| Economy | $33/day |
| Compact | $30/day |
| Intermediate | $34/day |
| Standard | $40/day |
| Full-size | $36/day |
| Minivan | $55/day |
| Full-size SUV | $85/day |
| Premium | $61/day |
| Passenger Van | $115/day |
| Luxury | $57/day |
| Premium SUV | $89/day |
| Supplier Choice | $34/day |
| Intermediate SUV | $43/day |
| Standard SUV | $46/day |
Cons: There should be more people at the desk. Over an hour wait to pick up the car almost caught a heat stroke on line
Cons: There’s a lot of hidden charges!!
Cons: Upon return I needed to change my credit card and then had to stand in a long line for pick ups to speak to a person in the office counter. There should be a dedicated person/counter area for Returning customers.
Pros: Everything was great from start to finish thank you!
Pros: The car was fine
Cons: I waited in line for over two hours to pick up. We we outside in 93 degrees heat with no shade.
Cons: I had to wait for almost 2 hours to pick up the car, which is completely ridiculous. There were probably 100 people picking up cars Saturday morning and only 5 people working. Then budget overcharged me at drop off.
Pros: Worst experience I ever had! Waited five hours for a Rent-A-Car in a circle wrapped around the building twice. Once I finally got my car there was no key for it. They transferred me into a second car a few minutes after that that was actually someone else's car on line. They finally gave me a third car and they told me was in a parking space in the parking lot and it was not in that space it was running in another space and had not even been cleaned yet
Cons: Everything could have been better. Mismanaged and unorganized!!!!!
Cons: They overbooked while being understaffed. Had to wait 3 full hours in the beating sun to finally get the car. Was a nightmarish experience...
Cons: Waited over an hour to get my vehicle despite having an appointment to pick it up. The location was hugely under staffed and I would have gotten to my destination via another method had I known that I would have been waiting so long in line. The line literally wrapped around the entire building.
Additionally my vehicle smelt like smoke.
Staff were friendly and trying their best. The website needs to warn you about wait times at the very LEAST!
Cons: 3 hour wait.
Cons: First of all, the wait was ridiculous - over an hour to pick up, with a line stretching around the building. However, I'm willing to forgive this - it's NYC, it's a Friday, it's busy, it happens. What wasn't forgivable was the complete disregard for COVID best practices (despite the cheery sign at front about your 'worry free guarantee', which was clearly for show).
- With the large lines, there was no social distancing taking place in the queue, and no enforcement from staff for people to keep their distance. When people are waiting for over an hour, this is incredibly dangerous.
- Despite your signage saying that gloves and sanitizer would be provided to all, there were no gloves available, and the hand sanitizer station was empty.
- By far the most troubling thing was the cars being bought around for pick up (why was this necessary to begin with? Most rental car companies you just go and pick up the car from the lot yourself). I watched 5 cars being brought to customers, and in every case the attendant wasn't wearing a mask when they got out of the car - they were all just hanging under their chin, which makes them useless. This is so incredibly dangerous - this disease spreads in small spaces and surfaces, so cars are the perfect breeding ground. All it takes is one attendant to have COVID, and they've infected potentially hundreds of travellers. For a company that is a gateway for people coming from all over the country & world, which has a high probability of coming into regular contact with people with COVID, this is beyond irresponsible.
Pros: Line was too long. Waited for 2 hours before giving up and leaving
