Car was delayed not on time
VERY UNHAPPY WITH THE VEHICLE I WAS FORCED TO GET. Everything relating to the reservation indicated I was getting a Hyundai Accent or similar. When I arrived at the pickup location (that I had to Uber to from the airport) I was told they don't have that kind of vehicle at that location and all they had was a Jeep Compass. I chose my vehicle based on unlimited mileage and MPG. The Jeep has an estimated highway MPG of 32 and the Hyundai has an estimated highway MPG of 41 - the 9 MPG difference cost me an estimated $35 more in gas purchased. Additionally, not being accustomed to driving a larger vehicle made it uncomfortable when maneuvering. If I had known what Budget was going to stick me with, I would have selected a different rental car company.
I was not informed that the location closed early. It’s Las Vegas and most places are open 24 hours. When my flight arrived and we got to the pick up location, it was closed. Upon calling customer service, they wanted to charge me more than $400 to get another vehicle at another location. I ended up renting with another company and was unable to get the Budget vehicle that I had previously reserved.
Pick up was very poor. We were sent to a space that Didn't exist. The written instructions involving a barcode didn't make sense in the verbal instructions of the staff person didn't help.
It was quick, efficient and very pleasant. My drive to my destination was great. However, upon arriving to my destination, the computer lit up and said engine failure. I called the 24 hour road assistance phone number. The woman asked me a few questions, she put me on a very brief hold, she had a tow truck on its way to pick up the vehicle. He was there in less than 30 minutes and gave me a ride to the nearest airport. He escorted me to the counter and spoke with manager. He left and I got a replacement vehicle and I was on my way in 20 minutes. I was so impressed with the efficiency and no hassles. This entire process was less than 2 hours including drive time. Bravo to your entire team from beginning to end. I am your customer for life. I will share this experience with my friends and family. It was stress free and amazing. You couldn't have done any better. It was perfect.
I was forced into buying the LDW from budget at Harry Reid International airport. The budget representative said it was MANDATORY to purchase LDW in Nevada because it was an “at-fault” state.
