Reviews for Hertz in San Juan
- All reviews 100%
Jul 21 2017
Not good at customer phone number
Cons: We had flight delays and had to make arrangements, we called hertz in PR our destination and no one would pick up even with a 24 hr customer service. It was very hectic. We rented thru price line and they made us play back and forth with calls saying, oh we can't do anything you have to call hertz. We would try hertz and no one pick up. We had to call hertz headquarters and they put a note in our rental and finally they patched us thru. Other than the rest of the rental was ok.
Jun 21 2017
Pros: The promptness and pick and drop off were super easy and convenient in the airport next to our terminal.
Cons: I wasn't aware that the insurance was so expensive and toll allowance was extra.... ended up paying almost 300 dollars in addition to the money paid beforehand!
Jun 12 2017
Pros: Everything from the picking up to the dropping off.
Jun 10 2017
Overall good experience
Pros: The car was clean and ready to go. And drop off was super easy.
Cons: Only thing is that it was really expensive to change the time of the return for just a few more hours