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The location was fantastic as was the historical feel.
Staff, cleanliness, location The heater was insufficient.
The location is close to restaurants and the mall. Some bathrooms in the rooms were recently renovated. The bathrooms were small and not very clean. The sheets on one of the beds had blood stains on them. It look a long time to get maid service. The lighting fixtures were dusty. Rooms are overdue for an upgrade. The location is not in the best area of town. There were a lot of homeless people hanging around the hotel.
The location The smell of the room The quality of the beds The "customer service" The amount payed Overall, terrible experience. I won't be back and will not recommend this hotel.
Interesting architecture. The internal restaurant was able to serve a really nice dinner and service was first rate! Be aware this part of market is at the "edge" of the nicer part of market street.
I liked how quiet the hotel was , and how cozy the room was. Hotel is outdated , bathrooms are small , AC is old , carpet was dirty , electrical outlets were tough to find and in hard to reach areas (crawled under a desk) water pressure was weak for the shower , there was gum on the wall,
The bed was excellent great sleep. Rooms very small and bathroom smaller than Crusie ship bathrooms. Toilet broke and had to wait several hours for repair person to show up. The lobby looked great but then we walked into our room
I liked that it was simple and clean. No sound proofing. So if you're next to neighbors who are just a bit louder than normal, you would hear them. The place looks out dated. There is no room service. Reception wasn't very approachable. Not very friendly.
The only I like was the location I wasn't pleased with the costumer service experience. The shower curtain was on the floor, and the room wasn't ready. They didn't have towels. The elevators are beyond slow and their inspection expired since 2012. The fire alarm went off 2 times. and they were not prepare to evacuate. the stairs are narrow and the communication wasnt great. Uncomfortable beds, and noisy
The lobby was beautiful, the staff was very helpful & accommodating. Easy check in, ready available bell staff & quick valet service. Checking in & out was a freeze. Our room was quaint & adorable. Comfortable beds & clean. Walking distance to union square, shopping & restaurant & entertainment! We will be using this hotel as our future staple!
mold in the bathroom , the carpets stinks , and an over all sense of uncleanliness , very rode staff
The food is very good at the restaurant Parking was $40.
The Opal is an older building with beautiful architecture and charm. To get into the lobby you have to be a guest, using your room key to unlock the front doors. I was so much more relaxed within the hotel with this added security. It is in an excellent location to good food and sight seeing and if driving, is easy to get to from 101 and they also have a private, gated parking garage! We will definitely stay at the Opal San Francisco in the future! Would recommend curved shower rods to give a little extra room. Because of being an older building the electrical outlets are minimal and had to do some rotation of electrical devices.
This place was rated 3 stars. We went into it knowing that. It met our expectations. Great location, clean, good price. Staff were excellent. The bed was surprisingly comfortable. Nothing. Was exactly what we expected.
Bird poop on my car even though it's covered parking. Noise from garbage container cleaning at 10 pm and 7 am right below my room. Getting from parking to lobby is just sketchy.
The hotel has a funny smell. I didn't like it.
no air conditioning
The bed was exceedingly cozy, and the room was spacious. I don't know if all rooms are that spacious, or just the handicapped-accessible ones. The free breakfast was decent. There was a strange smell I couldn't really identify, which first reminded me of a grandparent's home. When I returned to my family, I was told I smelled like a bandaid, and that was similar to the room's smell. Not unpleasant, just disconcerting.
The only thing I did not like is that the hotel os smoke free. The need to offer a place for guests to smoke outside
The staff was very friendly. The rooms were nice and clean. The continental breakfast was very good. And in a good location if you want to see the city.
Nothing Everything. Especially the manager.
Location Bed was not very comfortable, rooms were small, AC was bad and could not be adjusted after a point, bathroom light kept flickering, expensive parking, included breakfast was of a poor quality, no bathtub in the bathroom.
Front desk person was very helpfull. Carpet with stains and smelly.
