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The lobby is amazing.
The check in was smooth and easy. Our attendant answered all of our questions and made great suggestions for food and activities. I will say, i had the BEST caramel macchiato at the Starbucks that is in this hotel. I told the barista then, and i'm saying it again now, it was hands down the best! The bed seemed really firm which is unusual for hotels, usually they are plush.
Efficient and clean
In the middle of everywhere I needed to be! Near read line, near great restaurants and near the bean. Bed was a bit too uncomfortable and no water pressure in shower.
Incredibly beautiful hotel. The lobby is a masterpiece. I felt like I was transported in time...with modern amenities close by. Wish there was a refrig in the room but other than that, this trip was perfect. I plan to visit The Palmer many more times.
Location was great. Near millennium park and downtown attractions Never experienced worse hotel staff than this. From the bell man to reception to guest services
Decor, ambiance, comfy bed and linens, great shower, great mirror in the bathroom, we were pleasantly suprised to see that we were able to open the windows in the room, we like fresh air. The wall paper was peeling in the bathroom.
The main lobby and bar were beautiful and relaxing areas and the hotel is well maintained and clean. Rooms and bathroom were very small and the building is definitely an older building. That being said, the interiors were clean and well taken care of, and the common areas were very well kept and beautiful.
We arrived early and tried to check in.Were advised room not ready, but in a hour and we were being upgraded. Two hours later that room was gone, but we could wait for the upgraded room or take our confirmed room (smaller,etc) then.Decided to wait on 23rd floor where the upgraded room was located--very pleasant but took another 40 minutes. It was god to wait and worth it but,.........................., had two double beds. would have liked queen beds as we were three ladies, two of whom are larger.... Everything else was GREAT
Walk into the grand lobby and you feel like you're part of Chicago history. The rooms are a little small.
Location Beds were lopsided, couldn't sleep on it.
The room was very clean. The hotel had many amenities and provided a comfortable home away from home. I was approached by beggars both in front of the hotel (on the sidewalk) and in the hotel lobby. It would have been nice for security to be a bit tighter.
Location was good. Bathroom was not good at all.
Great location and rich history - opened up the windows for cool air at night.
Big bed and the museum campus. Screaming neighbors, for hours.
Breakfast, place eas crowded and staff had nothing to do
Beds are comfortable and the staff is very friendly. Onsite parking is cheaper than others in downtown Chicago. Wifi could be better. The rooms are older in style and decor, but that is to be expected in a 100+ year old hotel.
only suggestion for improvements I would have would be the doors to get into the different wings look like service entrances- out of character with the rest of the décor- could use an upgrade.
Great location and in hotel amenities Luxury hotel once upon a time, but lack of appropriate upkeep drops it down a couple notches. Not a bad hotel, just not luxury anymore.
Loved the high ceilings and architecture!
Nothing The room was dirty and so were my bath towels, also not to mention the hallway smelled really bad. Most importantly the staff were very rude when I informed them of my dirty room.
We loved the charm of this classic beauty. High ceilings and all. Well worth the extra money for lake view!
Horrible staff dirty
Nothing Bad heater and the place looks old
Beautiful view and rooms Rooms got hot at night and had to shower to feel better about it
My hotel was right acros from the park..a short walk from the museum and aquarium, as well as a ferry to the pier! The room was clean and large, and the staff was friendly and helpful. The lobby was beautiful! Hotel also has a large pool..was over all very impressed, would stay again on a return visit! That I had to leave!
need upgrade. Wall paper in bathroom peered off. Mattress was uneven and too soft. Too dark in the room even in the daytime.
Loved the Luxurious Amenities this hotel offers. Our room was comfortable, cold, and dark. All we needed was a fan to soothe me to sleep and upon calling the front desk, they delivered a fan to our room. Only negative I have is that our room had poor lighting. I'm a makeup artist so lighting is key for anyone to put on makeup, let alone a professional makeup artist like myself. Upgrade the lighting please!!
The location is good: close to subway, next to park, easy to get food to eat. I thought this is a 4-star hotel. When I saw the entrance of this hotel, it looks like 4-star. But when I got into the room, I thought I was in a 2-star Inn. The coffee maker is dirty, full of dust. The computer is not working and not able to off screen. The decoration of the room doesn't look like 4-star. Also, when the guest at next room used the bathroom, the loud "boom" sound would shock you. The WiFi is only free at lobby. The speed is really slow. When I refused to pay $30 for upgrade room with WiFi, the staff looked not happy. My teen girl was very disappointed for her trip to Chicago. She always wants to stay in hotel but this time she didn't want to stay longer.
