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As a deaf person I appreciate the assistance provided by the boarding staff and the flight attendants.

WiFi did not work for the flight. Crew were polite but kept asking me to move my bag even after it had been moved to the preferred position previously and not moved since. I had a winter jacket as well and they changed their minds multiple times about where I was allowed to keep it.

I was a late add on to this flight because my previously booked flight was delayed, which would have made me late for my connecting flight. I was given the last seat on the plane which isn’t a huge deal but the seat had lots of dust and black mold looking growth along the air vents, making me uncomfortable with using it for the 6 hour flight. There was a gross fecal matter looking stain on the edge of the window in front of me. I paid for the WiFi, which did not work for the most of the flight.

Alaska prevented me from selecting a seat and was only assigned a seat at the gate. This gave me unnecessary anxiety prior to boarding. Several 15-minute delays (probably weather though no explanation was provided) eventually pushed departure back by one hour.

Flight is clean and staff is polite. Despite the delay due to unexpected weather. It was a great experience and I am lucky enough to be upgraded. Appreciated!

The flight itself was good but I am not a fan of a lot of people and so much sensory I couldn't take that part. My brain went into rescue mode cause there was to much going on. I am to interverted to out here peopling. I like the emergency section but when I feel like I am trapped cause there are people next to me I almost wanted to jump out to be honest. I didn't obviously but I now know what all I can handle and what not. Thank you for hearing me out. If there are better times for people with sensory issues and having borderline personality and anxiety issues please let me know

This was the worst flight of my life. I was placed in 33D which should not even be considered a seat. If anything it should be a heavily discounted seat. Aside from the usual more tolerable issues (no leg room, delays, poor snacks, the air vent smelling moldy, etc), this location was plagued by being placed directly in front of the bathroom door with all of the fun smells and sounds. The worst part was that there was a dozen available seats on this flight and was unable to moved my seat to any of them. I find it unbelievable that this seat was first assigned over any of those. Very disappointing.

Alaska Airlines has great customer service. I would like the Alaska lounge to improve with food options.

Captain talked to us. View from f in can was stunning along shore

I bought this flight for my mom to come to Houston to see her grandkids and on the way here, their flight was delayed over and over and she didn't get until midnight and she was supposed to be in at 5: 30pm. My mom is almost 70 with a bad knee so that's a long time to be stuck in an airport because her first flight was delayed and she missed her second flight and had to wait for the last fight of the day just to make it. Not only that, which is ridiculous because if a flight is delayed the next fight should have waited for them, on the way home, once again her flight was delayed and by the time she would have gotten to Portland she would have missed her flight to Redmond. So we called and had to get her flight changed because of that. Thankfully she was flexible and flew out the next day, but the Portland trip didn't happen. I am happy that Alaska did make it right by getting her a new flight and upgrading her seats but there should be holding the next flights if the flight is getting there within a few minutes of them boarding. If one flight is delayed, the next flight should be delayed just to accommodate people. Older people having to wait in the airport in uncomfortable chairs for hours on end is not the best for my almost 70-year-old mom.

the flight was significantly delayed. Not much was done by the airline to compensate passengers

the flight itself was totally fine. The crew were great and very helpful. The flight was delayed, however, over an hour without a lot of information as to why.

Had to walk back and forth between concourses to figure out which gate I was supposed to be at. The app and the flight board in the airport had different gates listed. Was told numerous times to check bags only to get on the plane and find that there was plenty of room for bags. The flight was over an hour late which had me landing after the last train departed. WiFi was unusable

My experience was okay I changed my returning flight and I was charged extra money which I dont think should be the case, especially because I experienced small delays from my going flight. And many flights were either canceled or delayed after my original flight time. I believe some customers should have the ability to change flights due to certain situations

I've taken four flights with Southwest within the last three months and every single flight was delayed.

It was great and arrived home a little sooner than expected which is nice.

I fly out every other weekend and this is the 4th time my flight has been delayed at Southwest. I will be flying out twice a month on average for the next 6-7 months. If this is your average ‘on time’ I’ll probably be flying another airline.

WiFi was inoperable - second in four recent Southwest flights where that was true. I need WiFi for work and if Southwest cannot provide, I’ll stop using it

It’s too cold like fridge and they don’t offer a blanket with expensive price

Boarding now takes twice as long since going with assigned seats.

Bad. Flight was delayed due to maintenance issue with Delta. Seats were small, no service, bag got broken on initial flight. Cramped and hot. Sitting inside with no ac.

Flight attendent didn't let me sit in the empty window seat literally next to me. Doors had closed already so I moved over. She came over, asked for my ticket and made me switch back to the middle. The man on the aisle and I were right on top of each other. Seemed like a real power trip for no reason at all.

The flight was delayed and passengers were told that they will miss connections as flight may get 40-55 min late.

The flight from Atlanta to Tallahassee was delayed, not such a big deal because it arrived almost the same original time. Most of my complaint is that one of the boarding agents and one of the flight attendants seemed bothered and were not very friendly.