Very affordable price (except parking ). The hotel is within walking distance of all kinds of great places: restaurants, bars, Union Square, Japan Town, etc. The bed are big and comfy! The ice machine was kind of hidden on the third floor. Kind of weird. Also, no fridge or microwave in the room.
Dirty carpet, dirty walls, moldy shower.
Nothing It was a horrifying experience. My family heard shouting and fighting from all over the place through out the night. The police and an ambulance came. Never dared to find out what happened. Also you get to smell pod from other rooms. The bed sheet had holes and burned marks. The elevator was either broken or turned off with no signs stating why. The AC didn't work. Called for repair but never showed up. When we checked out in the morning, there was a used condom on the ground right next to my car door. It's cheap, but what you pay is what you get.
The "free parking" is not guaranteed to be the lot in the picture and unfortunately this was the sole reason we chose this place, we refused to park in the alley where I stepped in pee. After arguing with the clerk for 10 minutes, that the manager must have some type of contact number, we finally spoke with the manager to ask for a refund. The manager refused to recognize the misleading pictures & information regarding parking, provided by Civic Center Inn. He was extremely combative & only let up once we told him we'd quote the insane crap he was telling us on Yelp, and here. That's when his entire demeanor changed. I wouldn't suggest anyone staying here. The room was sketchy, too.
Toilet broke twice, the wi-fi didn't work.
A lot nicer than I thought it would be compared to the reviews the area wasn't bad at all No larger towels for shower, could tell they really pushed penny's there.
The location was pretty much near the center of the city. They said all rooms were non-smoking, but I clearly saw a cigarette burn on our blanket the first night. Also, the bathroom easily gets dirty (the tile floor). The TV freezes and then turns off by itself many times which can get annoying.
Exelente cutomer service, ask for Victor really nice guy. Have parking but was full the weekend so you have to park on the street( if you can find a spot)
The cost for the room Missing alot of furniture
Nice place to rest and regroup No microwave or fridge
given the rate, good and comfortable amenitiea scary to walk around at night
Clean room, good staff, wifi Bad area of town, had an issue with water pressure in our room, breakfast is strange and not good
The hotel is nicely equipped and laid out. The room was nice, and I'd give the bed about a 5/10 in comfort. The staff was incredibly nice, saying hello to us every time we walked in, and goodbye every time we left. The included breakfast was fantastic, and that was a definite plus. They didn't have HGTV - that's a must when traveling! The location was pretty rough. I read about other travelers complaining that the location was bad, but I figured they were exaggerating. Ellis Street is pretty rough - lots of homeless people urinating and defecating on the sidewalks, but if you just skip Ellis and walk down another street to your destination, you'll be fine. There were a LOT of sirens going by the hotel each night, but I think that might have more to do with SF in general than just the Tenderloin District. Some of the loud noises at night might have been gunshots, but they also might have been dumpsters slamming. Some people say they wouldn't walk around at night, but it's actually not that bad. The homeless shelters open some time in the evening, so the later you're walking around, the less likely you are to actually encounter anyone.
The hotel was very clean, room and bathroom are large, bed comfortable, and the staff was very helpful. The top 8th floor lounge was nice and relaxing. Overall for the area this was the best hotel. Shuttle service to local visitors sites as well.
Hotel itself looks nice, close to points of interest. The area surrounding the hotel was extremely rough and unsafe.
Nice roof top lounge, rooms are nice always clean friendly staff Ellis street has lots of people on sidewalks doing drug deals sleeping in streets and using drugs but it's a reality check and you need to be aware.
