Book E-Z Rent-A-Car car rentals in Phoenix

Cons: I waited in line for a full hour, standing in line with thirty other people, to get to the counter to rent my vehicle. This was inexcusable. There were two customer service people behind the counter and it took about 10 full minutes per person to check out a car. This was after several hours of travel and I was anxious to get out of the airport and to my condo in the Phoenix area. Incidentally, my check out person had a cold and kept wiping his nose with his hand. Am wondering if he was contagious. You really need to hire more Advantage/E-Z Rental customer service agents to service the renters. Everyone in line was complaining about the wait and I did mention it to my agent who basically did not reply.

Cons: After a long flight the last thing you want to do is wait for a car. We had to wait in line for about 45 minutes and they ran out of cars right after we got ours. Can you imagine landing, waiting in line for 45 minutes and then being told, sorry, I know you have a reservation but we can't honor it. That happened to about twenty people that I saw.

Cons: Long wait for pick up and not honest about need for insurance coverage

Cons: the wait at the counter was horrible!! One and a half hour from entering the line to exiting the lot. If you have the lowest prices then you should expect long lines and have enough people at the 7 terminals to facilitate the crowd. when I entered there were at least 16 people in front of me and only 2 clerks at the counter!!!!! This is unexceptable!!

Cons: We arrived at airport and counter was closed. Evidently they ran out of cars (despite a reservation made 2 months prior). Traveling at night with young children in tow we were directed to Dollar and were able to get a full size car at a rate $200 MORE than the rate on reservation. Rep from Dollar said this happens often. DO NOT reserve with them unless you want a hassle.

Cons: The price went from 210 online up to 648 in person crazy.

Cons: They charged me way more than what kayak said I would be charged. I paid $40 for an insurance coverage from kayak that was accepted and didn't qualify for EZ rent a car so I had to buy seperate insurance. My quote was double the amount kayak said I would pay when I actually arrived to pick up the car.

Cons: My reservation has unlimited mileage included, but then they told me there is NO mileage included! I traveled 1000miles in 3 days and they charge me $900 for it! When you call them, they said oh we made a mistake, but we will have someone contact you. NOBODY contact me and the second day my card was charged $900. This is unacceptable! I will have to use advantage and kayak! This is faulty advertisement and both of you completely broke the contract illegally. I have all the proof and I will not accept this!

Cons: Never got my AAA discount . I called the 800 number when I was going to book and they told me I would get one. Dropped my car off asked about the AAA discount and he didnt say anything. I had to get the shuttle to the airport so.... Called cust service at the airport and got transferred to someone and they hung up on me. Called back and they gave me to the desk at PHX . He told me I would get my discount and transferred me to that person. I went to a voice mail. LOL

Cons: Long wait time - 55 minutes. Rates not reasonable as originally displayed

Cons: Wasted alot of time

Cons: I along with quite a few other people selected this because it was advertised as in terminal. There are no cars in the terminal. There were 20 people in line waiting to get a car with only 2 clerks. Took over 45 min to get signed up. None of the other services had a line at all.

Cons: I had to wait a long time to pick up the car since it seems like each rental pickup requires an unusual amount of processing - though this tends to be true of every rental car company.

Cons: The exterior of the car was so dirty that I could not see safely out of the windows or the mirrors in fact I ended up washing the car as soon as I got to the hotel.

Cons: High pressure sales at the counter to upgrade the car, purchase insurance and gas plan. The sales agent was very persistent and I had to be very firm with him. In the future, I will probably not use this rental company.

Cons: no snow scraper in car - caught in a snow storm

Cons: Picking up at the airport is much more costly than if you can get farther away.

Cons: The gentleman who checked me back in was unfriendly and very rude. I know that I rented at an expensive time of the year so was able to return my car back early. When asked where I would go to meet my ride he was very unclear and it was like I was a bother. I'm almost 70 and I felt like he was totally brushing me off. NO DIRECTIONS FOR PICK UP LOT FROM FREEWAY. It took my girlfriend 90 minutes to find me. Others were having the same problem. Check in also took a very long time.

