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The hotel was very clean, staff went out of their way to accommodate my needs, very centrally located and convenient. Got a great deal on the price too! Outside of their control, the pipes froze around 10pm and there was no heat. I requested an extra blanket but it never arrived at least not by the time I fell asleep.
Location in the heart of Chicago downtown. Lack of concern for the interests of customers. I was a Marriot Gold Elite member and after this recent stay I felt like I should quit the reward program for good.
Everything about our stay was fantastic. The room was ready when we arrived and they upgraded us on the house which was very nice. The room was small but very clean and comfortable. The staff was wonderful they were so nice and friendly that made our stay that much better. I will definitely be stay there next time I visit Chicago.
Location is perfect you can literally walk to 5 STAR restaurants and catching a cab or uber no problem. The staff was great, my room was a little small with no view and when I asked to switch rooms they gave me a much bigger room with water/bridge view of the city on the 11th floor. The staff are very friendly and they made me feel at home. I'm from California and its always nice to feel welcome and greeted with a smile. The bathroom shower head is amazing you will want to stay as long as you can in the shower. The set up of the room is beautiful and modern. The view and large space in room is amazing, but the walls are thin and I can hear the elevator going up and down day and night and people talking in the hallways. I'm really big with bathrooms and I didn't like how the bathroom floor felt on my feet.
Location Rate Small room and bathroom Hotel could have been cleaner. Room temperature hard to regulate Very dated
No available movies to watch in room.
Overall hotel is good...good location, nice athmosphere, etc Bugs in the bed! ... Woman hair in the bed! ... Air conditioner not working properly....
Parking cost of 69$ a night!
Beautiful clean hotel! Very welcoming and gracious staff. Very comfortable beds.
The rooms are nice size, it's in a great location, the fitness center is nice and the bar is popular. The rooms have an eclectic look. The beds are comfortable and the hotel is quiet. The staff was attentive and curtious. The price was very good for the location. We ordered food at the bar and they checked on it twice but it never came. Everything else was great
Great customer service! The staff was very helpful and informative. The Manager spent about 20 minutes with us outlining key points on a map he provided of places to go and things to see as well as the walking distance from the hotel. The whole staff was very friendly. The ambiance of the hotel decor & design was outstanding, not to mention the perfect view from our room. The location is superb & right in the center of Chicago's nightlife. The only thing that I didn't like about the place is that they shut down the pool area earlier than most hotels. But overall would rate this hotel a perfect 10. Great experience and would definitely recommend!
Pleasant people. Fast elevator. No cover for the House of Blues. $69/night parking.
The location was nice. Boring hotel, average style rooms and amenities for the price range hotel
I was delighted to be upgraded to a suite, which was very attractively and comfortably furnished - I'm a fan of Mission style. The location is great. Only a few yards away from the Madison-Wabash CTA stop, easy walking distance to Millenium Park, Art Institute of Chicago, the lakefront, many fine restaurants, and the Lyric Opera. Having Ada's downstairs is also a plus for breakfast or lunch. I wish the hotel would provide real glasses for drinking instead of soft plastic cups.
This is a charming boutique hotel in the heart of the South Loop. Well worth a stay.
Loved the atmosphere, very pretty, very nice hotel. Had a wonderful stay and would definitely recommend it.
Location, location, location Two blocks from Chicago 'bean' - cloud gate and parks. Front of hotel with construction for 'E' was not pretty -- but we never heard any noise in our room.
Didn't stay here long but got upgraded to a beautiful suite. Great facilities, decor, etc. Staff were very friendly and welcoming. Definitely a great choice!
Everyone was just so helpful - whether it was advice on the train system, to off the beaten path restaurants or activities, all of the staff went out of their way to help us enjoy our trip to Chicago. The room was very quiet - we seldom heard any noise outside of our door. There was a bit of construction outside the hotel, but even that added to the peace we felt at the facility.