The staff was friendly and remembered me by name. The room was much smaller than expected for the Hilton. Parking is OUTRAGEOUS!
Good room rate. Staff was very friendly.Very good location. Very disappointed that we were not informed of the very expensive over night parking fee.
Large lift lobby, never needed to wait for lifts Exorbitant price for outdated facilities. Extra charge for gym use, for 2-hour checkout extension, poor Wi-Fi coverage, HHonors login doesn't match room reservation detail. Do your wallet a favour and stay elsewhere.
Glasses which were used and kept aside for replacement were again kept in the same position for usage. they were not replaced just like any other utilities. overall very nice place
A Very Walkable City with wonderful waterfront area and Great Food at Lou Malnati's and Gene & Georgetti. Museums, Aquarium, Planetarium, Soldier Field, Jazz Clubs and Great Restaurants...Everything is centrally located in and around Grant Park which is right across the street from the HILTON CHICAGO. The bed pillows were AWFUL! mushy and no support. A minor point, that would NOT prevent me from staying there again. My biggest CON was the cost of parking $56/day (self park) or $70/day (valet), for the cost of the room it should be included. Also in-room WiFi is an additional charge, should also be included.
Liked: - Location of the hotel, right on a Michigan Ave - Professional staff - Big and clean swimming pool Did Not like: - No laundromat facilities onsite (important for me with family of 5 and extended stay) - Outrageous rate of $56.00 parking rate for 12+ hours - Have to pay to use the exercise facilities
Great Location and staff. Booked direct with Hilton for same price with a better cancellation policy and free WIFI for HHonors guests. Plenty of parking around hotel (spothero.com)
The hotels staff was incredibly nice. The hotel itself was extremely clean. The location was perfect. It was close to everything touristic
Most things we wanted to see were just off the L, we had to walk 6 blocks maximum. There was a lack of dance bars for people our age without a ridiculous cover charge
Nice clean rooms Parking was terrible
Clean, professional, great guest services! The restaurant next door had terrible service. The hotel however was great!
I liked how friendly the staff are. I did not like how dusty the room was ( around the bed).
The staff are friendly and helpful. The room is clean.
The Front staff made this place, really nice and very helpful. The location was great and made getting around Chicago a breeze. Next years Microsoft Ignite conference I will be booking at this Hotel again. Next time though I will remember to get a room with a fridge!
The location was great and checking in and out was very easy. Complementary water bottles were also great!
Noisy elevators dinging loudly throughout night, guests speaking loudly in hallway, staff not very helpful
Service, business center, cleanest
Free bottles of water!! Very clean. The whole process was flawless! No breakfast options... Even fruit would have been a nice touch
Rooms were clean $53 for valet and they brought down the wrong car 2 out of 3 times. Both times I waited for more than an hour when the entire purpose of the valet is to save time. Half of the staff was excellent and the other half was rued.
The room was perfectly sized and extremely comfortable. Not a single thing.
Super smal King room. You pay for the lobby.
Everything was great!
Best was very comfortable. Room was smaller than I thought it was going to be. They really need to add a curved shower curtain.
Rooms were incredibly tiny. Elevators did not work.
Very clean and friendly staff No iron in the room
Rooms are terribly small. Couldn't adjust the heat. Staff was not helpful.
The location. My wife and I went to see the Phantom of the Opera playing next door at the Cadillac Palace. I can't say enough about the convenience of having the hotel next door. no having to walk blocks to our vehicle. Walked down the sidewalk and into the hotel, was able to avoid the cold Chicago weather. The Room. We stayed in Room 405. Our view out of the 2 windows, the first was a brick wall, the second, an alley way. At about 2am, for some reason the windows decided they wanted to bang against the frame endlessly, not allowing neither my wife or I to sleep. The bed was definately not a King Bed, and for it being a Premier Room, I would have expected the bathroom to be bigger than the size of a closet. I can't say I wouldn't stay here again, but would want to see the room before check-in.
