Pros: I rented from the Newark, NJ branch on Washington Street. They were great. Super friendly and accommodating. I wish every car rental branch was this nice!
Sep 26 2016
Pros: I got a steal of a deal and a free upgrade. Car was clean and the process from landing to driving out of the garage was swift and the workers courteous.
Apr 25 2017
Pros: The gentleman who assisted me at the Newark location was great and very friendly. He was very accomodating and it was not his fault with my negative comments.
Cons: When I made my car reservation, I had ordered a car to be picked up and dropped off at Newark airport. But when I got to the Enterprise counter at Newark airport to pick up the car, they told me they didn't have any record of me because the car was at the Enterprise location on Washington Street in downtown Newark. The woman at the Newark airport counter would NOT honor my reservation and I had to take a cab to downtown Newark and had to incur extra costs for cab fees that I had not inticipated on. I had a broken foot and was on a knee scooter and It was difficult for me to get around as it was. That is horrible customer service being that I was dealing with the SAME RENTAL COPANY. The gentleman I dealt with at the downtown Newark location was very freindly, courteous and kind. But realizing what a pain it was to get my rental, I doubt I will use Enterprise again.
May 11 2017
Not At EWR Airport!!
Cons: Off-site: you guys need to specify that this location is offsite of EWR airport!
Nov 7 2016
Great car. Great service.
Pros: The staff were friendly and efficient. We were in and out in just a few minutes. They gave us a free upgrade because the original car we booked wasn't yet ready. Right outside the door of Newark Penn Station.
Nov 26 2016
Cons: Power port didn't work. Company was totally anal about scratches on outside of car. Seemed to be looking for any reason to add damages charge to rental.
Dec 4 2016
Pros: All good
Dec 25 2016
Booked for $162, charged $500 for ONE DAY RENTAL
Pros: The vehicle itself was very nice but I had to wait for hours to get any car. That process was a complete nightmare. The enterprise staff were doing their best, though.
Cons: I booked to have a car at the airport but instead was booked at a location in the city. It was a huge amount of trouble to get there from the airport, believe it or not, and even the taxi driver couldn't find the location.
Dec 30 2016
Pros: The vehicle was good, and the location is easy to find
Cons: The pickup and drop off process wan't professional. During pickup, the agent was eating a chocolate bar while handling my id and credit card and the entire process. During drop off there was only one employee working and a lot of people picking up and dropping off. It could be a better experience with training.
Apr 4 2017
Pros: Friendly and helpful staff at pickup.
Cons: Filthy interior and trunk. Reserved and full sized vehicle and given a standard size.