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The staff was very friendly and accommodating to my needs. It is a very nice hotel, and we had a lovely stay. Met all of our needs The staff at the pool were a bit rude and not attentive. Took about 45 minutes to get our drink and food after we ordered it, and no apologies were given.
Clean, modern, friendly staff (at least the ones I had contact with). Convenient location for LA Live events obviously, which was our reason for staying here. A bit overpriced if you ask me. The parking is absolutely ridiculous!!! $42 a night! I've paid less for rooms! For the price you pay to stay here parking should be free or at best a minimum fee for guests since there are no alternative parking areas. Room service, way overpriced as usual but the added fees and taxes are ridiculous and the food is just ok.
Staff at check excellent. Location next to Staples Center. One block from the 'Pantry' historic diner. Ordered lamb meatballs at the bar and they were barely warm. TV in room has mostly grainy low definition channels. Scanning room key in elevator to access floor worked after the third attempt. I won't stay here again. Expected more from this brand.
Staff is friendly and effecient.
The room was nice and bed was comfortable. The parking is such a rip off. For $42 I almost wanted to go and sleep in my car.
Everything is GREAT! Except parking expenses in the area. Try not to drive if possible. Brian
The location was convenient to the end purpose of our stay. The staff were poorly trained. We didn't deal with one person who seemed to even act like they cared we were. We travel a lot, and the way the staff behaved put them in the bottom 25% for customer service skills.
I love everything about this hotel ,great staff great view beautiful hotel
While the staff was outstanding, the peace and quite was priceless, especially with the chaos of LA Live! The mattress was a little firm for my liking, but the bedding was exceptional!
Valet parking staff was rude
My husband and I stayed at Lux after the concert at Staple Center. The hotel is right across the street from Staple Center. There are lots of restaurants close by too. The front desk could not find our reservation but I was lucky to have print out with me. Then, we had to wait until after 3.45 pm. to check-in. I wonder if the hotel don't have enough housekeepers .
Friendly staff and spacious rooms. Asked for early check-in and they were able to accommodate the request. I would recommend this hotel to anyone staying in the downtown LA area. AC was noisy
Misinformed about parking. Was told it was free upon check-in and ended up getting a bill for $44 upon check-out. Manager said there was nothing they could do.
From the first day we came, the staff was very friendly and helpful with all our needs. Our dogs were given a warm welcome and the front desk accommodated us with recommendations on where to shop and walk our animals. We will always come back here in the luxury hotel for its staff and location. We liked our views, location,staff and walk friendly property.
Room was spacious and clean with a great view overlooking Nokia Live. It was ready when promised and the staff was very accommodating.
Staff - very friendly. Rooms clean. Having to pay $88.00 parking for 2 days. The light feature about having to put activate with my room key.
location, nice room, very comfortable parking was very expensive.
The reception staff were friendly, and the room looked nice. The room service is the worst I have ever experienced ! They come and don't change the sheets and never clean garbage and tissues if any is on the floor they leave it ! And once they left the cleaning stuff in our bathroom. I hated the room service so bad! And the complimentary water one day they put the other they don't ! It's just bad service
One day parking for $44 is just insanely expensive as you can get all day parking for $10 with 5 mins walk.
Very clean, staff was incredibly nice, free water bottles
Staff was very friendly and helpful. I felt well taken care of. Hotel is conveniently located to Nokia Theatre/LA Live and a ton of great restaurants! Rooms were clean, comfortable, and nicely detailed. AC is a little noisy.
Great location, great amenities, friendly staff. Its a bit pricey, but if you have the money, i highly suggest booking the hotel
The location is great, especially if you are attending a show at the Convention Center. The size and layout of the rooms are great, especially if you want added space for a meeting. Having a full kitchen and washer and dryer is certainly an added plus at these long meetings. Parking was great. Everyone at the property was super helpful and customer oriented and made you feel at home. The bedding and carpeting need a refresh. The hardwood, cabinets, and fixtures are all updated, but the room carpeting seemed 15 years old, it was so out of place it just stuck in my mind. A small blemish on an overall good experience.