Was a bit of a mess but it will end. Not all rooms have a desk for computers
We got a great rate on kayak. The room was spacious, bathroom was huge, and shower was great. Lots of storage and hangers. Staff was extremely helpful, very nice, and very quick when help was needed. The view of the room was awful. We looked at a very dirty alleyway with a view of a brick wall. Also our truck was damaged by the valet service. They assured us they would make it right, so that's why I still gave them 4 stars.
Like the decor, rooms were warm and clean, bathroom big and well-lit. Gym was fine, too
It's hard to exactly explain the understated but rich comfort of the Silversmith.They've put a lot of effort into getting the interior design just right, in the lobby as well as in the rooms, both of which are very comfortable. The staff is welcoming and friendly. All in all this is one of the best hotels we've ever stayed at, and we've stayed at many. I guess in a nutshell I would say it reminds me of a Kimpton hotel, but with a more quietly dignified attitude. I was underwhelmed by the restaurant downstairs, but it doesn't really matter since there are plenty of dining options in that part of the Loop
Talk to Bennie when you get there. He'll get you set up downtown.
Some may not like the smaller rooms (especially baths) but this is a very nice boutique hotel. They have done an excellent job of refurbishing a grand old building and the ambience captures the imagination. We loved it and would stay again for the good rate we got through booking.com No coffee machines and no coffee in lobby, but a coffee shop on the corner that was open at 5am.
The 5:00 PM wine hour and the interesting decor. Most of the furniture in the lobby was cool looking but not comfortable to sit on.
The staff was rude and disrespectful. The staff.
The room was perfectly sized and extremely comfortable. Not a single thing.
Located right in the Loop of Chicago, this hotel is only 2 blocks from the Blue Line train from the airport. Free WiFi if you are a Kimpton Rewards member (or if you sign up during your stay). Free wine social hour every night from 5-6pm. You also get a minibar credit if you are a rewards member before you check in. The front entrance was a little odd - the lobby is up on the floor above and not well marked. The view out the window in my room was a brick wall.
I arrived early morning and was so glad to be checked in and didn't have to wait until mid afternoon. The cleanliness of the hotel was great. The staff was most accommodating. The on site restaurants were very good.
location (1) the fact we provided them a different credit card to charge my bill and they said they were good and then I get my statement and they charged the original card after they said it wouldn't be charged. (2) the lines to check out were long and it took us over 20 minutes to just check out. (3) we were not made aware of the wine hour when everyone else we spoke to was. Overall experience was not the best and the purpose of our visit was to find location venues for an upcominng tradeshow - I think if we would have made them aware we would have been treated much better.
Close to the El; convenient
no free coffee
Very modern hotel. No pool
Everything was great!
Wedding with loud DJ two floors above us kept us up one night. We called the desk and they seemed like they couldnt have cared less about our concern
Great people! Helpful and personal service. We requested a river view room (def worth the extra $$!) and were surprised with an amazing corner room with the greatest views! This location is better than staying up in the Mag Mile area if you plan on seeing the sights. Short walk to Millenium Park, Art Institute, and the L. And you are right at the base of the Mag Mile. Loved being on the river more than I can say! The room was clean and comfy, not a five star hotel but a very acceptable four star. The restaurant/bar is not wonderful, but we don't go to Chicago to eat in the hotel. The shower had one of those fancy yet totally impractical giant shower heads that comes down from the center of the ceiling. A trend that needs to go away.
staff super professional and freindly location is great rooms are great price to valet parking "free" WIFI in rooms, weak
Staff was very friendly and helpful. Wonderful room! At least 2 ice machines were not operational.
Great last minute room rate. Odors in lobby and hallway. Exhaust problems from kitchen.
I loved that we had a mini sofa in our room. I would have liked a mirror outside of the bathroom - 4 people had to share one mirror for hair, makeup etc.
It was nice and in a great location They gave me a single king room with no view but I payed for a double queen with a view and even paid extra for a view room and then just gave us a free meal that sucked
Everything... not the room i asked for... was lied too. telling me things would be the same and werent... not even close. will not use again.
