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This hotel is very centrally located to many Chicago sites and attractions. A cool building, staff and accommodations are all excellent. I recommend this hotel. We will be back. The age of the building means that while rich in character, the quirks of the room layout and small size could bother some people.
Location and staff ... Staff was really nice No in room coffee maker, small room, virtually no room to put your bathroom toiletries and just two tiny drawers for clothes. No vending machine anywhere. View of brick wall. A lot to give up for location. Would stay off Mag mile next time. Parking was crazy expensive. For the money we paid I expected more
Location on Michigan Ave is perfect, price is good Really late check in (5pm), slow elevators, noisy hallways, outdated rooms, no free wifi
It was very loud; lots of LED lights that you had to creatively cover; and staff gives conflicting information about the no housekeeping $10 credit.
The hotel is conveniently located in the city The cost of the room was very high. I was willing to pay the price but, my expectations were set high for such a small non-view room.
Nothing except its location 1- Staff aren't friendly. 2- The furniture and the bed sheets are so dirty.
Nothing. Room was really small. Room was run down. Dirty. Overpriced. Staff was not helpful when they gave us the wrong room (one even yelled at us).
Lovely hotel for great price on Michigan Ave. It's close to everything cool in Chicago. Staff was friendly, and was helpful. When I forgot my toothbrush they were able to find one for us. The rooms were clean and well put together.
Raoul and the other breakfast servers were excellent The carpet in my room1504 seemed old and dirty
Bed was comfortable, room was very clean and nicely furnished. Missing some basic things like luggage rack. Hotel lobby desperately needs basic amenities like a chilled water dispenser (coffee is nice but it's hot outside!!!)
The location, cleanliness, reception service, coffee service, breakfast service, bar service with food, valet service, room service, housekeeping service and reservation service! The room size & configuration, room price did not include internet access and breakfast service! Hence, the value for money was missing in my opinion!
Convenient location We were downgraded rooms and charged the same amount.
It was very comfortable and near museums and points of I interest. One of our breakfast's wasn't good. Shower needs anti slip help. Elevator slow
Went to Chicago with family and adult kids who brought a group of friends to go to the Chicago vs Cardinal game.(House divided) This hotel and staff helped us have the best time. From management, to the bar staff, to the bell boys... wonderful hotel and would stay there again without hesitation. elevators slow, but it is an old hotel and that is the only thing you can tell that it is older.
Location, walking to most of all downtown. New bathrooms and furnishings. It is old. Furniture has all been updated and also bathrooms. If you like the grace of age it is fine. It is in good condition, staff could be a little more aggressive in attention. I think I noticed this as it seemed to be a smaller staff. Did not eat there because of timing of meetings.
Great location that's about it... Book double room but got a single king room for 2 couples. Was told they over booked and didn't have rooms left. Also when to grab a Coke from the mini bar it had Santa on it..... I stayed in September...... After checking the date on it I found out it expired 2 months ago. I also received a bar tab from another room. They did correct that after pulling the receipt that clearly showed it was for another room. Then after all that they asked would you like to charge your parking to your card now? I said yes that not a problem. They said my MasterCard got declined..... I then responded with "I don't own a MasterCard. They had no clue when my visa number when.... Just amateur hour at his place. The bedding is also 80 grit sand paper and you may die on the slippery tile in the shower. Also the bell hop had no idea where he put out check bags when leaving....
The location. The bathroom was very small for a luxury hotel. The shower facets were hard to figure our. My wife did not like over head shower head. The room computer did not work and services could not fix it.
Reserved two queen beds. They had me in a king. The guy was rude and never even apologized. Unbelievable service for a hotel like this.
The hotel was in a great location.
Location was fantastic. Could not control the temperature in the room. Way too warm regardless of colder temps outside.
The staff were wonderful and very accommodating. We were a group of 12 ladies on a fun "Girl's Vacation." Junior found us a place to play cards because the tables around the lobby/bar were too small. It is a great location. I would definitely come again. The lobby furniture needs updating. They were not very comfortable.
Location. Room was small and felt muggy. Hallways and elevators have carpet which smells. Elevators were slow.
