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Location to Waikiki Beach No Bar
I enjoyed the short distance it was from the beach. One of the employees storming into our room when we were getting ready.
Everything really. This is the second time we have stayed at your hotel. The staff are lovely. Nothing is too much for anyone of them.The location is excellant and the price also is great.
The view of the water, we were on he 18th floor. The staff were friendly and helpful too. I didn't like the telephone ringing in the hall! It was just a minor annoyance though. Also didn't like the garbage being collected outiside at about 5 a.m. It woke me up all the time. I thought that was what the noise was anyway. Also the beeping of the backing up of buses and trucks outside.
The hotel offers value for money, given its location a couple of minutes walk to the main beach. It is quiet at night. All staff were pleasant. Nothing we didnt like, however we could see that the compact toilet/shower would not suit some people.
Good location and comfortable place to relax. Would of like a kettle for hot water and glass cups not plastic cups.
You should have the option to pay if you use it or not pay if your not using it (Resort or Amenity).
This is an older hotel, so shows its age in places, but rooms were comfortable and couldn't beat the location
Conveniently located 2 beachs, shops and restaurants. Overal good location. Only that you should get what is advertised.
close to main area of interest, friendlyness of staff pool is poor, training of some staff
We booked this hotel after looking at the booking.com website and found that the hotel and it's staff were indeed excellent. We only ate breakfast in the hotel and found that if you did not want the buffet basic menu items were expensive.
The location in Waikiki is about as good as you can find. I took a small group using 14 rooms. I would tell you more, but I am right now in the process tonight of organizing a few more tours and very busy. No complaints at all.
Location Dark bathroom. Paper thin walls. Construction sounds starting at 9am officially but unofficially started at 7:45am. This should be great when the renovations are complete. But until then I would look elsewhere.
Location Rooms were musty smelling not clean very outdated carpet was disgusts didn't even want to walk on them without shoes on
Nice and clean hotel. Staff was very friendly and helpful. Pool is very nice and beautiful. Bathroom is very small. Doors open right to the toilet. You can't even go thru. Very noisy outside all night long. Faucets in the bathroom and kitchen spray water all over the counter and its dripping on the floor. It is too expensive.
Location was 3 blocks for the beach. Centrally located with bus stop right out front. Price was right $127 night plus taxes but not worth anymore for the size of the room. Rooms were small and dated but comfortable I don't really think this was a hotel that was good for kids the pool was not heated and the hot tub is not a kids pool.
Nothing. Bad hotel. Everything
The location was okay and the second room I stayed in after asking to move because of the paper thin walls would have been okay if not for the extreme construction noise starting at 8am. There was a complete lack of privacy and even without the construction there is so little sound proofing that it's like you're sharing the room with your neighbours. And the housekeeping staff is very noisy in the hallway early in the morning and throughout much of the day. The pool is small and gets little direct sunlight. If you decide to rent a car, parking is $35 a day plus tips. The staff plays dumb to complaints. And the housekeepers don't knock or call before walking into your room. There were a lot of disapointed guests during my stay. I would never recommend this hotel--even without the construction.
Pool Room was just like a motel. We were on the third floor and could hear every conversation the people at the sidewalk were having, with the balcony door closed! So you can imagine how loud it was given that the room was overlooking a busy tour bus stop. Single pane balcony doors that wouldnt close fully. The hotel (err motel) handyman came and jerry rigged something, but the door will slide open slowly from vibration making it noisier. Staff said they can't give us any other room for the rate we paid, which was $200+ per night excluding taxes. I think I should expect a little better from a name like Marriott. They should offer us a credit for the lousy experience we had. We moved to an apartment for a lower price and had a much better experience.
Valet staff was cool Rude front desk...guy at check in was professional and courteous, but ladies at check out including the manager were rude and even hung up on me when inquiring about extending our stay! Checked out and went to Hilton Hawaiian Village for an additional 3 nights, and the level of care there was worth the additional we spwnt on activities and tips there. I would not recommend this hotel, sorry.
After a last minute confusion with our booking, we went on kayak to find a hotel to stay for the 2 nights/3 days I was here in Oahu. The Courtyard by Marriott Waikiki beach was a comfortable stay. Our room was facing a busy street (Kuhio st) with a bus stop that stops right in front. Thankfully for pandora, my iphone, and speakers, you can drain the sound. Location and price definitely was a plus. The valet were always pleasant and nice, as well as the front desk. The room was small and a bit out dated. The rooms facing the street will get traffic noise.
