Reviews for E-Z Rent-A-Car in Phoenix
- All reviews 100%
7.7/10 Good
Based on 110 reviews
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7.6
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7.6
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6.7
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7.3
Recent reviews
Most recent
9.2 Excellent
Full-size
Sep 29 2016
Pros: The representative at our check-in was extremely polite and we were happy with that experience. He also gave us a map and showed us how to leave the car rental facility with ease as well as which road to take to Sedona that was scenic. Great advice! Also, when we dropped off the car at the end of our vacation, Ed was very welcoming. He also told us about taking our luggage that we were checking to the second floor to avoid the long lines at the ticket counter. Good tip!
8.0 Good
Intermediate
Aug 29 2016
Pros: Quick line, in and out of the rental area quickly, good staff
Cons: Car had a lot of cosmetic damage, ran well but looked pretty poor.
6.4 Good
Economy
Aug 27 2016
Cons: Waited forever to get through the line to get the rental
2.0 Poor
Compact
Aug 23 2016
Cons: well I never got an email reminder for my rental so I couldn't figure out who it was through or where to go so I had to use a different service. This is probably an issue with kayak.
9.6 Excellent
Intermediate
Aug 13 2016
Pros: Excellent price, representative offered a car with more
space for same rate.
Cons: No exterior signage at PHX Airport Rental facility.
I had to ask where E-Z was located.Small
sign on inside at Advantage Pick Up station.
8.0 Good
Full-size
Aug 11 2016
Pros: Very pleasant E-Z rental counter person in Phoenix. Easy to follow directions to retrieve our car.
The car itself was great. The Camry was a good choice. Smooth ride, no problems.
No waiting at either pick up or drop off. Very nice employees
Cons: Upon returning the car, there is no sign that specifies where the E-Z rental car return is. We got lost in the structure until we were informed that it was at the ADVANTAGE area.
Better signage would be appreciated.
8.0 Good
Economy
Aug 7 2016
Not bad
Pros: EZ Rent a Car is kind of had to find, unless you're looking for "Advantage," but was fine otherwise. We upgraded at the time of pick-up and they had two of the size we wanted. Responsive terminal guys.
Cons: The first car I got had the tire pressure light on, so I returned to the terminal and they gave me a different one, except this one had an empty gas tank. Had to wait for someone to go fill it which took an additional 10 min.
7.6 Good
Economy
Aug 1 2016
Ok for the price
Pros: The service was great! The car was ok, but it got us where we needed to go and it got great gas mileage. I would rent from E-Z again.
10.0 Excellent
SUV
Jul 26 2016
Great Cross-CountryExperience
Pros: The costumer service was awesome! Fast & helpful. Got us into an upgrade that suited us better and a reasonable rate. Vehicle was amazing. No issues in over 7000 miles!
Cons: Nothing
10.0 Excellent
Economy
Jul 25 2016
Pros: Staff was really friendly and quick to get the paperwork together.
Cons: nothing.
8.8 Excellent
Intermediate
Jul 25 2016
Not sure yet...
Cons: Everything was fine during pick up and throughout the rental. We received an email after getting home stating that the windshield was cracked. An agent had looked over the car when we returned it. They said it would be fine but the fact that we received the email at all after having the agent indicate all was fine at drop off makes me concerned.
4.0 Mediocre
Full-size
Jul 17 2016
Cons: The actual rental never happened. I found a better rate somewhere else, but it was a nightmare trying to cancel the reservation. I called all parties and none of them seem to be able to take care of my situation. I called Kayak, the rent-a-car company, and their partners who are supposedly equipped to handle such a situation. No one could... Simply cancel the reservation. It took 3-4 days before I got results. I regret to say that the incident will probably deter me from reserving that way in the future. Thanks for the opportunity.
10.0 Excellent
Economy
Jul 13 2016
Pros: I made a mistake and made two reservations for the same day. The front desk clerk gave me no hassles and immediately refunded my money for the duplicate.
Very much appreciated.
10.0 Excellent
SUV
Jul 11 2016
Good Experience
Pros: Car performed well. Return process also went well
9.6 Excellent
SUV
Jul 3 2016
Contact
Pros: Most everything.