Great price Friendly staff Clean room Nice shower/bathroom Comfortable bed 12pm check out Location! Poor view Room was a little small
We were able to book at this hotel during a very busy time. We were told we would get a text when our room was ready. We never got it. We tried calling the front desk over several hours and the calls were going to a fax machine. We used the number listed on the website an on the itinerary. We even had friends try to call. We ended up leaving a WORLD SERIES game early, because we were worried they would give our room away.
hotel should provide breakfast.
Great location! Lobby looked cute but once you stepped onto the other floors it was below average (dirty carpets, mediocre rooms, small bathrooms). Not what was expected from view on website, lobby, and location.
Location, Location Location and the price was better then other hotels in the area. Room was outdated, bathroom was smaller than an airplane restroom.
The location is the one you want. It's close to whatever you wanna visit at Chicago. Staff is really courteous, the room size is OK, the roof terrace is really nice. Again, this is mostly about the location which is the best in town. Nothing I actually disliked, but the hotel is in serious need of money to go through a much needed renovation. Once they do this, the price won't be the same tho.
The bed was very old and not comfortable, not hotel standard my own bed at home much better. The rooms need to be remodeled. Matres
Beds were comfortable Staff prompt and friendly It was dirty---floors dirty, wrappers on the floor, cereal on the floor, carpet torn in areas, pack n play had crusted food on it.
decent room power outlet in bedside light (super!) Nice cleaning staff Easy access to downtown Super expensive internet Room is sort of depressing in design, decor. Somewhere someone would meet a dark fate in a Twilight zone episode.
Location The hallways had hole in walls, tears and tons of stains in carpeting. Needs major upkeep. Only thing good is the location. Paid 15$ for fasted speed internet which was supposed to be 8mbps it closed in less Then 3mbps
The location is perfect. Near all the tourist attractions. It doesn't have breakfast.
The location was great, comfortable. Not a lot of facilities but in city and I didn't need them. Great value. Comfortable bed. Carpet completely worn in hallway. Paint peeling in bathroom. Bath floor a little sticky.
It was a fantastic hotel! While the room wasn't large, it was up to date and clean. Services were fantastic and the staff was friendly, helpful, and informative. I would definitely recommend this hotel and will absolutely stay here again.
Pleasant staff. Great location. Stained and fraying carpet in hallways. Tiny bathrooms. No amenities such as in room fridge or continental breakfast. Loud air conditioner unit.
The hotel is very modern and attractive. And it is in a good location. The bell staff is very friendly Extremely small rooms. Small bathroom with shower only whichhas a curtain not glass Detracts from look. There are no bedside lamps ! Too bad for readers.bartender is sweet, not really does not know how to make a drink-not all that familiar with different types of drinks, bar not set up didn't have cherries, fruit.
Quick check in process. Cute as can be room.
Great value...clean....excellent location for shopping Michigan avenue...staff helpful...no complaints!
It looks very chic walking in. The staff was all young and super friendly. The air smelled like it was diffused with something. There was a small bar and restaurant attached, which was convenient. Room was small but clean and nice. Staff suggested a boat tour and also booked it for us AND printed off directions, which was really helpful. The room was very small.. I kept hitting my shins on the edge of the bed. My friend and I stayed there together so it made for a pretty tight space but we didn't spend a ton of time in there so it was fine. Also, no breakfast, just free coffee. We ordered towels at one point and no one ever showed up.
I did not like anything about this hotel. It's in downtown Chicago and it has carpet like a motel. Does not make you feel comfortable at all. The tv sucks the picture even worse. The worst hotel I've been too! Too expensive for a motel like setting. First and last time ever at this hotel. -10
Great location, friendly staff, reasonable price Room smelled like smoke
The staff was nice, and hotel was pretty much what I expected except as noted: Elevators were a little weird and didn't work as expected Room was deceptively *tiny*
The hotel is quirky, clean and comfortable. Compact rooms for people looking for a comfortable place to sleep but don't need all the bells and whistles. Everything was clean. The girl at the front desk checking in was mumbly and hard to hear. Waited 5+ minutes for a valet attendant to show up (we were the only people there at the moment). Then we were taken up to an uncleaned room. Storing our bags in luggage after we checked out was a similar struggle finding an attendant that was supposed to be there. Fortunately there was one of the staff members who continually helped resolve the issues all weekend long. He was very professional and willing to do any job with patience and a smile. Please hire more staff like him!
