Pros: I rented from the Newark, NJ branch on Washington Street. They were great. Super friendly and accommodating. I wish every car rental branch was this nice!
Sep 26 2016
Pros: I got a steal of a deal and a free upgrade. Car was clean and the process from landing to driving out of the garage was swift and the workers courteous.
Nov 7 2016
Great car. Great service.
Pros: The staff were friendly and efficient. We were in and out in just a few minutes. They gave us a free upgrade because the original car we booked wasn't yet ready. Right outside the door of Newark Penn Station.
Nov 26 2016
Cons: Power port didn't work. Company was totally anal about scratches on outside of car. Seemed to be looking for any reason to add damages charge to rental.
Dec 4 2016
Pros: All good
Dec 25 2016
Booked for $162, charged $500 for ONE DAY RENTAL
Pros: The vehicle itself was very nice but I had to wait for hours to get any car. That process was a complete nightmare. The enterprise staff were doing their best, though.
Cons: I booked to have a car at the airport but instead was booked at a location in the city. It was a huge amount of trouble to get there from the airport, believe it or not, and even the taxi driver couldn't find the location.
Dec 30 2016
Pros: The vehicle was good, and the location is easy to find
Cons: The pickup and drop off process wan't professional. During pickup, the agent was eating a chocolate bar while handling my id and credit card and the entire process. During drop off there was only one employee working and a lot of people picking up and dropping off. It could be a better experience with training.