Guest Reviews
Overall Rating
7.4
Good
Based on 3,879 reviews
Cleanliness
6.8
Comfort
7.0
Pickup/Dropoff
6.4
Value for money
7.2
Hertz car rental prices in Torrance
| Economy | $24/day | |
| Compact | $24/day | |
| Intermediate | $26/day | |
| Full-size | $27/day | |
| SUV | $27/day | |
| Minivan | $30/day | |
| Premium | $28/day | |
| Luxury | $31/day | |
| Convertible | $83/day | |
| Commercial | $63/day |
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent Reviews
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customer service
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car was clean
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airport location
great car
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car was great
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location was closed
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friendly staff
great experience
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2.0
Pros: When picking up the vehicle, we found that it was unavailable despite having it booked.
review from
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8.0
Cons: Closed for lunch between noon and one....
review from
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5.2
Cons: Called ahead for reservation yet when I got there they did not have the vehicle. HAD to upgrade so cost was way higher. Also I CALLED about extending and the cost was crazy high. Your 1 800 number was terrible as well.
review from
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2.0
Horrible
Pros: They cancelled it
Cons: They cancelled it last minute! Ruined my plans
review from
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5.2
My pickup was scheduled for a time the office was closed
Pros: To be honest, the things I liked were overshadowed by the terrible experience I had when I picked up the car. No customer should be treated this rudely and with disrespect as I was. I'm a CFO and if the company I worked for treated it's customers as rudely as I was treated, we would soon be out of business.
Cons: My pickup was scheduled for noon and the Torrance, CA office was closed from noon to 1pm. This wasted an hour of my time. Nowhere did it say on my reservation that the office was closed during this time. If it did, I would have surely shown up at 11:45 to pick up my car. What was more frustrating was that there were two people there behind the counter when I arrived. One of the two was rude when I arrived to pick up the car telling me they were closed until 1pm and told me to "look at the sign" showing the office hours. They could have helped me but they just didn't want to. Not only will I never use Hertz again but I will go out of my way to advise people to not use them as well..
review from
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6.0
Cars not available
Pros: I received a call minutes before I went to pick up the car to inform me they did not have the large SUV. They would replace it with an Explorer. I explained to the lady that I owned an SUV so it didn’t make sense to rent if I was getting the smaller SUV. The whole point to rent was to have a large SUV not the same. She called me few hours later to let me know they found one. I was one of the lucky ones! Went I returned the SUV, three clients were being told that they did not have cars. I spoke to one of them and he told me he had been told he had to go to the airport. The three clients were told the same. Two of them had small children! They weren’t even offered a ride to the airport! Your not “exactly” add came to my mind as I witnessed what transpired. I guess I was one since I got the call and gave them the opportunity to find me a vehicle. Thanks, W. Jonas 310-864-2110
Cons: The clerk was friendly and courteous. No complaints there. The car was very clean and new! Thank you!
review from
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4.0
Cons: Don't know yet till they give me free gas
review from
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9.2
great bang for the buck
Pros: Very convenient being able to get such a great price at the last minute, no problems with the car at all and went very smoothly.
Cons: Picking up the rental took some time more than usual, more had to do with the location of Hertz, wasn't managed very well and understaffed. Other than that everything was great
review from
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4.4
1st car had terrible odor
Pros: The second car was fine.
Cons: When I picked up my car, the windows were all open. As I drove away, I closed the windows to find a terrible odor. I immediately returned to the dispatcher, who said he was aware of the odor. I had to go back across the street to the office in the hotel in order to get a new car. If they knew of the problem, why did they give me the car in the first place?
review from
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9.6
Great value and service
Pros: The rental car was very affordable . The rental process was quick and easy.
Cons: The only issue I had was that I reserved the car for noon because I needed to pick it up on my lunch hour and the location was closed from noon until 1 for lunch which was not noted on the website when I made the reservation. So I had to wait an hour and was late getting back to work.
review from
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8.0
Pickup at Marriott hotel
Pros: The customer service person at the desk was very personable & friendly. Very convenient for me to pick up near my home instead of the Los Angeles airport.
Cons: When I went to pick up the car the attendant pointed to the car and took off in another car without allowing me to inspect the vehicle with him. Turns out there was a scrape on the bottom left front fender; I had to take photos of it in case there was an issue.
review from
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10.0
Pros: Excellent service! Looking forward to doing future business with KAYAK.
review from
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9.2
great bang for the buck
Pros: Very convenient being able to get such a great price at the last minute, no problems with the car at all and went very smoothly.
