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The location was pretty much the only good part of this hotel. Bed was comfortable, but it should be for the price. Parking is expensive, be sure to use valet if you plan to use your car. Check spot hero for cheaper places to park if you self park. Hotel is old. It is maintained fairly well but it does show its age in dated bathroom fixtures. First hotel I have ever been in with no alarm clock, didn't provide any soap for the shower either. It is decent but I would look elsewhere. Isn't worth the price and doesn't deserve its rating.
Hotel was clean, friendly staff For an advertised 2nd best bed in hotels...the bed was TERRIBLE.
Location was amazing!! Super close to shopping and pretty much everything! Cute antique ish feel to it. Nice and clean, staff super nice and helpful!
The location was right on the money, with some of the sights of downtown just a few minutes away. The price was also very good. Our room did not have a fridge for us to put leftovers into or a microwave to heat them in. Also, the window coverings needed a good update and looked old and grungy.
Super comfy bed, awesome location. Hotel is steps from the magnificent mile and a short walk to the lake. Small lobby and elevators, room was in need of some small wear and tear repairs.
Perfectly situated for seeing the sights, enjoying the music scene, shopping, and exploring the beaches. The gym only had one treadmill. The 2nd was broken. But we had so much fun doing other things that we never hit the gym.
Friendly and courteous staff The vent was blowing air at my face every time the hvac kicked in while I was trying to sleep.
-Perfect Location: We walked EVERYWHERE and the Whitehall was always a great starting point and place to come back to for a moment of rest. -Friendly Staff -Good value: We spent very little time in the room, so it served it's purpose. -Steps away from the John Hancock Building and Michigan Ave. -Carpet was a little grungy. -Bed wasn't super comfy, but I still slept well. Overall, a good value for the money. Would stay here again because it was such a great location and the staff was very friendly.
Likes the character and location. Beds were comfortable and space was good. Tv was huge and state of the art. Bathroom was small and outdated.
Comfortable beds A little pricey and some attn to detail needed for rooms falling apart. (Cracks in ceilings etc)
The only thing going for the hotel is location and price. The rooms were small and dark. The bathroom had the most perplexing layout and the hot water took a full 5 minutes to get hot for a shower. It wasn't as clean as I like a hotel to be (hair from previous guests on the shower wall. Gross).
Location One elevator. ... Waited forever and it was full when it came!
Reserved two queen beds. They had me in a king. The guy was rude and never even apologized. Unbelievable service for a hotel like this.
Decent room for the money, nice bathroom, good location if you are in town to do some major shopping No restaurant open in the evening, outdated lobby, no room service, could hear neighbors through the walls
Went to Chicago with family and adult kids who brought a group of friends to go to the Chicago vs Cardinal game.(House divided) This hotel and staff helped us have the best time. From management, to the bar staff, to the bell boys... wonderful hotel and would stay there again without hesitation. elevators slow, but it is an old hotel and that is the only thing you can tell that it is older.
We were able to book at this hotel during a very busy time. We were told we would get a text when our room was ready. We never got it. We tried calling the front desk over several hours and the calls were going to a fax machine. We used the number listed on the website an on the itinerary. We even had friends try to call. We ended up leaving a WORLD SERIES game early, because we were worried they would give our room away.
Location. Room was small and felt muggy. Hallways and elevators have carpet which smells. Elevators were slow.
Great location that's about it... Book double room but got a single king room for 2 couples. Was told they over booked and didn't have rooms left. Also when to grab a Coke from the mini bar it had Santa on it..... I stayed in September...... After checking the date on it I found out it expired 2 months ago. I also received a bar tab from another room. They did correct that after pulling the receipt that clearly showed it was for another room. Then after all that they asked would you like to charge your parking to your card now? I said yes that not a problem. They said my MasterCard got declined..... I then responded with "I don't own a MasterCard. They had no clue when my visa number when.... Just amateur hour at his place. The bedding is also 80 grit sand paper and you may die on the slippery tile in the shower. Also the bell hop had no idea where he put out check bags when leaving....
The hotel was in a great location.
Location was fantastic. Could not control the temperature in the room. Way too warm regardless of colder temps outside.
