of park places so if you come late (as we did) you must park on street which isn't for free.
Close to everything, price was perfect!
The location of this hotel within the city Complimentary breakfast Amenities Hotel Staff
Wonderful, responsive staff. Room was a little small. Breakfast was very fresh.
The best thing about this hotel was that they offered cookies in the late afternoon, and all day tea/coffee. Room and beds are small. No air conditioning in the room. In room coffee was not replenished. Bathroom very outdated. Room service did not clean the room, all they did was make the bed. The elevator is old and frightening. Staff is very curt with guests.
The continental breakfast was nice (nothing amazing, but a decent selection). Free WiFi was a good feature (but it is too slow to stream anything). Location 10 minutes from a BART was convenient and two blocks away is a nice strip of small restaurants. This was NOT a 3.5 star place. It was dated and the room was small and there was no air conditioning. I know the Bay area does not get hot often, but it meant to stay comfortable you had to keep your window open and that meant hearing traffic all night.
Kind staff Too small room than the price I paid
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Tiny roomNoisy , No ac Expensive Parking
This guest did not leave comments about this hotel.
Nice staff and clean hotel. Very nice complimentary breakfast. entranxe and lobby area tastefully decorated. Inadequate closer space & barely any drawer space. Very short sink in bathroom. Sink is fine for people 5'6 and below. Room was very stuffy due to small size so window needed to be cracked open. Problem with window being own is lots of noise outside.
Good continental breakfast, helpful staff, complimentary cookies that were tasty, clean room, eco-friendly, microwave/fridge/silverware in room No central heat/AC, street noise
The room was adorable, spacious, clean, and comfortable. The staff was super friendly. The 24/7 coffee and water was a nice touch as were the 3pm cookies. The hotel and experience overall far exceeded my expectations.
Friendly staff at check-in. Free local calls could be made from the room. Breakfast was tasty although it did take us a few trips to carry food from downstairs up to room - but the waffles were delicious. Seemed to be in a part of town with some "characters" in the street, but we didn't feel bothered/ unsafe in any way, and could walk to sights of interest: Union Square, Fisherman's Wharf. Checked out very early and staff emailed final bill. Good tasty food at nearby restaurants. Confusingly, the hotel had lots of "Comfort Inn" logos on towels/brouchures, etc and our shuttle driver claimed that the hotel had changed it's name in the last week and therefore it took him longer to find it (as he had to use the street address rather than knowing the hotel).
Location, free parking and clean room Stuff could be more polite
Close to downtown and shopping center. Breakfast in the morning. Wi-fi available in the room.
clean, good location ,cheap, basic.Small breakfast, limited parking, stuff like they were angry all the time, not friendly at all stuff
It was extremely clean, there is free parking and internet and it is quite centrally located.
Not much actually. Man at frontdesk does'nt like his job.
It's location Parking is limited
confort, breakfast included localization near a street that look as unsafe
The room was clean, modern funiture and well-tended the urban enviroment was not the best
Nothing. Literally nothing. Everything. Literally everything. This could be the worst hotel I've ever stayed at. Drug dealers only.
The staff were extremely helpful You need a refridgerator and micro wave
it was close to Slim's, which was good because that's the reason we booked a room there. there's a bar across the street where we got drunk. that was cool. the parking lot smelled like urine.
Great location, Clean, Even though it was on a busy street the rooms were very quiet.
The manager was really friendly, location is perfect - only short walk to the city centre, parking available at site. The area is a bit shaby, not really safe I guess. Continental breakfast is not really what was offered, more just coffeebuns and coffee.
Friendly staff, comfortable beds, big rooms
The position is good considering the proximity to town center. Parking facility ok The position is bad since the area is filled with beggar and bad faces, particularly during late evening. The structure would need a general refurbishment
In spite of the location, my off-street room was surprisingly quiet
Free internet access. Free parking. Room clean. Poor breakfast. Not fancy neighborhood.