Be on time. No issues with weather etc. entirely on airline.

Good flight — left on time due to on time arrival of Pittsburgh flight

I think in the future I cannot fly anything less than Comfort plus. The seats vary depending on the plane. The people are extremely nice and funny. I try to only fly Delta if I can help it.

delayed take-off, then had to circle in air for awhile, wi-fi did not work, then the cabin got extremely hot multiple times and the luggage was at wrong carousel at LGA. In addition, plenty of overhead space so they checked bags too early. Horrible flight.

Flight was fine, it was on-time and was not cancelled which is very good. However the small cabin bag was forced check-in although once I entered into the flight there was lot of space which would have accomodated 10 such bags. Moreover this caused delay on arrival of my bag due to which I missed my booked cab and had to wait for another 20 minutes before the next taxi (Uber) arrived.

WiFi only works on about 75% of my Delta flights. I rarely fly SW, but their WiFi works 100% of the time and is easy to connect. On my DL flight from DCA to BNA today, I try to connect to WiFi for about 30 minutes, but I gave up. I have a lot of work to do, and I lost two hours today. Very frustrating.

Stored my cloth purse under seat in front off me as instructed. When I retrieved it, half of it was soaked, along with everything inside it. I don’t really know how that could have been prevented because the area did not look wet, but I was not happy about it.

Seats needs to be wirer and food is very poor

Seats are uncomfortable and left me in pain in my tailbone area. I got about one hour of sleep.

Phx - ORD was nice 737 with starlink and the ORD - grr was ancient bare bones airbus with not even a power port lol

No white linens in premium economy . Salad was literally frozen. Food was terrible. No snacks. Ran out of food. I asked a flight attendant for snack on hour 8!of 16 hour flight and she said they don’t offer snacks and called me crazy for not having my own snacks for the flight.

It was easy to board, and the staff was friendly and helpful. What could have been better is that I shouldn't have to pay extra for a seat that doesn't recline.

Was on the plane sitting longer than the actual flight in air was, boarded at 5:45p and didn't take off until 6:50p flight was only about 30 minutes long. Just was poor experience will booking more with American Airlines.

Pretty much the exact same comments for this flight, there was crazy weather!

The guy in front of me was talking constantly, even when the pilot was making announcements. I found this very disrespectful to the pilot and to others.

My TV didn’t work I couldn’t watch any movies, but I was at least able to share with another passenger.

Wheel Chair Access sucked. I had a guy from Bangaldesh drop me off without taking me to the gate

The amount of gate changes and delays is completely unacceptable. This has happened on 3 of 4 trips between Chicago and Dallas in 2026.

I didn't like anything about this flight. The only reason anyone drinks Jack is because you ran out of Woodford. You should know to stock more Woodford. When you wait of first class hand and foot from the minute they get on the plane 5 feet from me but then start service from the rear of the plane so main cabin plus gets the scraps, that's how you get people to stop flying your airline.

American Airlines was horrible! The layover flight to DFW was delayed with no clear communication and for us having to stay the whole day which led to staying a night in Dallas was comped with 2 $12 dollar vouchers and a crappy hotel. We missed a whole day in Tokyo for our honeymoon and stressed the whole 24 hours. We were supposed to leave at the same time the following day, but that was delayed hours again. And instead of letting the delayed flight go first, they let the flight that was scheduled ahead of us. American should refund us the day wasted in Dallas that should have been in Tokyo! We had lost out on paid events that we can’t get refunded. When we finally did leave, it was a good flight. You would think that was the only issue with American but we from the LAX layover, we were delayed 6 hours and were given a $12 dollar voucher that covered a drink only. The only communication we were given then was that because they were delayed in a prior flight we were delayed again. I don’t understand why it was only with American that we had such a bad time with! They have definitely left a sour taste in our mouths for our honeymoon! And then they did send an email saying we could have 2K miles…. For what? To be delayed into another day and miss our flight again?

The delay update was very late. I had a stressful short connection and RAN through Chicago to get to the next flight, only to find the plane wasn't at the gate yet an nobody was boarding. I would not have had to run if the delay was updated earlier.

comfy and spacious seats for premium economy, nice flight attendants. only problem was the wifi did not work, and my entertainment screen was locked in Arabic language and all kids shows with no way of seemingly changing it. but the flight was fine and I arrived with no issues

extremely tight seats. seating next to a large person makes the space very uncomfortable. The crew is not very friendly either.

The flight was 3 hours and 40 minutes late. The communication around the delays was awful. I fly this route regularly and it is always late. I don't understand it. The flight attendants were not friendly and were generally loud. This was an overall bad look for American Airlines.

It was a late flight; crew was invisible. Zero air flow - the tiny plane was a sauna; the left the lights on for 1/2 of the flight; there was no water. Never again.

We were delayed a long time. We waited for “catering”. We didn’t get any food or accommodation for our wait. It made us land well after dinner time at our destination.