Reviews for Hertz in Torrance
- All reviews 100%
Nov 26 2016
Cons: I had set up a car to be rented at a certain time. 30 minutes after projected pickup I showed up at the counter. I was told there would be no car available for 5.5 hours. I was basically told sorry. You will have to deal with it. I called and complained and was told to just wait 30-45 minutes and hopefully a car shows up. One finally did. I proceeded on my way. However when I book a car, I expect it to be there. If I am charged for not picking a car up then they need to make it right when I book a car and one is not there.
Nov 14 2016
Kayak online service overbooked
Pros: Kayak online service overbookedI had to drive 20 minutes to arrive to a location to pick up the rental only to be told that
Cons: I drove about 20 minutes to pick up my rental, only to be told that my reservations online were invalid, and that all vehicles were booked. The staff was nice and offered an appology, but this was an inconvenience that could have been avoided.
Aug 31 2016
Pros: The agents both in LA and Seattle were excellent
Jun 6 2016
Pros: The price was great, easy return, and the employee working was very professional.
Cons: I arrived on a Sunday, just after opening to pick up my car there was a line. Only 1 employee was working, and I kept hearing the employee tell everyone that the cars had not been cleaned yet, and it would be an additional 15-20 min. I was in a hurry and took mine without a cleaning. It wasn't too bad on the inside, so it worked out. No other complaints.