Chicago hotels in Near North Side

Cons: Rooms were an ever so slightly better version of the Conrad. No pillow menu. No glacier water. No espresso machine in room. No microwave or stovetop with dishwasher( all present at trump). And no cake with gold leaf on it for my birthday!!!

Cons: NOTHING

Cons: I can't really say I didn't like anything about the hotel or service. The only thing was it was a little expensive for us. Other than that everything was excellent

Cons: A bit expensive.

Cons: Rooms too small

Cons: bed was too soft

Cons: No spa or sauna on the premises. No light in the shower and overall the facilities were less luxurious than other locations (specifically Sofitel Athens), though it was still very nice. Strange decorations for the holidays in the lobby...

Cons: That we eventually had to leave. Everything was wonderful!

Cons: it would've been great to have iPhone charging docks/stations. we forgot to bring one charger.

Cons: nothing

Cons: Temperature control was a bit dicey; had to get up in the middle of the night because no matter what we set the thermostat to, it went absolutely boiling once we were asleep. Hair dryer didn't work (so I'm told).

Cons: Many hidden charges, especially for room service, it costs a fortune. Other than that, great stay, friendly staff, good food, exactly what’s expected for a 5-star hotel

Cons: The scent was missing from the hotel, this was the main thing I was looking forward to and was very disappointed in that there was no luxurious scent to go with a luxurious hotel.

Cons: Valet parking was too expensive, $60 plus dollars a day.

Cons: More attention to detail could be provided to the cleanliness of the shower area. Several areas of black mildew in the grout of the shower wall.

Cons: Location of ice machine? Signage was inaccurate. Fron desk promised to send some one to show me--but this took 2 calls.

Cons: Staff need to stop acting so high fallutin. Yes it is the Sofitel, but you still work for me.

Cons: Absolutely nothing! Wonderful hotel for a romantic weekend!!

Cons: Breakfast was over priced and not that good.

Cons: The customer service was not good. We waited 30-45 minutes for our bags to be brought up to our room and finally had to go down to get them. There were two bellmen standing in the lobby doing nothing and our luggage was just sitting there. As mentioned the room was not properly cleaned which is never a good feeling when you are staying in a hotel. I requested a late check-out and was immediately told "No due to someone else staying in our room and they needed to clean it". He then asked what room we were staying in. He again said it wasn't possible as someone was staying in that room and they would need to clean it. When we checked out I forgot a brand new shirt I bought while staying there. I rarely hang things in the closet and had done so since it was a new shirt. I realized this the next day and called and again was given horrible customer service. They told me it was not in the room and that nobody stayed in that room the night before so they couldn't help me. Obviously, the maid who cleaned that room took it, but they accepted no responsibility for that. Not to mention they couldn't give us a late check-out due to another guest needing the room. It's a shame the customer service was so bad because it is a nice hotel in a great area of the city.

Cons: The front desk is a bit difficult to get to, but the check in process was smooth. I had a a bit of difficult getting a bellman to collect my bags from storage though I was first in line. Not really a good hotel for children.

Cons: Except for my wife losing her nose ring and no thin sheets were available; our stay was outstanding.

Cons: Nothing. I thought everything was perfect

Cons: I liked it all

Cons: No free WiFi in room, just lounge area. Pool and jacuzzi were closed, which was a real disappointment since it was one of the major reasons why I chose the hotel. My view wasn't great but I understand it's kind of a thing that's out of my control.

Cons: Rooms are a little dark.

Cons: The hotel was nice overall but a few experiences totally ruined our trip. First off, it's the middle of the summer and the air conditioning in our room wasn't working. So we had to sleep in an 80 degree room. Next we found a massive blood stain on the comforter that someone tried to wash but it never came out. Absolutely disgusting! There was also mild in the shower which again goes to show the rooms are NOT clean. There was also very little lighting in the room and most did not even work. For over $300 a night do yourself a favor and go elsewhere.

Cons: Not the hotels fault but due to covid, restaurant/bar was closed during our stay. Only open Thursday-Sat or Sun. Did care for having to go up to 2nd floor lobby and then switching elevators to get to our room