I was pleasantly surprised at what good value for money it was being so conveniently located to downtown San Francisco. Free parking too. I was given a smoking room rather than a non smoking.
The hotel was clean and conveniently located for a 5 minute bus ride to Moscone Center. The hotel is in a dangerous part of town.
I didn't like anything of this hotel. It was not clean, the staff wasn't friendly and sometimes the staff wear pyjamas. In front of the rooms there were sometimes wanderers in front of the hotelroom. The prices of the hotelroom was too expensive.
free internet and free parking included in price rooms are a bit worn down
renovated bed rooms with nice decor & comfortable bed; clean close to Hayes Valley, a true SF neighborhood currently under construction, paint works going on resulting in smells & noise; NOT disclosed on web site prior to booking! close to projects; doors are open during cleaning/painting and homeless people wandering around the lot, resulting in safety concerns; no safe in room bathrooms need renovation, stained tub and toilet; 70s decor night staff rude, seemed to have little hospitality training/experience
The free parking and destinations within a few blocks. Not much in the immediate vicinity.
I like how the front desk guy told me, since I stay here so much I should know when they advertise free parking they mean some time or when available. But, I didn't know in fact it is the reason I stayed loyal to the motel. I feel more of an effort should have been made to keep my reservation, instead he shrugged me off and I un check in and stayed at the same if not better motel on Lombard for a lower price and parking for all there guests. I didn't like the mis advertising of free parking. You should state limited free parking.
I appreciated the proximity of the facility to the building in which I attended a conference. I was able to walk there if necessary, or be transported with ease by colleagues. The rooms were clean and well-arranged. I was prepared for typical downtown noise and heard very little of that. I felt safe on the property. My only criticism concerns the breakfast offered. I think for the price that perhaps a few selections could be added without "breaking the bank," e.g., a griddle or waffle maker or variety of fruit.
I like to be serviced with the good manner by chinese room cleaning women. They all are really good.
Very clean, comfortable beds, nice washroom, refregerator, close to seaside. Brekfest poor, self served at reception.
The set up of the hotel was great. There is a heated pool on the middle, with swimming up until midnight. You can still swim even when it very cold outside. All the room doors face each other, which makes for a fun, friendly atmosphere. The eatery on site is AMAZING! I'm not kidding when I say this, it was probably one of the best places I've eaten. It's filled with old record albums and has a cool, sexy vibe. My husband was playing in a show/concert that night so we were all able to walk to the Regency Ballroom...it's very close. To have free parking right outside so you have access to your car is almost unheard of and very convenient. This is the place for fun, and they do quiet everything down after midnight. Don't go here for peace and relaxation though. It is not for that. It's for fun swimming, good accommodations, location, eating and enjoying life. The staff was amazing and we really appreciated them being so nice and welcoming. They seemed genuinely happy to see us..for real! For a fun night out in the city this is now my go to place and if that's what your looking for this is the best spot. I also saw a bunch (I mean about 5 groups) of bachelorette parties. This a super place for that and for eating brunch or going out for drinks. Only drawback is it could use some minor updating, but not enough to not want to stay there. It's overpriced a bit but so is every place in SF. It's worth the money so get your bathing suit, or not, and go rock out!
Very friendly and individual stuff members. Very cool ambient.
Hotels eco efforts and the super staff appreciated. Windows can't really be shut tight so the heat and noise can be an issue.
The staff were great - very friendly and very helpful. The hotel is surrounded by gangs, drug dealers, prositiutes, homeless people, drunks and drug addicts. Quite the walk home. An overpriced motel in a bad neighbourhood,
Hotel has a nice out fashioned look to it. It was well maintained and clean. The hotel provided a very simple complimentary breakfast. The hotel is located in a bad neighborhood so we didn't really feel safe walking outside it. The price was too high given the quality of rooms and location.
