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The main lobby and bar were beautiful and relaxing areas and the hotel is well maintained and clean. Rooms and bathroom were very small and the building is definitely an older building. That being said, the interiors were clean and well taken care of, and the common areas were very well kept and beautiful.
Location was great. Near millennium park and downtown attractions Never experienced worse hotel staff than this. From the bell man to reception to guest services
We arrived early and tried to check in.Were advised room not ready, but in a hour and we were being upgraded. Two hours later that room was gone, but we could wait for the upgraded room or take our confirmed room (smaller,etc) then.Decided to wait on 23rd floor where the upgraded room was located--very pleasant but took another 40 minutes. It was god to wait and worth it but,.........................., had two double beds. would have liked queen beds as we were three ladies, two of whom are larger.... Everything else was GREAT
In the middle of everywhere I needed to be! Near read line, near great restaurants and near the bean. Bed was a bit too uncomfortable and no water pressure in shower.
We visited Chicago to see Hamilton. The hotel is in a great location, within walking distance to restaurants and attractions, very close to the Private Bank Theater where Hamilton is playing. We arrived slightly early and worried about getting into our room, but the staff were able to accommodate us. All the staff we encountered were extremely friendly. The self-park was included in our stay and very convenient. We had a king bed room which was very nice and clean. Overall very pleased!
The check in was smooth and easy. Our attendant answered all of our questions and made great suggestions for food and activities. I will say, i had the BEST caramel macchiato at the Starbucks that is in this hotel. I told the barista then, and i'm saying it again now, it was hands down the best! The bed seemed really firm which is unusual for hotels, usually they are plush.
The room was very clean. The hotel had many amenities and provided a comfortable home away from home. I was approached by beggars both in front of the hotel (on the sidewalk) and in the hotel lobby. It would have been nice for security to be a bit tighter.
The lobby is amazing.
Walk into the grand lobby and you feel like you're part of Chicago history. The rooms are a little small.
Very small rooms and poor room service.
Decor, ambiance, comfy bed and linens, great shower, great mirror in the bathroom, we were pleasantly suprised to see that we were able to open the windows in the room, we like fresh air. The wall paper was peeling in the bathroom.
Efficient and clean
Nothing Bad heater and the place looks old
We loved the charm of this classic beauty. High ceilings and all. Well worth the extra money for lake view!
The rooms were kind of updated. But the location was superb, walking distance from everything. I believe they should spend more on updating the hotel. It carries such great Old Chicago character, but the painting over decades of old cracked paint, wall paper peeling off the walls and stale odor of the lobby like grandmas old furniture... doesn't do the history of ths hotel justice.
Great hotel in a a great location at a great a price. The bathroom had some plumbing issues and smelled of sewer the whole stay.
Nothing The room was dirty and so were my bath towels, also not to mention the hallway smelled really bad. Most importantly the staff were very rude when I informed them of my dirty room.
Loved the high ceilings and architecture!
Big bed and the museum campus. Screaming neighbors, for hours.
Horrible staff dirty
Beds are comfortable and the staff is very friendly. Onsite parking is cheaper than others in downtown Chicago. Wifi could be better. The rooms are older in style and decor, but that is to be expected in a 100+ year old hotel.
Room was clean. Maid service provided excellent work. Stayed at the hotel during a warm spell in April. Room was hot and uncomfortable. No individual thermostats. Cannot get a straight answer whether or not there was air conditioning. The website miss lead about barbering availability on the premises and had trouble with dry cleaning a suit.
Location A/C barely worked and the vent was rusted Towels and sheets had blood stains Trash under the bed
Breakfast, place eas crowded and staff had nothing to do
Loved the Luxurious Amenities this hotel offers. Our room was comfortable, cold, and dark. All we needed was a fan to soothe me to sleep and upon calling the front desk, they delivered a fan to our room. Only negative I have is that our room had poor lighting. I'm a makeup artist so lighting is key for anyone to put on makeup, let alone a professional makeup artist like myself. Upgrade the lighting please!!
If you are into architecture, this place will wow you. The intricacies of the interior decorations, the ornate massive stair case from the lobby to the second floor was something to behold. The rooms were a little tight but enough. Will definitely stay there again in my next trip to that city. Nothing.