Free shuttles a few times a day. Staff was super helpful showing us best values for travel, food. Honestly can't say enough good things about the staff Rough area known as the tenderloin. I didn't mind and there were younger women on the sidewalk at night but area may be off putting for some
The Staff was so kind, patient and helpful. They are what made my stay special. They are familiar with the area and local activities. We arrived super early and the staff held our bags, until we were able to check in, so we could start our sightseeing. The hotel was clean and we'll maintained. Great security and always felt safe (traveling as a mother and two teenage girls). Loved the shuttle service which was easily scheduled and on time. Room was comfortable and upgraded, which is hard to find in San Fran. WiFi was fast and no loss of connection. Highly rated and approved by teenagers. Housekeeping was great, efficient and cleaned room daily. Bottomline, I will stay again when I head back in September with my husband. I'll say location as a con because it is the "elephant in the room" on reviews. You can't change location so there's only so much to say. The Thing is, it's not that bad. My daughters and I walked to public trans during the day and used hotel shuttle when we returned at night. No problems at all throughout stay. Area is what you expect from any major downtown area. There were homeless in front of the $400 per night hotels too so why pay more. Only "issue" I had was at the restaurant where you have your continental breakfast. They changed the breakfast options in January, which aren't reflected on the menu. No eggs, no potatoes and replacement of items are scarce. You can turn in breakfast voucher (reportedly worth $18.75) plus pay $8.75 and get the breakfast you were promised. That's seems like the voucher isn't worth anything because the breakfast is only worth $8.75. Eitherway, the oatmeal got me going in the morning.
Friendly Staff, Clean Room, Downtown, reasonable rates. What more can you ask for?
Here are the things that stood out to me: Front desk staff - Specifically Latoya. I've stayed in many hotels in my life and I can honestly say that she's my all-time favorite. The whole group liked her. Professional but with a "friend" vibe. Easy to talk to and joke with. In a past life she was probably a bar tender because she has that ability to make you feel special by taking interest in whatever you have going on. Gave us great suggestions/feedback on nearby eateries (too bad we didn't get a chance to try Brenda's Creole Soul Food). She would be a big reason I'd stay at Cova again. The rooftop - So cool! I was there with a group of guys celebrating a bachelor party so we had to get our rooftop wolfpack pre-blackout toast on. #TheHangover The room - One of our rooms was a double queen and it was spacious and comfortable and most importantly clean. That bathroom faucet is a trip! I also found the benches in each room to be a nice touch that you don't get in most hotels. Location - It honestly wasn't anywhere near as bad as many of the reviews make it out to be. My group and I walked around a lot and never did we feel unsafe. I walked by myself once and it was like any big city; you're going to get a wide array of people, from bums to business people to locals to tourists. In fact, Cova and the international hostel next door gave the street a very international vibe. BTW, don't let the movie "Hostel" corrupt your view of hostels the way it did to me for a long time. This one looked like a hotel and there seemed to be many European and Asian tourists staying there. Also, many good restaurants nearby. Lers Ros Thai food was bomb, Mr Crave right in front of the hotel is a gem, and although we never got to try Brenda's Creole Soul Food, it HAS to be good because it was always packed with a line of folks willing to wait up to two hours.
They charged me $300 on a bogus charge saying we had extra people I our room. When I called and asked them about it, they refused to look into it and made me go through my credit card company instead. They didn't even notify me of the charges.I saw them on my credit card statement the following month. DO NOT STAY HERE!!!!
We booked this hotel for the Haloween weekend. Despite being in the Tenderloin this was a really great hotel and we had a great stay. We didn't have any problems with the homeless people we had read about in previous reviews. It looked like there was a security guard in front of the hotel maybe making sure people weren't loitering. It was really easy getting an uber to get to where we were going. It was hot. Like really hot in the room. I know that air conditioners are not very common in san francisco but... maybe they could have left the balcony door open or something. It made getting our haloween costumes on kind of miserable. There were a couple fans to use but they didnt really help that much. Also, our toilet didn't really seem to work correctly.
Parking garage is $45 Small restroom and no fridge
The staff and restaurant were excellent Being a guest and having to pay extra for parking. Makes staying in the city to expensive because you don't really want to walk anywhere in that area at night
ThemIss come into your room even when the privacy sign is in. She didnt eve knock just barged right in! Not comforting if your trying to leave your room at all while on vacation.