The receptionist messed up my receipt.I used my company's card to stay and I am the only person who stay in the hotel.And when checking out,I just asked for the receipt but didn't check it.after coming back,I have to use the receipt to do my reinbursement,but found out that it is not under my name and the stay person wrote down two,which looks pretty bad on me!i called the hotel to change the receipt name,they refused it bc it is a past reservation! The most annoying thing is that when I checked out using the compan card,I asked them if it is ok to pay with a card not under my name.they didn't say anything.and the worst thing is that the receptionist change the name of my reservation in the system and didn't tell me about it.moreover,the receipt amount doesn't match my reservation amount which is also ridiculous!!!All in all, this experiment almost cost me to not be able to reinburse my stay. They r obviously not professional and it gives me a really bad memory here!
Clean! Beautiful! Wish the bathtubs were a tad bigger!
Perfect for theater weekend. Great location, beautiful room . Thoughtful amenities.
Luxurious hotel The room is much smaller than it seems in the photos. Walls are super thin which makes privacy very difficult. Expect to hear your neighbors.
The location is absolutely perfect if you're visiting Chicago from out of town. However, the rooms are small and basic so if you're not planning on staying in the room that much it's perfect.
The room layouts are convenient, the cleanness of the hotel is up to par, and the hotel is conveniently located in the heart of downtown Chicago and there is a convenient social bar downstairs! Customer service representatives at the front desk were not helpful. I personally would not recommend this hotel before another hotel because of the service I received; but the hotel is very nice and in a great location.
Great for a business trip where you don't spend a ton of time in the room. Not so great for a couple's getaway weekend. Room was rather small and room was in need of upgrades.
It was a great place to stay - stayed here for business travel. They're professional all around. Don't get a car here; expensive for parking. You shouldn't have one in Chicago anyway.
My wife and I have always stayed north of the river but chose this one to stay in a different part of the city but be close to everything. We loved the location to CTA stops because used that to get around the city. We loved the location's proximity to basically anything that we needed. The staff was very informative and friendly. My wife enjoyed the chilled water bottle stations on each floor. The elevator runs very quick compared to other Chicago hotels that we have stayed at. The room service and food deliveries run late into the night. We purchased our room online so maybe we were not given the best room. Our room was in a "hole" of sorts. There was absolutely zero views from the small window and barely any sunshine. The size of the flatscreen tv left much to be desired. Most hotels now at least have a 40" tv. There was no microwave in the room and not one that we could access down in the lobby area. The bed was not overly comfortable. Again, we loved most things about hotel because we chose it more as a crash location, not a place to stay all day.
Outstanding service and staff. The room was clean and they had a fitness room that wasn't busy. Also, they had these purified water stations on each floor. Very small room and the treadmills were pretty low quality.
We stayed at the Club Quarters because it's a block away from the Chicago passport office, and was reasonably priced. Checkin and staff were great, very helpful and attentive, very accommodating. The business center in the basement is very convenient, however, it didn't offer color printing and we were prepping for a visit to the passport office which required color printing. The staff have me a list of kinkos/fedex offices which offered color printing, however the list was outdated and I wasted an hour running all over the city following old information. I share this with the staff and hope they have updated the info. I would have gladly paid for color printing, and was wishing I spent the extra $$ to stay at a Hilton, which reliably has color printing.
Location and value
Loved the free coffee and water on each level. Staff was friendly and accommodating. Walls were thin, and you could hear other guests making noises and playing music in their rooms.
Free wifi and free water. My "queen" bed was really two twin beds pushed together which lead to an uncomfortable nights sleep. The room was also the size of a closet but I was too exhausted from my flight to put up a stink.
TV service did not offer NBC and possibly ABC. Otherwise a great place and location. The other stay a couple of weeks ago - the phone did not work. Could't call to the front desk. Phone was dead and even after reporting this continued to be dead for the whole week.
This hotel has a really nice "members only" feel to it like a stodgy old man city club with out the stodginess. it is beautifully decorated and the rooms were not your usual doer and feel. There are so many different venues to choose from that we could have never led the hotel. The drinks and food are a bit pricey, but it fits. The only thing I would change about the room is that we wished there was an in room coffee maker. With all of the other stuff they put in the room to charge you for, a coffee make would have been nice. Also, we had to order ice from guest services as there are no ice machines on the floor.
Service is some of the best in the industry. Placing hotels like W, and other botuques, even larger Four Season and that ilk, into the realm of service as imperious paridy. Returning in April with colleagues and clients from around the world for business meetings, fun, and knowledge that great service and an outstanding stay awaits.