Almost everything was absolutely wonderful except... Cleaning staff did not fully replace my used towels and cups. Also, the location made it difficult to easily hail a taxi.
Very small rooms.
I came to stay at Hotel Felix for NYE in Chicago. The location was excellent and I never had to walk more than 15 minutes to get to anything. Just a few blocks from Michigan Ave and tons of restaurants. But, the rooms were dirty and our floor smelled horrible. I'm certain our sheets were never washed due to all of the mystery hairs I found in the sheets. We also had a mix up when we checked in. Instead of putting us in a queen room, like we reserved 4 months prior, we were placed in room with 2 full beds. When we asked to be moved to our appropriate room so were placed in a tiny room. If you don't mind sacrificing space and cleanliness for location this hotel is fine. But if you are expecting a luxurious night in the city don't waste your time.
Small Room not clean
Me & my friend had the pleasure of staying at your hotel for a long weekend getaway. From check in to check out your staff & facilities were very pleasant & accommodating. I just want to point out that the bar staff, Brian & Izzy went above & beyond to make us feel welcome! Once again, a big thank you to the AC Marriott for doing a great job!
Great neighborhood. Felt safe walking around. Clean, comfortable hotel with friendly, helpful staff. Loads to do within walking distance. The cabbies didn't seem to know where the hotel was. They tried to drop us at the Marriott which was a block away.
very friendly, super clean, nice location $50 a night parking
Great location, comfortable beds, fridge in room. Service was good. Not overly comfortable, very minimalistic, breakfast was mostly cured meats, cheeses, cereals, and fruits (no eggs, oatmeal, etc), room felt a bit cold and sterile for our style.
Very clean comfortable room with a great view. Close to many areas we wanted to visit. Would definitely choose this hotel again.
Check in was busy but efficient Because it was our 10th wedding anniversary I called to have a bottle of proseco waiting for us in the room. I was told they didn't have proseco but it was listed in the menu. The walls are paper thin. So much so not only could I hear the guy next door but I could also hear the person he was talking to on the phone. came downstairs to get my car from the valet and was told it would take 20 minutes. No one said anything when I checked in and there were no instructions that allowed you to call ahead from your room. Bathroom floor was sticky. Overall, the worse hotel visit.
Centrally located and accessible to tourist attractions. Friendly knowledgeable staff. Value priced.
Bed was to soft pillows
almost everything $65 for parking at their hotel. too much for guest
From check in to check out, our stay at the Hyatt Regency was a superb experience. The staff was genuinely hospitable, and the entire facility was luxurious. The premium view is worth the extra $$$, as we had a breathtaking view of the river and lakefront. Definitely recommend. It was pricey, but definitely worth it. I really can't say anything else that was undesirable, as our stay was basically perfect.
Location was great. Staff was nice. Workout facility adequate. The BIG bar and the common spaces were really neat. no convienent way to have towels replaced. You had to call housekeeping. Also the sink was small, no place to leave personal items on sink. Couldn't use the refrigerator because it was rigged to charge you for minibar items.
Overall good stay here, the lobby is great with friendly front desk staff and the Big Bar is pretty cool to grab a couple drinks. The rooms were clean and very comfortable. The bell hop that helped us with our bags was extremely rude and not helpful. Also the bartender we had was not very pleasant.
Massive hotel. too big. very unpersonal. conference hotel and for group travel.
Easy walk to many restaurant, sites and public transportation.
I enjoyed my stay. No recommendations for improvement T this time
The staff were so helpful and friendly. They took really good care of us. I would definitely stay here again.
Nice front desk staff and security cool there it's a club inside Check in check out times You can hear everything in the hall not good Couldent use gym because of moving equipment Furniture wood and stuff getting old Saw noise complaints but there is a Club upstairs then walls
The Hotel is amazing but while picking up my vehicle from the valet I noticed that it had been hit. The valet attempted to say that that was how the vehicle was when he got it. I was told by the head of security that it would be taken care of. As of a week later I have not heard from the hotel or the valet company
Great room. Great location.