Cons: I felt like the sales rep lied to us about getting the car special and charged us more. He said the car of the day was a 15 passenger van but I am pretty sure he just wanted to make commission. He was nice but I did not like that

Cons: At pickup, the salesman was very rude. He attempted many times to guilt me into purchasing the company insurance, despite my firm no. Additionally, he did not believe I was an out of town traveller because I presented an Arizona DL. He attempted to charge me a $300 deposit because he did not believe I flew into the airport. He made me prove that I flew in by presenting my itinerary. He also attempted to make me feel dumb for not ordering the prepaid fuel option, despite my firm no. He treated me as if I had never rented a car before and he attempted to take advantage of me with every cheap trick possible. By the time I finally got my car, it wreaked of cigarette smoke. I took the car because I did not have the time to go all the way back up to the desk and I did not want to deal with the salesman anymore. I wrote the cigarette smell on the inspection card and that protected me when I turned it in. I rent cars frequently and this experience was by far the worst I have had in many years.

Cons: The sales counter check-in process is slow and based on making customers buy additional services. My counter agent spent time warning me against my insurance choices, what car I rented (so he could upgrade me for an additional cost) just to sell additional services. The sales person really pushed the option to sell me gasoline and warned me that I must fill up no more than two miles from the airport. I felt disrespected as a customer. I will not use Advantage or E-Z car rental again. The small savings I experienced was not worth the effort and the waste of my time. Return staff seemed disinterested and unfriendly. All I was told to do was leave the keys, take my stuff and leave, and my receipt would be emailed to me. I have not received this receipt.

Cons: Demanded extra charge to allow spouse to drive and refused to change driver to my spouse because I had made the reservation

Cons: When we were trying to leave, there was no one there to open the gate. The attendant barely looked at the car before signing off and I didn't realize until later there was a scratch he had missed in his haste.

Cons: Too many hidden costs. They were very disorganized when getting the rental. They gave me the lot number for the car but there was no car there. This happened two more times. They didn't have my car available and asked me to pay for an upgrade or keep my same price and be downgraded. When I paid for an upgrade (after complaining about it) they also charged me extra for the cost of fuel for the car. I was paying for the full tank and the tank was larger and therefore more expensive for the upgraded car. Poor customer service.

Cons: Check out booths were not manned waited a long time before I could drive off.

Cons: Very poor service to start with. They offered me an upgrade for a price and then the charges are much higher on my credit card. Also their system says I was late in returning their car by 2 hours which is not true and I was charged an extra day for that as well. I am still in the process of resolving this issue with the customer care. I used this company since they offered cheaper pricing thru kayak. I will not rent a car from this company again.

Cons: Price on kayak was 1/2 of what they charged considering car insurance through them is a requirement.

Cons: Lines were long, check in and check out takes forever. I paid $200 for a bucket car. Not worth it.

Cons: Needed an upgrade because apparently getting an SUV doesn't guarantee you have room for luggage. $12.00 per day to add another driver. $8.99/gallon if you can't fill up the car before returning. Advertised at $37.71 per day. Really cost $72.00 per day without adding another driver and I filled the tank at $1.99 per gallon. Total rip off and taking advantage of holiday travelers.

Cons: Everything was great

Cons: Told to pay for spouse additional driver.

Cons: They added $75 insurance when online said $18 so I declined but they added it to my bill after they made me initial and sign that I acknowledge I would have no insurance coverage. Rip-Off beware they must give the counter guys bonus/commission on selling the insurance.

Cons: At the end, it wasn't any cheaper than another rental company. Would probably choose another rental company before this one the next time I rent a car.

Cons: Computers were "down" when we arrived to pickup the car. I get that these things happen and that they can cause some delay. What I don't get is how, in 2016, a company doesn't have a contingency plan or alternative way to conduct transactions. We literally just stood at the counter for over an hour and half waiting for someone to do something. Anything. Brutal start to a long-awaited trip.

Cons: price was high

Cons: Car had a lot of cosmetic damage, ran well but looked pretty poor.

Cons: Waited forever to get through the line to get the rental

Cons: well I never got an email reminder for my rental so I couldn't figure out who it was through or where to go so I had to use a different service. This is probably an issue with kayak.