We loved the location, the room and the view- just didn't like being next to the elevator. Other than that- it was great!!
One of the better exercise areas I've seen in a hotel. A shop downstairs for incidentals (especially water) would be nice, instead of having to walk to the nearby Seven Eleven.
I stayed here for business and also leisure. I chose this hotel based off of location and it was perfectly placed near all of the great tourism spots in the city. I walked everywhere all weekend, which is a great way to burn off all the delicious food Chicago has to offer. The view from the room of the city and the Chicago river is spectacular. The hotel staff was extremely nice, accommodating and the rooms were very clean. The parking fee to keep your car there during your stay is astronomical. We received a note card saying we get a "free gift" for staying there in our room the first morning we were there. When we turned it in, it was a free vacation only if you were over 28 and married and your spouse was staying with you, which I didn't qualify for as my spouse was at home. Because of that, I received one drink with an appetizer purchase (so not a free gift if you have to buy something ) at the hotel resturant. I think gimmicks like this are insulting and a waste of the guests time.
Loved the view from our room. Staff were extremely helpful and friendly. Some of the bellhop men could be more friendly but besides that it was a very amazing stay for our family!
We enjoyed the wine reception and the taste breakfast in the adjecent restaurant. The hotel is located right in the heart of Chicago and pleasantlly quiet. The hotel does not provide slipers.
Stylish, friendly staff, good location. Lovely L'Occetaine toiletries, but putting bath products (those bath "bombs") for sale in the bathroom is tacky. Either offer them as an amenity or don't put them out at all. Same with the "animal" socks. Hotel rooms aren't department stores. Coffee in the lobby was excellent. It would be nice if you could add a small selection of rolls or muffins to complement the coffee. And it would be great if the coffee service was offered until noon or even later. Asked for and received a quiet room. However, the trade off was a room overlooking a service roof/steakhouse sign, with no view of the beautiful city of Chicago. I would imagine a quiet room can be had without sacrificing a city view. Don't double glazed windows block out noise? The room was dark because of the lack of natural light and somewhat depressing. Prior to my visit I joined the Kimpton club, but the front desk had no record of my membership. Membership is supposed to offer a number of benefits, including preferred newspaper delivered to the room, but I only received the requested ny Times one day out of the three I stayed at the hotel. Pad and pen (I took them with me when I went out) were not replaced during my stay
This is a very nice and comfortable hotel. Rooms are nicely decorated and the bed was excellent. Also free WiFi. I will definitely book this hotel again on one of my business trips to Chicago.
Great location and a very good hotel overall No tea or coffee facilities in the room.
Location was central to everything and the staff was very helpful. Toilet paper was really poor quality. Minor problem with the bill that was quickly settled.
Everything..great fluffy pancakes at breakfast I love this hotel.For some reason when I checked in they thought I had requested an adjoining room (I did not)and did not have me scheduled for a room with 2 beds that I had reserved. However they did some juggling and gave me the type of room I had requested.
Great location. Morning coffee and afternoon wine. The room was too dark. There is inadequate lighting. Pillows were feather but far too soft.
Great, attentive staff. Terrific location by the river. Comfortable bed. Lobby Door staff was extremely friendly, helpful and welcoming. Expensive for what you get. Room a/c is on energy saving computer load management, so it can take ten minutes to respond. River view 7th floor deluxe king Room had one uncomfortable arm chair, and a tiny sliver of a window that allowed one to see the bridge over the river, but, no water or boats. Exercise room was a joke, just A universal and dumbells. Free morning coffee a plus, but offset with tiny cups and mediocre coffee blend. Free evening wine was nice, but unlike far less expensive embassy suites, no snacks offered.