Loved the location the staff and the bed Hated not having a tub , shower only . The room view was a metal structure and a concrete wall . The room was very small.
Great location, and beautiful view from the rooftop bar. Renovations in the building are really wonderful, and we enjoyed having coffee in the morning in the lobby area. Unfortunately, the hotel can't decide if it's catering to its guests, or the long line of people waiting to get up to the rooftop. Elevators were extremely slow, and we were told not to take the stairs, even though there was no sign saying staff only. Additionally, the design of the room trumps function. I wish there was a place to hang my towels. And it was dark--I had to move my suitcase underneath the light to find my clothes. And yes, the shower leaked everywhere and was a little cold. But it all looked nice.
Beds very comfortable. Location was perfect. Lighting in bathroom not good at all. Height of tub could be a problem for kids and short adults.
Very unique hotel with cool public spaces and furnishings. Friendly, helpful staff. across the street from the cloud sculpture at millennium park. Highly recommend!
Public spaces, vibe, decor, the radio in room. The inability to do a normal load of laundry -- either by myself or by the pound -- they only offered laundry with rates like $5 per pair of underwear was a major hassle/shockingly overpriced. Rooms are pretty small and most face an old factory-type building, but that's no big deal.
Room was nice, roomy bathroom, clean. Good location. The staff was nice. Roof top bar was enjoyable with good food and drinks. Price to keep the car over night was expensive.
Central location, nicely decorated, friendly and helpful staff
Great location--close to everything we needed. Super friendly, helpful staff. Very comfortable accommodations. The bathroom was poorly separated from the bedroom. With a gap above the hanging door to the bathroom area and a much bigger gap above the glass door that made up the toilet room, it was almost like we were in there together. Not very romantic.
The staff was awesome being able to get some obscure requests. The bed and pillows weren't very comfortable. And there weren't that many amenities.
The view and the equipment of the hotel No breakfast provided
Well thought out hotel experience; great rooms and unique decor. It's a nice home away from home.
The overall experience was great - facilities, location and staff were wonderful The corner lounge was strange in terms of food offerings, everyone shows up for breakfast expecting to find dry cereal, bananas or a pop tart. Get rid of the candy and party mix and offer a minimal continental breakfast.
Loved the staff at the Hyatt! They were amazingly helpful, especially Ariana who was there no matter what we needed. From the valets to the housekeepers they were so wonderful. The business center was very helpful and the latte's were delicious. The room was really quite loud. The air conditioner would kick on and wake me up several times a night. We were also close to the elevator (which I know is unavoidable) and could hear word for word the conversations in the hallway. This made for a rough night's sleep.
Central location Nice view Quiet room
Everyone was just so helpful - whether it was advice on the train system, to off the beaten path restaurants or activities, all of the staff went out of their way to help us enjoy our trip to Chicago. The room was very quiet - we seldom heard any noise outside of our door. There was a bit of construction outside the hotel, but even that added to the peace we felt at the facility.
The location was excellent. Toilet ran all night, mold in the shower, rooms exceptionally small, no convenient place for computer.
The location was nice. Boring hotel, average style rooms and amenities for the price range hotel
Location, location, location Two blocks from Chicago 'bean' - cloud gate and parks. Front of hotel with construction for 'E' was not pretty -- but we never heard any noise in our room.
We got a great rate on kayak. The room was spacious, bathroom was huge, and shower was great. Lots of storage and hangers. Staff was extremely helpful, very nice, and very quick when help was needed. The view of the room was awful. We looked at a very dirty alleyway with a view of a brick wall. Also our truck was damaged by the valet service. They assured us they would make it right, so that's why I still gave them 4 stars.
Didn't stay here long but got upgraded to a beautiful suite. Great facilities, decor, etc. Staff were very friendly and welcoming. Definitely a great choice!
Was a bit of a mess but it will end. Not all rooms have a desk for computers
Talk to Bennie when you get there. He'll get you set up downtown.
Great location, helpful staff, and clean rooms. The "jewlers row" theme is a nice touch.
Rooms are comfortable and well maintained Convenient location across from the Goddess and the Baker and of course a short distance from the Bean (Millenium park) Very friendly helpful staff
Loved the atmosphere, very pretty, very nice hotel. Had a wonderful stay and would definitely recommend it.