Cons: No contact telephone number on contract.
5.2 Okay
Intermediate
Jul 3 2016
cost mount faster than expected
Pros: The Camry was a blast of a car. It is reasonably fuel efficient. I have never had a car that had a back up computer and I think my next car has to have one. Pick up and drop off was very quick.
Cons: The original contract was for 184.02. The final contract was for 612.33. When I got there the sales person was pushing the Camry giving me the mistaken Idea that I had gotten upgraded because they did not have any Jettas or there was a special on Camries. Charges for a second driver and the insurance to just take care of a deductible are excessive. The bill and receipt was already printed out and set up by the time I saw the actual bill. Getting add-ons over 3 times the express cost it truly ridiculous. Obviously the counter salesman are trained by this slight of hand but it has made sure that I will always look more carefully at the contract and make them re-do it when it does this to me.
5.6 Okay
Economy
Jun 18 2016
Cons: The drop off at Phoenix Airport. No sign for EZ. Headed to middle section - Level 2 but couldn't find it. Drove out and around to Level 1. Asked others who weren't sure & said maybe Level 2. Went to Level 3 and no sign till someone thought you might be affiliated with Advantage! Drove out again and back to Level 2 right where we started, found Advantage and a guy finally with a t-shirt with both logos on shirt! Shouldn't be that difficult to return a car, especially when you're trying to catch a flight!
6.0 Okay
SUV
Jun 17 2016
Cons: Trying to hard core up sell me at the pickup counter on everything from upgrades to insurance.
Ridiculous refueling penalty. Returned car just under 1/2 tank and was charged $130
8.4 Excellent
Compact
Jun 13 2016
Pros: CSR was nice, and upgraded us for our inconvenience.
Cons: Couldn't find agency EZ and Advantage together but no sign for EZ and the line was crazy long when we went to pick up car.
4.4 Okay
Intermediate
Jun 13 2016
never again
Pros: The car was comfortable
Cons: Having to shuttle from the airport to the car rental, the long lines to rent, after two days, the car needed service. We took it back to the airport on our vacation time and after an hr got another car and the passenger side door made a horrible noise when opening like it was going to fall off.
10.0 Excellent
SUV
Jun 13 2016
Happy Customer
Pros: Nice new car with great check in and out
Cons: No complaint's at all
3.2 Mediocre
SUV
Jun 12 2016
Lots of hidden fees
Pros: The car was good.
Cons: I was charged nearly twice as much money as quoted on KAYAK for the car. The insurance I thought I had purchased I was told did not meet the state minimum rental car requirement(so I was told) and I would have to pay nearly twice as much for that. The agent at the desk asked if I booked through a third party. When I said yes I was told to never book through a third party web site. Talk about biting the hand that feeds you. I would not recommend A-Z Car rental or KAYAK as a booking company
10.0 Excellent
Intermediate
Jun 10 2016
Fast Efficient
Pros: No Hassel, Staff friendly, knew what they were doing
Cons: Airport at Phoenix confusing, not enough signage for E-Z
4.0 Mediocre
Compact
Jun 8 2016
Never renting from EZ rent a car again.
Pros: The car itself was ok. That's about it.
Cons: Hidden fees and taxes not in the upfront cost of the car. It took 2 hours to rent the car after we had a reservation. Initially this car was supposed to only cost $150 for the week and ended up costing us over $400 bc the fees and taxes. If I would've known about those I would've rented from another company.
8.0 Good
Intermediate
Jun 7 2016
Good value
Pros: Good car for the money.
Cons: Difficult to find car checkin desk at Phoenix airport.
10.0 Excellent
SUV
Jun 4 2016
Easy pick up. Easy drop off. Good price.
Pros: Easy pick up. Easy drop off. Good price.
6.4 Good
Intermediate
May 31 2016
Decent 6.8
Pros: After telling the cashier what our plans were, she upgraded us to a vehicle with more trunk space
Car was brand new and very nice. Mazda Sport 6 would get a 9/10 (some buttons are finicky).
Guy at drop off was very friendly, same guy that saw us off too.
Cons: After checking the price multiple times with different people, the price at pickup was significantly higher than what I was told.