Excellent location, clean comfortable room, polite helpful staff, free wine & snack every evening.... Nothing
Very comfortable, nice different decoration, excellent service, personnel, complimentary wine between 5-6pm. Few blocks from Billy Eliot's musical (must see!). Great restaurant close by, Catch 35! Nice walk to Mgnif. Mile. Allow 1 hour to airport due to traffic. nothing
Very friendly and helpful staff. Large and comfy rooms. Beautifully designed entry way. Wine hour at 5pm was great. Close to shopping, restaurants and museums. Ended up with a room that had absolutely no view. Room cleaning could have been better, but nothing gross. Those two things made the $190 plus tax per night room a little too expensive.
I usually love the Hard Rock with its funky style and fun atmosphere, but this time the room was small and awkward poor lighting and not well appointed. I am used to the minimalist approach but this wasn't even a fun or modern feel - seemed just more drab. The staff was great just the rooms seem so much more run down and drab than the other hotel we used during our Chicago trip.
location is great My wake up call never came. I was late for an appointment
The geographic location was the best !! A little no frills.
Location was central to all the attractions. Cleanliness of the shower.
It was very pleasant get there early and having a room to do an early check in. The staff was excellent. Overall it was a good hotel. The location of it was very impressive, close to every place, Willis Tower, Millennium Park, and Navy Pier. I think it's a little pricey, but given the location I think it's worth it.
Very convenient location right on Michigan Ave. You won't run out of places to eat or stores to shop. I'm a music enthusiast and the memorabilia on the walls is a nice touch. Also a guitarist and the ability to have your own guitar brought to your room to play was pretty sweet. A Jamaican style bar club along with a nice steak/bar restaurant are in it (Although a little pricey) Been to many hotels due to my line of work. Although the ambience is nice Its not much more then anything you'd find at a Holiday Inn or Hampton. Seems a bit on the older side. Don't know about the more expensive rooms. But ours did not come with a fridge or microwave ( you can purchase them)
It has a great location for downtown shopping and dinning Despite the fact I paid extra for the larger more luxurious room it was very small and came with no perks such as included parking. Parking was twice as much as the near by overnight lots in the area. The towels, sheets ect were very stiff and ruff with no robes in room. The staff seemed clueless on several amenities the hotel offered including an app for the tv that allowed you to order movies and control settings the same as a remote and thank goodness because the actual remote in the room did not work. Also there were added charges to the bill that had to be disputed at checkout all were resolved but it added frustration onto an already Less than pleasant experience. We will not be staying there again.
Location is great Slow elevators asked for a room on the upper level with a View, received a room on the fourth floor facing an AC unit. Not cool HRH
We were on the 23rd floor right next to the stairwell, and I have no idea where the noise came from, but all day and all night there was a loud knocking/banging noise, followed by a revving noise that would come from a machine, that continued nonstop. We were not near the elevators, so we ruled that out. It was impossible to sleep, even with the tv on and my white noise sleep app. Ridiculous. I don't know if the rooms booked on kayak are the crappy, noisy rooms because of the good price, but I will not be staying at the Hard Rock again.
Location and decor The bar
Location was good Rooms were small, holes in the walls and dinged mirrors. Humid rooms and beds were not the softest.
Staff was helpful. facilities were clean Floor wasnt finished week. Tiles in bathroom were not fully set.
The staff was extremely helpful with everything from directions to meal preferences. The quality of atmosphere was also very good. The decor and views from the hotel were better than anywhere I've ever stayed. The pool area was not on par with the essence or ambiance of the rest of the hotel, with the lack of hot tub areas and the extreme plainness of the pool area compared to the rest of the hotel.
Extremely helpful staff and the facilities were first class from room amenities to the gym. Location is great - easy walking access to shopping, tourist destinations etc
This is a great hotel the atmosphere that employees everyone was great there
Service staff never made me feel like I was a bother. I loved the spacious and newly remodeled room we stayed in. Beautiful bump out bay window with breathtaking views of the river and Lake Michigan. Bathroom had very high end finishes, and also included a television in the mirror! The maintenance guy who tried to fix a broken bathroom light was using very profane language as he failed at repairing the light. However, this staff member's behavior scored us a free upgrade from city view - to river lake view - so it all worked out.
great accomodations and service
Superior service and accommodations, personal at hotel far superior to any staff at any hotel!
the location is very good. The room clean service.
