Pros: Why rent a normal, boring, dinky little thing when for just a bit more you can drive a Dodge Challenger? I couldn't think of even a bad reason so we took the Challenger and we greatly enjoyed it. A great decision.
Cons: Our weekend wedding was so busy we had little time to actually drive the Challenger as much as I wanted to. Major bummer!
Mar 29 2016
Pros: Agent tried to get us a better deal. Saved some money.
Apr 7 2016
Great price and good service
Pros: The price was surprisingly low for drop off at another airport.
Apr 20 2016
A very comfortable ride, and good service at both
Pros: Nice, roomy, clean car.
May 24 2016
Pros: I liked the car and quick transactions. The employees were succinct and offered helpful options that ultimately made our experience positive. I'll be coming back.
Cons: I purchased third party insurance and was told at the desk that it may not be enough in case of an accident, which was annoying but realized it was a selling tactic as opposed to a hidden fee. Also, we were advised to upgrade to a mid-size sedan over our compact car, which proved beneficial. However, we were unable to keep the $7/day promotion for all compact and sedan cars the day I made the reservation.
Oct 17 2015
Pros: Quick and easy!
Oct 22 2015
Cons: Headlight went out on the first car but the drop-off and pick up of a new car was easy and hassle free.
Oct 25 2015
Pros: Nice vehicle
Cons: Waited 45 minutes for the vehicle. Very aggravating.
Nov 10 2015
Amazing last minute deal
Pros: It was ready for pick up within 5 min getting to the location
Cons: I rented a car to drive to drive a few hours for a wedding. It was late when the wedding ended but I needed to drive back. What a time to learn the headlights didn't work. Only the brights worked. It was a pretty scary drive home bc the road I was driving on didn't have street lights so I had to balance driving in the dark vs blinding others on the road. When I returned the car I mentioned this and they said "we meant to take this car out of commission due to mileage" but had not yet done so and took five dollars off my bill. To me, an apology alone would have been better than five dollars off in exchange for the dangerous situation I was put in. From this experience, I learned to check the lights before leaving any rental place and not to rent from budget.
Oct 13 2015
Cons: Budget rep kept trying to sell products we did not want or ask for and even slipped in 300 extra in insurance before getting him back on track. Did not appreciate the pushy attitude
Oct 26 2015
Reminded me of the DMV
Pros: Clean car, good gas mileage.
Cons: Picking up my rental took over an hour. A deli style customer number system was used which on its own is fine, but when you get number 60 and they're on 31... well, it's like a nightmarish DMV story. I don't think I'll be doing Budget in Phoenix again.
Oct 27 2015
Cons: I have to wait for more than an hour to get my car
Nov 17 2015
Drop off easy; pick up not a good experience
Pros: Car rides as clean and drop off easy
Cons: Reserved rate not honored. Poor pick up service. Not a full tank.
Nov 24 2015
Pros: Fast sevice
Cons: Someone had smoked in the car.
Jan 5 2016
Pros: Agent was courteous and helped upgrade us.
Cons: Multiple issues with the computer that resulted in us waiting 15-20 minutes to get paperwork finalized.
Jan 19 2016
Taken advantage of by Budget Employee
Pros: The facility was clean and nice
Cons: I had made a reservation for $53 for the car I needed and the budget employee put upgrades on my reservation for $192 that I was unaware of .
Jan 20 2016
Pros: Everything went as smooth as possible. Thanx
Feb 5 2016
Cons: Car was double booked and smelled smoky. So a 30 min. delay at pickup.
Pros: Rented in Palm Springs and dropped off in Phoenix. No problems. Quick in and out with prompt bus service to the airport.
Feb 21 2016
Great price and service
Pros: I arrived without a reservation and went to the Avis counter. The price for a one day rental wo a reservation was going to cost $150+. I went on Kayak and found the same vehicle for around $50, made the reservation and waited about 15 mins for the system to update with AVIS.
Apr 3 2016
Raked over the coals for returning in a different
Pros: The mini van was perfect for our family, clean and ready to go.
Cons: When we arrived we had to wait over an hour until they could give us a car as they said they didn't have one ready. Rep claimed the people who had the car didn't return it on time. Wow is this the only car you have and there were several people ahead of us and behind us who pre-booked rental but they didnt' have enough cars. I did see 2 people go to the rental spot beside avis and were able to get a car right away so they left avis. Also very expensive to rent a car and return in a different location, I get this to a degree but really, this seems like something that would be commonly done on vacation. While avis was the cheapest on the Kayak there is of course always so many add-ons and extra fees/taxes that it really comes out so much more than you get quoted up front. Common for all car rental companies.
Apr 29 2016
Affordable and efficient
Pros: Pickup and drop off was a breeze and the rate was very good.
Pros: Everyone very friendly and easy to check in and out.
Oct 12 2016
Cons: We booked car based on airport code PHX but the small print was an off site location. We had to taxi to the location and there was an hour and a half wait for our car...even though we booked a set time..
Sep 6 2016
Great as always
Pros: The rental was great as always. The staff were courteous and professional.
Cons: The vehicle was excellent but the seats were all stained and felt dirty.
Oct 11 2016
Pros: Nice car, good price, friendly service.
Cons: Price was not quite consistent from online to in store. Otherwise, very happy.
Oct 17 2016
Pros: They were upbeat and friendly the entire time. The place got super busy suddenly while I was there. They were a bit overwhelmed, but seemed to handle everything okay.
Cons: It took a bit longer than I expected. The phones were ringing, customers coming in to extend their rentals, so much happening. I had to wait for a car to arrive and for it to be washed. Good thing I wasn't in a rush.
Oct 18 2016
Pros: Through thrifty: charged extra for spouse to drive :(. The mud size suv which we ordered was some sort of box car. With some discussion they did upgrade us to a crossover.