It was very comfortable and near museums and points of I interest. One of our breakfast's wasn't good. Shower needs anti slip help. Elevator slow
What a great place to stay. We came into town for a Blackhawks game. This hotel is perfectly located. The price, room, staff, bar and food where all absolutely amazing. We will b back!!!
The location. The bathroom was very small for a luxury hotel. The shower facets were hard to figure our. My wife did not like over head shower head. The room computer did not work and services could not fix it.
Great price Friendly staff Clean room Nice shower/bathroom Comfortable bed 12pm check out Location! Poor view Room was a little small
Sofitel is my new favorite Hotel.
My husband and I loved this hotel. We have stayed in several hotels on or near Michigan Ave and this was the best. The hotel is beautiful and is in the perfect location for us. A short walk to the subway, excellent restaurants along Rush Street and of course fabulous shopping. I will definitely stay here again even though it's a little more than I usually like to pay.
Swanky and chic hotel located in the heart of Chicago only steps away from shopping, great restaurants and all that the city has to offer. It's upscale, hip and a great value -- with a very comfortable bed to boot! What more could you want?
loved the architecture, nice view, price was great, good bar, convenient to lots of things in Chicago, usual helpful Sofitel staff . . .
Staff was excellent, they shipped me something that I left in the room immediately. Very clean, they even put a birthday surprise for my husband in room upon arrival. When you enter the main lobby there is no rest room, you have to take elevator to the 2nd floor. After traveling so long one needs to use the facility fast. Also parking fees a bit high per day, the hotel I stay at offers free parking to its guests
Clean room, good location, good food Difficulty of reaching the concierge by phone and having to listen to recorded advertising of the hotel while waiting
Situated in a good area very convinient for shopping and buisness. I was not allowed a late check out as my flight was late evening.
Fantastic location, close to the Magnificent Mile and Water Tower. The building is strikingly modern.
I would have preferred a discount on the Parking for staying in the hotel.
the room was wonderful - the bed and linens were superior
The rooms were nice, but our room had not been properly cleaned. There was an empty wine bottle in the trash, a stain on the carpet, and dirt on the bedspread. The location is great for exploring the city. A block from Michigan Ave, the beach, and Rush street. The customer service was not good. We waited 30-45 minutes for our bags to be brought up to our room and finally had to go down to get them. There were two bellmen standing in the lobby doing nothing and our luggage was just sitting there. As mentioned the room was not properly cleaned which is never a good feeling when you are staying in a hotel. I requested a late check-out and was immediately told "No due to someone else staying in our room and they needed to clean it". He then asked what room we were staying in. He again said it wasn't possible as someone was staying in that room and they would need to clean it. When we checked out I forgot a brand new shirt I bought while staying there. I rarely hang things in the closet and had done so since it was a new shirt. I realized this the next day and called and again was given horrible customer service. They told me it was not in the room and that nobody stayed in that room the night before so they couldn't help me. Obviously, the maid who cleaned that room took it, but they accepted no responsibility for that. Not to mention they couldn't give us a late check-out due to another guest needing the room. It's a shame the customer service was so bad because it is a nice hotel in a great area of the city.
Location/spa and swimming pool None
Very good welcome and staff performance An elevator alarm went off in the middle of the night and it took over one hour to fix it - not conducive to comfortable sleep.
Location! And they left a small treat for my child every afternoon.
Very good location.
Hotel has great location, very nice accomodations. There was broken glass in the bar and I cut my finger pretty badly on our first night at the hotel. Although hotel staff was very nice and they did call security, I thought they could have done more in way of compensation. In hindsight, I probably needed stitches and other than call to my room by the manager (who had already left by the time we got back to the room), they really didn't even follow-up.
They had absolutely no trace of our reservation on arrival, but after some spirited discussion more than made good the upheaval.
when I make check out from the hotel they told me i have to pay more than what booking website show me,after desscution they agree to refund 110 $ to me.
Great restaurant recommendation and service!
The bed is gorgeusly confortable Many problems with shower, room cleaning, front desk attendece, etc.
Comfortable, elegant, convenient excellent accomodations. Food very good but somewhat overpriced. The hotel tower is very tall and our initial room on the 40th floor was very noisy in the wind and rain storm. The swaying was not noticable but the sound of creaking wall and ductwork was uncomfatably loud. The staff did move us to a lower floor to a large apartment suit which was very quiet.