Cons: No exterior signage at PHX Airport Rental facility. I had to ask where E-Z was located.Small sign on inside at Advantage Pick Up station.

Cons: Upon returning the car, there is no sign that specifies where the E-Z rental car return is. We got lost in the structure until we were informed that it was at the ADVANTAGE area. Better signage would be appreciated.

Cons: The first car I got had the tire pressure light on, so I returned to the terminal and they gave me a different one, except this one had an empty gas tank. Had to wait for someone to go fill it which took an additional 10 min.

Cons: Nothing

Cons: nothing.

Cons: Everything was fine during pick up and throughout the rental. We received an email after getting home stating that the windshield was cracked. An agent had looked over the car when we returned it. They said it would be fine but the fact that we received the email at all after having the agent indicate all was fine at drop off makes me concerned.

Cons: The actual rental never happened. I found a better rate somewhere else, but it was a nightmare trying to cancel the reservation. I called all parties and none of them seem to be able to take care of my situation. I called Kayak, the rent-a-car company, and their partners who are supposedly equipped to handle such a situation. No one could... Simply cancel the reservation. It took 3-4 days before I got results. I regret to say that the incident will probably deter me from reserving that way in the future. Thanks for the opportunity.

Cons: No contact telephone number on contract.

Cons: The original contract was for 184.02. The final contract was for 612.33. When I got there the sales person was pushing the Camry giving me the mistaken Idea that I had gotten upgraded because they did not have any Jettas or there was a special on Camries. Charges for a second driver and the insurance to just take care of a deductible are excessive. The bill and receipt was already printed out and set up by the time I saw the actual bill. Getting add-ons over 3 times the express cost it truly ridiculous. Obviously the counter salesman are trained by this slight of hand but it has made sure that I will always look more carefully at the contract and make them re-do it when it does this to me.

Cons: The drop off at Phoenix Airport. No sign for EZ. Headed to middle section - Level 2 but couldn't find it. Drove out and around to Level 1. Asked others who weren't sure & said maybe Level 2. Went to Level 3 and no sign till someone thought you might be affiliated with Advantage! Drove out again and back to Level 2 right where we started, found Advantage and a guy finally with a t-shirt with both logos on shirt! Shouldn't be that difficult to return a car, especially when you're trying to catch a flight!

Cons: Trying to hard core up sell me at the pickup counter on everything from upgrades to insurance. Ridiculous refueling penalty. Returned car just under 1/2 tank and was charged $130

Cons: Couldn't find agency EZ and Advantage together but no sign for EZ and the line was crazy long when we went to pick up car.

Cons: Having to shuttle from the airport to the car rental, the long lines to rent, after two days, the car needed service. We took it back to the airport on our vacation time and after an hr got another car and the passenger side door made a horrible noise when opening like it was going to fall off.

Cons: No complaint's at all

Cons: I was charged nearly twice as much money as quoted on KAYAK for the car. The insurance I thought I had purchased I was told did not meet the state minimum rental car requirement(so I was told) and I would have to pay nearly twice as much for that. The agent at the desk asked if I booked through a third party. When I said yes I was told to never book through a third party web site. Talk about biting the hand that feeds you. I would not recommend A-Z Car rental or KAYAK as a booking company

Cons: Airport at Phoenix confusing, not enough signage for E-Z

Cons: Hidden fees and taxes not in the upfront cost of the car. It took 2 hours to rent the car after we had a reservation. Initially this car was supposed to only cost $150 for the week and ended up costing us over $400 bc the fees and taxes. If I would've known about those I would've rented from another company.

Cons: Difficult to find car checkin desk at Phoenix airport.

Cons: After checking the price multiple times with different people, the price at pickup was significantly higher than what I was told. I still haven't received the $200 security deposit or any notification for why I would not be receiving it. It was next to impossible to actually get in touch with anyone at the company and I couldn't check my reservation online because it was through a third-party. Still haven't received my final receipt.

