Flight was fine. Only thing was flight was delayed nearly 2 hours. Flight was originally scheduled to depart at 7:50pm but didn't depart until 9:50pm. I got home around midnight. It was later than desired and I had to get up early next day to take kids to practice. I have noticed that last flight of day on West Coast for Southwest always tend to have delays.
Wasn't expecting this, but, we actually ended up getting assigned to the first row of seats!!!!! The extra legroom came in handy
Trash experience on all my flights this week. Delay after delay. The flight I’m waiting for has been delayed 6 times and nearly 3 hours.
Southwest has been a nightmare. Delayed flights, missed connections, systems down. Never again am I flying southwest.
had to check bag at gate when there was still overhead bin space. As usual the WIFI didn't really work.
Terrible delay today. also, waited 90 minutes for baggage to unload in Seattle earlier in the week.
Like new plane. Great crew. Comfortable. Clean. On time. Happy employees. Good organization and control of passengers.
Flights delays were communicated timely and helpfully, but there was a significant delay without any real effort to make up for that. Also, the in-flight WiFi was very spotty. That said, this was my first time with Southwest and I was quite happy with the service and staff otherwise.
Delayed and once landed waited very long for the luggage
Nice managed … it was a smaller plane, so the seating wasn’t as comfortable.
Flight was way over-booked and the turn over too fast from the last flight to the next. We had delays both ways due to storms -- not our trip but the one the plane had taken before us. Just seemed like poor time management. Shouldn't there be a slight buffer built into the schedule? And every seat was full to the detriment of loading.
Delayed 2-3 hours. We boarded one plane, then had to deplane, and board another. Got to Houston 2 hours after the scheduled time at 2 am CST.
I paid a substantial additional fee to upgrade to Premium Class because I wanted a more comfortable, peaceful flight. Instead, Alaska seated a couple traveling with a 14-month-old lap child directly beside me. The child was loud throughout the flight—screaming, throwing objects, and tossing food around the row. What I paid extra to make relaxing and enjoyable became stressful, cramped, and absolutely miserable. There was nothing “premium” about the experience beyond a few additional inches of legroom. I understand that families and young children need to travel. However, Alaska sells Premium Class as an upgraded experience and charges passengers accordingly. If the airline is going to collect a significant premium for added comfort, it should give customers some meaningful way to protect that investment—whether through better seating options, advance notice, the ability to relocate when seats are available, or a refund when the experience is completely undermined. I would not pay for this upgrade again. It was a waste of money, and I intend to contact Alaska directly to request a refund of the Premium Class upgrade fee.
It differed from the flight out to Kona: fewer people thus a simple seat change was great. 1 row 2 seats. The menu was also better than the flight out as well. It arrived 45 minutes early.
Other than delays by two-three hours it was good.
Being on time would be a good start. Every flight I had was delayed making it very stressful.
First class flight attendants went out of their way to help me with bag of ice to ice my foot (recovering from surgery) which helped with swelling. And helped with leg rest that I couldn’t move.
Stop with the fake cheerfulness and the too often expressed sentiment that all you care about is our safety. Bull…. You use that as an excuse to keep us cowering in our seats. How about you go back to the old standby of telling the truth… like why you overbook, why you are delayed, why we don’t get vouchers for your screwups.
Overall its fine, but I've been lowering my bar for what to expect over the years. What I look forward to most is the crew. Alaska's flight crews are the best. I compare every other airline I fly to yours. Ok, so now lets discuss the plane and amenities: One of the bathroom sinks was inoperable. The crew did the right thing by putting hand sanitizer there. On food - there really isn't any food on these flights unless you pre-buy it and I missed the window, so I ate some garbage in DFW's Terminal E. Let's face it - terminal food in most airports is just junk, so not your fault. The only snack we got on our flight was a bag of salty, cinnamon flavored pretzels. I ate mine, because I was hungry, but really felt like it was a waste of calories. Entertainment options aren't as good as they used to be. I guess Hollywood, Netflix and HBO just aren't creating content like they used to, or we watched everything during COVID and can't be satisfied anymore. I partially finished a number of different shows, ranging from stand up comedians, movies, tv series and foreign films trying to find something. In the end, I could see why nearly everyone around me was brain rotting on Instagram, so I zoned out listening to my favorite playlist and plinked away at email. I see you next month!