Allowed to check in early. Tv screens are too small
Excellent location, check in, check out was very efficient. Liked the bottled water in the hall by the elevators.
Very close to the city centre with excellent views of the river and a very comfortable room Soaps, shampoos, milks and tea were not replenished
I could not find anything that I disliked. I drove to Chicago and used the valet parking which was very convenient.
close to Michigan Avenue bad noise in duct everytime air came on. kept me awake most of the night. advertised as 2 room suite, but NOT 2 separate rooms - very misleading.
This hotel is good, but the better is your localization. It's closer River and Michigan Ave. It's do not have breakfast.
the hotel is very neat. it seemed to me that there were very few staff around at any given time and that made me to feel isolated and virtually alone. the service points appear all automated and as a result, the human touch was absent.
Our room was awesome. Very very comfortable!
The staff were helpful, friendly. The location was ideal - central and walking distance to most things we wanted to see and do. The room was spacious, comfortable and clean. The water they make available near the lifts on each floor was a welcome treat since the weather was very hot during our stay. We also stayed with them for our 2nd visit to Chicago.
It's a great place to stay
We were on the 23rd floor and the view of the City was increadable. The room was wonderful, very clean, and every detail was taken care of. I would highly recomend the Comfort Suites Michigan Avenue to all my friends. Every day we had to go to the lobby to get our key cards re-magnatised.
The comfort of the hotel That the hotel don't have a free parking for the guests, that is the worst.
We liked the over-sized room that was clean and close to everything that we wanted to do. The staff was friendly & helpful. The parking issues others note really was not that big of a deal. The hotel is quiet and in our opinion, a fantastic value.
The suite was spacious, with separate bedroom and sitting areas, a kitchen, two televisions, a large desk, breakfast bar and lots of windows. The bathroom was recently renovated and extremely clean, as was the rest of the room. It was very quiet. I wished that the wireless internet service was available in room, rather than just in the lobby. The free breakfast was unremarkable. The location was within fairly easy walking distance of many attractions, but there were very few restaurants to choose from in the immediate vicinity of the hotel.
Location could not be better. The suit was really very comfortable with washing maschine, kitchen and 2 TV not
Comfortable, great location, clean and spacious - exactly what we needed for a short trip to Chicago.
Great and very friendly and informative staff
Loved this hotel!!! Staff was really friendly and helpfull, the room was a great size and the view just amazing. The location is excellent - close to the attractions, shopping malls and the public transport.
Location, staff, clean and with the exception of very little water on the 25 th floor, very nice. The hotel lacked water for bathing. We stayed on the 25th floor and were told that was the reason. Interesting
I liked the location and the space. There are no actual vending machines, you have to get snacks at the front desk.
Location was great. Near millennium park and downtown attractions Never experienced worse hotel staff than this. From the bell man to reception to guest services
Gorgeous lobby with polite staff. The bed was incredibly comfy and the room fairly clean. We had a room that shared a door with another room. It was EXTREMELY loud despite the gentlemen next door speaking in normal volume levels. They had their tv quite low, yet we could hear every word. It made us very uncomfortable. We chose not to make a fuss out of it since we had a terrible drive in and we were only staying one night. The bathroom was TINY.
Location Beds were lopsided, couldn't sleep on it.
Décor in the lobby was fantastic, staff in the restaurant were wonderfully attentive. Excessive noise due to an event with 200 high school and young adults. They were allowed to run up and down the stair wells until 4am even after complaining to the front desk. I expected the Palmer House to be luxury accommodations, but found in reality they do not care about their guests. Host at the Honors desk was very short and abrupt.
Walk into the grand lobby and you feel like you're part of Chicago history. The rooms are a little small.