I still haven't received the $200 security deposit or any notification for why I would not be receiving it.
It was next to impossible to actually get in touch with anyone at the company and I couldn't check my reservation online because it was through a third-party.
Still haven't received my final receipt.
7.2 Good
SUV
May 26 2016
Long lines at pick-up
Pros: Great price for a descent car rental.
Cons: Waited between 45-50 minutes to get to an agent upon my arrival to the rental car facility. There were approximately 20 others in line ahead of me with 4 agents working. Had the price not been so good, and the cost an arm and a leg to rent last minute with another company, I would've walked away. Not sure I'll ever use EZ/Advantage again.
7.2 Good
Intermediate
May 25 2016
No Signs! Advantage????? Who knew??
Pros: Nice people work for you
Cons: No signs for EZ at Phoenix airport car rental. Am I supposed to know EZ is Advantage?? Also no EZ signs at car return .
4.0 Mediocre
Compact
May 16 2016
Pros: The pick-up and returning processes were ok.
Cons: I ordered car like Nissan Versa sedan (or similar), but E-Z Advantage offered only 3-doors car and asked additional money for 5-doors sedan.
I'd like to see at the webpage final price with all taxes, incl. insurance etc. Now the final price raised almost 2 times.
8.0 Good
Compact
May 9 2016
Cons: After merged, the sign for E-Z should be stand out bigger in front of the office at Phoenix airport rental center.
7.2 Good
Compact
May 7 2016
Good pickup, bad dropoff. Overall good.
Pros: Ultimately issue noted below resolved. Easy, convenient, car was fine.
Cons: Bad communication between pickup/dropoff forced me to go back to pickup to get invoice corrected.
4.0 Mediocre
Economy
May 6 2016
Pros: The car ran fine
Cons: Check-in line and wait was too long (45+). The car was filthy when I picked it up, which made it hard to inspect for damage. The "change oil and inspection" message kept alarming all week and was annoying.
8.0 Good
Full-size
May 4 2016
Cons: The AC smelled funky
8.0 Good
Convertible
May 4 2016
Biz in Tucson
Pros: Staff was very accomonating.
Cons: Nothing
6.8 Good
SUV
Apr 26 2016
Pros: there has to be a way for each transaction to get a pre registered car to take less than 30 minutes per person. my flight was delayed- I was ready with all the right things- and your team has to call the person with the cars- beg borrow and steal to get a placement it seems - took forever!
I also get customer service= but with a line of 30 people all that are in a hurry talking about aunt martha and directions to grand canyon is not the time while getting your car.
your check in software was sub par- i could not even see my initials on the contract. I then get to my car after over an hour+ wait- and the the rude girl checking me out- says "did you check this car for damages?" I did not- and she had a full attitude - I will go back to my preferred car rental with Hertz- or Avis- not worth the loss of hours in my pick up.
The guy who checked me in- however was super nice on the way home. HATE how far the car rental place is now in PHX> will take UBER next time. NOT WORTH IT>
4.8 Okay
Convertible
Apr 25 2016
Cancelled rental
Pros: Nothing
Cons: I paid extra to get a convertible. I was expecting a Mustang or Camero. Their convertibles are VW Beetles. No thanks. I'll stick with Enterprise or Hertz.
10.0 Excellent
Compact
Apr 24 2016
Great service, great car
Pros: It was easy to rent and easier to return. Expedient service was not expected but happily it was provided.
10.0 Excellent
Compact
Apr 24 2016
Pros: Nissan Rogue recommendation was excellent choice
Cons: I should have checked with my insurance company before trip to see what additional coverage, if any, I might need.
2.0 Poor
Economy
Apr 23 2016
Pros: The car had not been cleaned when we got it. When accelerating it would stutter, not good on mountain roads! The clerk that signed us in with the contract lied about the gas prices and he changed my contract. I currently am waiting to learn from EZ if they have figured out what all he did wrong. I am currently charged 150$ more that the contract I signed up for.
4.4 Okay
Economy
Apr 19 2016
Very misleading
Pros: The car itself drove well and we had no problems with it mechanically.