Thanks to front desk for giving us the room with balcony just as I thought we will get booking with third party
I liked the room and the view I drove from Milwaukee to Chicago for the overnight stay me and my fiancee for her birthday and we were hoping to attend the lounge on the rooftop and was denied due to a dresscode we knew nothing about i feel if i paid my money and staying at the hotel i should've been able to attend or at least tell your customers ahead of time about dresscode unfair and drove to Chicago for nothing completely disappointed
Great valet peopl, n customer service .. tj was awesome help..
Staff was very nice and accommodating. The rooms were great and comfortable.
The hotel rooms were absolutely amazing
The location of this hotel is perfect. It's a few blocks away from the river, Michigan avenue, and the Lake. Our room was very chic. There are hardwood floors, a nice desk area, a large bathroom, and a balcony. The minibar and room service were appropriately priced. We also loved the doorman, TJ, he was always very friendly and had the best recommendations for places to go. Make sure to ask him if you need any assistance with activities or restaraunts. He was much better than the concierge inside the hotel. The only odd thing about the room is that the entire bathroom can be open to the bed. There is a curtain from the outside that only just covers it. The concierge at the hotel was also sub par. When I asked where to get sushi he suggested the hotel restaraunt and when I asked where to get bagels in the morning he suggested whole foods. I was unhappy with this service as a concierge because they should know the hot spots in the city.
We checked into the hotel at about 8 in the evening the night befor, and the desk clerk at that time let us know if we needed a late check-out just let the front desk know.... In the morning around 1030am, we requested from a different desk clerk a later check out time of an hour ot so. The clerk at the desk was undeservedly rude to us in telling us no. There are many better ways to deliver a no to a paying guest.
Love the rooms and the views!
Great last minute room rate. Odors in lobby and hallway. Exhaust problems from kitchen.
I stayed here for business and also leisure. I chose this hotel based off of location and it was perfectly placed near all of the great tourism spots in the city. I walked everywhere all weekend, which is a great way to burn off all the delicious food Chicago has to offer. The view from the room of the city and the Chicago river is spectacular. The hotel staff was extremely nice, accommodating and the rooms were very clean. The parking fee to keep your car there during your stay is astronomical. We received a note card saying we get a "free gift" for staying there in our room the first morning we were there. When we turned it in, it was a free vacation only if you were over 28 and married and your spouse was staying with you, which I didn't qualify for as my spouse was at home. Because of that, I received one drink with an appetizer purchase (so not a free gift if you have to buy something ) at the hotel resturant. I think gimmicks like this are insulting and a waste of the guests time.
One of the better exercise areas I've seen in a hotel. A shop downstairs for incidentals (especially water) would be nice, instead of having to walk to the nearby Seven Eleven.
Everything... not the room i asked for... was lied too. telling me things would be the same and werent... not even close. will not use again.
We loved the location, the room and the view- just didn't like being next to the elevator. Other than that- it was great!!
staff super professional and freindly location is great rooms are great price to valet parking "free" WIFI in rooms, weak
Great people! Helpful and personal service. We requested a river view room (def worth the extra $$!) and were surprised with an amazing corner room with the greatest views! This location is better than staying up in the Mag Mile area if you plan on seeing the sights. Short walk to Millenium Park, Art Institute, and the L. And you are right at the base of the Mag Mile. Loved being on the river more than I can say! The room was clean and comfy, not a five star hotel but a very acceptable four star. The restaurant/bar is not wonderful, but we don't go to Chicago to eat in the hotel. The shower had one of those fancy yet totally impractical giant shower heads that comes down from the center of the ceiling. A trend that needs to go away.
It was nice and in a great location They gave me a single king room with no view but I payed for a double queen with a view and even paid extra for a view room and then just gave us a free meal that sucked
Staff was very friendly and helpful. Wonderful room! At least 2 ice machines were not operational.
Loved the view from our room. Staff were extremely helpful and friendly. Some of the bellhop men could be more friendly but besides that it was a very amazing stay for our family!
Wedding with loud DJ two floors above us kept us up one night. We called the desk and they seemed like they couldnt have cared less about our concern
I loved that we had a mini sofa in our room. I would have liked a mirror outside of the bathroom - 4 people had to share one mirror for hair, makeup etc.