Efficient and clean
The check in was smooth and easy. Our attendant answered all of our questions and made great suggestions for food and activities. I will say, i had the BEST caramel macchiato at the Starbucks that is in this hotel. I told the barista then, and i'm saying it again now, it was hands down the best! The bed seemed really firm which is unusual for hotels, usually they are plush.
We had a lovely room, very well decorated. The bed and pillows were very comfortable. It was quiet and the staff was extremely personable whenever we came across them. The lobby itself is worth a visit. It's like stepping into a guided yesteryear. The paint on the back of the bathroom door was flaking. The tv is too small and it was hard to get the remote to work with it from the beds.
The hotel is historic, but apart from the lobby, which is impressive, the historic details are not well preserved, so overall it feels less like a grand old hotel and more like just an old and run-down hotel. The room was small; carpet was worn out; drapes hideous; no fan in the bathroom; a tray of junk food was set out on display front of the bed, which could not be moved without incurring a charge, so it was like we were sleeping in a convenience store.
In the middle of everywhere I needed to be! Near read line, near great restaurants and near the bean. Bed was a bit too uncomfortable and no water pressure in shower.
The main lobby and bar were beautiful and relaxing areas and the hotel is well maintained and clean. Rooms and bathroom were very small and the building is definitely an older building. That being said, the interiors were clean and well taken care of, and the common areas were very well kept and beautiful.
Incredibly beautiful hotel. The lobby is a masterpiece. I felt like I was transported in time...with modern amenities close by. Wish there was a refrig in the room but other than that, this trip was perfect. I plan to visit The Palmer many more times.
location was perfect for Art Institute student visit. great location near theatre. room was small but clean and confortable fold out bed was lumpy and uncomfortable.
cozy the small bathroom
Wide variety of food room service was very convenient. nevetheless the hotel own restaurant was also reliable. It would be appreciated to have an iron in the room.
the location of the hotel and front office help. the poor services in the hotel.
Nice clean rooms Parking was terrible
It had a good location in relation to the things we wanted to do.
no frills, very comfortable, very close to train for airport. no dislikes
Convenient location, good value, well equipped room, excellent service. Nothing
Very helpful staff, clean rooms, chilled water was a nice touch along with other guest facilities.
Excellent locatiion and service
Free wi fi, the pub beside the hotel, ubication, facilities, free water, lobby View from the window,
Quite pleasant and well situated.
I couldn't reccommend this hotel enough. The staff are friendly and helpful, the location is cental to shops and restaurants, the hotel itself is very trendy while the rooms are very welcoming. And you get a warm cookie upon arrival - what more could you want! The "nature" sounds that are piped into the corridors - nice touch, but they woke me every morning!
One of the best hotels in Chicago. Ideal location to everything in the city, wonderful staff and service, Roof Top Bar is excellent. Overall best hotel experience I've had in Chicago.
Great location to everything in the city! You can walk to the Riverwalk which has so many things to do! very clean hotel and staff is so so accommodating and welcoming! The bed was very uncomfortable! Had a huge dip in the middle of the mattress! Other than that no complaints
The room was very comfortable, pretty and sexy:) I loved the skybar, and the gym. My only concern was the noise factor from the train and a clock that kept going off outside.
The fridge didn't work so the brought up a dented scratched fridge and set it in the middle of the room. The room was not clean. No hospitality. Way over priced!!!!
great location, service, & facility
The room was clean and interesting and the hotel well situated in the heart of things. Concierges were particularly accomodating. The rooftop lounge- to which guests get priority access seemed 'the' place to be at night The business centre ( internet access and printers) was painfully frigid and the computers not user friendly.
Extremely convenient for getting to the Chicago Theatre.
Rooms were big and spacious, on state street and walking distance to Michigan Avenue and very popular for their restaurants. Housekeeping were take time to clean the rooms, I would go out from morning and come back and the room was still not cleaned.
beautiful room, great amenities, very clean and modern some confusion at the front desk when checking in but it seemed to only be us
Staff were amazing! They took care of all the details with great courtesy. The room was beautiful, the bed was super comfortable and everything was very clean. The Atwood Cafe food was delicious, and they modified reservations for us without a fuss. I would definitely stay here again and recommend it to family and friends.