Beautiful view and rooms Rooms got hot at night and had to shower to feel better about it
Staff, room, location. Only one kiosk to get coffee in the morning. You need to fix this. There is no reason it should take 20 min to get a coffee and pastry in the morning.
Good room rate. Staff was very friendly.Very good location. Very disappointed that we were not informed of the very expensive over night parking fee.
The location is good: close to subway, next to park, easy to get food to eat. I thought this is a 4-star hotel. When I saw the entrance of this hotel, it looks like 4-star. But when I got into the room, I thought I was in a 2-star Inn. The coffee maker is dirty, full of dust. The computer is not working and not able to off screen. The decoration of the room doesn't look like 4-star. Also, when the guest at next room used the bathroom, the loud "boom" sound would shock you. The WiFi is only free at lobby. The speed is really slow. When I refused to pay $30 for upgrade room with WiFi, the staff looked not happy. My teen girl was very disappointed for her trip to Chicago. She always wants to stay in hotel but this time she didn't want to stay longer.
Liked: - Location of the hotel, right on a Michigan Ave - Professional staff - Big and clean swimming pool Did Not like: - No laundromat facilities onsite (important for me with family of 5 and extended stay) - Outrageous rate of $56.00 parking rate for 12+ hours - Have to pay to use the exercise facilities
The staff was friendly and remembered me by name. The room was much smaller than expected for the Hilton. Parking is OUTRAGEOUS!
The proximity to Grant Park is great! Responsiveness to room requests were slow to non existent. I had to make three requests to have extra pillows delivered to my room (one request in person to the front desk staff, one to housekeeping, and one using the mobile app). I thought that was a bit excessive to get two extra pillows that I was told would be delivered the first time I walked down to the lobby and asked in person.
My hotel was right acros from the park..a short walk from the museum and aquarium, as well as a ferry to the pier! The room was clean and large, and the staff was friendly and helpful. The lobby was beautiful! Hotel also has a large pool..was over all very impressed, would stay again on a return visit! That I had to leave!
A Very Walkable City with wonderful waterfront area and Great Food at Lou Malnati's and Gene & Georgetti. Museums, Aquarium, Planetarium, Soldier Field, Jazz Clubs and Great Restaurants...Everything is centrally located in and around Grant Park which is right across the street from the HILTON CHICAGO. The bed pillows were AWFUL! mushy and no support. A minor point, that would NOT prevent me from staying there again. My biggest CON was the cost of parking $56/day (self park) or $70/day (valet), for the cost of the room it should be included. Also in-room WiFi is an additional charge, should also be included.
Glasses which were used and kept aside for replacement were again kept in the same position for usage. they were not replaced just like any other utilities. overall very nice place
I liked how friendly the staff are. I did not like how dusty the room was ( around the bed).
The staff are friendly and helpful. The room is clean.
Noisy elevators dinging loudly throughout night, guests speaking loudly in hallway, staff not very helpful
Clean, professional, great guest services! The restaurant next door had terrible service. The hotel however was great!
The Front staff made this place, really nice and very helpful. The location was great and made getting around Chicago a breeze. Next years Microsoft Ignite conference I will be booking at this Hotel again. Next time though I will remember to get a room with a fridge!
Rooms were clean $53 for valet and they brought down the wrong car 2 out of 3 times. Both times I waited for more than an hour when the entire purpose of the valet is to save time. Half of the staff was excellent and the other half was rued.
Friendly Staff Poor policies
Nice clean rooms Parking was terrible
The location was great and checking in and out was very easy. Complementary water bottles were also great!
Free bottles of water!! Very clean. The whole process was flawless! No breakfast options... Even fruit would have been a nice touch
The hotels staff was incredibly nice. The hotel itself was extremely clean. The location was perfect. It was close to everything touristic
Most things we wanted to see were just off the L, we had to walk 6 blocks maximum. There was a lack of dance bars for people our age without a ridiculous cover charge
Location was good Rooms were small, holes in the walls and dinged mirrors. Humid rooms and beds were not the softest.