Rooms are clean, communal areas are clean. But its a basic stay, good for if you need to be in the area and do not require more than a comfortable bed. Location not ideal. Far from downtown. Room was made daily, though we expressed that an attendant should not enter the room (not a big deal).
Staff was very friendly and helpful.
Typical chain hotel amenities, and comfy bed. Good location. Housekeeping came in the room at 7am to me pushing them out saying come back later. If she had it her way she'd clean around me and make me into the sheets go get her job done. Hidden fees. Add $100 extra to your bill for "taxes and other costs". Parking is $50 a night
Staff was excellent. Area of the hotel. Not an area I would walk around.
Rooms looked fairly newly renovated. Homeless receive free services next door so they're everywhere and they're aggressive. NOT a place I'd bring a family to stay if enjoying SF.
Room had at least two flies at all times. Sheets may may not have been changed. Restaurant food was like pay x4 the price of Denny's but the same quality
Increased price at booking by 15%. Quoted price $135/night became $220 after increase, taxes, and enormous $42 parking fee. Tried to cancel, they wouldn't allow that.
Good location, good price. Bare bones. You get a room and a bathroom and that's about it. I usually see a room as a place to sleep, so it didn't bother me too much, but I could see how other people might be unhappy. No AC, no coffee machine, small room, old building, old plumbing.
Staff was friendly and accomidating. My car was safe, and I could see it from my window. It did the job, I stayed by myself for 1 night anyways. It had a faint smell of... plastic?? I don't know what it was, but I smelled it. If you're coming with a family, I don't recommend going down Balboa. I got offered to buy weed by 3 different guys. PARKING ISN'T FREE ANYMORE! I paid 30$, but it was worth it. They close the gate, so I felt very safe leaving my car there.
I liked the location for travel purposes, however the tv in our room did not work. Took a little complaining before we were relocated.
We were sight seeing and Bill gave us excellent advise on how to see the city. We had a late flight out of town and we were able to travel around town until early evening and they kept our luggage and arranged for our transportation to the airport.
The hotel is centrally located near everything. The staff is nice and the facility is kept clean. No AC; and, we had to sleep with the windows open. While sleeping with the windows open is not bad, we had to put up with the noisy city life.
Wonderful staff in very good location (especially for the price!)
The floors creeked everywhere you walked.
the rooms didn't smell good. There was a lot of noise in the alley and in the next rooms.
My experience with the Embassy Hotel was terrible and a complete disappointment. The iconic part about the experience is that it had nothing to do with the actual stay because when myself and my friends arrived , we were informed that they overbooked and they were moving us to the Oasis Inn. When we got to the property, our room was run down compared to what we paid for a room at the Embassy Hotel and our bathroom toilet was clogged. In fact, the front desk attendant informed us that we should just unclog it ourselves. On top that, we were expected to pay the same rate as if we were staying at the Embassy Hotel. The rest of the evening of our first day of vacation was spent looking for another hotel. Overall, customer service at The Embassy Hotel was absent in that they didn't care where they placed us, unapologetic for overbooking, and didn't provide any compensation for their blunder. Bad customer service, mistreatment of the guests, and a lack of human compassion - that's the Hotel Embassy experience.
Free parking that was not advertised They couldn't find out reservation at first. To enter their parking garage you need to run inside the hotel and tell them to press the button!
Terrible customer service. Rude.
Nothing I burnt my leg taking a shower. I was cold. There was no central heating so I took a hot shower. The hotel said hey would refund me one night stay and have not done so. I spoke to bill and Mary and nothing. I'm very upset
The staff was very friendly and supporting.
Very friendly hotel staffs, family style hotel, and quient environment. Nothing should be complained. Only disadvantages are 1) It is a bit far from the Union Square area, 2) You have to share restroom and bathroom with other guests.