Cons: The prices you see on kayak and other websites are extremely misleading to what you are actually going to pay when you get to the rental center. I had reserved a car under the impression I was going to pay $110 and had made arrangements with other people in my party that we would be paying that amount. When we arrived we were told they no longer had a car size that would fit for our party so I was forced to upgrade the vehicle. This plus about $60 in unmentioned taxes lead to over a $100 increase (exactly $139 increase). If I would have known that any of these things were possible I would not have reserved through kayak or used EZ Car Rental. It was a good very poor experience to say the least.
4.0 Mediocre
Economy
Apr 17 2016
poorly advertised
Cons: I understood that my economy car request was not going to be the exact model, but I was given an outdated car with horrible transmission and non-calibrated steering alignment. Advantage then also charged me $200 deposit which was not listed in my quote when I "agreed" to "Amount due at pickup." Not a favorable experience in comparison to other times I've rented a car.
10.0 Excellent
Full-size
Apr 16 2016
Ez every step
Pros: The entire process was smooth and easy
Cons: Can't think of anything
10.0 Excellent
Economy
Apr 2 2016
Good customer support
Pros: Front desk executive quickly processed my request .
8.0 Good
Convertible
Mar 9 2016
Cons: Long line and not great signage in airport.
8.4 Excellent
Full-size
Mar 4 2016
Pros: I had to exchange the original car that they assigned to me as it did not operate up to my expectations. The woman who helped me in the return center was excellent & the replacement car was fine.
Cons: I had car trouble the very first hour I had the car. When I called their EMERGENCY telephone number, I was kept on hold for over 10 minutes before I hung up & got the car back to their return center so it could be exchanged.
6.0 Okay
Full-size
Mar 4 2016
Cons: Paper work shows e-z car as the rental company but it's actually under advantage. There were no signs at the airport for e-z car so took a while to figure out where to go.
6.4 Good
SUV
Feb 25 2016
Pros: Easy return
Cons: Did not realize a damage deposit of $200 was also required even though we had a charge card AND that it wasn't immediately refundable.
Difficult to find E-Z sign as it was listed under Advantage Rent a Car.
The Car didn't have an "upgrade" package on it like previous rental cars have had.
8.0 Good
Full-size
Feb 24 2016
Pros: Agent was good. Check-in agent was fantastic brought coat we accidentally left on the seat to us
Cons: Price was a bit higher in the end
6.0 Okay
Minivan
Feb 19 2016
Pros: Quick at pickup and return
Cons: The attendant at the exit gate was rude
10.0 Excellent
Intermediate
Feb 17 2016
Cons: Agent was very nice gave me an upgrade for my AARP and or AAA discount. Price was very good. Best was how easy it was to return
2.0 Poor
Full-size
Feb 12 2016
Cons: Advantage which owns them run the worst business model I have ever come across. If i had known that they owned ez I never would have used them
4.0 Mediocre
Full-size
Feb 12 2016
Just a receipt!
Cons: The car had dozens of dents and scratches. I noted them on the form. They didn't have another car available, or so they said.
Andd I can't get a receipt? They don't answer the customer service phone number and my email requesting a receipt was ignored.
8.0 Good
Compact
Feb 3 2016
with a little work, could be excellent!
Pros: The waiting line was relatively quick. The VW Passat was a nice car.
Cons: Waiting in line for a car. You should have a frequent flier/business card available like the Budget Fast Breaks Program so your car is ready for you and you can skip the lines.
The only option I had for a receipt was email. The check-in guy was too lazy to print me a receipt when asked.
6.0 Okay
Intermediate
Feb 2 2016
Customer service
Pros: The car was decent for the money spent and the time used.
Cons: Customer service was somewhat lacking. They did not seemed prepared for the number of renters they had in Friday.
8.4 Excellent
Full-size
Jan 27 2016
Good product, need to work out the pickup kinks.
Pros: My car (a Mazda 6) was new, very clean inside, very well equipped, comfortable, quiet, and gas efficient. I was impressed and pleased with the product. Drop off was no hassle and very easy.
Cons: I waited quite a long time in line to pick up the car when I arrived to the airport. There were probably 8 or so people in front of me and I waited at least 30 or 40 minutes. That was rough. Also, the exterior of the car was not satisfactorily clean.