Warm, accommodating staff. Great location. Quaint, historic building. The hotel was more than adequate for our needs, but guests should not expect huge rooms.
Desk staff quite friendly and helpful. Everything classy and elegant. Umbrella iin closet was a nice tough. Didn't patronize the Atrwood? Restaurant although attractive ambience, Prices were prohibitive. Cup of cofffee: #$4.00, Eggs bENEDICT: $15.00 Fugget about it.
We like the intimacy of the hotel. The staff made us feel welcome. The location is walking distance from theaters, shopping, lake front. Parking is very expensive: tip - 3 blocks west of the hotel is public parking lot and we paid $15 for the whole weekend.
Loved all the old architectural features. The rooms were small but the architecture, view, location and excellent air conditioning made up for the size. My suggestion is to add a quiet seating area near the stairs and elevators on each floor so that guests that awaken early can read and have coffee while a child or partner sleeps. Joan
I had an excellent room with a view of both State and Washington Streets and Millenium Park!
Staff was very friendly and very helpful. Rooms were clean and very nice. Only complaint was elevator on Sunday morning. Most people are trying to leave and the maid staff had most cars filled with there carts. Maybe staging a cart on every floor would help that congestion. Otherwise it was a great place to stay.
The building, itself, is a renovated office building across from Macy's on State St. The location is ideal for sight seeing in the Loop. It's unique. A lot of art deco trim. It's nicely decorated, the staff is pleasant. They serve complimentary wine at 5 p.m. It's boutique hotel, not a monster one. The rooms are small.
It was a beautiful hotel and a great experience valet parking price
I liked the location and the quite comfort of the room. I liked the variety of contents in the minibar, even though I didn't actually eat but one thing. My room was a little noisy, but I just wore earplugs and that worked out for the most part.
Beautiful; FANTASTIC service provided by all areas; clean Mattresses were hard
The hotel was well located for our purposes--within walking distance of shopping and many attractions. The room was clean, the bed comfortable, and staff efficient. Breakfast was the typical Hampton Inn fare which is good quality geared to a wide variety of tastes and preferences. The facility was an older building that had been retrofit. Our room was a little smaller than other Hampton's. This hotel is probably better suited to a couple than to a family with younger children. But it was efficient and did the job. Décor was funky and different which can work either way depending on perception. Overall, the space worked for us.
Location, cleanliness, staff. Its a minor thing, but choices of pillows are too thick for side and stomach sleepers. Parking expense.
Staff was great, very knowledgeable and quick to give recommendations and directions. Breakfast had a lot variety and protein and fresh fruit options. Walls were thin, I heard a conversation in the next room at 11pm. Also WIFI access was too complicated to log in from a smartphone that I gave up since I had very limited time in Chicago.
The staff were all very helpful and friendly, especially the woman at the front desk when we checked in. The location was excellent for walking and conveniently situated to mass transit. It was all pretty okay.
The room was comfortable and large enough to have a small sitting area. I liked the extra high ceilings because the room felt much larger than the floor space. The beds were comfortable and the furniture in good condition. There was a complementary coffee and tea bar in the lobby with fresh fruit and sometimes cookies. This was a nice stop over before heading back to the room. The breakfast closes on the dot at 10am. This isn't convenient because younger people (I'm 28 years old) like to sleep in a little later. I prefer to get going around 10 or 11am. This is a simple fix, extend the breakfast hours by an hour. I'd like to see more plants indoors at this hotel because the city starts to wear on me after a while and getting a fix of nature is relieving.
Location, rooms, breakfast
All of above. Check in very easy. Felt safe needing key to elevator upper floors. Great breakfast. Staff warm welcoming very helpful. Found an empty Jack Daniels fifth bottle under bed. Not ours.