We enjoyed the friendly staff, comfortable and clean rooms & restaurants near by. The staff always greeted us with a smile and allowed us to have a late check out, however, they weren't able to extend to 2pm, but they held our bags from our checkout time until we left.
I had no serious problem with my stay. It was always clean. The staff was very nice and helpful. I found the valet parking was very well handled. It didn't matter how often you were coming in, or going out, the service was excellent. The hotel location was a little strangely placed, but that seemed to be Waikiki. It was centrally, and easily, gotten to. I had reserved a room with two beds and a pull-out sofa, When I got to the room, midnight-ish, we had to call down to the desk and ask that the sofabed be made it. We were advised that it would be "extra" to have done. Also, the room was reserved for 3 adults. There were never 3 full sets of towels. They had to be asked for. Lastly, I am a Marriott rewards customer. I have used the Courtyards all over the states. I found this one to be in offset, older building. The room was nice but nothing was attractive. Everything was squeezed into a small placed. You get two grown men, of 6'7" stature, around the room with 3 beds. Hmph!
The location is good. King bed was good. Microwave and fridge were helpful. The lobby was more impressive than the rooms. Staff was helpful. The outdoor hallways for getting to the rooms are scary. The rooms are small for the price. Shower took a long time to get hot. Fold out couch bed not comfortable. Could use some plastic ware. Valet parking was the only choice and very expensive, but maybe that's the going rate in Waikiki. A/C on outer wall doesn't reach inner room unless door and blinds are left open. Bathroom needs a shelf for guests to place their toiletry bags.
This place has the friendliest staff if any place I have been. Very helpful and kind all around. The rooms are a good deal for the money. Full kitchen and close too waikiki beach The street seemed to be a little shady but close to all the stores and restaurants. The beds were not very comfortable and it was pretty bright and loud so it was hard to sleep at night but that is what you get for staying in a crowded area
nothing really Bathroom was very small and the shower was growing mold all over it. Very gross.
We had a view of the canal from our balcony - beautiful! The location was extremely convenient as we didn't have to drive through busy Waikiki to access the freeway but we were close enough to walk to the main strip and the beach for a swim. It's a little outdated but it was still cleaner than some newer hotels I've stayed in!
For 200$ including parking in a super small stall, couldn't open doors at once, this room had nothing. No soaps no shampoo or lotion bottles . The tv was from 1990 at least and showed it. The check in process took at lot of time. I would never stay at this place again
Price for location, key card doesn't need to be removed from wallet to access room Old carpet and furniture, tvs are small
Very clean and helpful friendly staff. Really enjoyed our stay and you can beat the price.
Check in was quick and easy. I love the housekeepers. Great location Bed and pillows uncomfortable
Extremely friendly staff and great location. Our room featured a kitchenette, private balcony, and an updated bath. We only stayed one night but those features would have been great for a longer stay. While the room was, for the most part, very clean the carpet could probably have used a deep cleaning.
The staff was so friendly and helpful.
Good value Hard mattress, old shower
The location was perfect, close to the beach. The room was very clean and tastefully decorated. Nice view of the Ala Wai. Staff was very friendly and helpful. Parking spaces were limited and small. However, staff was willing to help park my car.
Renovated rooms Wanted to extent my stay another night. Front desk didn't try harder & go beyond her job of duty to try & make some kind of exception to maintain customer satisfaction rather than saying I'm sorry & loosing a satisfied guest & putting me thru a lot of inconvenience.
The hotel is very nice and convinient. The staff were all wonderful and nice...The only issue I didn't really like was the resort fee that you pay to the hotel.We had issues with the equipment we were paying the daily resort fee for. But I would reccomend the hotel
This hotel wasn't too bad. Considering that all we did was just come to sleep. We were constantly out on town.