Free parking. Walking distance to Bill Graham Civic Auditorium. Elevator to all levels, including parking garage. Cleaning service left us a bag of towels at our door even though we had do not disturb sign on door (most places skip cleaning when you have the sign up, but it was great they left us extra towels!). Wi-fi. Parking garage looked sketchy with old mattresses/junk laying around. No microwave/fridge. Outdated.
Room, linens, and mattress were clean. The staff was friendly and helpful. The gated parking area below the lobby made me feel more secure about leaving my vehicle overnight. The location was a short Uber ride from AT&T Park. It was a great spot to crash after a baseball game. I would stay again. The bed was definitely not luxurious or comfortable, but it served its' purpose. The inn is old, and could use some updating, but my room wasn't in disrepair.
-good location, its in the city itself -relatively cheap -the best part about this hotel is the FREE INDOOR PARKING, it is hard to find parking in SF, so it is a great place to leave your car in the parking lot and take public transportation or walk around. You can ask the front desk to close the gate for the parking lot at night, so nobody breaks into your car. -did not see any bed bugs -relatively quiet at night, it was March though -family friendly and secure for the most part -rooms are a bit outdated, but clean for the most part, you get what you paid for -rooms are a bit outdated, but not a big deal for me -not really the hotel's problem, but SF has a homeless problem....its very apparent about 2 blocks away from the hotel.
Well located, but wish I would have spent the extra $40 to stay at the Motel 6 nearby. The shower was moldy and the beds uncomfortable.
Liked the price, the location was pretty good and a bus stop close by. A little out dated and could be cleaned better, attention to detail is not the hotels specialty.
The location was centrally located and safe. I liked that they have free parking. Huge plus! Awesome water pressure. The hotel is dated. The door in the bathroom was swollen. Hard to shut. We didn't have fitted sheets. But again, for the price and location, it does the job.
I know it's in SF but $150 a night is not worth it for this dump
Nothing really We weren't informed that our room was flooded and that we had to go to another hotel which was very ghetto.
The location was nice right in the civic center. The best part by far and probably the reason I chose this hotel was for the Parking. It's free guest parking! There's potential in this hotel to be something better but it needs a lot of updates. The walls were paper thin, we heard music and regular conversation from the room next door at 2 am, I didn't want to complain - they weren't even being loud and obnoxious, just having normal volume levels of conversation - and yet you could hear it all! The room is outdated and furniture is not in great shape. Yelp wanted of bed bugs but we didn't encounter any! Still it isn't the kind of place where you would be surprised to find them. They should put some effort into making those hotel better - it feels like they tried to a decade ago and have since forgotten to keep it up.
If you're looking looking for a relatively cheap (by SF standards) place to stay, the Oasis is a good choice. We found it clean, the beds were comfortable, and it had showers with ridiculously high flow shower heads that are true delight (if not highly against code!) - we're talking a gallon a second if you want it! It's located in a nondescript neighborhood that is relatively safe after dark - most cheaper rooms than this will put you in neighborhoods you do want to stay in. It's not really near anything of interest except the Civic Center area, but it's pretty easy to get anywhere by taxi or mass transit. There is a Burger King, a sushi joint of untested quality, a Wallgreen's, and a hooch and general vice store within 100 yards - so all your base needs are met. The place is old and run down. Very tired. Like you walk up to the front door and the automatic door is broken, so you have to slide the front door open by hand. But, past the front desk you walk into a tiny little courtyard with tables and chairs - and it does feel like your own little, relaxed and spartan sanctuary within the bustle of SF. So if you've got an open mind and half an ounce of adventure the place does have a certain charm. Think of all you can do with the $300/night you'll be saving versus a better, but nothing to write home about room you'd get elsewhere.
Great location in the heart of San Francisco. Easy to locate and great walking distance to major bus stops. Saved a lot of money. Nearby sketchy neighborhood. Room had a huge water spot in the ceiling with wall and ceiling paint and debris coming off.