The room was very clean and the bed was awesome. I liked the color choices for the room.
I appreciated the modern design of the room and the comfort of the bed. It was quiet and yet we were merely a walk away from everything that we were interested in seeing/visiting. I wish that I did not have to call from overseas just to confirm my reservation. The front desk personel reserved a nice room for us and made sure that we were not bumped from our room. I had to confirm 30 hours prior to our arrival since I was flying in from overseas and not arriving until 7p. This hotel is also fully non-smoking which was GREAT for me! The breakfast could be better. Once they ran low on food, they did not replenish.
The staff was very friendly and the room was very clean and well appointed. The location is also very close to many of the attractions that we were seeking out. within walking distance of Millennium park and Navy Pier.
The location of this hotel was great. We were in walking distance to everything we wanted to see. Valet and front desk staff were very friendly and helpful. Housekeeping service was very good. The food at the continental breakfast was great, and varied from day to day. The only thing that could be improved is the breakfast area. Where the food is served is very congested and there are not many tables.
The staff were very friendly and helpful. The location is great Yeah, the housekeeping time were at different hours during our stay. Sometimes early sometimes later in the day. it would have been nice if the bathroom/toilet had been sealed to show they have been sanitized.
Location is second to none Absolutely no amenities or service. No breakfast. No luggage carts. No frills hotel. Don't expect anything but a place to sleep. We aren't unhappy at all. Just not impressed for the money we spent
parking was cheaper. the restaurant in the lobby sucked.
I loved the location. We were able to walk everywhere. I would've liked complimentary breakfast.
Clean nice facilities. Small.
Staff was extremely friendly including maids, front desk, and bellhops. I stayed on a high floor which had only 2 other rooms. No problem with elevators. My room had a great view over the Chicago River and was larger than I expected. Taxis were immediately available, but also a great location to walk to many things. I would definitely stay in this hotel again.
Good location, just across the Chicago River from Trump Tower. Very convenient to the heart of the city. The staff, including the house maintenance personnel, was very nice and responsive to our request. Bedbugs, my wife was bitten 4 times. Not pretty. No air conditioning due to a dual pipe system which has already been converted from chillers to boiler even though the afternoon temps. were in the eighties. We had to ask for a portable fan. Old building with small, slow elevators. Rooms need to be updated. Toilet leaked and left puddle on the floor. When we picked our bags up from checked bag storage, my fold -over suitcase had been unzipped and remained opened. Would not stay here again.
This is a great historic building, classic Chicago, in a great location. The staff was very friendly and helpful. The "living room" on the second floor offers a convenient space for meeting or relaxing.
I loved the location, it's very close to all of the main dining & shopping in which I came to the city for. The staff was excellent and very kind to me, that goes a long way!! The price for the sized room that I was given was not up to my expectations.
The staff was great. TIm at the front desk was very helpful and patient. Very helpful with directions and suggestions for dining. The location couldn't have been better - right on the river front. Could walk the lake shore down to the aquarium and Field Museum. Walking distance to Magnificent Mile shopping . CTA stop is very close. Room was small, but clean Walls not that soundproof. Would have liked a complimentary breakfast, but there is a place right next door and an Einstein's Bagel a few blocks away.
Couldn't ask for a better location. Comfortable rooms and good security and staff.
The location allowed us to walk everywhere. We came to attend the Blues festival in Grant Park and the art museum. The staff was very professional and helpful. Silly as it sounds,the fingerprints on the glass entrance doors drove me crazy. I also did not like the glass drinking glasses in the room. As nice as they were, I did not know how they had been cleaned and would have opted for a plastic covered disposable glass.
This hotel is all about location. If you are planning to stay in the downtown Chicago area choose a hotel that is next to river front and Club Quarters is one such hotel. Nothing really. Hotel lacks in complimentary services and some amenities like a refrigerator and a microwave oven in the Standard room type. Probably this is by design.