1.9 HorribleJun 23 2021
Pick up time was at 10am, didn’t leave till 11:40am!!! Insanity, never have ever waited this long just to pick up a car. The employee that was helping me kept asking unnecessary questions, just give me my car and that’s it. I don’t care about anything else or the insurance, I know what I’m doing. He kept asking questions and than another lady said, you’re car would done in 10 minutes. 30 minutes pass by and still no car. Don’t tell me 10 minutes if you can’t guarantee that time. So annoying. Never going to the Hertz at riversides. Slower than a fucking turtle
4.0 OkayApr 6 2021
The guy was pretty stuck up. Like he had better things to do besides helping me.My car SHOULD have been ready. But I had to wait about 35 minutes to leave the parking lot
2.8 MediocreOct 13 2020
NothingImpolite office staff, tied up on the phone and when free would not help immediately. There were NO cars available!
8.0 ExcellentJun 17 2020
Car was promptly available. Staff friendly.There was no hanger for clothes which I thought was strange - had to lay them on the back seat eliminating any area for extras.
3.6 MediocreSep 3 2019
The Riverside, CA staff were rude and rented me an older, dirty SUV with body damage. I dropped the vehicle off in Hurst, TX where the staff were friendly, but I had to wait over an hour to just return the keys. There were no additional fees, which was the one thing that matched my expectations.
8.0 ExcellentJul 26 2019
Didn’t like that l had to have a credit check and a $200 deposit put on my card since I prepaid for my rental. That information wasn’t shared with me when booking, I would have used a different method of payment.
10.0 ExcellentJun 18 2019
Friendly staff and we got an upgrade to a bigger car for the same price. Would definitely go back here to rent a car again!
10.0 ExcellentApr 9 2019
Ron was great.
10.0 ExcellentOct 24 2018
OutstandingCynthia made our day!
10.0 ExcellentSep 23 2018
easy pickupI got an upgreade. the staff was very friendly and helpful. I wasn't talked into buying an additional car insurance to cover damages of a 3rd party in case of an accident...no problem occurred.