Pros: Fast for the most part and car selection was better than I thought it would be
Cons: Made a reservation for 6PM but was told the location closes then and forced me to try and come earlier the day of my reservation. When I was running late, I called and they were extremely difficult in trying to help or offer another solution only letting me know "we close at 6". When I asked why they allowed me to make a reservation for 6 or what do other customers do, it was clear they didn't want to help or accommodate me in anyway and I had to push back my rental time to the following morning instead. This messed up my weekend plans and made me very annoyed and angry. There was no work around offered or any understanding or customer service. The manager who helped me the following day did his best but even he admitted that the situation was not handled well and apologized.
Jul 10 2017
Pros: As always, my rental experience with Enterprise in Englewood was outstanding. I have lots of rental options, and always opt to work with Enterprise.
Pros: Car was in great shape asks clean. Employees were friendly.
Cons: Touch screen audio system didn't always respond so I couldn't adjust the radio using the screen.
Dec 21 2016
Customer service was great.
Pros: Customer service.
Cons: You are given two keys. They are connected with a wire and you're told you cannot separate them. What's the point of two keys except as a money maker -- if you lose your keys you get to pay for two.
I rented last month with a friend, two drivers. We each wanted a key and were told we could not separate them.
Dec 27 2016
Pros: Kind, efficent and helpful staff. Great car, very clean , would return!
Jan 17 2017
We love Hertz
Pros: Planned a last minute vacation and picked up at the Teaneck location. While we are Hertz Gold members and frequently rent from Hertz, this was our first time using this location.
The staff at this location is OUTSTANDING. They went above and beyond to make sure we had the best car quickly on a holiday weekend. Everything was seamless. The car ran very well and was very clean. We will definitely be using this location again.
Pros: The vehicle was upgraded for free after my standard size vehicle wasn't available.
Cons: The inside of the windshield was very filmy and I had to thoroughly clean it myself to drive safely. I found a beer bottle under the drivers seat and empty soda bottle rolling around under the passenger seat. The exterior of the vehicle was spotless but these "leftovers" from the previous rental were concerning.
Sep 7 2016
No overnight drop off. No answer at local office.
Pros: The location is close to upper manhattan and therefore less expensive than a manhattan rental.
Cons: no mention if overnight key drop (there's none at that location), and attempted to call multiple times with no answer and no voice recording nor was the call forwarded to the general number.
with no information on the website as to Labor Day hours.
the customer service representative told me I was wrong and was not helpful. I could go on ...
Apr 30 2016
Not the car I expected
Cons: Online I booked and paid for a luxury car; Lincoln MKX or comparable. I ended up with a Ford Escape because that's all they had. No one told me I was going to be downgraded. That was NOT what I saw online and paid for. I was running late and so there was no more time to go on and on about why I didn't get the car I wanted. They reduced my fee however, that was no the car I asked for.