Cons: Picking up the rental took some time more than usual, more had to do with the location of Hertz, wasn't managed very well and understaffed. Other than that everything was great
review from
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9.6
Great value and service
Pros: The rental car was very affordable . The rental process was quick and easy.
Cons: The only issue I had was that I reserved the car for noon because I needed to pick it up on my lunch hour and the location was closed from noon until 1 for lunch which was not noted on the website when I made the reservation. So I had to wait an hour and was late getting back to work.
review from
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10.0
Pros: Excellent service! Looking forward to doing future business with KAYAK.
review from
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8.0
Cons: Closed for lunch between noon and one....
review from
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8.0
Pickup at Marriott hotel
Pros: The customer service person at the desk was very personable & friendly. Very convenient for me to pick up near my home instead of the Los Angeles airport.
Cons: When I went to pick up the car the attendant pointed to the car and took off in another car without allowing me to inspect the vehicle with him. Turns out there was a scrape on the bottom left front fender; I had to take photos of it in case there was an issue.
review from
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2.0
Pros: When picking up the vehicle, we found that it was unavailable despite having it booked.
review from
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5.2
Cons: Called ahead for reservation yet when I got there they did not have the vehicle. HAD to upgrade so cost was way higher. Also I CALLED about extending and the cost was crazy high. Your 1 800 number was terrible as well.
review from
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2.0
Horrible
Pros: They cancelled it
Cons: They cancelled it last minute! Ruined my plans
review from
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5.2
My pickup was scheduled for a time the office was closed
Pros: To be honest, the things I liked were overshadowed by the terrible experience I had when I picked up the car. No customer should be treated this rudely and with disrespect as I was. I'm a CFO and if the company I worked for treated it's customers as rudely as I was treated, we would soon be out of business.
Cons: My pickup was scheduled for noon and the Torrance, CA office was closed from noon to 1pm. This wasted an hour of my time. Nowhere did it say on my reservation that the office was closed during this time. If it did, I would have surely shown up at 11:45 to pick up my car. What was more frustrating was that there were two people there behind the counter when I arrived. One of the two was rude when I arrived to pick up the car telling me they were closed until 1pm and told me to "look at the sign" showing the office hours. They could have helped me but they just didn't want to. Not only will I never use Hertz again but I will go out of my way to advise people to not use them as well..
review from
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6.0
Cars not available
Pros: I received a call minutes before I went to pick up the car to inform me they did not have the large SUV. They would replace it with an Explorer. I explained to the lady that I owned an SUV so it didn’t make sense to rent if I was getting the smaller SUV. The whole point to rent was to have a large SUV not the same. She called me few hours later to let me know they found one. I was one of the lucky ones! Went I returned the SUV, three clients were being told that they did not have cars. I spoke to one of them and he told me he had been told he had to go to the airport. The three clients were told the same. Two of them had small children! They weren’t even offered a ride to the airport! Your not “exactly” add came to my mind as I witnessed what transpired. I guess I was one since I got the call and gave them the opportunity to find me a vehicle. Thanks, W. Jonas 310-864-2110
Cons: The clerk was friendly and courteous. No complaints there. The car was very clean and new! Thank you!
review from
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4.0
Cons: Don't know yet till they give me free gas
review from
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4.4
1st car had terrible odor
Pros: The second car was fine.
Cons: When I picked up my car, the windows were all open. As I drove away, I closed the windows to find a terrible odor. I immediately returned to the dispatcher, who said he was aware of the odor. I had to go back across the street to the office in the hotel in order to get a new car. If they knew of the problem, why did they give me the car in the first place?
review from
Other suppliers in Torrance scored
Where can I find Hertz car rentals in Torrance?
18409 Hawthorne Blvd., Hertz car rentals
Address
18409 Hawthorne Blvd.Phone
+1 310 371 9656Top Tips For Renting a Car from Hertz in Torrance
- 25% of our users found rental cars from Hertz in Torrance for $30 or less
- Book your rental car from Torrance in Hertz at least 1 day before your trip in order to get a below-average price
FAQs About Renting a Car From Hertz in Torrance
How much does it cost to rent a car from Hertz in Torrance?
On average a rental car from Hertz in Torrance costs $38 per day.
What is the most popular rental car from Hertz in Torrance?
Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Hertz in Torrance.
How many car rental locations does Hertz have in Torrance?
Hertz has 3 rental locations in Torrance. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: Los Angeles Airport (LAX)?
Yes
Does Hertz offer shuttle or airport pick-up services from Los Angeles Airport (LAX)?
Yes