Very clean. Microwave and fridge nice to have. Close to shopping and navy pier Self park was really valet parking down the street.
Great location just off the Magnificent Mile easy to get to just with everything you might need to downtown. When was nice but needed a few small maintenance items repaired other than that it was a great place to stay.
Very nice updates to room and bathroom. Comfortable bedding, drumBAR on the 18th floor, and great location. Room was extremely hot and the temp could not be adjusted. The room was also very small but worked for our 1 night stay.
Hotel was clean and staff was exceptionally friendly. Doorman was extremely helpful. Donut shop downstairs was delicious and convenient. The location was decent if you're willing to walk about a mile to anything you'd like to see. Room was a little small and elevator was extremely small preventing us from getting our stroller in if anyone else was in the elevator.
This is a Kayak review- not a hotel review. I booked my travel a week in advance and with 2 days notice I received a call that I no longer had a reservation and there was nothing that could be done. It left me scrambling to find a room and I had to pay 40% more than expected because I never really had a reservation. Will never use Kayak again.
Location! Comfortable rooms. Rooftop bar is a nice place to hang out (aside from pricey drinks). Small elevator. The bathroom layout was weird, the shower stall was only half covered by glass, and the other half completely open. This combined with the shower head placement meant that the bathroom was completely soaked after anyone showered.
Great location with a nice hotel design. The drum bar and the bakery were nice perks. Its an older building and that is very obvious. The AC is questionable, the elevators are small and take quite a while, and if you want normal pillows you need to request them.
Really wonderful employees that made us feel welcomed and comfortable. They were very accommodating and polite.
The location is excellent for whatever activity of interest in downtown Chicago. Attentive and courtesy staff
Great location and value...staff was fantastic, reacted to every need we had with a positive attitude and were very timely. nothing...we don't spend a lot of time in a hotel when we travel...met our needs perfectly
Can't say a thing. I travel quite a bit every year and stay in dozens of hotels. I must say this was the worst experience at a hotel I have ever had. I would never suggest this place to anyone.
Rooms were very comfortable and clean. Courteous and friendly staff. Location is excellent for shopping. I definitely would return to stay again.
Close to shops at magnificent mile Pool was small and not kid friendly. A 16oz pop was $4 plus tax at hotel store
The air conditioning. Our room was not ready at check-in. The bed skirt was torn and stained. The in-room movie played very poorly. The staff was unfriendly.
The people at Wyndham were so helpful making sure everything was perfect for us! No.
The location was within walking distance to Everything. The hotel was very comfortable.
The accomodations were comfortable, the hotel beautiful, the location convenient, the staff extremely knowledgeable, friendly & helpful. Not really. A common suggestion that I have is in relation to the lights at the nightstand. Most places I've stayed, including this hotel, have both lights for double beds in between them. It would be better to have a light on the far side of the bed so the guest sleeping in the other bed is not disturbed by the late-night reader (me!).
I liked it all
Brenda served us for breakfast most days. She was a the best. Always attentive friendly. Took care of us well. Our last day we had a different waitress and our order wasn't right, we couldn't get her attention and had to get a manager in order to get our check. When you go for breakfast in the fabulous restaurant, ask for Brenda. Loved the green drink with Apple, spinach and ginger. It was really good.
Service was amazing. Location was awesome!
The staff was very helpful and freindly. The room was clean and very nice located near a lot of shopping. Our stay was very enjoyable and we will stay here again soon.
Superior service and accommodations, personal at hotel far superior to any staff at any hotel!
Service staff never made me feel like I was a bother. I loved the spacious and newly remodeled room we stayed in. Beautiful bump out bay window with breathtaking views of the river and Lake Michigan. Bathroom had very high end finishes, and also included a television in the mirror! The maintenance guy who tried to fix a broken bathroom light was using very profane language as he failed at repairing the light. However, this staff member's behavior scored us a free upgrade from city view - to river lake view - so it all worked out.
great accomodations and service
The staff was extremely helpful with everything from directions to meal preferences. The quality of atmosphere was also very good. The decor and views from the hotel were better than anywhere I've ever stayed. The pool area was not on par with the essence or ambiance of the rest of the hotel, with the lack of hot tub areas and the extreme plainness of the pool area compared to the rest of the hotel.