Kitchenette, confortable bed and walking distance to Staples Center. Parking was expensive
Breakfast lounge was excellent. We were able to check in very early by taking handicapped room. Wifi was good. Room layout was nice and residential aspect was nice. Didn't have to prepay. Microwave didn't work and they didn't have a replacement. Coffee wasn't replenished.
great location for Staples Center or Nokia Live. Shopping nearby too. We had an awesome room with a great view! The staff was so friendly! The breakfast buffet was good. The breakfast room had many couch areas as well as tables and chairs. No
Location is good. Rooms are big Not worth the money. No choice for breakfast, they are offering plastic plates and forks for the breakfast
The rooms were nice and clean, no noise from the other rooms. service was amazing. Security and hotel transportation was amazing. Best memories will always stay of the first impression that I received when visiting Los Angeles. I give it a five star
Access to downtown area Parking cost
Room is narrow small uncomfortable, we cann't put up with the narrow bed, gray leafletsand the only one old elevator.
The location is good. It's near the metro and convention center. My room was quiet. The free breakfast is basic but a nice add-on. The hotel is old and while the lobby looks decent, my room felt really dirty. It also smelled bad. I was afraid to step on the carpet with my bare feet or even my socks. I also didn't feel comfortable drinking the tap water there so I had to buy bottled water. There are also lots of homeless people hanging around the hotel. The front desk attendant doubles as the "security" attendant as well. There were times that I wondered how easily homeless and other uninvited guests could get into the building. On the last night I did see a roach in my bathroom. The ice machines were all broken except for one.
The location being downtown LA that's all. I don't like that online the hotel room looks 100% different than how the rooms really look. I don't like that the bed was broken right when we walked in. I don't like that they have a sink next to the television set and outlet system (very dangerous). I don't like that the bathroom toilet had urine in it already and the shower grout had hair and a sort of residue on the floor. I don't like that the room smelt musky and dusty. I don't like that the I spent so much for false advertising. All in all I don't like this place. And there is literally no other positive except for the location, that's it.
This hotel is very close to Staples Center, LA Convention Center, and LA Live. There is a Starbucks and Ralphs nearby as well as several affordable restaurants, including two 24 hour spots. The cost of this hotel, compared to other hotels in the location, is quite cheap. The staff is friendly enough. You get what you pay for. This hotel is in quite an old building so some things can't be helped or would require a major investment. If you know what you're in for this hotel could be good enough for a short trip. If you're expecting a 3+ star hotel, look elsewhere. The rooms are very small. The sink is in the room instead of in the bathroom. The showers are very small. The windows don't shut 100%, street sounds can be heard. Especially at 1:00 AM when people are beginning to leave bars or concerts at the Staples Center. The closets are tiny, the hangers in them have to be at an angle to shut the door. The door to the room I had during this trip would stick; so, I had to be extra forceful to get it open or closed. During my two visits at this hotel I requested and was approved for late checkout. Neither time was housekeeping informed. The first time the housekeeper was knocking on the door at 11am trying to get in to clean the room. My Spanish and her English were both poor so while the point got across eventually, it was awkward because I was just out of the shower. This time I returned to my room to find the door propped open with a wet towel and nobody around. None of my things were disturbed so I shut the door to get ready to shower. The housekeeper promptly knocked and asked if I was checking out. I let her know I had late check out and she returned to another room. The room I stayed in during this trip had a faint foul odor. They could use some of those air fresheners that go off on a timer. Finally, roaches. During my trip last year I killed one large roach. I knew this wasn't a great hotel so I wasn't exactly shocked by the creature. This time I killed one small one in the evening and 10 more in the morning (ranging from very small to large). The number of them was disturbing because I would catch the movement in the corner of my eye and then kill them. If I was less observant I may not have noticed all of them; but truthfully I may have missed many more even with the number I killed.
Great DTLA location. Clean comfortable, no frills.
Liked the location. Was 1 block away from where I needed to be the next morning. My room was super small.