Cons: Waited between 45-50 minutes to get to an agent upon my arrival to the rental car facility. There were approximately 20 others in line ahead of me with 4 agents working. Had the price not been so good, and the cost an arm and a leg to rent last minute with another company, I would've walked away. Not sure I'll ever use EZ/Advantage again.

Cons: No signs for EZ at Phoenix airport car rental. Am I supposed to know EZ is Advantage?? Also no EZ signs at car return .

Cons: I ordered car like Nissan Versa sedan (or similar), but E-Z Advantage offered only 3-doors car and asked additional money for 5-doors sedan. I'd like to see at the webpage final price with all taxes, incl. insurance etc. Now the final price raised almost 2 times.

Cons: After merged, the sign for E-Z should be stand out bigger in front of the office at Phoenix airport rental center.

Cons: Bad communication between pickup/dropoff forced me to go back to pickup to get invoice corrected.

Cons: Check-in line and wait was too long (45+). The car was filthy when I picked it up, which made it hard to inspect for damage. The "change oil and inspection" message kept alarming all week and was annoying.

Cons: The AC smelled funky

Cons: Nothing

Cons: I paid extra to get a convertible. I was expecting a Mustang or Camero. Their convertibles are VW Beetles. No thanks. I'll stick with Enterprise or Hertz.

Cons: I should have checked with my insurance company before trip to see what additional coverage, if any, I might need.

Cons: The prices you see on kayak and other websites are extremely misleading to what you are actually going to pay when you get to the rental center. I had reserved a car under the impression I was going to pay $110 and had made arrangements with other people in my party that we would be paying that amount. When we arrived we were told they no longer had a car size that would fit for our party so I was forced to upgrade the vehicle. This plus about $60 in unmentioned taxes lead to over a $100 increase (exactly $139 increase). If I would have known that any of these things were possible I would not have reserved through kayak or used EZ Car Rental. It was a good very poor experience to say the least.

Cons: I understood that my economy car request was not going to be the exact model, but I was given an outdated car with horrible transmission and non-calibrated steering alignment. Advantage then also charged me $200 deposit which was not listed in my quote when I "agreed" to "Amount due at pickup." Not a favorable experience in comparison to other times I've rented a car.

Cons: Can't think of anything

Cons: Long line and not great signage in airport.

Cons: I had car trouble the very first hour I had the car. When I called their EMERGENCY telephone number, I was kept on hold for over 10 minutes before I hung up & got the car back to their return center so it could be exchanged.

Cons: Paper work shows e-z car as the rental company but it's actually under advantage. There were no signs at the airport for e-z car so took a while to figure out where to go.

Cons: Did not realize a damage deposit of $200 was also required even though we had a charge card AND that it wasn't immediately refundable. Difficult to find E-Z sign as it was listed under Advantage Rent a Car. The Car didn't have an "upgrade" package on it like previous rental cars have had.

Cons: Price was a bit higher in the end

Cons: The attendant at the exit gate was rude

Cons: Agent was very nice gave me an upgrade for my AARP and or AAA discount. Price was very good. Best was how easy it was to return

Cons: Advantage which owns them run the worst business model I have ever come across. If i had known that they owned ez I never would have used them

Cons: The car had dozens of dents and scratches. I noted them on the form. They didn't have another car available, or so they said. Andd I can't get a receipt? They don't answer the customer service phone number and my email requesting a receipt was ignored.

Cons: Waiting in line for a car. You should have a frequent flier/business card available like the Budget Fast Breaks Program so your car is ready for you and you can skip the lines. The only option I had for a receipt was email. The check-in guy was too lazy to print me a receipt when asked.

Cons: Customer service was somewhat lacking. They did not seemed prepared for the number of renters they had in Friday.

Cons: I waited quite a long time in line to pick up the car when I arrived to the airport. There were probably 8 or so people in front of me and I waited at least 30 or 40 minutes. That was rough. Also, the exterior of the car was not satisfactorily clean.

Cons: The front drivers door has a loose hinge that creaked and rattled every time I got in and out. The agent said they were all like that and they couldn't fix it. Looked like all that was needed was a a torque bit, but... Still waiting on my email receipt 2 days later!