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Vary nice lobby/public area and the room was vary cleen beautifully decorated The staff was horrible! The bellmen left one of my bags in the room and when I call to see if they have it. The front dest gave me the runaround and I wound up speaking to 6 people in different departments all don't know what happend to my bag. The staff at this hotle was the unhelpful and rude. There are other great hotels in the area I suggest you find one of them.
The rooftop pool was an amazing feature. The pool was a blessed relief after a hot, muggy day. It was also in a central location downtown. Plenty of restaurant options nearby - although the hotel restaurant - Texas Spice - was a nice option as well. The work out facility was up to date with amazing views of the city. Certainly worth while.
The spa services were exceptional. Bob's chop house was delicious and convenient for my husband and I to celebrate. Our room was ready and clean the three days we stayed. The only complaint was that we thought there was a mini microwave and there wasn't. Other than that we were fine.
Being greeted with champagne Live band in the lobby Clean and comfortable room Staff were friendly and professional
pet fee was a little high
The pillows and bed were worth every single penny. Getting ready for a night out with my husband and being able to watch tv in the bathroom was a luxury I will not soon forget. Breathtaking view! We requested a quiet room but there was a convention with young teenagers staying there and they were a bit unruly and loud.
We enjoyed our stay at Omni in Dallas. Room is clean, bed is comfortable, pool is awesome and the restaurant "Texas Spice" is really nice. We recommend this hotel for families looking for luxurious place to stay in Dallas. None
We loved the room , restaurants and felt it was a good value for amenities We called to make reservations to the Texas Spice & got no answer. Front desk tried and told us restaurant was booked. Called restaurant 10 min later. They answered and got us in at our requested time. Restaurant was half full. So communication breakdown. But it all worked out
Great experience. We had a great view of downtown. Pool closed too early. Parking too expensive.
Size of room Many large groups that were very loud and partying.
The staff was very helpful. The Texas Spice and Box Office Staff were exceptional. The food at Texas Spice was great. The view was awesome. The beds comfortable. My daughter has stayed there several times before, and the price was atleast $100.00 a night cheaper than what I paid. We were also charged for wifi and self parking was very expensive. We stayed 2 nights, and after the cleaning people had been in our room, the sink handles had not been wiped down. For the price of our stay not sure we got the quality. Not sure we will come back.
Luxurious rooms, very nice spacious bathroom.
View was awesome! Staff was really nice and helpful. Definitely will be stay here again when the chance comes up Nothing was wrong
My entire experience was weird. When we first arrived, we wanted to unload our car and I got yelled at like I was a child. Literally yelled at. I had to be firm back in order to get direction as to what te he'll I was supposed to do. Then, upon check in, I was informed that for our two cars, self park was $40. I had no idea it would be so much. I was extremely unhappy but tried to remain optimistic. I purposefully found a hotel with a Pool per request of our group. The pool is a sick hilarious joke. It's the size of a van. It was ridiculous. It was also completely full because of the 10 whole people who were in it. Left the hotel an figured out they overcharged me. Called them and they "took care of it". Well they isn't it still is not reconciled in my account. Over charged, expensive parking, rude parking dude, misleading pool size.
Very nice hotel, with excellent meeting facilities. Very convenient to West End nightlife and dining. Good food. Easy and cheap access to airport via rail (DART or TRE). The train is a little noisy, even on the opposite site of the building.
Parlor rooms are pull out beds not a actual bed, Kayak did not define that
Everything else. Overpriced compared to facility. The room could have been cleaner. The entrance location is a bit tricky for pedestrians. Not my best hotel experience.
Super pet friendly. They welcomed my dog with a hyatt dog bed and dog dish for her and also gave us two treats that she enjoyed. However, there is a pet depost of $100 that's non-refundable
I loved the location. Friday nights dinner at five-sixty was wonder full and the view amazing. Saturday morning we awoke and took a stroll through downtown dallas. And the shops on the 1st level were convenient. So last weekends stay was all for fiancee....Shes been really stressed lately and i wanted to give her a night to remember.First off partially my fault, but i booked on prom weekend so parking was horrible. I actually ended up parking across the street from Reunion Tower. Then greeted at the front desk i find that they've stuck me into a double queen handicap room, not ok. After speaking with the young lady down stairs she apologizes and gives me a different room. Again its a double queen not the single room. I had booked. Then when i go to wash up before dinner at the five-sixty, the drain to the sink was clogged and water poured on to the floor. Kids at the prom were having fun on the balcony, they were laughing, screaming and enjoying theyre night. Unfortunately for us, we were located right above...