I was with friends. Their room had a closet blocked by a side table and a side area with wires hanging from the ceiling. The two person room I had was smaller that the one person room my friends had and the bathroom was barely big enough for one person to stand and turn around or do anything. The room was not cleaned all the way and they did not give us fresh towels. Breakfast was meager: waffle maker, juice/milk, hot/cold cereal, fruit and pastries. I would never stay there again. Nothing in the pictures was what in my room and nothing in my room reflected the amount I paid. No one in my party was happy with their room. The location was fine as we could walk everywhere we needed, but I had to park in a lot down the street. All in all this was an expensive hotel for no reason.
I found the afternoon staff very friendly, made me laugh even. But I found out early the next morning by young nephew that he couldn't sleep at all because bugs/fly's kept attacking him all night. Then he showed me one, which was cockroaches. He said there were hundreds of them all night..... When I notified the morning staff, they looked at me like they already knew, stalled on replying. I let them know I would not be asking for my money back, but I would never stay there again. ROACH MOTEL.
I stayed at the Milner Hotel while on a business trip to LA. The hotel is located within walking distance from my office. My overall experience was good but I wouldn't stay there for a vacation. I stayed in two different rooms during my stay and the best of the two was the King Suite, it had plenty of room and looked newer and cleaner. The other room with a queen bed was too small and looked older and not as clean. Only one of the two elevators was working and so it was a long wait for the elevator. At one point both elevators were broken and I stayed on the eleventh floor, so that's a long way up and down.
only location This was my second time in four months but this time experience some staff rude as if she don't care for guest to come back for stay or not Secondly some rooms no have proper wifi Thirdly some rooms are with OH MY GOD restrooms the shower place not even sufficient to stand
The location and staff were excellent The room in bad shape. Very old and dated. Smelled. Not clean. Sheets were old.
It got the job done, the breakfasts were pretty good. The elevators were a little scary, and the building and facilities are pretty old and it's showing its age. The room was small but big enough for the basics. It was a little uncomfortable at first, but it got more comfortable as time went on. Parking is not included and costs $18/day next to the hotel. The shower was almost comically small. My shoulders are wider than it. No refrigerator in the room.
The location was perfect for what I needed access to. Staff were condescending and dismissive (particularly Javie) with very poor customer service skills. In the middle of my completely calm discussion with Javie about why he tried charging me twice for my stay (with an outrageous incidental hold charge), I was on the receiving end of the rudest "hold on" finger gesture when he decided that was the appropriate moment to take a phone call. Dark, stuffy hallways, dark rooms (the few lights that were in the room were dim and poorly located), broken down mattress, SPIDERS (killed three during my 7-day stay), and breakfast was weak (OJ, bran cereal, coffee/tea, instant oatmeal). Neighboring rooms were noisy beyond belief. I was awakened in the middle of the night several times throughout my stay to a screaming child, elephants upstairs and neighboring rooms blasting loud music on the featured Samsung Smart TVs. While on the way to the hotel prior to my stay, I was excited to see I could text the hotel to check in and ask questions. Microwaves available? No. This made leftovers from restaurants wasted. Could you provide me service and price information for your spa? No, here's the phone number so you can call them yourself. Truly disappointing and put a big damper on my first trip to LA. BUT, if you need a hotel that is centrally located, and the Milner and Biltmore are too pricey for you, then O Hotel is in a good spot.
Our room was well designed and comfortable. The hotel's restaurant wasn't open over the 4 days we were there, except for a party.
Water wasn't running. Elevator wasn't working.
Stylish and comfortable hotel. Appreciated the continental breakfast everyday. Wish there were more options for breakfast. And wish there was bottled water in the room everyday.
Elegant and fashionable hotel. Nice rooms. Breakfast was the same everyday. Not an european style breakfast. Fridge didn't work. Bad room view on a wall. A bit problem with parking.