It was very pleasant get there early and having a room to do an early check in. The staff was excellent. Overall it was a good hotel. The location of it was very impressive, close to every place, Willis Tower, Millennium Park, and Navy Pier. I think it's a little pricey, but given the location I think it's worth it.
Location and decor The bar
The room was very comfortable. Loved the bed and pillows. Elevators were pretty fast. Staff was very nice and accommodating. The hotel claims to be pet friendly. Which they do allow pets, but they don't have an area for your pets to relieve themselves. The closest park is a couple blocks away. It wasn't very far bit my poor dog did his business on the sidewalk twice because it was too far to walk for him. There also wasn't a specific parking for the hotel. It was a little disappointing there wasn't a notice when booking.
Location. Staff was nice. The rooms need some attention, especially the bathroom.
Hotel is in a great location and the service was excellent. Room service delivered with no table to eat off of. Had to eat on the bed.
Staff was helpful. facilities were clean Floor wasnt finished week. Tiles in bathroom were not fully set.
Very convenient location right on Michigan Ave. You won't run out of places to eat or stores to shop. I'm a music enthusiast and the memorabilia on the walls is a nice touch. Also a guitarist and the ability to have your own guitar brought to your room to play was pretty sweet. A Jamaican style bar club along with a nice steak/bar restaurant are in it (Although a little pricey) Been to many hotels due to my line of work. Although the ambience is nice Its not much more then anything you'd find at a Holiday Inn or Hampton. Seems a bit on the older side. Don't know about the more expensive rooms. But ours did not come with a fridge or microwave ( you can purchase them)
Very friendly staff Paper thin walls can hear everything from the hallway even a soft voice just speaking at normal volume
We were on the 23rd floor right next to the stairwell, and I have no idea where the noise came from, but all day and all night there was a loud knocking/banging noise, followed by a revving noise that would come from a machine, that continued nonstop. We were not near the elevators, so we ruled that out. It was impossible to sleep, even with the tv on and my white noise sleep app. Ridiculous. I don't know if the rooms booked on kayak are the crappy, noisy rooms because of the good price, but I will not be staying at the Hard Rock again.
Great location Our room was hot and the fan did not help it cool down. TV didn't work.
The bed was ok, internet terribly slow and choppy, and gym very old.
Beds very comfortable. Location was perfect. Lighting in bathroom not good at all. Height of tub could be a problem for kids and short adults.
Loved the location the staff and the bed Hated not having a tub , shower only . The room view was a metal structure and a concrete wall . The room was very small.
Great location, and beautiful view from the rooftop bar. Renovations in the building are really wonderful, and we enjoyed having coffee in the morning in the lobby area. Unfortunately, the hotel can't decide if it's catering to its guests, or the long line of people waiting to get up to the rooftop. Elevators were extremely slow, and we were told not to take the stairs, even though there was no sign saying staff only. Additionally, the design of the room trumps function. I wish there was a place to hang my towels. And it was dark--I had to move my suitcase underneath the light to find my clothes. And yes, the shower leaked everywhere and was a little cold. But it all looked nice.
This hotel has a really nice "members only" feel to it like a stodgy old man city club with out the stodginess. it is beautifully decorated and the rooms were not your usual doer and feel. There are so many different venues to choose from that we could have never led the hotel. The drinks and food are a bit pricey, but it fits. The only thing I would change about the room is that we wished there was an in room coffee maker. With all of the other stuff they put in the room to charge you for, a coffee make would have been nice. Also, we had to order ice from guest services as there are no ice machines on the floor.
Public spaces, vibe, decor, the radio in room. The inability to do a normal load of laundry -- either by myself or by the pound -- they only offered laundry with rates like $5 per pair of underwear was a major hassle/shockingly overpriced. Rooms are pretty small and most face an old factory-type building, but that's no big deal.
Very unique hotel with cool public spaces and furnishings. Friendly, helpful staff. across the street from the cloud sculpture at millennium park. Highly recommend!
Service is some of the best in the industry. Placing hotels like W, and other botuques, even larger Four Season and that ilk, into the realm of service as imperious paridy. Returning in April with colleagues and clients from around the world for business meetings, fun, and knowledge that great service and an outstanding stay awaits.