We were looking for a hotel that did not need to be on the beach, to save cost, and that had an ocean view. This hotel was about 2 blocks off of the beach. It had a great balacony with a partial ocean view, great for morning coffee and breakfast. The hotel was dated, but the rooms were newly remodeled. Our point of view is that we only eat breakfast and sleep there, so the room is not as important as the overall vacation. The room has a kitchen which is great for keeping food and drinks for the vacation and heating up some great leftovers when you need something quick before heading back to the beach. I would recommend a room on one of the upper levels in order to see around some of the towers nearby. Also, the hotel had a great Japanese restaurant downstairs with great service and prices. I would recommend the Aston chain as this is our second stay in one of their facilities and we've had a great time. I would recommend calling first to ensure that the rooms have been remodeled.
I had two rooms booked starting on July 2 for 6 nights, prepaid. When we arrived at the hotel at check-in time the rooms weren't ready yet. Assuming the rooms weren't clean yet we waited from 3 until about 5:30PM. They finally had one room after a couple of hours. The room was literally finishing being remodeled. We punch list things that weren't even done right. The other room for my children was on a different floor where there was only one room not under construction. We explained that this was dangerous and unacceptable. We finally got the room situation resolved where the children were located on a finished floor while my wife and I were on a floor with unfinished rooms. There was even an old toilet in our hallway. I figured they would remove it soon. But the workers quit for the holiday weekend on Friday night and the toilet remained in the hallway until the middle of the next week. During the week we had workers in and out of our room checking various different problems plus we had construction noise starting about 8AM every morning. Our door literally fell of the hinges. The hotel manager was very understanding and things were generally resolved quickly but it was one of the strangest hotel experiences I have ever had.
We had such a great experience at this hotel. We stayed here 3 nights and everything was just perfect. The staff was wonderful and friendly. The view is amazing! The rooms are small but the view makes up for that. The wall opens up floor to ceiling so you can step outside and enjoy the scenery. We had a ocean view room which means we can see the ocean of we look off to the left. But the view of the city was great! The hotel was very clean and close enough to walk to most everything you could want to do in Waikiki. It was quiet and comfortable too.
Close to the beach, kitchenette to help defray meal costs, and friendly staff make this the hotel we keep returning to (this was our fourth stay at the Pacific Monarch.) Highly recommended!!
Convenient location - great staff. I did feel that when the room was described as an ocean view it meant more than going on the balcony and looking to the right to see the view.
My mom and I had a recently renovated studio w/ partial ocean view. The kitchenette was well equipped. 2 very short blocks to the beach and an easy walk to a variety of dining and endless shopping.
Overall my experience at this hotel was very good. It was just my spouse and I so the room was just barely big enough, those traveling with family might find it a bit tight; but for the time spent in room it was good for us. Parking a bit expensive and is not run by hotel. The free DVD rental card was great, we actually watched a few movies that we wouldn't have otherwise.
The rooms are very large (like a small condo), but do need some TLC and upgrading. The location is excellent -- close to everything, and a bus stop right outside the door. The roof top is great for watching sunsets and sitting by the pool -- the hot tub is huge. If you pay for ocean view, don't get on the 8th or 9th floor -- you cannot see the ocean unless someone holds you by your feet while you are stretched out over the balcony!! There is no restaurant or bar, but plenty of that very close. If you are looking for any kind of luxury, this is not the place for you. This place is not on the beach, but close enough (2 short blocks). We would stay here again.
The location is convenient to go anywhere, close to beach also. Room is clean. I recommend this place.
The hotel was a great value for the money, not that far from the beach and very clean. I would recommend this hotel to anyone who is on a budget or otherwise.
very good hotel,fantastic location,good breakfast,good pool,hot tubs and fitness,clean room,fantastic price 69 euro per night,200m near central waikiki beach,save area,good transportation for aeroport and all town and hanaumana beach.very good bar,only 2.5euro for one big glass beer.very good organization for the others activites and tour of the big island(volcano).thank you. breakfast is good but no very rich.
Internet connection on the room.
It was a very convenient hotel for going shopping at Waikiki. It is located in near from a central Waikiki. I'd like to stay here again next time I go back to Oafu.
clean room,good location
The room, service and location were perfect for the price.
The friendliness of the staff and the cleaning of the room.
close to shopping area and restaurants
everything are nice, good for tourist. Internet, relax, massage, ....
Pool was nice Small rooms, old, squeaky beds and valet parking so inconvenient. Especially when have to get something from the car. Had to upgrade room just to be comfortable which was inconvenient.
free Internet service, free breakfast the room was sometimes noisy because of the boiler or something
It was a good location and the was spacious.