Inexpensive good-value hotel. Friendly, easygoing and down-to-earth staff. Nice and informal atmosphere. The room and hallways had a charmingly dowdy appeareance, a bit like some grandmother's home, which makes for a nice personal touch. Big bay windows and York mints in the room on arrival. The hotel is located in a somewhat trendy, upscale-ish, village-like neighbourhood, with cafés, bakeries, various boutiques and public transportation easily accessible. I stayed in a 2nd floor street-facing room, and while not a major issue there was a bit of traffic noise. Light sleepers might want to bring earplugs or ask for a room facing away from the street. The shared bath is kind of dinky, and the bedspread in my room has probably seen better days.
Breakfast in a family atmosphere.
The staff were all very friendly and hospitable, It was a good place to meet people if you felt like a chat at the breakfast table. The continental breakfast was also quite nice, and there are some amazing art galleries, home decor shops and funky boutiques near by , It is also near public transport The carpets look like they could do with a clean, but I believe they will be changed soon as they are in the middle of changing hands. Also there are a lot of homeless people around but once you get used to it it isn't as threatening as it initially looks
Friendly people at reception
Dennis at reception was a dear and wonderfully warm and helpful. And the continental breakfast was such a pleasant surprise. it reminded me of Dutch B&B with cold cuts, hard boiled eggs and even muffins & hot toast & juice ... excellent value for money. The shared single bathrooms was a trifle tiresome with so many people waiting. Otherwise the stairs would be a challenge for those with heavy bags.
it was cild in my room (309) the beakfeast was very good and the people in the hotel too.
The very helpful staff and the cozy atmosphere of the hotel.
The 24 hour desk and the flexible times for breakfast There was only one shower / bath per floor
The room was adorable, spacious, clean, and comfortable. The staff was super friendly. The 24/7 coffee and water was a nice touch as were the 3pm cookies. The hotel and experience overall far exceeded my expectations.
Tiny roomNoisy , No ac Expensive Parking
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The continental breakfast was nice (nothing amazing, but a decent selection). Free WiFi was a good feature (but it is too slow to stream anything). Location 10 minutes from a BART was convenient and two blocks away is a nice strip of small restaurants. This was NOT a 3.5 star place. It was dated and the room was small and there was no air conditioning. I know the Bay area does not get hot often, but it meant to stay comfortable you had to keep your window open and that meant hearing traffic all night.
Nice staff and clean hotel. Very nice complimentary breakfast. entranxe and lobby area tastefully decorated. Inadequate closer space & barely any drawer space. Very short sink in bathroom. Sink is fine for people 5'6 and below. Room was very stuffy due to small size so window needed to be cracked open. Problem with window being own is lots of noise outside.
The location of this hotel within the city Complimentary breakfast Amenities Hotel Staff
Kind staff Too small room than the price I paid
This guest did not leave comments about this hotel.
The best thing about this hotel was that they offered cookies in the late afternoon, and all day tea/coffee. Room and beds are small. No air conditioning in the room. In room coffee was not replenished. Bathroom very outdated. Room service did not clean the room, all they did was make the bed. The elevator is old and frightening. Staff is very curt with guests.
Wonderful, responsive staff. Room was a little small. Breakfast was very fresh.
Good continental breakfast, helpful staff, complimentary cookies that were tasty, clean room, eco-friendly, microwave/fridge/silverware in room No central heat/AC, street noise
Very friendly and individual stuff members. Very cool ambient.
The staff were great - very friendly and very helpful. The hotel is surrounded by gangs, drug dealers, prositiutes, homeless people, drunks and drug addicts. Quite the walk home. An overpriced motel in a bad neighbourhood,
Very clean, comfortable beds, nice washroom, refregerator, close to seaside. Brekfest poor, self served at reception.
Hotel has a nice out fashioned look to it. It was well maintained and clean. The hotel provided a very simple complimentary breakfast. The hotel is located in a bad neighborhood so we didn't really feel safe walking outside it. The price was too high given the quality of rooms and location.