Loved the free coffee and water on each level. Staff was friendly and accommodating. Walls were thin, and you could hear other guests making noises and playing music in their rooms.
We stayed at the Club Quarters because it's a block away from the Chicago passport office, and was reasonably priced. Checkin and staff were great, very helpful and attentive, very accommodating. The business center in the basement is very convenient, however, it didn't offer color printing and we were prepping for a visit to the passport office which required color printing. The staff have me a list of kinkos/fedex offices which offered color printing, however the list was outdated and I wasted an hour running all over the city following old information. I share this with the staff and hope they have updated the info. I would have gladly paid for color printing, and was wishing I spent the extra $$ to stay at a Hilton, which reliably has color printing.
TV service did not offer NBC and possibly ABC. Otherwise a great place and location. The other stay a couple of weeks ago - the phone did not work. Could't call to the front desk. Phone was dead and even after reporting this continued to be dead for the whole week.
The location is absolutely perfect if you're visiting Chicago from out of town. However, the rooms are small and basic so if you're not planning on staying in the room that much it's perfect.
Outstanding service and staff. The room was clean and they had a fitness room that wasn't busy. Also, they had these purified water stations on each floor. Very small room and the treadmills were pretty low quality.
Location and value
It was a great place to stay - stayed here for business travel. They're professional all around. Don't get a car here; expensive for parking. You shouldn't have one in Chicago anyway.
The room layouts are convenient, the cleanness of the hotel is up to par, and the hotel is conveniently located in the heart of downtown Chicago and there is a convenient social bar downstairs! Customer service representatives at the front desk were not helpful. I personally would not recommend this hotel before another hotel because of the service I received; but the hotel is very nice and in a great location.
Free wifi and free water. My "queen" bed was really two twin beds pushed together which lead to an uncomfortable nights sleep. The room was also the size of a closet but I was too exhausted from my flight to put up a stink.
My wife and I have always stayed north of the river but chose this one to stay in a different part of the city but be close to everything. We loved the location to CTA stops because used that to get around the city. We loved the location's proximity to basically anything that we needed. The staff was very informative and friendly. My wife enjoyed the chilled water bottle stations on each floor. The elevator runs very quick compared to other Chicago hotels that we have stayed at. The room service and food deliveries run late into the night. We purchased our room online so maybe we were not given the best room. Our room was in a "hole" of sorts. There was absolutely zero views from the small window and barely any sunshine. The size of the flatscreen tv left much to be desired. Most hotels now at least have a 40" tv. There was no microwave in the room and not one that we could access down in the lobby area. The bed was not overly comfortable. Again, we loved most things about hotel because we chose it more as a crash location, not a place to stay all day.
Great for a business trip where you don't spend a ton of time in the room. Not so great for a couple's getaway weekend. Room was rather small and room was in need of upgrades.
Well thought out hotel experience; great rooms and unique decor. It's a nice home away from home.
Central location Nice view Quiet room
The overall experience was great - facilities, location and staff were wonderful The corner lounge was strange in terms of food offerings, everyone shows up for breakfast expecting to find dry cereal, bananas or a pop tart. Get rid of the candy and party mix and offer a minimal continental breakfast.
Loved the staff at the Hyatt! They were amazingly helpful, especially Ariana who was there no matter what we needed. From the valets to the housekeepers they were so wonderful. The business center was very helpful and the latte's were delicious. The room was really quite loud. The air conditioner would kick on and wake me up several times a night. We were also close to the elevator (which I know is unavoidable) and could hear word for word the conversations in the hallway. This made for a rough night's sleep.
Room was nice, roomy bathroom, clean. Good location. The staff was nice. Roof top bar was enjoyable with good food and drinks. Price to keep the car over night was expensive.
The view and the equipment of the hotel No breakfast provided
Great location--close to everything we needed. Super friendly, helpful staff. Very comfortable accommodations. The bathroom was poorly separated from the bedroom. With a gap above the hanging door to the bathroom area and a much bigger gap above the glass door that made up the toilet room, it was almost like we were in there together. Not very romantic.
Central location, nicely decorated, friendly and helpful staff
The staff was awesome being able to get some obscure requests. The bed and pillows weren't very comfortable. And there weren't that many amenities.