Great location, good service package, kind staff.
Friendly staff, well located, good value for money The pool gets 30mins of sun every day since it:s surrounded by towers. The Hotel charges to use the safe in the room.
It was close enough to places that a first timer in the city would like to visit.It is clean, wholesome and the staff are just so super nice and the rooms are big enough to accommodate a family plus the amenities are just right.Plus the rates are just so reasonable. What is there not to like?
Perfect location - 10 min walk from the beach, very central to downtown
No comment None
convenient location, staff is always very helpful and we have a nice view from our room. We liked the fact that the hotel had laundry facilities. This was our 8th stay and we have always have had an enjoyable time
Great value. Great staff. Close to everything. No complaints.
Enjoyed self catering and central location
It was very conveniently located to the shops, restaurants and only 10mins walk from the beach. The hotel staff were friendly and helpful
The front staff were very friendly. Everything was fine.
the people that work there are 10 times nicer than the Moana !!!
Location was ideal. Staff helpful. When we first got to our room we could hear the generator in the living room. We decided to let it slide for the night and then got use to the noise.
The location was good and the staff friendly..
Good location for beach activities, dining and shopping Noise from street and air exhaust duct
close to all destinations, shopping beach the standard of the rooms advertised appeared better quality on the internet at the time of the booking. There was no information about the added TAX's to the room on a daily basis. this needs to be mentioned when advertising. (stat tax, Local Tax and room service fee)
Location ,clean resort and friendly staff.....great eating next door......near the beach! Pulling down the studio bed from the wall it landed on top of my foot and it was swollen for 2 dats!
Always have liked it always want to stay, perfect hotel. We have always booked through RCI and that's how we found it. Times we can't get it we feel cheated. Really appreciated the half day charge for our last day. Never had a hotel that offered this and as our flight left at midnight was wonderful to feel relaxed for most of the day. hmmmmm...let me think...uh noooooo.
Location location location. I have to say the staff were on point on every questions and requests I made. For a resort they had a pull out bed. Compact size room.
The staff was very pleasant and accomadating. The Hotel was at a very good location for shopping, dining, and going to the beach.
Nothing to like. Needs major remodeling.Very noisy. Small rooms and not very clean
The front desk staff was very friendly at check-in. They gave a great welcome & explained hotel features. Check-out was quick & easy The room was very small & cramped. It looked nothing like the photos on the website. The elevator was slow, several gave up & took the stairs. There was a tiny window unit that did not work & it was stifling hot. I opened the window Louvers & the street noise was ridiculous, cars honking, people partying & yelling most of the night. I found ear plugs but could still hear the noise. Was not a pleasant night & got very little sleep. I would not stay here again. The bathtub tile was stained & dirty.
I liked how it's affordable and it's only 8 min walk to Waikiki Beach. There's a lot of shops and restaurants everywhere. We saw little roaches in the hotel room microwave. Was afraid they were going to be taken home and infest my house.
Just free dvd n gane rental n comp breakfast Room was very dusty. Bed sheets were old n gross feeling.
Great ameneties including free dvd rentals, beach towel hire, and shuttle to the shopping center. N/A
You can play games and unlimited movies to rent Nothing
Great neighborhood. Great room. Hidden fee of $15/person for mandatory breakfast. We were told we had no choice, it's mandatory and above and beyond booking price. This is an illegal activity actuall, a bait and switch tactic. We researched a bit and discovered that all the the Aloha Hotels do this - sometimes it's a mandatory breakfast charge, sometimes it's a lounge/newspaper fee. Beware!!!
Very little and uncomfy especially when you have a wheelchair child who needs comfy to move around and be happy of its surrounding. Wish it was bigger inside they rooms..other than that it was excellent and nice to stay at...
The staff was very helpful and friendly. Our room was perfect for what we wanted. Not very big but perfectly suited for my girlfriend and I who are active and like to be out exploring. Everything is very close and the view was lovely.