This is a great hotel the atmosphere that employees everyone was great there
Extremely helpful staff and the facilities were first class from room amenities to the gym. Location is great - easy walking access to shopping, tourist destinations etc
We loved the location and the welcoming and helpful staff. The atmosphere is elegant. For a small extra cost, we opted for the Executive Room with access throughout the day for a light breakfast, snacks during the day, and hors doerves during cocktail hour. It's view is spectacular and all but the tables which are too small, we enjoyed immensely and visited often during our stay. WiFi in your room is an extra cost and not included in the price of your room.
Location and old world elegance Several elevators broken, tea room not kept up-my chair had a big hole in it. Chairs looked dilapidated, carpet worn, menu insert pages barely legible (bad photo copies). Most pages had faded writing in 3 of the four menus. Also-3 menus did not include alcoholic beverages
Staff were tremendous Hotel needs updating. It is old, worn and dirty
Room was clean. No recreational stuff no pool no sauna nothing it was boring.
Whinin walking distance to downtown shopping and attractions and great restaurants, walked to Chicsgo Art Institute to take in Van Gough exhibit. Parking too expensive
location 65.00 a day to park car didn't know where to go for breakfast?? not alot of water pressure for shower
not much Room was 'nasty' for a 4 star hotel. -broken soap dish on the floor -faucet handle was not fastened and fell. -really dirty carpet -old building. poorly renovated. bad paint job in the hallways.
Great location and afternoon tea was amazing.
The Drake is a Chicago classic. A bit old, but very luxuries and very, very beautiful. The excellent location and nice staff delivering outstanding service make the Drake the place to be. A bit dated, and almost impossible to roll your own luggage. Unlike most hotels with marble floors, The Drake has the thickest carpet imaginable. Also, the rooms are small for the US (and the money) and you will pay a lot for a view. However, this is the oldest and most desirable location that The Drake sets the standards for all of the other Chicago luxury hotels.
The most thing I like here is the location, which is very convenience. Also, their front desk service is good~ I'm not satisfied with its room service, I ordered hot milk and they sent me the cold milk. Besides, the price of their room service is not worth from my view. So, just don't make room service, or you will be disappointed with its bad taste and unbelievable bill.
The staff was excellent and very helpful.
Location, location, location! A great hotel for a short break in Chicago -it's very close to Michigan Avenue (1 block) as well as restaurants, bars and nightlife. A really great all round hotel. I would definitely stay here again and would certainly recommend it! Nothing too bad. Just to be aware that it's under renovation, so the facade isn't as attractive as you would expect. But don't be put off, the rooms are beautiful and luxurious with all mod cons.
I really enjoyed how close it was to everything. The employees were very helpful. I wish the price of the room included breakfast. There wasn't even complimentary coffee offered in the lobby. I had to pay $2.50. There was a coffee maker in the room but it just isn't the same. Get rid of the coffee makers and have pots of fresh coffee available in the lobby.
Location was excellent. Rooms were modern and comfortable. Noise from the ambulances and construction. Crappy attitude from bar staff on balcony.
Close to great retail stores No dislikes
The staff was terrific and our room, the only renovated one so far, was ideal. NA
The room was clean and extremely comfortable with a modern decor that I like. The location is fantastic. None
Friendly and helpful staff. Beautiful clean rooms. A sense of safety and security.
Location Loud, 1st night people shouting 2:30 am in the corridor, 2nd night wake up service in person knocking the doors, once no refill of coffee pads, never replacement of bottles in the bathroom (shampoo etc), before check out I wanted to get ready for my long trip back, but the room service had started cleaning and I found everything misplaced, the bathroom under water, cups on the carpet, no apoligies
Stayed here Dec 12-14, 2014, this was our 2nd time staying here due to close proximity to Navy Pier's Winter Wonderland. Last year the Manager's reception offered better appetizers, seemed to be a bit cheaper this year. Staff is wonderful and room was really clean. We had an issue with the thermostat, it was almost 80 degrees the whole stay. The kids love it here, it's really family oriented. They seemed to like swimming in the pool better than Winter Wonderland, they made several little friends during our short stay. Will probably be back next year, we love it here.