Location close to convention center and LA Live area. $14 per day service charge
The location was great and close to everything in Downtown. Its a quick Uber ride to Hollywood. It has a boutique feel so don't stay there if you are looking for a hotel chain feel. The hotel itself is very trendy. It has a bar and restaurant downstairs. We also like the fact that you have to use your card to take the elevator to your room which makes it feel more safe and exclusive. The room was small but I suppose big enough for us 2. We used it mostly to sleep. The room is a little old and worn out but it worked out ok considering we paid less than the other hotels going rate. There was a smell we couldn't make out. It went away after we were there for a day.
the hotel was nicely redone and is in a good central location for downtown and events at staples centre. you can hear conversations from other rooms above and below you. there was loud music in the room below us that we notified the front desk about at 12:30 am-noise didn't stop. after asecond call to front desk they said they can't control all guests so we requested to change rooms if they weren't going to stop the noise so at 1:30 am we moved to another room. seems to me the noisy guests should be the ones moving or leaving the hotel if they can't be quiet after 11:00 pm!!!
food at the restaurant no
I really liked how friendly they were and how helpful they were.
The room has multiple sources of soft indirect lighting, including a switch for mood lighting circling the bottom of the bed. So it's very romantic, although maybe a little dim near the entry area. I really liked it. We slept great on the beds and the shower is really strong. It was a very refreshing stay. There was a continental breakfast included but we skipped it to stay in bed. Parking is literally next door, and 18 bucks per 24 hours is better than in a lot of places in downtown LA. My fifth floor room's view was the featureless brick wall of the next building, almost close enough to reach out the window and touch it. Not kidding. Like some kind of urban planning mishap. You get a little sunlight in the morning, like being at the bottom of a well. I was amused, but it might shock others. The AC unit had a temperature control feature, but it seemed to run too long before shutting off. The hallways leading to the rooms are not air conditioned at all, so when it's 100F in LA (like it was when we were there), it's 100F in the hallway. Housekeeping needs to obey the DND hangtag, seriously. -_-;
The situation, the style, confort, the hospitality, the welcome, the services The breakfast was too simple, no real choice
I enjoyed the exotic feel of the bar with the Indian decor. The pool area is gorgeous. Had I been able to arrive before 10pm I eould have enjoyed a dip. The water pressure in the shower was phenomenal. The hotel overall had old world charm and a nice bistro style dining area. The room smelled like mildew and dust. The bed was horribly pitted from years of bodies on each side. The sheets and pillows smelled like they were stuffed damp into a closet for the day then dried and put on the bed. The carpet was red at one point. Its brown and very dingy now. I wouldn't walk around without socks.
quiet, very different from all hotels in the neighbourhood good price some rooms are a bit convoluted in shape
The location was centrally convenient The parking was horrible!
Great atmosphere from the moment you walk inside. Tall ceilings with exotic decor. Lots of character. Tall, beautiful cactus trees outside by a pool that opens at 7am and has a DJ at night. Room is decent -- old-school but memorable. Moroccan style design with lots of mystical colors. No coffee maker or any of that, but they get a pass for being interesting. I paid 250USD a night but that's a bit much. For 150-180USD this would be a good deal. Good location, though there are some sketchy characters / homeless hanging around at night (definitely did not feel dangerous though). Staff was great. Polite and helpful. Subway is just a few blocks away. Overall a good base if you're staying in DTLA, IF you can get the room for around 150USD. The bad. They don't use keycards for the elevator or door. As mentioned, there are some sketchy characters outside, and there's lots of people coming inside for the pool parties at night. Anyone could just take the elevator upstairs and potentially kick a door down. Locks seemed kinda weak. No safe in the room, but they have 'em downstairs. Late checkout was 12.30pm and that's pretty BS. Stayed on the 8th floor so sound wasn't a problem, but if you're a light sleeper, don't stay on the lower floors. If you're looking for a sterile place to stay with grandma and the kids, this is not it -- better go with a chain like Hilton or Ritz. But if grandma used to be a hippie and you're fairly open, it's great.
Good staff, lovely old building, great access to convention center For $256/night, my room badly needed an update. There were only 2 power outlets - One shared between the TV and the AC and the other was inaccessible behind the bed. This just doesn't cut it in today's day and age, esp for a hotel that at least partially caters to the convention crowd. In addition, the bathroom was tiny and the shower was so narrow that I had to bathe sideways (2.5 feet, I measured.) Plus, there was nowhere in the shower to put items aside from the floor, no soap tray, nothing. I won't be staying here again. I knew it wasn't going to be the Ritz, but this was a tad too far into the 60s for me.