Talk to Bennie when you get there. He'll get you set up downtown.
Clean comfortable room, nice staff. Great location While the bar/lounge was nice, the lack of Gym and pool were something I missed.
Loved the atmosphere, very pretty, very nice hotel. Had a wonderful stay and would definitely recommend it.
The location was excellent. Toilet ran all night, mold in the shower, rooms exceptionally small, no convenient place for computer.
The location was nice. Boring hotel, average style rooms and amenities for the price range hotel
Everyone was just so helpful - whether it was advice on the train system, to off the beaten path restaurants or activities, all of the staff went out of their way to help us enjoy our trip to Chicago. The room was very quiet - we seldom heard any noise outside of our door. There was a bit of construction outside the hotel, but even that added to the peace we felt at the facility.
Was a bit of a mess but it will end. Not all rooms have a desk for computers
I liked that it was close to everything we wanted! The wifi was slow! They had no ice machines in the hallways so we had to call every time for the front desk to being some to us. When entering the hotel it had a clean but smelly odor it was weird! We requwsted with a nice view but we got the back of another buildings view! The shower had some mold!
Didn't stay here long but got upgraded to a beautiful suite. Great facilities, decor, etc. Staff were very friendly and welcoming. Definitely a great choice!
Rooms are comfortable and well maintained Convenient location across from the Goddess and the Baker and of course a short distance from the Bean (Millenium park) Very friendly helpful staff
Location, location, location Two blocks from Chicago 'bean' - cloud gate and parks. Front of hotel with construction for 'E' was not pretty -- but we never heard any noise in our room.
We got a great rate on kayak. The room was spacious, bathroom was huge, and shower was great. Lots of storage and hangers. Staff was extremely helpful, very nice, and very quick when help was needed. The view of the room was awful. We looked at a very dirty alleyway with a view of a brick wall. Also our truck was damaged by the valet service. They assured us they would make it right, so that's why I still gave them 4 stars.
Good value, good location Parking high $70 a day, room service cart left in hallway for almost full day. Wireless cost high $16 per day,
The parking garage is located right next door and was very easy to access. No need to spend money on valet parking, unless you don't like carrying your luggage. Parking next door was 1/2 the cost. (About $35 per day). Safe area. Great location! No free WiFi in rooms. In order to use free WiFi, you had to go to the lobby. Pricey stay for no internet access in room.
We loved the special lounge to relax in. It was like having our own kitchen and living room. Everything was great.
The hotel failed to follow my president profile and didn't provide non scented products nor my workout clothes.
I chose Fairmont Chicago, Millennium Park because of its location and good reputation. After my stay at the hotel I am glad that I made a right choice. When I was checking into the hotel there was some confusion about my reservation. I reserved two rooms but the hotel reservation system showed only one room under my name. After I presented my two hotel reservation vouchers and email communication the front desk manager quickly gave me two rooms without unnecessary delay (the room types were exactly what I requested when I made my reservation). The hotel front desk manager and staff were very courteous while they were trying to sort it out. I and my family had a great stay there. It's location and free room wi-fi connection were excellent.
Good access to Chicago attractions #1 WAY TOO EXPENSIVE. Room price was average to low for area. But restaurant was mediocre and priced straight insulting, $29 for a buffet with no omelette bar, no fresh Oj, nothing fresh. Worst buffet for the money ever. #2. No snacks on floors and $5 for 20 Pringles potato chips. No snack food in area especially late night. Room service slow and speedy. #3. $70 for parking. No validation or discount for hotel customers, across the street its $35 also borderline insulting
Location - very convenient. One of those hotels that tries to make money on every little extra. Cockroaches on the 26th floor where our room was. Reported it to the front desk - they didn't sound surprised at all.
Great views, great rooms, great staff, wonderful stay. Pricey room service
The staff was incredibly kind Bathroom wasn't immaculate
I don't recomend for people who go in a group of people! I went there with 3 more friends. They gave us a room with only 1 bed. CAN YOU SLEEP 4 people in 1 bed? Or do you prefer to sleep in a couch? That's what they said; "sorry, but that's what is available" WHO PAYS A DAMN EXPENSIVE ROOM TO SLEEP IN A COUCH?