Front desk staff was very friendly! They have an onsite free/ included dvd rental, which was just an unexpected and really nice touch for nights in. Continental breakfast was very...different, chow mein, fried rice, hard boiled eggs, pancakes, and vienna sausage. Not the best. Rooms weren't anything special, but they were clean!
quiet location off the main road; very clean rooms; continental breakfast included and great selection of food items; friendly staff
I booked this room through kayak for my 2 workers. They did not forward the booking paperwork to the hotel. The hotel only accepts booking paperwork via fax; needless to say the overseas company who answered my call does not fax to America. They can not take a photo or e-mail of the booking either. Their computers go down until 4 am. So my tired workers tried to check in at 2am, get me up to talk to an overseas company at that time, and things don't get settled until the computers turn back on at 4am... Definitely a learning and bad experience.
Room was clean, perks like free dvd rental, and free shuttle to the mall was nice to discover. Bathroom needs to be updated. Black stains on tiles joints.
Clean and in the heart of Waikiki Added resort fees and parking fees
My mom passed away in California while i was on vacation and the staff helped me change my departure date and didnt bill me for the four days i missed which was excellemt because online it said NO REFUNDS! It saved me a bunch of money which i then had to pay the airlines to change my flight. You win some, you lose some. The activities woman was awesome and helped me to go snorkeling at the very last minute. She was very kind. All of the staff was very kind in my time of grief. Unsecured WIFI
Decor was nice. Don't stay here. Pay the extra cost for a clean hotel. There were bugs in the shower. The bathroom was so small I couldn't turn around without bumping into the door. There was a raid repellant device on the floor. There were also bugs crawling across the bedroom floor. After checking in to the hotel I got in the shower. As soon as The water was on bugs just started crawling out the drain and from top of the ceiling. I counted at least 6 and took pictures of each. I got out immediately and saw another critter scurry across the bedroom floor. I went to check out immediately. The hotel offered to "waive" the amount for the next two nights but refused to refund the first night since I had checked in already. Absolutely ridiculous. I was there less than 2hrs before discovering the bugs and immediately leaving. I wound up booking a hotel that was twice the cost because I was stranded without a clean place to stay.
That the hotel was In Hawaii that's it. Everything all of there photos are doctored it's a dirty hostile type hotel no amenities no room service or food pump dispenser soap and shampoo in the bathrooms. The Windows do not close they are slotted so you hear all of the trash collectors and anything going on outside. The place is horrible.
I really wanted to love this hotel. When you walk in the main floor is setup with several leather like couches, hammock chairs, LCD TV, 2 computers and printer, tea and coffee available all day with a modern look. Friendly faces at the counter doing their best. My low score reflects the several attempts I made to resolve issues on our week stay where the staff and management failed. (1) The staff seem ill prepared to answer questions about the area. It is my expectation that the hotel should have some ideas about the restaurants and attractions in their area. Many AIRBNB hosts have lists of places and instructions to get there. In our case we asked about a place 2 blocks and 7 minutes away (Marukame Udon restauarant) highly rated on Yelp. The two people could not figure out how to get there even thought they knew it was always busy. Ended up finding our way there. (2) When we used the shower for the first time we noticed the shower head was not fully turning on (RM 407 I believe). Hot water was going to the head and very little cold water. A third of the water flowed through the tap. We reported this 3 times to the front desk. The third time i went up to the room with maintenance person and demonstrated the issue. I was nicely told that they could not do anything about this. It was known by maintenance that the fixture were old. There was no concern that someone could get scalded from hot water. (3) Room cleaning service was poor. The sink and bathrub were never cleaned the week I was there. I ended up cleaning it myself as their were bits of paint flaking off and the sink was not draining correctly. As far as I could tell towels were changed, garbage were emptied and beds made. No change when i left sign out to clean. Finally I did ask twice to talk to a manager about my experience (first attempt 3 days before i left). No one contacted me. Our last day I got an e-mail asking for feedback. As a result I posted this review. I am disappointed that staff did not block this room so it could be repaired and provided another. My advice when booking here is that you fully inspect the room. I've never had to be this detailed before as I expect some common sense by the hotel. But in this case they are just filling rooms. Also keep in mind that you are behind the Hyatt and you will here all kinds of noise starting from 3-4 am. https://www.tripadvisor.ca/ShowUserReviews-g60982-d2385826-r430926391-Stay_Hotel_Waikiki-Honolulu_Oahu_Hawaii.html#
1 block from beach Bathroom beyond small. Not very modern. $25 a day to park.