Friendly staff. Excellent breakfast. Enjoyed happy hour each night.
Great location and comfortable rooms; breakfast was an awesome surprise in variety and quality Room service was slow, rooms not super clean and could definitely do without the lobby dance music during the day when kids were napping
Nice hotel, casual and comfortable. Great breakfast. Very convenient to Navy Pier. Would definitely reccomend to friends and would stay here again.
Not convient. Poor service
Friendly staff and clean facility No complaints
Located close to shopping and conference centers Amenities are average
Staff was very helpful and we were able to get a later checkout upon our departure, which was nice and allowed to kids to swim for a bit before we left. Check in and out was easy, and parking was easily accessible. The price on the all inclusive Disney kids on Demand TV package I order did not reflect what was charged to my bill. It was only a difference of $2.99 and ultimately not a big deal, but still, I feel as though you should be paying what you are quoted. Also, being that it was a holiday weekend, it would have been nice if breakfast was open until 10 as it is on the weekends, but I get the weekend vs. weekend schedule. The lines were a bit long by the end of breakfast and early breakfast is always hard to do with my kids. But again, not a huge deal in the whole scheme of things. We will definitely be back.
Very good location Hotel wasn't nearly as nice as other embassy suites I have stayed at.
I really loved/liked and grateful we were able to check in early when we arrived early in the morning after our flight. I think it's well worth it especially because we were staying only one night. For my taste, I liked the contemporary classy decor and atmosphere. The atmosphere in our room felt romantic. The king size bed and the comfort of the bed and linen was awesome for my taste. I especially liked the room my friends were staying in. They had a little movie projector room. We paid the same price but they were staying there a little bit longer than we were. But I did like their room. Staff was very friendly and informative when asked about recommendations of transportation and location of places nearby. Me personally, and just my opinion, we weren't too fond of the shampoo/conditioner and body wash scents.
The location of the James is ideal for visiting the River North area. The room is clean, reasonable size, and comfortable. The staff is friendly and helpful. Even on the 17th floor, there was a lot of street noise. We could even hear the saxophone player at the corner of Rush and Ohio! We also had a charge for the room honor bar that was added to our bill even though we did not use it. Watch your receipts!
location, room and staff room internet access was slow
The location is great. Just a block off of Mag Mile if you are there to shop. Trader Joe's across the street if you want to buy snacks/water for the room. Close/walkable to downtown (Loop) and River North neighborhoods. The staff was great and my wife loved the bathroom products (shampoo/conditioner/body wash) THIS HOTEL IS NOT 5 STAR. Kayak has it listed as 5 star and it is not. Closets are very small...only a couple of feet wide. Not a lot of drawer space. If traveling on business, not easy to work in room.
First. Stay there and was given a free upgrade
Staying at the James in Chicago was a real pleasure. It is a very nice hotel to come home after a long day.
great staff with helpful info.
Great location. All the staff friendly efficient nothing too much trouble . Room spaceous and clean. The best hotel we've stayed in.EXCELLENT. Would definately stay again.
friendly and convenient ,
The art collection was great. The noise traveled into the rooms from the hallways. It was very easy to hear my neighbors going in & out of their rooms in the morning.
we were delightfully surprised to find that the hotel had a free "shuttle" when we were headed out for dinner. It really wasn't a shuttle …. more like a very nice, well dressed young man driving a nice sedan to our location. A great touch! The doorman was awesome as well. Very personable, approachable, and helpful.
The hotel was luxurious, however there was a problem with the room card/key it didn't work on 3 different occasions, I had to get help from the concierge. I missed the deadline for reserving a room at an advantageous rate for the Spak/Schechner wedding and paid a lot of money to Hotwire for my room. No deal with them... I did have a delux room though and would recommend this hotel to those who can afford it. I inquired about the use of a swimming pool at the hotel and the desk folks told me I could use the pool at the Sheraton across the street. Wonderful! I did and felt relaxed and refreshed after my swim. The card/room key didn't work on 3 different occasions.