E-Z Rent-A-Car
Best Pickup / Dropoff
#10 in United States
Guest reviews
Overall rating
6.7
Good
Based on 434 reviews
Cleanliness
7.2
Comfort
7.2
Pick-up/Drop-off
6.0
Value for money
6.6
Pros
"Car was nice, as expected"
(in 998 reviews)
"Helpful staff, car was clean."
(in 109 reviews)
"Drop off quick and easy."
(in 76 reviews)
Cons
"The customer service was horrible"
(in 141 reviews)
"Shuttle bus was long wait"
(in 87 reviews)
"Understaffed with poor customer care."
(in 191 reviews)
Recent reviews
Traveler rating
73
69
73
34
49
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
pick up and drop
car available
car was great
returned the car
long wait
use this company
long line
great car
waited over an hour
quick and easy
poor customer
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8.4
Cons: Steering wheel should be wiped down using an Armor All-type product.
review from
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10.0
Pros: Friendly staff- easy drop off
review from
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5.6
Pros: Staff was great, drop off was simple, Value for rental was good.
Cons: I had a pre-paid rental and they ran out of cars, I had to camp out overnight in the rental facility unless I wanted to Uber to my destination 45 mins away and get a ride back in the morning. Granted, I think everyone at the facility ran out of cars that night so this may be unfair to E-Z. It otherwise seems like a good operation, I'd try them again.
review from
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8.0
Pros: Car was nice, as expected.
Cons: Line for pickup was insanely line; rental car center was understaffed. How do they not have options for automated service? Most of the information they obtained on site was already given and could have done online.
review from
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4.8
Pros: The car was nice and clean.
Cons: Everyone on the staff, with exception of one, single person, was pushy, purposefully intimidating, and condescending. They push your fear button with “what-ifs” and worst-case scenarios to try and jack up the price. I wouldn’t recommend these people to anyone.
review from
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8.0
Pros: Fairly quick pick up process. Staff was friendly and helpful. Drop off was very easy and efficient. For the price, definitely a greet value.
Cons: Quality and cleanliness of the car.
review from
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9.2
Pros: Clean car, convenient shuttle
Cons: I was not infromed at teh counter that it was a diesel car, but I was able to find fuel locally.
review from
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5.6
Cons: They added on a ton of fees. Specifically, they charged me for unlimited mileage even though when I booked through kayak it said the mileage was already unlimited.
review from
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6.8
Pros: Short line for pick-up. Drop off easy.
Cons: Staff made a hard pitch for liability coverage, and presentation doesn’t make it clear that you electing coverage. My would have doubled had I elected the bottom level of coverage. Watched customer next to me go through the same process. Both of us had the agent re-write the contract.
review from
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2.0
Pros: Staff was apologetic, but otherwise provided minimal help.
Cons: If EZ would actually keep a car on hand for my reservation. Hard to have a good experience if they don't have a car. Similar to overbooking a hotel or airplane. My reservation was prepaid (like a hotel) so they were charging me regardless if I showed up and they still didn't have ANY cars on hand
review from
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10.0
Pros: Pick up and drop off very quick, efficient, convenient
review from
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5.2
Pros: The staff was friendly and they had good prices
Cons: For some reason, their machine was reading my credit card as a debit and was asking for a pin. They couldn’t manually enter the card and thus I had to cancel my reservation and find a new company
review from
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Where can I find E-Z Rent-A-Car car rentals in Phoenix?
Top tips for renting a car from E-Z Rent-A-Car in Phoenix
- 25% of our users found rental cars from E-Z Rent-A-Car in Phoenix for $31 or less
- Compact rental cars from E-Z Rent-A-Car in Phoenix are around 33% cheaper than other car types, on average