Excellent ...one of the nicest hotels I have ever stayed at. Professional staff. When coming to Chicago it will be the only Hotel I will stay at.
Beautiful. Comfortable, luxurious. Staff assistance was hit or miss. Very frustrating. Some staff was very helpful. Others were not to the point of carelessness or rudeness. At this hotel I had expected service to be exquisite. It was not. For the price there's other hotels with better service who value their customers more highly.
Great location and afternoon tea was amazing.
not much Room was 'nasty' for a 4 star hotel. -broken soap dish on the floor -faucet handle was not fastened and fell. -really dirty carpet -old building. poorly renovated. bad paint job in the hallways.
We loved the location and the welcoming and helpful staff. The atmosphere is elegant. For a small extra cost, we opted for the Executive Room with access throughout the day for a light breakfast, snacks during the day, and hors doerves during cocktail hour. It's view is spectacular and all but the tables which are too small, we enjoyed immensely and visited often during our stay. WiFi in your room is an extra cost and not included in the price of your room.
Room was clean. No recreational stuff no pool no sauna nothing it was boring.
Location and old world elegance Several elevators broken, tea room not kept up-my chair had a big hole in it. Chairs looked dilapidated, carpet worn, menu insert pages barely legible (bad photo copies). Most pages had faded writing in 3 of the four menus. Also-3 menus did not include alcoholic beverages
Whinin walking distance to downtown shopping and attractions and great restaurants, walked to Chicsgo Art Institute to take in Van Gough exhibit. Parking too expensive
location 65.00 a day to park car didn't know where to go for breakfast?? not alot of water pressure for shower
Staff were tremendous Hotel needs updating. It is old, worn and dirty
The Drake is a Chicago classic. A bit old, but very luxuries and very, very beautiful. The excellent location and nice staff delivering outstanding service make the Drake the place to be. A bit dated, and almost impossible to roll your own luggage. Unlike most hotels with marble floors, The Drake has the thickest carpet imaginable. Also, the rooms are small for the US (and the money) and you will pay a lot for a view. However, this is the oldest and most desirable location that The Drake sets the standards for all of the other Chicago luxury hotels.
Very few amenites for what you pay. Service was slow at best. Concierce desk was helpful. Very good at housekeeping, but not worth the money you pay.
We loved how friendly the staff was. William went above and beyond for us! For the price, it would have been nice to have even a basic breakfast included.
Good location for sure. I got to know you do not care about cleaning at all which I consider the most essential and important in choosing where to stay.
Front desk staff Location Kind to offer large check out Weak wifi Outrageous daily parking fee
Hospitality, service, beds, bar
Children was annoying and running during 6am in the other room and made me didn't rest well.
Cookies in the lobby and friendly staff. Not very many amenities. Bathroom door didn't close all the way. Room didn't cool down enough.
It may seem a bit expensive but the service is effective and prompt. They have in and out privileges and are quick to help There is no free WiFi but I have my own mobile plan.
The hotel has decent accommodations and lives up to the name. The rooms are nice, the beds are comfortable, & the bathrooms are clean. (don't park there!!!!) PARKING PRICES, WTF!? Buying anything (aside from the room itself) from the Westin is out of the question/budget.
Great dining options available and close by to lots of shopping outlets. It would be wonderful if I could have a city view instead of facing another building since Chicago is such a nice city. Not close to any subways.
Great valet service. Small rooms
Shopping and sightseeing were close by. I spilled coffee on my robe on the first morning and it wasn't replaced in the 6 days I stayed there. I don't think he says we're changed during those 6 days either. Otherwise the staff was really nice and the room very comfortable.
Very nice Hotel with a great staff. Valet service was good, bell service was good, front desk service was great. Restuarant was average, parking was expensive.
Clean and comfortable, loved the location, safety, suite was roomy for our two or could accomodate three easily.