6.0 Okay
Full-size
Jan 24 2016
Asked for a Camry, got a Passat with a creaky door
Pros: Enough reps to move me through the paperwork quickly. Good fuel efficiency on the car and pretty comfortable overall. Car was clean and ran well.
Cons: The front drivers door has a loose hinge that creaked and rattled every time I got in and out. The agent said they were all like that and they couldn't fix it. Looked like all that was needed was a a torque bit, but... Still waiting on my email receipt 2 days later!
10.0 Excellent
Full-size
Jan 18 2016
Pros: We had a wonderful man helping us at the desk!
Name was Steve Wright. He was courteous, helpful, informative and very friendly.
Rates were great for our rental car for 3 days.
Thank you!
Cons: Line waiting was a bit long. But worth the wait
4.0 Mediocre
SUV
Jan 17 2016
Pros: The drop off was quick and easy.
Cons: I tried to reserve a jeep Cherokee but was given a Nissan Rogue instead. It reeked of smoke and had terrible blind spots in the back on each side. I waited a long time to get the car while most of the employees were on break at 9am. It was also very confusing and unclear that e z rent a car is joined with advantage. If I had know this I would have chosen a different rental agency since I had just had a bad experience with advantage a week prior.
10.0 Excellent
Economy
Jan 14 2016
Easy pickup easy drop off
Pros: It was a painless process.
7.2 Good
Full-size
Jan 14 2016
Pros: Car was clean and ready for us
Cons: The line was really long to pick up and the return attendant was rather unfriendly and non communicative when I asked if he needed our paperwork, keys in the car, general questions of what to do to get checked out.
10.0 Excellent
Minivan
Jan 13 2016
EZ Car Rental: Terrific rental at a MUCH lower co
Pros: Terrific car: needed a minivan, got a toyota. Lots of room, great car
7.6 Good
Intermediate
Jan 9 2016
Pros: The car fit me well and was easy to learn and manage. It was a Hyundai Elantra. The service personnel were cheerful and did not try to upsell anything.
Cons: When I went to the garage to actually get the car, the attendant pointed to one, I checked it over, marked the form where you note scuffs and nicks and tried to exit. The gate attendants told me I had the wrong car. Turning around and getting back to square one was difficult. My "real" car was the exact same make and model. Why didn't they just adjust the paperwork?
When I returned the car, the attendant was unclear about what my total charges would be (which would include topping off the gas) and just told me the billing would be e-mailed to me. They can now charge my credit card whatever they like. Not comforting.
7.6 Good
Economy
Jan 7 2016
great price
Pros: Good car, great price. easy return
Cons: long wait in pick up line
7.6 Good
Full-size
Jan 6 2016
if you can wait long enough to get the car, its a
Pros: options for cars
good quality car brands
great price
Cons: not clear where to actually find EZ Rent A Car in Phoenix
killer wait time to actually get car, long line to rent, old/slow guy to check the car out
computer system slow
a few more dings and dents in car than I'm used to but no problems
6.8 Good
Full-size
Jan 3 2016
Arizoba rental
Pros: Nice car. Very comfortable.
Cons: We had to wait 2 hours in line to pick it up. You were very under-staffed for the demand.
2.0 Poor
Full-size
Jan 1 2016
DANGEROUS
Pros: That I survived after being given a vehicle with 42,000 plus miles that had multiple mechanical issues.
Cons: -The car was not washed properly
-Transmission slippage
-Front driver side wheel would shake violently when applying the brakes
-The truck lid had broken plastic pieces hanging from the hinges
-The rear wheels bearing seemed to be worn to the point I was not sure it the car would even make the trip.
10.0 Excellent
Full-size
Dec 29 2015
Pros: Quick drop off and baggage drop off right there was awesome
10.0 Excellent
Compact
Dec 18 2015
Excellent
Pros: Very friendly , helpful & great deal.
9.6 Excellent
Full-size
Dec 18 2015
Pros: Overall a great experience for the money, only downside was that initially EZ was difficult to find at thr rental car center: it does not have a separate counter, and there are no signs posted outside indicating it's with Advantage. Other than that, thumbs up!