The bed was incredibly comfortable. The bathroom was small, felt old, and was dingy. There was a roll of toilet paper by the sink like it was meant to be a hand towel. The floors are concrete and feel unkempt because of their coldness. The decor is also themed but feels cold and dingy, the rugs on the walls were half hung. The worst was the A/C in the window and being hot all night. We ended up running to the ACE to salvage our vacation.
Nothing, no parking, room smelled like smoke, it was so bad we left and get them to give me my money back. Nothing I did not like anything about it. Room was terrable.
Hotel was beautiful and incredibly clean. The bed was great and the bathroom was clean but a little outdated. The staff was amazing, especially Andrew who checked us in. The most amazing part though was the pool and the location! The only parking was valet and the pool closed early on weekdays. Bathroom could definitely stand to be updated but was incredibly clean.
The hotel was very cute and has a lot of really cool features, chandeliers, lobby, bars, pools etc. all very cool. Room keys are actual keys and in a way that is very cute and old fashioned, it didn't seem as safe, especially with just a chain lock on the inside of the room door, and no deadbolt. The room was cute, beds were comfortable, bedding was clean. Could hear people on the street and cars clearly. So could use some sound proofing. If you went to the hotel for a event or party and didn't stay overnight I think you would be better off. Their is no coffee maker in the room and that little luxury would have been really nice since we were never able to use the breakfast during the time they provided. Their was no book talking about nearby restaurants and features of the hotel in the room by the phone, so that was odd. The parking lot was tiny and the spaces were extremely close and we were in a small sports car, so had to pay to park next door $30 one night and $24 the second. The bathroom in the room was tiny and very outdated, the shower curtain had a hole in it and was yellowed from wear. The main thing that I thought was gross was their was several black foreign hairs on the ceiling of the bathroom. I didn't want to call and make a complaint, and I saw the maid was a few doors down before we left so I left her a note with a tip on the bed that said "The room looks great, but their is a few foreign hairs on the ceiling of the bathroom, could you please take care of that? Thank you..." When we returned the note and tip were gone but the hairs on the ceiling remained. I thought it was rude to take a tip and not clean up the hairs on the ceiling. The bathroom was tiny. It wouldn't take long to see them if you looked up. That was my biggest turn off, but maybe the maid couldn't read english?
much cheaper than the other alternatives, location in the city center good, owner was helpful with directing towards local sites of interest, parking within the walls allowed me to feel my car was safe looked a little run-down, pool looked undesireable to swim in
it was close to the venue that i was trying to visit and i could park right next to my room the staff was very unfriendly at checkout
i liked the recepcionist and tv restroom and bed was ok
Location, Price, and Kind Service. 1) I booked 2 queens and they didn't have anymore left so I was left with 1 King 2) The TV and Refrigerator AC socket was un-usable. 3) The windows were dirty and unkept 4) The bathroom looked disgusting.
Nothing The wall is dirty with non-professional paint, the facility is terriblly old and ugly, the bathroom is dirty and haven't been updated for centuries, sheet might not be washed or changed with some obvious stains....
The location is beneficial. I would have liked the room to be clean.
The room looked dirty, the Wifi in the room didn't work, staff didn't always understand us very well and didn't make us feel welcome.
Good location Just 2 words bed bugs!!!!!! Im all bitten
only the location is good. the rooms and even the lobby smells. it looks like this hotel has never been renovated/refurbished since the 70's , i cant believe they still use those kinds of toilet bowls and sinks, its like in motels in old movies where people get robbed.
Lo mejor del hotel es la ubicación, ya que está cerca a la estación Metro Center donde se puede coger el metro e ir a diversos sitios de la ciudad... Las instalaciones no son buenas, están descuidadas, no realizan la limpieza de la habitación de un día al otro
Good locaion. poorly painted / maintained. Says breakfast included but saw nothing. would recommend for location.