Basic Internet was kind of hit or miss on access and performance
Spacious, very well equiped suites with fridges, microwaves and two TV's - very handy when the World Cup clashes with Wimbledon. All furnishings and fabrics in rooms are of the highest quality. Almost all the staff were very friendly, extremely polite and most helpful. Great location for the Chicago tourist. Swimming Pool needs a refurb, now looking dated and tired. Air-con in gym and workout rooms not working therefore uncomfortably hot. Internet connections in Rooms too slow and no weekly rate for using the facility.
Charles Nancy was very rude and put out by helping me. Also, our keys did not work twice and the cost of the room service is quite ridiculous....$7.00 for dry cereal, plus 18% gratuity pluse $2.50 delivery?! Maybe if the staff was friendly and the service was better, but no way would I ever pay that for a bowl of corn flakes.
The facilities are good. The location is excellent. The parking is outrageous. $66/day but I think that's Chicago. One of the hotel staff was a bit rude, but the others more than made up for his behavior.
Liked everything about it! Amazing location, nice facilities, and friendly staff.
Toilet flush was EXTREMELY loud. And we could hear the toilets from other rooms as well.
Beautiful views from the pool & workout areas. Room was very comfortable. Nice location. No jacuzzi. The sauna was nailed shut.
Centrally located and friendly staff. Great size room and amenities for the price. Housekeeping could have been better. Room not cleaned until 5 pm and cleaning was substandard. Wet towels left in room and dirty coffee cups. Beds too hard. Also, teenage kids were given a handicap accessible room. We were not told about this until we saw the room. Didn't need to take up that kind of room, but after they had already unpacked, didn't want to change rooms.
We arrived and there was no parking available and the hot water didn't seem to get any warmer than room temperature.
When I had a problem with the professionality of one of the staff members, the General Manager took action fast and worked a satisfying solution to the problem. The only thing I didn't care for about this Hotel is that it did not offer a shuttle to the airport or my convention.
Atmosphere is always good and location you can't beat. Valet service is average. Kind of slow and impersonal. I should expect better from such an establishment. Either that or it should be included with my room.
The only staff I ever saw was at the Check-In Desk. Waited an hour to have an iron delivered to the room. Waited over an hour for car to be dispatched from valet. There was no "welcome to our hotel" from anyone, it was essentially "you're on your own here".
The location is epic; the Gold Coast of Chicago is high end district, places to shop are so close you can walk everywhere. Wonderful restaurants! I would stay here again, and again. The staff were like friends we had missed seeing in ages and always ready to help, in every way from the check in to the cleaning service helping us carry our bags into our room. Our room was a lower rate and as such we were placed near the elevators. We had booked WAY in advance but was told upon check in it was a busy weekend, but we could check in at 12:30 ish... The room we had was small but I am not sure all of them are...?
Location great, nice staff eager to please. Breakfast buffet was cold food only, but good. Rooms were small and clean. Overpriced, elevators were erratic. Power breakfast was fine, but they kept changing the hours. Had to have Food and Bev manager intervene to get breakfast. Did not have enough newspapers on three of the four days I stayed there. Coffee was $9. Mixed drinks were $15. Our group was 50 rooms. Many complaints. Few amenities for the price. No radios in room. Only one electrical plug in room behind chair.
The library bar and pump room bar were fabulous. Food and cocktails amazing. Great energy throughout the hotel. Fabulous location near both Lincoln Park and the Lake. Very welcoming to solo business/leisure visitors. Great place to work at during the day. The rooms were okay. A little run down (stains on the floor, chipped furniture). I received a good deal on the cost of my room, but wouldn't pay the full price for one of their rooms. But you may really be paying for the location and great food/bar scene.
Cool hotel, love this area of Chicago No phone charges available Heater making noise throughout the night, had to choose between being cold or awaken by noise Heat was off when I arrived, "engineer" had to come up to turn it on (shouldn't it be obvious where and how to control the temperature?) Heater was on the ground behind a desk, I had to get under the desk to adjust the temp each time
It's a very unique hotel where are you and features and close to everything downtown I was very unhappy when they gave my credit card information to a third party
Swanky, under-stated elegance and unique. Greeted the moment we arrived. Great vibe. Nice scenic walk to North End of Michigan Ave (aka miracle mile) and restaurants. Parking in the area is expensive!!...Valet is the only option.
Loved the serene decor. Shower turned to very cold water.