The outside is very decieving from the inside. The outside looks not at all impressive and very motel like. Its seems run down and very low class. But when you step inside i was impressed by the all white room and furniture. There was one bed for two, a futon for two, plus a foldup rolling mattress. I also liked the mini fridge as well. The lobby looks very high class and sophistic. There was a lack of an iron & ironing board which I deem as a standard supply object in a hotel room. The place could also use a microwave as well.
I gave a really good discription of what went down on our trip while we stayed at the Waikiki Hilton village resort - I think staff could work harder on smiling and trying to provide excellent service.
Convenience to the beach and associated activities Many items dI'd not work such as TV and controller, lobby printer, shower head.
Price, free breakfast/coffee and location. Staff friendly and helpful. Bathroom size. 1 elevator.
Hotel had proximity to the beach. I wouldn't have hated this place were it not misleadingly advertising. I HATE feeling like a hotel is trying to trick me, as I don't trust them afterwards. Our room was nothing like it was pictured. The mattresses were on the floor, the shower was falling apart, the room had no space to move, and the wifi didn't work. They tacked on fees for things we didn't use and refused to upgrade us to the room that was advertised, even after I offered to pay more for it. Won't stay again and can't recommend until they learn to advertise honestly.
Hotel is in close proximity to the beach and hotel staff is very friendly. The price is a good value compared to other fancy hotels. Hotel parking is limited. Even with a confirmed hotel reservation, had to wait until the 2nd day to park at the hotel. Parking options are limited and very expensive.
Great hotel, great location, clean
it location was OK they claim to have parking, NOT! they only have 7 spaces on a first come first serve basis. the hotel pictures must be from another hotel, there are no photos that match the hotels, it is rundown, dirty, my room was so small my son and I had to take turns moving around and you had to leave the door open in the bathroom to use it. the sink was the size of a salad bowl. ridiculous!! the staff were rude, there is no place to park while you check in, and no where near the hotel to park for a reasonable fee. I'd never stay here again.
The kitchenette room, very clean and comfortable beds. Friendly staff, free healthy breakfast/fruits/newspapers, free room high speed internet connection and great location to all accesses Can be safety trip hazard to people in or out from the main door access if loading and unloading baggages/surf gears/golf set from a car parked just infront of the main door. Also to avoid keeping too much luggagges close to the lift area
The hotel's location, the helpful staff, and facilities in the room The elevators need updating
Very shabby interior, from the bedroom to the bathroom. Looked like much if the work had been done by a non professional. This place really has the feel of a cheap, run down motel rather than a hotel as advertised. It would have been depressing to stay here for more than one night as a stopover point. Only bright spot is that the staff were great, accommodating, and very helpful.
I like the small size of the hotel which makes it a bit more personal and less commercial as big hotels. The room itself is very clean although the hotel building itself is dated. A very minor point, the elevators could use some renovations. They run efficiently but the decor could use a face lift.
beakfast was a joke. housekeeping ineffective not according to standards
My three traveling companions and I had a great stay at the Aqua Bamboo! We were quite pleased with the rooms, the daily continental breakfast, the friendly staff, the location, and the price. We were impressed with the roominess of our rooms and apprecitated the kitchenettes. We loved relaxing by the pool. I would recommend the hotel, and I would certainly stay there again. I'd like the MSNBC network to be available on the hotel TV.
The location is nice, cheap, and nice staff. There's an awful smell in the room I could barely breathe.. I checked out of the room the next morning, and I'm actually really glad I did even if I'm paying twice the amount for this hotel. I'm sorry I'm saying all this because the staff were nice, but it was just unbearable...
Location and spaciousness of the room. Very noisy airconditioning which in effect meant you couldn't use it while in the room.
Very friendly and helpful staff, very nice room. $12 parking right next door, extremely convenient for going to Waikiki beach. One long block from the Duke Kahanmoku statue which is dead center on the beach. Good Mexican restaurant called La Cucaracha along the way that was semi- reasonable. Street side second floor room was very noisy from traffic and people on sidewalk. Breakfast was muffin, oranges,and orange juice. But they let you have all you wanted.
Nice staff, perfect location and clean room.
That we had an upgrade because of our honeymoon.
Minutes to Waikiki, only steps to scooter, motorcycle & car rentals! Kuhio is a very noisy street, even 5 floors up it was still incredibly noisy! I was surpprised to find roaches in the kitchenette of such a nice hotel!