I honestly felt like I stole from them for getting my room that cheap! It's a truly 5 star place it's close to everything you could want to do downtown! The staff is very friendly and amazing! The rooms are very nice and pretty big!
The room was very comfortable and the hotel staff was fabulous. Really enjoyed our stay.
one of the two hotel elevators was not working... we were on the 11th floor.. it took nearly 30 minutes each time to get an elevator..the AC was not working . The room was nice and comfortable.. however the AC and the elevator really created a bit of stress for us... the cost for the weekend visit 2 nights was not acceptable given the conditions.. When I asked the front desk clerk to adjust our bill she went on about how they were working on getting the elevator repair but it was difficult on the weekend.. still no satisfaction on my end. SORELY DISAPPOINTED. Margo DOlan firstname.lastname@example.org
Easy reservations, numerous email reminders, e-checkin with room preference, quick check in and valet service, nice roomy quiet room. Parking added 30% to the cost of room. The cost of parking in Chicago is a major negative to doing business in the city. The restaurant attached to the hotel ran out of black tea. The waiter indicated it happens frequently. The hotel lobby had no black tea. How can you run out of black tea?
Clean hotel, great location, staff was very accommodating Honestly, nothing comes to mind.
The location can't be beat, and the room was spacious and comfortable. The staff were incredible helpful and welcoming. The room was advertised as having a special bathtub, a key reason we booked this room. However, the bath wasn't anything special. It was just a typical hotel short tub, not the large tub we were hoping for. I would have paid a premium for a nice tub, but there are no such things at the Monaco, so we were stuck.
The hotel's location was ideal and the staff was courteous, friendly, and helpful especially in providing local recommendations. We requested and were told we would be receiving a feather-free room but the room we were checked into had feather pillows and a down comforter.
Great location near the CTA, riverwalk, theaters, shopping. Dog friendly! We have a Lab/Great Dane mix that we took along on a weekend. There is an off leash dog park 2 blocks away. The parking is expensive if you use the hotel valet. You can save about half if you book a spot at a nearby garage through spothero or another site.
Great service and great location.
The staff was incredibly welcoming and friendly. We had a great stay and felt well taken care of. Rooms are well appointed, will definitely stay here again in the future! We had no issues.
The room was amazing and the location couldn't have been any better. Everyone was incredibly friendly and helpful. The complementary hot chocolate and wine were also amazing. The only problem I had with the stay is that the hotel parking lot charges $58 a night.
evening cocktail hour not too big
Great, attentive staff. Terrific location by the river. Comfortable bed. Lobby Door staff was extremely friendly, helpful and welcoming. Expensive for what you get. Room a/c is on energy saving computer load management, so it can take ten minutes to respond. River view 7th floor deluxe king Room had one uncomfortable arm chair, and a tiny sliver of a window that allowed one to see the bridge over the river, but, no water or boats. Exercise room was a joke, just A universal and dumbells. Free morning coffee a plus, but offset with tiny cups and mediocre coffee blend. Free evening wine was nice, but unlike far less expensive embassy suites, no snacks offered.
Extremely convenient for getting to the Chicago Theatre.
Great location to everything in the city! You can walk to the Riverwalk which has so many things to do! very clean hotel and staff is so so accommodating and welcoming! The bed was very uncomfortable! Had a huge dip in the middle of the mattress! Other than that no complaints
great location, service, & facility
The fridge didn't work so the brought up a dented scratched fridge and set it in the middle of the room. The room was not clean. No hospitality. Way over priced!!!!
beautiful room, great amenities, very clean and modern some confusion at the front desk when checking in but it seemed to only be us
Nice hotel, great location.
Great downtown location. Doors locks dont work. Bathroom fixtures broken.
One of the best hotels in Chicago. Ideal location to everything in the city, wonderful staff and service, Roof Top Bar is excellent. Overall best hotel experience I've had in Chicago.
Quite pleasant and well situated.
Rooms were big and spacious, on state street and walking distance to Michigan Avenue and very popular for their restaurants. Housekeeping were take time to clean the rooms, I would go out from morning and come back and the room was still not cleaned.