Not much Room would not cool down, hallways looked filthy, beds were hard and not comfortable.
Likes: Great bedding, comfortable room, cool, rustic elevator, great restaurant, beautiful neighborhood, beautiful entry and lobby. Our dinner was memorable: great service, interesting food, beautiful presentation! Dislikes: very rude parking attendant, expensive parking
Outstanding location They could have at least had free coffee. $7 for morning coffee in a hotel is a little steep.
We chose the Thompson Hotel for its location and value on Kayak. If I was traveling alone on business it would have been a better choice. They are super accomaditing allowing us to check in at 11:00 am without any problems. They also have a great online precheck in service. There is a Starbucks next door and good restaurants all around it. The precheck in service is a great idea however, it is as if you actually request something like an extra blanket or extra towels which were questions on the precheck in system they do not fulfill them. The elevator system requires you to use your room key to get up to your floor however, there is only one reader per elevator and it was virtually impossible to get to it when using the elevator. So many people were talking about riding the elevator up and down trying to get to their floors. The showers were never hot just warm regardless of the time of day. The A/C was all over the the place, hot / cold. The room refresh was seriously below average and actually just a really bad bed make up with fresh towels. They basically missed at the attempt to be a chic boutique hotel. There is no real identity to this property.
Body hair on the bathroom sink. stains on toilet. Kind of gross for the price.
comfy bed, great location, nice lobby. Front desk lady was not very helpful. Toilet smelled like sewage. They called me from front desk to tell me someone was at my door from hotel personnel when I had privacy sign on...that woke me up...What kind of "privacy on" is this?
The Thompson Hotel Staff were amazing, very friendly and accommodating. We were upgraded to a corner king suite as it was our wedding night so that was a pleasant surprise as well. Overall wonderful experience. Would definitely go back. Nothing!
The bed and shower were amazing!
We loved everything about it. From the very beginning (checkin) till the very last second before we left the hotel. Everyone was so helpful and friendly. The Concierge made arrangements for a boat trip on the Chicago River. Housekeeping kept our room in perfect shape. We had a room on the 21st floor which had the perfect view towards the chicago skyline. It was awesome. I gladly recommend to visit the Thompson Chicago and will for sure also book on other occasions other Thompson hotels. Thank you for this very wonderful and perfect vacation, Thompson. nothing!
Nice Interior Design. The staff was very pleasant and helpful. This is a much better location than other hotels I have stayed at further south. We took a very nice walk north to Lincoln Park. It is a beautiful neighborhood and does not even feel like you are in the city. Too pricey for me to use other than business. I did not need or use "facilities" so that is the only reason I did not give that an "excellent" score. We were not impressed with the breakfast food. We were very pleased with our lunch at Gibson's across the street.
Fantastic location, outstanding room. Would go back in a minute.
People are friendly Restaurant is very good Design is current Beds are comfortable air conditioning unit in room was loud
We had a great weekend staying at The Thompson! The location, staff and room were outstanding! We will definitely be staying here again!
We go downtown every Christmas and this was the first time we stayed here. We loved it. Friendly staff, wonderful accommodation, and great location. We will certainly be back.
The beautiful view of lake Michigan. Close proximity to great restaurants and shopping. Nico Osteria restaurant within the hotel was excellent. The room was beautifully decorated, very comfortable bed, reading light ( unexpected), and huge bathroom and shower. The staff was extremely friendly and helpful. One of the late afternoons we needed to call for extra towels,since our room had not been cleaned,and we had been out all day. I do realize that this weekend was a home Bears foorball game and was very busy.
We stayed 5 nights at the Residence by Marriott and will recommend it to all our friends and family. The location can't be beaten for touring Chicago. The suites are large and beautifully furnished with everything you could need. The complimentary breakfast buffet had everything you could want and changed daily. We didn't even make use of the midweek happy hours and free dinner foods. Staff was very helpful. O.K., it wasn't perfect: the elevators are kind of slow.
