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20 East Chestnut Street, Chicago, IL
0.4 mi from
Great location a few steps from the best shopping and restaurants in Chicago. Very friendly and professional staff.
The rooms were nice, but our room had not been properly cleaned. There was an empty wine bottle in the trash, a stain on the carpet, and dirt on the bedspread. The location is great for exploring the city. A block from Michigan Ave, the beach, and Rush street. The customer service was not good. We waited 30-45 minutes for our bags to be brought up to our room and finally had to go down to get them. There were two bellmen standing in the lobby doing nothing and our luggage was just sitting there. As mentioned the room was not properly cleaned which is never a good feeling when you are staying in a hotel. I requested a late check-out and was immediately told "No due to someone else staying in our room and they needed to clean it". He then asked what room we were staying in. He again said it wasn't possible as someone was staying in that room and they would need to clean it. When we checked out I forgot a brand new shirt I bought while staying there. I rarely hang things in the closet and had done so since it was a new shirt. I realized this the next day and called and again was given horrible customer service. They told me it was not in the room and that nobody stayed in that room the night before so they couldn't help me. Obviously, the maid who cleaned that room took it, but they accepted no responsibility for that. Not to mention they couldn't give us a late check-out due to another guest needing the room. It's a shame the customer service was so bad because it is a nice hotel in a great area of the city.
Great service, BCBG, not expensive and they have a great bar on the 4th. They don't have recycle bins in rooms... Euhhhh... #2015
Is this a swingers hotel? Lots of people walking around in their underwear in the hallway. Desk said this is typical.
Great valet peopl, n customer service .. tj was awesome help..
The architecture was the primary reason I choose the Dana hotel. I could hear a party going on in the room across the hallway, obviously very annoying at 10:30pm when i'm trying to sleep. When I complained the desk staff responded by telling me the noise complaint policy and that it may take a while for them to deal with the noise since the "partiers" have rights too. They weren't apologizing and they treated me like I was being difficult. What is difficult about expecting a hotel room to be place suitable for sleep? It took them over 15 minutes and 2 trips to the lobby to make things right but only after the concierge stepped in to offer an apology and an upgraded room away from the noise. He was the only one that appeared to have any hospitality training. They should hire more employees like him. Ultimately Chicago has so many hotel options, I can't see a reason to stay at Dana again.
Great location, friendly staff, reasonable price Room smelled like smoke
Great location I have been staying here for years - front desk staff is all new . The girls that used to be there are no longer and somehow now its all men. They are cold and dont understand how to treat guests. The new Manager is absolutely awful and hopefully you dont have to deal with him as he treated me , a repeat guest for many years like dirt.
This was our second stay at the Talbott. It has a great location, the rooms are large, and the staff is welcoming and efficient. We particularly like the cozy parlor areas with fireplaces. There was nothing we did not like.
Zero natural light , facing a wall .. I was told all rooms that are not suites are like this and face a wall . Long is beautiful but rooms are just mediocre Very dark rooms. No desks . Bad value . For the same price you can stay at much nicer hotels
Location, pool and work out room When I first arrived, the original room they had me in was horrible!!! The hardwood floors were buckling up, there were stains on carpet and furniture. Plus the apartment smelled. I was horrified. they eventually gave me another room.
The view and access to downtown Chicago Was not given access Fobb at check-in. Got lot I out of floor Bathroom would not close. Window privacy shade over balcony doors would not roll down No ice in the freezer
Best bed! Very comfortable
Staff was sympathetic and helpful. The location and both the restaurant and cafe in the lobby were awesome. They were having a lot of maintenance issues during our stay. Pipes broke in the rooms next to us so the fire escape doors were open. Our heating/cooling system didn't work in our room and the best they could do was give us a fan and some drink tickets. The icing on the cake was being harassed by two bros in the elevator.
The hotel was in a great location, it was close to a variety of restaurants and activities. Also there is access to the red line subway directly in front of the Hotel. It was a clean and stocked with complementary coffee! We also had great help from Reggie with our luggage. He was friendly and made everyone laugh. Alma at the check in desk was also very helpful. Overall everything was great except for our first encounter with a lady at check-in. We were trying to describe an issue we were having about our luggage. Our flight lost three of our bags and would be delivering it to the hotel. We were brushed off and felt as if our issue wasn't important enough to be listened to. Alma was able to step in and help.
Great location! Short walk to shops, parks, river/lake and transit! Lots of sirens go off at night but if you turn the fan on you can sleep much better!!!
Location, helpfulness of the staff Somewhat disappointed by the free breakfast which 'hard closed' at 9.30..
Amazing staff and very nice looking rooms. The pool was ok. Breakfast was over a little early. My room had a continuing smell of fried chicken which we didn't have in the room. Be careful when ordering from kayak. When I put my parameters in for my room to have a king suite with a sofa for three adults and a child; also to include parking. When I got to the room it was only a king bed so hey had to move me to a double bed room since they were sold out of king suites with sofa. My reservation was only down for two people and after my stay I received an email saying I am being charged extra for parking.
The hotel is in a great location and the rooms are very spacious. Everything was great!
The staff was friendly. The construction noise was terrible. Construction was happening at 7 am on Saturday morning directly outside our window. The breakfast was terrible. I understand it was free, but at least provide decent food. There was only one working elevator.
I thought the hotel was great, very friendly staff and rooms were clean. I needed to be close to the Water Tower area for my conference and it was the closest in my price range. I would definitely stay again. You can hear everything out in the hall way, but honestly it's not a super big deal.
There was friendly staff and it is very close to some great food and shopping. Our room smelled like smoke and during the night of you turned up the fan it smelled a lot stronger, almost as if the last person had smoked a lot. Also we had a very small room. I get that we booked through a travel website and not straight from the hotel so somewhat smaller rooms are expected, but this room was tiny, especially for what we paid.