The wit hotel is definitely a great spot. My husband and I went on a very cold winter day. It was nice they have the club/bar on 27th this way we didn't have to leave the hotel. We would stay ther again.
Staff, each & every one from doormen, janitors to manager. Special shout out to Mark in maintenance and Darnell at front desk. We borrowed their bikes and had an excellent ride around the lake. View was awesome down State street. We arrived a early on Thursday morning and allowed to go right up to an available room. Room was small but meticulous in detail. Location could not be better!!! A minute's walk to blue line, red line and busses. All the shopping you can want steps from hotel. Millennium park and the Bean was 3-4 blocks away. There was nothing to complain about.
Loved all the old architectural features. The rooms were small but the architecture, view, location and excellent air conditioning made up for the size. My suggestion is to add a quiet seating area near the stairs and elevators on each floor so that guests that awaken early can read and have coffee while a child or partner sleeps. Joan
Beautiful; FANTASTIC service provided by all areas; clean Mattresses were hard
Staff was very friendly and very helpful. Rooms were clean and very nice. Only complaint was elevator on Sunday morning. Most people are trying to leave and the maid staff had most cars filled with there carts. Maybe staging a cart on every floor would help that congestion. Otherwise it was a great place to stay.
The hotel was perfect and beautiful. The style blended well with our modern tastes but need for historic romance. The beds... were... AMAZING. All the linens as well.
Desk staff quite friendly and helpful. Everything classy and elegant. Umbrella iin closet was a nice tough. Didn't patronize the Atrwood? Restaurant although attractive ambience, Prices were prohibitive. Cup of cofffee: #$4.00, Eggs bENEDICT: $15.00 Fugget about it.
We like the intimacy of the hotel. The staff made us feel welcome. The location is walking distance from theaters, shopping, lake front. Parking is very expensive: tip - 3 blocks west of the hotel is public parking lot and we paid $15 for the whole weekend.
Warm, accommodating staff. Great location. Quaint, historic building. The hotel was more than adequate for our needs, but guests should not expect huge rooms.
air, food, location
I like the service at the front desk There were several employees at check in making sure no one is waiting. Rooms are excellent. They even upgraded me to a suite. Their executive lounge was extremely crowded and service was very poor there. Food was not getting replenished in time.
Great location and valet parking is great after long drive "Historic " structure inside
Great location, clean room, friendly service Food service only began at 6am.
The room we had was amazing. The view was amazing. The hotel itself was amazing. The lady who checked us in was very very rude, we booked 2 double beds a month I'm advance and she leads to tell me that we did not. We told her that we wanted 2 queen beds and she lies and says there aren't any rooms available with the bed arrangement we want. When I pull out the paper and show her the we had 2 queen beds, she goes to talk to another person and than a room that fits what we wanted magically appears. Other than this ridiculous incident all of the other staff was very very nice. Avoid checking in with the African-American girl with braces.
For Chicago Michigan Avenue, the price is good for quality, clean rooms. Yes the room is small but very functional. Large bathrooms and plenty of storage.
Rooms are pretty clean and comfort Staff was really bad, they treat you in a bad way, they didnt provide any help, they charge you for everything. I asked for a double bed room and they charged me extra 20$ even I requested the room weeks ago, Internet isnt free and is really expensive.
The hotel was fantastic as well as the staff.It was clean and the bed was extremely comfortable. Great recommendations for activities and food. We had the the tasting menu at Mercat restaurant and had some of the best food we ever tasted. We will definitely be staying here the next visit to Chicago!
Staff promptly covered our mistake of a missing room with a walk-in and helped the family stay together during the vacations!
The room was comfortable and updated. There was an employee who listened to me (Iesha) and displayed professionalism and good customer service when there was a HUGE error in the room reservation on the part of Kayak/Get a Room. Lobby was inviting, The hotel forced me to upgrade my room and pay more per night due to the reservation made through Kayak/Get a Room which did not secure 2 double beds for 4 people. They contract with Kayak but you still need to call the hotel directly to be sure you are receiving the room you requested. Does not make sense to contract if you still need to call them directly. They did not clean the room during the stay unless asked directly.