A remarkable hotel at the epicenter of Dallas. The hotel has immediate access to all local Dart rail trains (leading everywhere), the T (taking you to Fort Worth) and Amtrak with straight connections to Chicago and Los Angeles. A memorable vacation starts with 1 or 2 nights here and then a surprise trip either on Amtrak or Dart out to DFW airport. The atrium is amazing with views of Reunion tower and the famed 560 Wolfgang Puck's restaurant. Make your reservations at least 2-3 weeks out to get an available time slot for a memorable night viewing downtown Dallas from 3/4 of mile away and 560 feet up in the air. Room was spacious and immaculate and view of downtown, rail station, Omni was incredible. Request a view of downtown when you check in. Valet parking is a little pricey so I opted for self pay parking at the Amtrak station ($6 for 12 hours)
Contemporary rooms with great staff. Highly satisfied.
The room was clean enough. Valet is a joke. Staff is rude. Not pet friendly at all. Terrible location, hard to access. Expect long waits for any service needed and fees that aren't shown online. Make sure to really check your bill upon leaving. Ours was screwy. Couldn't complete a quick check-out, because we had to go to the desk to get it fixed, which took forever.
Friendly staff, beautiful location and near everything. PARKING
Good stay overall! One complaint was told via email and booking that the room included breakfast even the server with breakfast told me it was included but somehow I was charged anyway. Ill just make sure to be mindful the next time.
Shower head was much to short for a tall person. I kept hitting my head on the spout which was both painful and disgusting.
Location pretty much Door don't seal right main window dirty shower too short or too low,also breakfast too expensive for what you offer
I had a great stay. My visit was exactly as I expected. The hotel shuttle pick up from Love Field was a unique benefit.
The front desk staff were friendly and helpful. The room, though somewhat older, was clean and the bed was reasonably comfortable. Water pressure on our floor (15) was good, but a friend staying on another floor (18) said that it was barely a trickle. Although we didn't use the pool, its location on the ninth floor was nice. Downtown Dallas, like downtown of other large, Texas cities (e.g., Houston) is just not a great location. We arrived on a Sunday, and very little was open. We walked several blocks to find dining options other than Subway, McDonald's or 7-Eleven. The hotel is not far from a Greyhound station and several urban parks, so there were often groups of people hanging around near the hotel that made the place seem a bit unsafe. The hotel is on the older side, and could stand to be upgraded a bit.
The staff was very friendly and helpful. The pool area was rundown. furniture broken and old. did not like that after a certain hour, the hotel bar turns into a nightclub with a $10 entrance. we just wanted to go have a drink at the hotel bar and it went from a nice hotel bar earlier in the day to a cheeky vegas nightclub packed with 20 somethings. We just wanted to go from our room to have a cocktail, not the gross club!
We were supposed to have a room with two queen-size beds and instead we had two full-size. was very hard for four people to sleep in two full-sized beds.
The location is the reason I booked this hotel. Room smelled like wet mildewed gym socks. The bed was beyond uncomfortable. The toilet paper even felt like it was from the solitary confinement section of Riker's Island! We were forced to have our room keys re-magnetized 7 times in two days. I am very conscious not to let my cell phone come in contact with the keys etc, but it was a habitual problem. I have never experienced that in all the many places I have stayed in the past. The front desk staff was disinterested and going through the motions every time they were approached. Warm hospitality is not their strong suit. I really discourage this hotel when staying downtown. Go somewhere else.
The front desk and concierge was very polite and friendly. The entrance to the hotel is beautiful! The bed was very comfortable and the balcony was nice. The room was in need of a remodel. Paint and color on the walls were out of date. There were several spots that have been patched over. The bar staff wasn't very knowledgable in making drinks or friendly. She seemed preoccupied with one customer the hour I was there.
Location is great, Dallas World Aquarium is within walking distance so you do save on parking. The hotel stay was ok, the room had a microwave and a fridge which I wasn't expecting so that was nice. You basically get what you pay for. The hotel is downtown and I checked other downtown hotel rates and they were quite expensive so settled on this. It's not a luxury hotel per say so plan to spend some time exploring the downtown because that way you get a good value out of your hotel stay.
The location was nice in that is was close to many other places downtown within walking distance. Although the immediate area didn't give us a fully safe feeling. The price we paid for the hotel was fair. The smell of the hallway was bad. It seems like they never cleaned or replaced the carpet ever. The location also looked a little shady as we were walking to the hotel.
It was close to the 6th floor museum Noises, lots of people coming in and out because there was a big party in the club located inside. Relaxing was impossible.