The set up of the hotel was great. There is a heated pool on the middle, with swimming up until midnight. You can still swim even when it very cold outside. All the room doors face each other, which makes for a fun, friendly atmosphere. The eatery on site is AMAZING! I'm not kidding when I say this, it was probably one of the best places I've eaten. It's filled with old record albums and has a cool, sexy vibe. My husband was playing in a show/concert that night so we were all able to walk to the Regency Ballroom...it's very close. To have free parking right outside so you have access to your car is almost unheard of and very convenient. This is the place for fun, and they do quiet everything down after midnight. Don't go here for peace and relaxation though. It is not for that. It's for fun swimming, good accommodations, location, eating and enjoying life. The staff was amazing and we really appreciated them being so nice and welcoming. They seemed genuinely happy to see us..for real! For a fun night out in the city this is now my go to place and if that's what your looking for this is the best spot. I also saw a bunch (I mean about 5 groups) of bachelorette parties. This a super place for that and for eating brunch or going out for drinks. Only drawback is it could use some minor updating, but not enough to not want to stay there. It's overpriced a bit but so is every place in SF. It's worth the money so get your bathing suit, or not, and go rock out!
Hotels eco efforts and the super staff appreciated. Windows can't really be shut tight so the heat and noise can be an issue.
I like to be serviced with the good manner by chinese room cleaning women. They all are really good.
Staff was kinda helpful after finally comin out to see the situation. UGh. Party people. DOORS have big cracks don't seal right. SLAMMED doors every 2 seconds. Bunch of white people calling each other niggah while drinking til 1am . Fighting which finally led to cops coming and shutting them up. Girls showing up half naked and running in and out of rooms. Hearing people bang for 2-3mins all night long.never again. Plus 15.00 parking and not enough parking. Pay the extra money and stay at double tree in Sout San Francisco
clean room, got everything you need, fast wifi there was a weird charge on my card, called them for three times, every time they said will get back to me but they never do. I have to come to the lobby waiting for 20 min finally to get a chance to talk to manager.
I liked the location of this plus the fact that you had access to parking which is $15.00 per day. The cable for our TV didn't work, the TV wouldn't turn on at times, an employee had to come to my room to attempt to fix it and was in our room for a good 20 minutes, and the people in the hotels next door sound like they're right next to you. These walls must be very cheap, it's a very loud area so I don't recommend this area if you plan to get a good night sleep.
I didn't feel safe First night people were knocking on my door all night Why? Most likely prostitutes or those high on meth First day coming back to my room a meth head was outside Hiden as I was opening my door I was surprised by him as he said hey most likely hooking for more meth money I highly don't recommend
Absolutely NOTHING. From The moment I arrived to check in until the time I departed the next day there was absolutely nothing at all that was even resembling a shred of accountability, courtesy, or customer service. This hotel has a problem with a rampant infestation of bedbugs. After only having been in the room for a a couple of hours total I was bitten in several different spots on my body. In the process I managed to actually catch one of the insects and promptly bagged it up in a small, clear, unused garbage bag. I immediately tied the bag shut and took the specimen down to the front office to register a complaint and seek some sort of explanation or at least an apology. Instead I was met with resistance. And, finally they claimed that there wasn't anything that they were going to do about the situation. Having had my luggage in the room and wanting to return home that day I was left with the chore of having to re-wash all of my clothes and treat my small rolling suitcase by having it put away in a cold storage for the next three days. This was costly and time consuming. Not to mention infuriating. That the staff at this hotel is fully aware of the problem and does NOTHING to abate the issue is not just concerning it should quite simply be illegal. I would not recommend this hotel to anyone, for any reason. Anyone looking to spend a night in San Francisco will be better served to look elsewhere.
Better than anything else at the price.
Nothing. Rude clerk. Dirty room. Loud music played half the night. Bad experience.
The location was good for exploring the mission district First night there was a crime scene in the parking lot. Police everywhere dusting for finger prints. Next the walls were paper thin so you can hear everything happening next door from fights to people getting it on. People also hung around til 5 am screaming and smoking outside the doors in the hall way. No quiet hours were enforced. And finally, we opened up our door to a prostitute who had the wrong door number. Would never stay again.
