Pros: Pick up was easy. Associates were very friendly and worked efficiently to get me into my rental car.
Feb 22 2017
Pros: That we got a car.
Cons: The service guy took forever to take our information. The computers kept crashing. Trying to over sell insurance when he knew I was in a hurry. Did it with a debit card. So they needed a return flight and $300 deposit on a $80 rental. Most places want either or. It shouldn't over and hour to rent a car.
Oct 24 2016
Not the usual
Pros: Very fuel efficient vehicle..
Cons: So I bout coverage through kayak was told at avis that would be covered both are telling you its necessary.
My choices were a clean car with bald tires or dirty car with good tires.
Didnt tell me I needed to arrange for a ride at drop off.. I walked 6 miles after drop off...
Nov 7 2016
Cons: Pickup and dropoff time was too long. 50 mintues or pickup, 25 minutes for drop off. No returning ride was available.
Dec 12 2016
Pros: I really liked how easy had been to pick up and drop off the cara!
Cons: Unfortunately, the car wasn't clean
Dec 24 2016
Pros: Professional, you can taste the experience in this office
Busy, yes .. once you are face to face with an associate
You're it . Very focus ... IN and Out .really ..
I will once again rent a car from this office
Thank you .
Mar 22 2017
Jan 14 2017
Much more than we asked for but ....
Pros: We loved reserving a car online and then being given a bump-up to a larger and better car because no cars in the size we asked for were available. Instead of getting a Kia Rio or the equivalent, we got a 2016 Mustang for the same price. That was pretty awesome.
The car was very clean and the staff was courteous.
Cons: The bucket seats weren't very comfortable on the 4-hour drive to Lake Havasu City, AZ and then back again. Otherwise it was fun to drive.
Apr 1 2017
Pros: Ease of retrieval in Riverside. Very friendly staff there. Value was excellent.
Cons: Car little banged up with small dents and scratches. Interior was not vacuumed when picked up but staff caught this and cleaned right away.
Nov 7 2016
Cons: The rented car has a manufactured issue that made the car making horrible noise when you drive it against the wind , the sound comes from the right wheel on the passenger side , my girlfriend was really scared when we drive all the was to San Diego .
Pros: The service was qick and friendly. The rental was reaaonable
I received a free upgrade. They offered prepurchased gas at a lower rate. When my pick up ride was late, they drove me home.
Dec 16 2016
Can rental initially canceled rebook was twoce as
Pros: Very disappointed
Jan 1 2017
Car reserved was not what I received.
Pros: BT radio option was nice
Cons: I requested a mid size car and was given a compact (Yaris). I was not notified of the change at any point. It wasn't until I drove away that I confirmed in my reservation what I thought I had requested.
Apr 8 2017
Pros: I wanted a Toyota Corolla instead I had a VW Jetta. Secondly, I reserved by using my debit card and no one told me that within less than 24 hrs I was forced to use my secure CC. I'm waiting for a refund back to by debit card charges.
Cons: Two charges because hertz has this stupid policy that my secure CC had to be charged. I'm told that my debit card will take 5-7 business days to refund. Better Be.
May 19 2017
Pros: Well organized
Nov 28 2016
Hertz was terrible.
Cons: I rented the car to drive from LAX to my parents house in Riverside. The drop off was at a Riverside location on Thanksgiving day. When we went to return the car the location was closed as well as another location we tried in Riverside. We had a one day rental and could not return the car. We tried to return the car on Friday to the contract drop off location but again they were closed. We drove to the other location in Riverside and were finally able to drop the car. All would have been fine accept Hertz (three representatives on the phone as well as one representative in person) felt that we should pay for the additional day we had the car despite our attempts to return the car and the contract length of the rental being one day. I will never rent from Hertz again and will make it our company policy to avoid them.
Mar 28 2017
Pros: The actual van was great, ran smooth, clean when we got it and would rent it again.
Cons: Picking up the car: The rental was under my dad's name but he only had debit cards to rent it. Hertz would not release the car under a debit card so I had to get off work and take an early lunch to put my credit card down. I didn't like that at all.
Jul 14 2017
Cons: Being put on hold while the lady CSR rep goes out to wash a car. Just terrible! Never again!
Cons: Agency had no idea about my drop off. Do they have a booth at drop off? is it in the casino ? do I valet the car? Do I self park the car at the casino? No idea where I should bring it, just an address at a huge hotel .
Oct 10 2015
Not Bad At all
Pros: They didn't have my car available when I got there so they gave me a free upgrade to from a Kia optima to a Ford Escape. They were very courteous and got me in and out of their in no time. Also once I waived coverage they didn't keep trying to sell me on it.
Cons: It was on the far side of town but it was much nicer than the closer avis on Magnolia so it was worth the inconvenience
Aug 16 2016
Pros: Family car
Cons: Expensive car!
Mar 23 2017
Pros: Customer service was excellent
Cons: Car smelled of smoke.
May 6 2017
Pros: Friendly and flexible service.
Cons: Appearance of the rental office could be better.
Cons: Disgustingly wreaked of cigarette smoke & the Budget rep would not oblige us with a different rental although sprayed the car with febreeze for us. We bought Heavy Duty febreeze spray & febreeze vent inserts after leaving the car doors open for two days to air out..the smoke smell was still there. ironically there was a no smoking sign on the passanger window.
Feb 10 2017
Pros: Outstanding service on short notice.
Apr 12 2017
Pros: Agent very nice. She was working very hard on her own to serve everyone in a timely fashion. Didn't like that the office was understaffed and she had to work frantically.
Cons: See above.
Jul 30 2017
Cons: If you don't have triple times the rental of the vehicle to put on a debit card then it's not worth it. True enough it's being done wo a credit card but nonetheless there are other rental places that you can go to! Im glad I took my business else where.
28 travelers who rented a car in Riverside gave the car agency they used an average rating of 6.8