No communication on fact flight was delayed. Sat in sweltering plane for 45 min without explanation. Sat on airplane without explanation again after landing.understand delays happen but lack of communication and concern for my lost time was disappointing
Surprisingly the coffee was pretty good and they had a gluten free bar handy!
Gate agents call groups one and two and give about 3-5 minutes for each group to board, then the call groups three and four together and it causes a bottleneck in the line. Give each group 3-5 minutes to board before calling the next group.
We sat at the gate for over 30 minutes, with no indication as to why
I didn't really interact with any of the crew since we had a bumpy ride and no refreshments were distributed.
It was delayed over an hour and a lot of announcements disrupting movie.
My flight experience was generally good, but the boarding process was stressful. I was pulled out of line at the gate during the photo ID check, and after being cleared, I was never given an explanation for the delay despite asking for clarification. This lack of communication was the only downside to an otherwise smooth trip.
I didn't use the onboard amenities, so it is difficult to comment on those services. Otherwise, the flight from Nashville to Toronto was quite crowded, but the boarding process and the flight itself were perfectly fine.
Seats were old and very uncomfortable. Coach seating is way too tight
WiFi was a major problem and if it does not work on a 4 hour flight then that lowers the overall experience
The wifi was barely operable. just enough to charge me, not enough to be useful. I wasted 2 hours of time I could have been working. So now, I' have two hours of work this weekend to catch up on thanks to Delta's crappy technology. Plus I'm out the money!
Smooth flight, easy boarding process. Made up time in the air with initial delay due to weather pass through
Flight was over two hours late, but they notified us early in the morning. They ended up changing planes the food on board that was extremely mediocre and we were in premier class.
Usual wait for over a half hour for a gate at Ohare. They tell you you'll get there early then sit on the plane and wait almost an hour
I enjoyed it, again I believe air Canada has better seating options and better drink options
Plane congestion resulted in a 1 hr wait from landing to arrival at the gate. This was in addition to also experiencing extreme delays on my incoming flight.
Delayed too much. 1.5 hrs in the airport and another 1 hr in the runway. Got too late in the night. There was no proper food available.
awesome team work seen since on board till off plane in my destination. thanks you so much.
Job well done, being treated for good and helping a lot . thanks you so much till will meet against.
Very disappointing that on an international business class flight they would not give me access to the lounge in Boston. They said it was because it was a codeshare flight. International business class should include lounge access regardless of codeshare.
My TV didn’t work I couldn’t watch any movies, but I was at least able to share with another passenger.
The crew was wonderful, the plane was fine. We left the gate on time, but we had to wait 40 minutes on the tarmac because of all the congestion at Boston.
Seats were the worst i ever experienced — narrow, hard, no leg room and a long flight
ontime. Seats are terribly close together for someone my height.
I don’t think I’ve ever had a flight with American that has been without problems. Mostly delays - this time for over 3 hours. They should have just brought another plane into the terminal but they just had everyone sitting around misterable all day. They turned a 3 hour flight into a 12 hour trip for me (including the “planned” layover). It was ridiculous.
The flight from American side was good, my main issue this was a part of a partner flight with gol, preventing me to use digital boarding passes and doing checking previous of the arrival to the airport.
Id like for them to not have lost my bag. And maybe be a little nicer to me, given the fact they lost my bag.
The flight was delayed but we were given no updates. The time just kept changing in the board. We were delayed on the runway as well. Then, my bag was lost and still hasn't been returned.
The flight landed in Phoenix and taxied the runway for 15 additional minutes. I had a connecting flight I barely made it to because of the delay of the plane taxing the runway.
The flight was delayed a dozen times and finally took off 3 hours late. American gave us 12 dollar vouchers which barely buys you a water at the airport. Options to rebook were easy to access and complete although I didn't go this route.
I have executive platinum status with American Airlines. It seems impossible to be upgraded anymore and I’m never offered a cheese plate or thanked for my loyalty.