Location is great. A lot of walkable fun. The staff was rude. The AC didn't work and I brought it to their attention. They promised to not charge for the parking to make up for it, and then they charged me anyway. Just a super disappointing and overall bad experience. For the price you would think you were getting something at least half way decent.
It was really over priced for the an outdated room. The front desk clerk was really rude seem to be racist. It's really uncomfortable for a African American student. It's not a safe place. I stayed in room 230 House keeping did not change my sheets in the four days that I stayed. The microwave and the T.V. could not work at the same time. The t.v. had to be turned off in order to use the microwave. There was water damage in the bathroom. I was in a non smokers room but the room smelled like cigarettes.
Proximity to cable cars and trolley cars to go to Fishermans Wharf, was very good just steps away from hotel to catch the trolley cars. The front staff were very brisk with us, there were homeless people on the stairs outside of our hotel room, thankfully they were gone in the evening. Had to pay $17 for parking at the hotel, and sign a waiver that all valuables would not be kept in the car... I assume due to the clientele of the people in the area.
The location is great, but also not so great since the civic center section of SF is right next to the rough Tenderloin section, and Market St always has lots of crazies floating around. I needed to be near the Civic Center and this hotel was perfect, close to BART (literally a station is less than half a block away), and close enough to Caltrain (about a 30 min walk). I did not care for the common bathrooms and showers, nor did I like having to leave my key behind at the front desk every time I left the hotel. The decor is very dated, but that doesn't bother me personally, and they offered donuts and coffee in the mornings. If you are looking for a place to rest your head, and you are not easily grossed or creeped out this hotel will be a bargain if you need to stay downtown. If you can afford to spend several hundred dollars a night, then you would be better off finding a more luxurious hotel.
Location, and the staff was friendly. There was a slight problem with my reservation and the staff was pretty helpful to fix it. Shared bathroom, which is REALLY small (only shower, no sink), you have a separate toilet, which is shitty as well, and a small sink in your room. Two separate faucets, and ry uncomfortable. We were four guys is a double bed room. Really tiny, no room for luggage, small beds. It's an OK place if you're staying for one, maximum two nights. Otherwise most definitely find something with at least a private bathroom, despite the slightly higher price.
Its a awesome place,it is in downtown of San Francisco,so everything is closer.It was nice to stay there
It's a place for homeless people
the location was great Staff was slow, incompetent, and unaccommodating. The rules for the hotel were ridiculous. No guests allowed, or a $30 charge for ONE guest every night. You must leave your keys with the front desk every time you leave the hotel. They ran up my total, then when I asked for an itemized receipt, they charged me $5 more because they had totaled it wrong. It also took almost half an hour to get the itemized receipt because some slow idiot was making a half-assed word document from scratch for it. Also the room was tiny, dirty, and the bathroom and shower are seperate closests shared by the entire floor. Don't stay here.
They didn't clean my room even when I left on the knock-door the note
I stayed here for the Dreamforce Conference for a week. The beds were alright. That's about where the compliments stop. They explained that I was expected to leave my hotel room key at the front desk every time I left, which I found to be odd. When I came back for the key in the evening, all I needed to say was my room number, and they just handed the key over without verifying my identity (I didn't even give my name). One time, I forgot the key in my room when I locked the handle. I went down to the desk and they handed over the entire master key ring (which works on every door in the building) for me to retrieve my key. NOT OK!! The shower closet, which was shared by the entire floor had a tiny shower stall and felt like standing under a garden hose. The window would not lock, nor would the deadbolt, but at this point my expectations were so low I didn't even bother wasting my time to report it. There were bugs in the room. Oh, and on my way out of the hotel the last morning to catch my early flight, the building was locked from the inside with no way to unlock it without a key - good thing the building never caught on fire. I could not recommend this hotel even to an enemy.
