Reviews for U-Save in San Juan
- All reviews 100%
Dec 21 2015
NEVER rent from USave
Pros: When I landed, the rental agency was closed. They knew what time my flight was coming in but they did not notify me when I booked the reservation that their office would be closed when my flight arrived. I called the national number. They said if I called the local number someone would pick up. They didn't. National number also said they would have someone call me back as soon as they opened in the morning. They did not. I called the national number several times in the morning but kept getting sent to voicemail with a promise they'd call me back. They never did. Finally called the local number in the morning. He asked what time I arrived the night before and said they were closed at that time. (Funny... the national office said they closed at a different time... ) Local guy also said said because I had not shown the night before he'd canceled the rental. I asked how could he help me now. He just said he couldn't. Told me to go online to rent a car from them. I went online and the site said to call the local office to rent a car. At that point I just gave up.
Dec 12 2015
Cons: I received my rental and everything was fine. Two days into my trip the brakes on the car I rented failed and thank god I was able to stop the car. I then had to get the brakes replaced at my expense. Making the trip miserable. I was reimbursed for the brakes after I returned the car, but in no way does that compensate for the moment you step on the brakes to find there are none. This company needs to remember that vehicle maintenance and customer safety needs to come first and foremost.
Nov 23 2015
No frills rental
Pros: Great value. I did save $$$$
Cons: Car was mechanically sound but had some damage. NO POWER WINDOWS OR LOCKS.
Nov 14 2015
Cons: They force you to take on their insurance if you cannot produce a letter for your insurance company proving coverage. The coverage offered was 1 1/2 times more than the rental.