Cons: Here's the thing: The Hyatt hotel is immaculately clean, provides comfortable bedding, has a large, clean Gym, and is near most of the things that I would want to do in a short period of time in Chicago... So why two? Because these are the things that any hotel should have. Saying these things are a perk of the Hyatt is like saying or Raven has the perk of being especially black- it's a raven, of course it's feathers are black- The problem here is that the photography and the advertising of the hotel makes it appear to be something that it is not: it is not a stunning luxury property. It does not have an incredibly intuitive and beyond accommodating staff, and it is not a property that includes the kind of accommodations that I'd expected when I had originally booked my stay. More on par with a comfort inn, or Marriott courtyard, then a main-name property such as JW Marriott, Hilton, or Westin, this "Hyatt" seemed bare-bones and disorganized. Two rather slow elevator trips separate you from any convenience of entrance and exit- The room was not ready when I arrived and the option suggested to me in compensation was a larger suite that featured less beds then I requested and came at an additional cost, as that was my fault my room was not ready, and as if if I would prefer to pay more for something that offered less than what I had asked for. At any class hotel, I wouldn't have been upgraded, and I would have been upgraded at cost to the property. The bathrooms, while clean, were adorned with showerheads that looked like they had been purchased in a 1986 apartment building resale auction and worked about as well as an exposed drain pipe I once showered beneath in Thailand. Parking is a full $24 per day more expensive than the majority of the garages around the area, which for the life of me I can't understand why, and the valets took nearly 15 minutes more than they had suggested to retrieve my car when requested, and did so in such a manner that the majority of things I keep in my trunk had shifted- and believe me for someone who drives as aggressively as I do without cause for such an occurrence- this can only lead me to believe that the valets thought perhaps they were in a stock car race. overall, it's not so much that I dislike to my stay at the Hyatt- it's that being in Chicago native company, and a highly rated hotel, with a main branch name, I genuinely expected to be walking into a situation that was just one star more professional than what I received- and the Accumulation of one experience after the other constantly coming in just slightly less than what it should have been found me leaving the hotel with a fairly negative taste in my mouth, not for the stay that I received, but for the complete and underwhelming lack of what I had expected. My suggestion- if you were going to stay 20 minutes outside the city at some discount hotel, this place is better. But if you want the downtown Chicago experience, don't even look in this direction

Cons: Had some unusually noisy middle-of-the-night mechanical noises. Staff compensated us with points willingly and graciously more than making up for it.

Cons: Pool was small and not kid friendly. A 16oz pop was $4 plus tax at hotel store

Cons: Very dark rooms. No desks . Bad value . For the same price you can stay at much nicer hotels

Cons: The restaurant was small with limited options but it appears they are renovating.

Cons: It was perfect

Cons: Room Service was as expected for similar hotels. Pricey, Ave quality, the usual limited items. Wouldn't take much to provide better then expected.

Cons: You need to tell customers that they need to pay to park. Additional 45- 75 dollars to park was very disappointing and the butler food service was awful and completely messed up. You need to get better food service for room service.

Cons: Never received maid service without calling for the three days we stayed there. Disappointed I had to pay $4 for coffee in the morning. Should have a coffee bar out early in the lobby. Would be nice to have a fitness room in the hotel.

Cons: Dark, dated hallways. Very slow elevator. Our bed was not very comfortable. Rooms smelled a bit like smoke. Iron damaged some of our clothing.

Cons: needs some renovation but for the price is very good

Cons: The female employee who checked us out in the morning acted liked she was bothered by having to leave the rear office to deal with us. She was sullen and sighed and didn't even look up as I talked to her. She is NOT a good employee to have at this wonderful hotel.

Cons: There was nothing we did not like.

Cons: No complaints

Cons: There is complementary coffee in the lobby however, I’m room coffee would have been preferred.

Cons: 1st room constantly smelled like someone was smoking in our room, so the front desk switched our room (which was nice). Only one elevator working, long waits.

Cons: They want you to pay us$15 per day for wifi. Booo.

Cons: I didn't care for the fact that there wasn't a bathtub - just a shower only.

Cons: WAY TOO OVER CROWDED, we didn't get the room we requested and had to change rooms the second night. Overall, not a great value for the money. I would stay elsewhere next time, since there is a ton of hotels in that area.

Cons: The pool could use some upgrades, and it would of been nice if the rooms had a mini fridge for personal use, instead of a fridge stocked already with items that you have to purchase.

Cons: Nothing stands out. Love the hotel and location.

Cons: Had to wait for my room Heating went into cooling so too sensitive and could not control to heat only. Bath tub did not drain well.

Cons: Parking is about 55 dollars for 24hrs, and about 14 for 30 minutes. There is no fridge in the room. There was no coffee in the room, as is supplied at lower end hotels. Because there are restaurants in the building, when we asked for recommendations on places to eat the staff would only recommend those places, which are overly expensive. No complimentary breakfast.

Cons: Only some reservations get access to the lounge where breakfast is served. What hotel only gives continental breakfast to some guests.

Cons: Pool was not always clean. Hair in pool made kids not want to swim.

Cons: The breakfast was not included

Cons: I spent a lot of time looking for a room that would comfortably fit 3 adults. I was traveling with my 19 year old daughter and my 67 year old mother. I specifically booked and paid for a "triple room". When we got to the room there were 2 small double beds. Not at all what I expected for 3 adults or for $400 per night. Be very aware of what you are actually getting for your money. This was not at all comfortable for 3 regular sized adults. I will say everything else was fine but I felt very ripped off for what we paid vs. what we got. I could have booked a regular room anywhere for much less.

Cons: How dusty our room was. There were dust bunnies on the desk.

Cons: Long line at check in.

Cons: Internet cost

Cons: Nothing - it's a great hotel - stayed there many a times when I visit.