Reviews for Thrifty in San Juan
- All reviews 100%
Feb 17 2017
Pros: Puerto Rico is beautiful and once my Thrifty car pickup interactions were over, everyone I met on the island was lovely.
Cons: No more not-so-Thrifty rentals for me. Obnoxious, disinterested staff in San Juan airport - and . Thrifty would be better served by having a kiosk. I was told that the (not extravagant) car in the listing I chose was not in the class of cars I paid for and would cost more. The insurance I purchased online with the rental - it turns out - is completely separate from Thrifty, meaning I'd have to pay Thrifty for any issues/accidents and then try to make a case for reimbursement with the elusive ins. company. And to be reasonably covered I had to buy yet more insurance. Thrifty told a fellow customer at the counter, who was returning a car with a less than full tank, that she would be charged for an amount of gasoline that was significantly greater than the actual capacity of the gas tank. The rep was 100 percent indifferent
Feb 7 2017
Great new rental car
Pros: I liked how fast they were able to get me and my family out the door for our vacation. Easy, friendly and helpful. The car was waiting, doors were open and a tank full of gas.
Cons: I didn't like that the car size I wanted was not available. Our luggage was jammed in trunk and extra seat next to the baby's car seat. I was uncomfortable in a small Kia car and wanted a larger car but the have very limited inventory.
Feb 3 2017
Pros: Price, check in and out.
Feb 2 2017
Cheap rental, poor service
Pros: The car was just fine, and it was decently cheap ($90 for 2 days, including a toll pass).
Cons: Despite scheduling our car pick-up for 6 a.m. at the airport (when our flight landed), and there being no line at the rental counter, we were stuck waiting over an hour for our car to be ready. Their excuse? "We open at 6, so we need time to bring the cars over from our other lot." Ok... except they *knew* that we were coming at six, so our rental car should have either already been there, or been the first one they brought over. We knew their service would be questionable based on Yelp reviews, so I expected a little bit of a wait, but an hour+ when we had a reservation is pretty bad.