I stayed the entire week -- Monday - Friday. The hotel staff that I ran into were very friendly. The hotel put out water and dog bones out front -- which I thought was a nice touch given a lot of neighborhood dogs (and guest's dogs, too) were always around. The only *very* minor nitpicks are as follows: * Monday, I found coffee filter still in the machine from previous guest * Not owning a microwave, I was not able to figure out the machine, and there were n obvious instructions. But they promptly sent up a staff person who quickly showed me that I first had to press the non-obvious 'Type II Cook' button * Thursday, they forgot to replace the microwave popcorn and the coffee * My bath towel was always washed no matter where I hung it
Awesome location just a block from Michigan Avenue & Lakeshore Drive. We arrived at 10 am and we were able to check in because our room was ready which was a huge plus! Convenient valet parking and staff was friendly and helpful. We had a the 2 bedroom suite with kitchen which was perfect for 6. Would most definitely stay here again!
Hands down, the BEST place I've stayed in a long time. I once was a housekeeper and then a room inspector at a beautiful resort property in FL. and am ultra fussy about cleanliness. I always wanted people to feel as though they were the first guests staying in the room. To this day, I can't help but do my usual white glove inspection when I enter any hotel room. Everything in our room, from the kitchenette to the living area and bathroom was spotless (no dust on the tops of artwork frames or stray hairs on the bathroom floor or even water spots on the glass shower enclosure). I was truly impressed. It was photo shoot ready. I'm looking forward to staying there soon for my husband's 40th birthday this month. I'll take advantage of the pool & fitness room this time. There is also a convenient guest laundry facility. I would recommend this hotel to anyone looking for a great place to stay in Chicago.
Booked the week before Thanksgiving because of low rates at all Chicago hotel that week. The Residence Inn was an outstanding value and the location is convenient to shopping.
The hotel was a block away from the lake and a block away from Michigan ave. Our room was very clean and spacious, and kitchen fully loaded. We were traveling with our dog. The staff was very helpful and supportive. The hotel provided a dog run just around the corner. There are always people walking around, so I never felt afraid of late night or early morning walks with my dog. There is a small park a block away nice place to take her. The front desk was helpful and check-in was quick. We also enjoyed breakfast very much. They never let anything run out. The food was warm and plentiful. I will stay there again and again.
I got a two-bedroom suite. It is quiet and spacious, but the bathroom is small (shower/tub combination and toilet). The bathroom vanity is outside the door. I was there for 3 nights and while the staff did the beds, they didn't change the sheets (I looked for a sign to let them know I wanted the sheets changed on the second day, but found nothing), and shampoo, conditioner etc were sparse. I asked for more when I was about to be out and they did give me plenty. The daily buffet is a nice feature, but could benefit for more variety. The staff is generally nice and helpful. In all, my stay was enjoyable.
I didn't realize how expensive parking was in the area, so I'd come back and use public transportation for my visit. Very convenient for walking and busses to area museums and shopping.
We loved the convenience of being close to downtown and staying in this top quality, beautifully maintained hotel. The staff were courteous and helpful. The rooms were spectacular. The hot breakfast was extraordinary. Seriously, I cannot imagine anything better and we will certainly stay here again when we come to Chicago next time.
Nice hotel. Breakfast was good. I would stay again.
Stayed here during the renovation of the rooms which will be fantastic but not until later in the year. In the meantime, construction noises during the day prohibit sleeping in and rerouting of the water pipes cause a 15 minute delay in hot water. The response from the staff with the water complaint was, 'sorry, try turning the water on when you first get up'. The rates are the same as the Hilton Suites and only $16 less than the Drake Hotel. The advantage here is the breakfast, social hour and the free internet, which is why I'll stay the week but it should be at a more reduced, discounted rate. The location is perfect, though at the north end of the MI mile. Good luck.
At first appearance the hotel room seemed small, but would work. Once we turned down the bed our sheets were either dirty or stained. We called to have them changed and someone finally came to the door to hand is a stack of bedding. We had to tell them to actually change the sheets as we weren't touching them. Same thing with the towels... They appeared to be stained or dirty. Grossed me out. In addition,there were a large amount of bachelorette parties that weekend. I didn't hear any noise from them, however witnessed a lot of genitalia toys & cakes as we came and went.
I did not get to stay there.. because you didnt have a contract with the hotel and thus my reservation was not honored. I Had to scramble for a hotel that night. I still have not been compensated or provided a refund. I will not be using your service again.