Great location, great staff, very clean hotel. My mother and I had a lot of fun and thank you guys for the donuts and coffee.
If you don't mind a hotel with bathrooms and showers down the hall, this place will work for you. I travel a lot, so am not used to seeing bugs in a room. Strange policy to turn in keys to the front desk when you go out actually puts hotel employees and others in lobby on notice that you are gone and room is empty which is a bad idea. the neighborhood is on the edge of the Tenderloin, so a lot of street people outside the hotel.
place was creepy. stayed for four hours. woke up and canceled the rest of the stay. cheap prices but very creepy setting. kinda dirty, rough neighborhood. no bathrooms or shower in room. weird system of turning the key into the office each time you leave. stayed at the good hotel around the corner for a few dollars more.. way better options around. didn't like a thing other than the old timey record playing in the lobby.
Price in San Francisco Small bathroom and shared with all floor old building and facilities
The room was large with a refrigerator and huge closet. it was very close to the event we were attending. the pricing was not over exaderated and the room felt very comfortable the elevator was broke
The bathroom and beds were clean. We did not like the neighborhood and the smell inside the hotel. We felt very uncomfortable while walking on the street in the evening. The staff wasnt friendly.
The hotel offer a good price, clean rooms, close to Polk St. and many cafes and restaurants. The location can be a little upsetting at night.
Cute and comfortable! Loved the decor, thw rooms were cute, the bathtub was wonderful (i took a long bath) and the bed was clean and comfy. Easy walking distance to some yummy restaurants. My only complaint would be that when i went to check in, the staff at the front desk didn't show up for a good ten minutes. when they finally did show up they were rude- wouldn't make eye contact, didn't say hello...I'm not sure what his deal was but it was a weird interaction. but other than that one issue the hotel was a lovely stay.
Good location for my purposes; and the price was right. Comfortable bed and clean bathroom. The desk clerk was friendly and helpful (a big difference from last year, when the former male clerk went out of his way to be obnoxious). The porno house across the street is gone. Very bad unidentifiable smell in the room. I was too tired to ask for a change, so have only myself to blame.
central location / good quality for price / parking lot right next door
Location Light bulbs that was burnt out
No bed bugs at least The staff at the Monarch were not helpful in the least. They watched as I struggled to load the luggage cart, watched as I struggled to get it into the elevator, failed to tell us where parking or the valet were, almost got my car towed, the valet damaged my car, the room was laid out so that I had to walk across one bed to get into the room, the toilet gurgled all night, and to top it off: the hotel is in a bad part of town across from the community center.
Very friendly staff, everything was clean and smelled nice. The room was not too small, and the bed was perfectly comfortable. Our bathroom sink did not have hot water.
Waking distance to a decent coffee shop and a bar Smelled like cigarettes in the lobby and chemicals in the room. Run down rooms. Didn't look clean.
Very noisy. People yelling outside the hotel and ambulance contsnatly driving by until 4am. Its an excellent hotel, unless of course, the guest wishes to sleep. I ended up checking out after night 1 of my three day trip to SF.
Rooms very small, expensive parking. Being pregnant it freaked me out seeing their big sign as you check in about their building having some prop and may cause birth defects, has an odd smell to it. Maybe old. But I would prefer my super 8 that I stayed I night before
Had a great common area with a fireplace and a good basic breakfast. Overall a great place! Rooms are the perfect size and clean and bathroom I had was large. If you're a light sleeper, DO NOT stay here. Street is extremely busy most of the time, windows/walls didn't block any sound. It was also a little odd that the bartender/bar was also the front desk so if you needed something you had to call the bar.
That there was a bar right below us. I really liked to free breakfast and the staff was very nice! There was nothing that I disliked :)
Loved the eclectic feeling of this hotel! The staff was super friendly and helpful. There is a big common space/ living room and 24 hour open snacks that gave us the comfort of being at home. The room was clean and comfortable and felt private. The restaurant below is open late with great food and drinks, the perfect place to come back to after long days roaming the city.