Pros: The drop-off was a disaster. I called a day in advance to request an additional hour, waited 25 minutes on hold and finally reached a gentleman who confirmed my reservation number, and said he added an hour at no additional charge. The day of the drop-off, the man who checked my car was EXTREMELY rude and unpleasant and informed me there was pet hair in the car and that it was my responsibility to clean it; and the woman at the desk said the reason for this is because their shop-vac wasn’t strong enough to pick up hair. (Extremely weird reasoning.) So I was forced to drive home to get my Dyson animal vacuum and clean out the car. I even brought the vacuum with me to the location to make sure I got it all (it was just a little bit on the floorboards in the first place from my shoes). It was at this time that they informed me that the woman who gave me the rental was supposed to tell me any pet hair was my problem and not theirs. Now it had nothing to do with their vacuum? Even though I cleaned the entire car, the man still said there was pet hair and when I offered to clean it again, with my actual vacuum in my hands, he declined saying “they would let me go this time.” I was shocked by how rude he was. So when I went to pay my bill, they had added another FULL DAY on. Then she changed it and gave me a final copy again, with another hour tacked on, even though I had called and gotten an hour approved. She finally removed it and acted like she had done me a favor by doing so.
Cons: If someone had just TOLD ME to vacuum out the car before giving it back, which I have NEVER been asked to do before today despite renting cars countless times, I would have just done it. Also, please train your staff not to be vindictive and rude. It was like I was in the twilight zone today.
Worst Rental Company Ever!
Cons: We showed up as scheduled to pick up our minivan rental for our summer family vacation. We first had to wait over 30 minutes just to begin the rental process. Then they did not have a vehicle for us and were unwilling to help us find a minivan in the area. They were rude and completely left us stranded. We had prepaid our hotel stay and prepaid tickets to the theme park but with no rental we couldn't take our 4 children on vacation. WILL NEVER GO BACK!!
Pros: The sleekness of the car, Bluetooth capability, good AC and fair gas mileage.
Cons: When we went to pick up our car at the location I picked, there wasn't a car for us there even thought I reserved one 2 weeks ago. The guy called around for twenty minutes or so and finally found one that could be delivered to their store. He said it would be another 30-40 minutes until it got there. I reserved a car to pickup on a certain day and time, I expect a car to be there. I couldn't just wait around for that long so I went to pick it up at the other store. I had to wait another 20 minutes for them to help me and then when I finally got a car, the keys didn't work. I eventually got one that worked and got on the road an hour and a half after I had anticipated. I will never use Budget again.
Pros: The car had excellent gas mileage and was comfortable. The service was great when I picked the car up.
Cons: Wish the people at the dealership knew where the rental drop off was, I ended up being late because of their confusion.
Pros: xm radio included.
Cons: fire engine red color. this was only choice and I hated it.
Cons: Had to go from one office to another, cause they didn't have the car we renter at the office where we should pick it up The car type was SUV Jeep or similar, but we ended up with KIA sportage, which I don't think fit the description Had to pay much more for the insurance than what was stated on the website
Pros: Julio C at Budget was awesome- kind, helpful, tried to be as accommodating as possible.
Cons: When I rented the car online I requested pick up and drop off from Las Vegas Airport. It booked me instead to a location in Henderson NV- a totally different location (but I am a tourist- how am I supposed to know that?!). Thankfully, Julio C helped me out but not after massive amounts of unnecessary confusion
Not what I reaerved
Pros: Staff was nice.
Cons: Could not pick up the car where reserved. Had to wait until the next day to pick up the car at the Las Vegas airport and Budget raised the price.
Cons: The rental car was horrible out of balance shaking bad
Where can I find Budget car rentals in Henderson?
Top tips for renting a car from Budget in Henderson
- 25% of our users found rental cars from Budget in Henderson for $31 or less
- Book your rental car from Henderson in Budget at least 1 day before your trip in order to get a below-average price
- Premium rental cars from Budget in Henderson are around 55% cheaper than other car types, on average