Exterior and lobby have a classic vibe. Seemed understaffed in the evening. Front desk girl sounded stressed and overworked and was extremely unhelpful when we mentioned our breakfast order was not picked up the night before. She said it wasn't "her job"...never the words you want to hear as a guest.
Great attention to detail and employees were amazing! The formal bar was under construction. The cowboy bar was not equal to the standard of the hotel.
Valet service was excellent and rooms were spacious 2 of our five nights out room was not cleaned. The pool was closed for renovation and we were not aware of this when we made reservations.
Updated room and fitness center Shampoo lotion bottles impossible to use. No instructions in room. Charged for incidentals ahead.
The hotel is a grande dame of a bygone era in Texas and US history, and the room could not have been more comfortable. The location for anything in downtown Dallas is great, and it is an easy walk almost anywhere in the downtown vicinity. The room was spacious and large, and for a downtown hotel is very quiet. The bathroom fixtures could use updating.
Bed sheets were a little dirty. Nothing disgusting, but could have been better
I prepaid for a room and adolphus sold it. I had to spend the night at a friends place and my card was still charged. Now I have to deal with the refund.
The beautiful historic lobby was a perfect first impression The room we stayed in was newly remodeled modern, comfortable, incredibly large with 2 king beds, beautiful, luxurious bathroom and great view of Dallas. We never used our car, everything was close enough to walk but , when we didn't walk, the hotel had a courtesy car with a very pleasant driver to take us to theme farmers market. The choice of restaurants in the hotel were very limited. The choices included a barbeque, cowboy theme, or the French Room, which was beautiful but not casual and comfortable. Very special occasion, dressy type atmosphere.
Big rooms. Beautiful shower. Comfy beds and pillows. Hard to find something bad to say. Overnight parking fees of $28 was a bit ridiculous. The area also gets a bit shady at night.
I have to brag on Rachel at the front desk! She was such a joy and so accommodating. She had to go through a few hurdles to find our reservations but kept us informed and happy. We were there for a girlfriends birthday and decided to schedule a ghost tour with Kevin. He made it so memorable! Overall the staff was so welcoming and professional. The room we were checked into went above our expectations. Comfy bed, clean and crisp linens, full sized pillows, spacious, equipped with a phone charging station, mini fridge, keurig and a wonderful view of downtown. The price of parking! 4 stars on location since there seemed to be some construction work being done on the roadways. Made it a bit challenging to get in and out with a truck.
The Adolphus has always been our special hotel. The remodeling that they have done is great.Our room was very spacious and clean. The service, room service and front desk, was impeccable. We love being downtown near restaurants. We had a very relaxing stay at The Adolphus and we will go there again.
This hotel is beautiful! Staff was very nice and helpful!
Friendly staff. Elevator took too long.
Our room was a one Queen bed. Room is small but very clean and nice. Bed is great. All staff are excellent. Bartender makes great "Mule" drinks and it is a good atmosphere. Breakfast comes with the room. You get hot scrambled eggs, ham, salsa, onions, mushrooms, breads, oatmeal, etc. Drinks for the evening reception: you get 2 drinks each, house wine which is not good, or domestic beer...hope you like Bud or Miller, not good for me. They have plenty of drinks but you pay for anything else. But the biggest problem is the food. We have eaten at Magnolia before and it was great. This time there is nothing good to say except for those who served us, excellent service. I sent my $29 rib eye back when it was well done instead of med. rare. Came back bloody pulp rare. I gave up. The spaghetti with veal meatball sounds great on paper and has no taste in reality. Given the other places around to eat, do not eat here as the kitchen has taken a dive.
Came here for a birthday, everything was wonderful Water pressure in shower was a bit lacking.
Great location, fre bud light draft from 5:30-6:30, free hot breakfast buffet (impressive spread on the weekends). Cool retro boutique vibe. Weird smell in lobby, like cleaning agent masked with perfume. No dresser in our room to stash clothes, just a closet.
Good location, The over all conditions of The building is good And nice Housekeeping never Clean my room one day , The Manager in duty reduces USD 50 from The total Of my bill, but this discount does not compensate the inconvenience of this situation.
Location Breakfast was great The beds are a Queen size, at best, and so uncomfortable! Mattresses are in desperate need of updating. If a comfortable nights sleep is important to you, I would not recommend.