Great location, good price. Parking was a bit of a nightmare, and the bed was like a rock, so uncomfortable!
Great location, very clean, cute rooms, helpful staff Drinks are expensive at the bar
Good rates, friendly staff. Just needed a place to sleep and store our luggage while we toured the city. Convenient safe in the room to lock and store personal items. Room was clean and tidy. The room was small.
The staff was friendly. The down pillows.
adorable, clean, good location. Hotel wasnt very accommodating to early check ins. house keeping came by way to early in morning, like 8am.
I drove to Chicago from Louisiana with my parents (70s) ans my daughter (12). The drive was easy. The hotel was easy to find. Parking was easy. Everything about our stay at Hotel Indigo was amazing. We will definitely return as soon as possible!
The location - right around the corner from the red train line. A few blocks from magnificent mile and close proximity to other stores (cvs, wing stop, etc) and restaurants (Lou malnati, local pub/tavern, etc.). Staff was helpful and nice. The hotel was clearly renovated, however it was done cheaply. Wall paper was peeling, rust could be seen in a few spots, some poorly covered up/hidden. Cheap laminate flooring was bowing.
Clean, with friendly staff. It's pet-friendly, but someone should tell the pet owners that their pets should NOT be allowed on the foyer couches!!
- Fantastic location: wherein most hotels are in the Loop which is dead on the weekends, this is in gorgeous Gold Coast, walking distance to the magnificent mile, Old Town/Wells St. shops & restaurants, and even Lincoln Park, and an easy cab or bus to Wicker Park. In short, you can do touristy stuff, but you don't have to live in the craziness of it and can easily access the neighborhoods more representative of Chicago (we used to live in Chicago). - Funky design and atmosphere. Not to everyone's taste, but much better than nondescript alternatives in the price range. - Reception staff helps out, but none were the least bit friendly. - Gym had decent cardio and weight machines but could use more than exactly 3 dumbbells. - Small rooms.
The staff was seldom helpful, let alone polite. We tried to order room service and the whole process took almost an hour. They didn't have anything on the menu they gave us in our room. They called and asked the same question 3 times... We ended up cancellin our meal and ordering elsewhere. They didn't give us anything in return for their mistakes. Not please for a first time trip to chicago.
Had a meeting at Ditka's. Great staff, comfortable room, quiet. Great location. Enjoyed Ditka's radio show too!
Had some water in one area of the carpet next to the bed. Not sure how it got there
My overall stay was great!
It was so comfortable! And the staff did all they could to make it more so. We arrived at 6 AM after driving through a storm. They found a room for us right away so that we were able to test before our meeting. The concierge was available evenings and weekends, and was able to advise us about the best way to use our time. Nothing
Fantastic location, and the staff is very friendly. It's gotten quite shabby.
The staff members were very friendly, helpful and professional. The building is in a great location!
Nothing I've never stayed at some hotels like this!! No warm water for shower!! We reported the problem to front desk, and they said they would fix it, if not, they can change room for us. After we got back to hotel at night, they told us it's fixed. When I turned on the water, it was too cold to take a shower!!! And they even told us we cannot change room because all rooms were full! That's ridiculous. Definitely don't book this hotel.
Staff was very nice and helpful. Never did we feel like we were bothering them with questions. The site was clean, well maintained. I would stay there again. The location is great if u are a tourist without a vehicle. We used the bus for everything. It is near the bus lines. Great hotel.
The best I would say is, great location, nice staff and nice bed. Spoiler alert. Don't read this if you got a great rate and don't want to be persuaded not to stay. It's an old building. What Tremont really needs to do is spend a lot of money and gut out old plumbing etc. New carpet and a nice bed doesn't, a nice room, make. They really tried to help us but when you come in to a room, the toilet and sink need to work. People really demand this of the hotel they stay at and on the third attempt to make the toilet work properly they switched our room. Our travel companion's a/c wasn't working either. The place doesn't need to look Ritz, but it does need to function. Sorry Tremont, I think you intend to do right by your customers. Good luck.
The 'free' wifi was only free in the lobby. Otherwise the stay was excellent and the location can't be beat!
Great location, but the whole is a little worn out.