I liked that it was close to everything we wanted! The wifi was slow! They had no ice machines in the hallways so we had to call every time for the front desk to being some to us. When entering the hotel it had a clean but smelly odor it was weird! We requwsted with a nice view but we got the back of another buildings view! The shower had some mold!
air, food, location
I like the service at the front desk There were several employees at check in making sure no one is waiting. Rooms are excellent. They even upgraded me to a suite. Their executive lounge was extremely crowded and service was very poor there. Food was not getting replenished in time.
The hotel was perfect and beautiful. The style blended well with our modern tastes but need for historic romance. The beds... were... AMAZING. All the linens as well.
I had an excellent room with a view of both State and Washington Streets and Millenium Park!
We like the intimacy of the hotel. The staff made us feel welcome. The location is walking distance from theaters, shopping, lake front. Parking is very expensive: tip - 3 blocks west of the hotel is public parking lot and we paid $15 for the whole weekend.
I liked the location and the quite comfort of the room. I liked the variety of contents in the minibar, even though I didn't actually eat but one thing. My room was a little noisy, but I just wore earplugs and that worked out for the most part.
Staff was very friendly and very helpful. Rooms were clean and very nice. Only complaint was elevator on Sunday morning. Most people are trying to leave and the maid staff had most cars filled with there carts. Maybe staging a cart on every floor would help that congestion. Otherwise it was a great place to stay.
The building, itself, is a renovated office building across from Macy's on State St. The location is ideal for sight seeing in the Loop. It's unique. A lot of art deco trim. It's nicely decorated, the staff is pleasant. They serve complimentary wine at 5 p.m. It's boutique hotel, not a monster one. The rooms are small.
Desk staff quite friendly and helpful. Everything classy and elegant. Umbrella iin closet was a nice tough. Didn't patronize the Atrwood? Restaurant although attractive ambience, Prices were prohibitive. Cup of cofffee: #$4.00, Eggs bENEDICT: $15.00 Fugget about it.
Staff were amazing! They took care of all the details with great courtesy. The room was beautiful, the bed was super comfortable and everything was very clean. The Atwood Cafe food was delicious, and they modified reservations for us without a fuss. I would definitely stay here again and recommend it to family and friends.
Beautiful; FANTASTIC service provided by all areas; clean Mattresses were hard
Loved all the old architectural features. The rooms were small but the architecture, view, location and excellent air conditioning made up for the size. My suggestion is to add a quiet seating area near the stairs and elevators on each floor so that guests that awaken early can read and have coffee while a child or partner sleeps. Joan
Warm, accommodating staff. Great location. Quaint, historic building. The hotel was more than adequate for our needs, but guests should not expect huge rooms.
The room we had was amazing. The view was amazing. The hotel itself was amazing. The lady who checked us in was very very rude, we booked 2 double beds a month I'm advance and she leads to tell me that we did not. We told her that we wanted 2 queen beds and she lies and says there aren't any rooms available with the bed arrangement we want. When I pull out the paper and show her the we had 2 queen beds, she goes to talk to another person and than a room that fits what we wanted magically appears. Other than this ridiculous incident all of the other staff was very very nice. Avoid checking in with the African-American girl with braces.
Great location and valet parking is great after long drive "Historic " structure inside
The room was comfortable and updated. There was an employee who listened to me (Iesha) and displayed professionalism and good customer service when there was a HUGE error in the room reservation on the part of Kayak/Get a Room. Lobby was inviting, The hotel forced me to upgrade my room and pay more per night due to the reservation made through Kayak/Get a Room which did not secure 2 double beds for 4 people. They contract with Kayak but you still need to call the hotel directly to be sure you are receiving the room you requested. Does not make sense to contract if you still need to call them directly. They did not clean the room during the stay unless asked directly.
The hotel was fantastic as well as the staff.It was clean and the bed was extremely comfortable. Great recommendations for activities and food. We had the the tasting menu at Mercat restaurant and had some of the best food we ever tasted. We will definitely be staying here the next visit to Chicago!
For Chicago Michigan Avenue, the price is good for quality, clean rooms. Yes the room is small but very functional. Large bathrooms and plenty of storage.
Great location, clean room, friendly service Food service only began at 6am.
Staff promptly covered our mistake of a missing room with a walk-in and helped the family stay together during the vacations!