-free breakfast, location, free wifi, and beautiful building with an excellent view. Manager Gina (spelling?) was very sweet and helpful We checked in for New Year's Eve and specifically requested a room with a view of fireworks. The first room had no view, I had to pay for an upgraded room after going back downstairs. The room we got next was a disaster. Stains on the couches, dirty carpets, chair that was breaking, and fraying towels. The MOD came up to the room, looked at everything, apologized and moved us to yet another room. She was lovely and sent up a bottle of champagne but I would rather not have had to deal with switching rooms which led to us being very late for our dinner reservation. In short- rooms are not well maintained (last room had staples on the floor), only valet parking, SLOW elevators and front desk staff that don't seem to actually care.
Professional and friendly service, excellent breakfast, good Wi-Fi connection, very nice decor, convenient location in the downtown . Our room had 2 queen beds with good mattresses. The stuff allowed us to check out one hour late and then let us sit in the lobby for an hour in the evening.
Great location. Easy access. Nice large room. Included breakfast.
Nice size room, location, complimentary bar & breakfast, & shuttle. Housekeeping was TERRIBLE. We stayed 3 nights & they only made the bed every day. They never cleaned the bathroom, 2 of the 3 nights they didn't even replace our towels. I had to track down housekeeping to ask for some. They didn't vacuum or empty the trash. There were only 2 elevators that worked.
Good gym. Polite service. Clean. Lots of restaurants and bars around. Shuttle service provided. No late night services and extra amenities.
Beds were very comfortable!!! no self parking, but using the texting valet service was quick and easy. Nothing gluten free available for breakfast except fruit. Gluten free dinner options were great and deliscious!
The rooms very large and the gym was awesome. They even provided workout clothes and shoes, which I forgot to bring. The staff was very professional, except for the maid service. The maid service was lazy. The staff only cleaned the room once in three nights in spite of our repeated efforts to have it cleaned daily.
Good location, easy check-in, & very helpful, friendly staff. Wouldn't consider the hipster, trendy decor, setting, etc., a bad thing- just different. Kinda cool (but glad I had researched online prior to know what to expect). The shower wall (foggy glass) was a bit strange, especially for my situation - staying with a friend. There's no room service, but refreshment/snack bar had enough.
One elevator of 2 was out most of my stay. There with a large wedding party and we were all going and coming at same time. Very frustrating....
Good location. Cool, modern feel. Bed was not the most comfortable, very firm.
While the room was not super luxurious - for a business trip - it was perfect. Rather a NYC loft feel (hence the name) with modern vibe. I had a nice view of some of the Dallas skyline. I do believe they really are green conscious - with a little recycle bin in the room so I didn't have to feel guilty about water bottles being tossed. Very close to the convention center and Main Street where we found some nice eateries and pubs (a five minute walk). Super friendly staff from the front desk to the bartender at the lounge. At the end of the day, the bed was very comfortable and I slept well. Erm - the pool area could have used a little help. I have come to count upon the hotel shampoo & conditioner (never bother to pack my own anymore)- but didn't care for the pre-mixed stuff in the wall dispenser.
The Bar in the lobby was nice. Grrat location
excellent hotel! Kayak hooked us up with a spacious suite complete with a kitchen and small living room! If i'd come back to Dallas, for the price... this is where I want to stay.
The hotel was very clean. The staff was very welcoming. The breakfast is very good. The facilities were fun (basketball room, swimming pool ...).
It's location in the West End where all the events of the Texas/OU Weekend took place.
The hotel was clean. The hotel attempted to cancel my reservation due to their overbooking problems. They didn't want to recognize my reservation. After getting rather irate with them, they tried to send me to a sister property. I called and that property was overbooked as well. The desk manager finally provided me my room. I will never stay at this location again. I am a a Marriott Gold member and they treated me like crap.
The hotel had clean rooms, but the beds were not the most comfortable. It is located in a great part of Dallas, central to a lot of entertainment and easily accessible to the highway.
It was interesting to stay at an older renovated hotel. The improvements- showers especially-were very good. The view was great of the Old Red Court House and in walking distance of the West End restaurant area. It was also right across from Union Station with the Dart and tre trains. With those and the hotel shuttle bus you could get anywhere in town. It was nice to have breakfast included. Our bathroom was a bit tight but manageable.
Great location Parking is not included
I enjoyed the staff. I found them personable, helpful, and willing to go out of their way for my needs. The breakfast was okay. It seems as the week went on, the food seemed to be recycled. The biscuits and gravy became more water downed as the week progressed.
the closeness of all the sights we wished to see in the time we had there
proximity of downtown, personnal are very gentle, good service
The stay was comfortable for two guest, liked that Hotel had a resturant in the stay. Did not like the parking area of the Hotel!