Would you like to save as your currency permanently or for this visit only?
Restaurants too expensive. Dirty glasses in room. Did not look like sheets had been changed
They didn't mention that you had to pay 35$ a night to park. A 200$ room for the night should come with parking.
Nice rooms LAX airport views Excellent staff Convenient to LAX offices Improving restaurant and bar menus (works in progress) SPG reception every other week The last three times I've stayed here, I've had a problem with my room key cards at least once each visit. Sometimes they've just been coded wrong (as in the wrong check-out date), but other times they've just stopped working. It's a hassle to go back down to the front desk, especially when you've just come back from the office carrying stuff. That said, they're very helpful in giving new key cards. I just wish they'd bring them to the room rather than having me make an extra trip because of a problem with their equipment. The menu in the bar has been in flux for a while The menu in the restaurant is in need of an update
Awesome bed. Didn't have housekeeping while staying there.
Juan in the bar was great. Got us food when we needed it and he was very pleasant, helpful and friendly. He should be commended for a job well done. He went out of his way to help us.
Long term parking is next door. Major construction of hotel going on. Met by Security on the way to our room- apparently it it had been trashed by the previous guest and not cleaned. Why would you check us into that room? Dark roast coffee only- most hotels offer a medium.
Convenient location, great shuttle service (driver was excellent), and the room was clean and comfortable. Breakfast buffet @ $25 was excessive and plumbing fixtures in room bathroom needed attention.
Friendly, quick check in, comfortable room, good size room. Dirty linen, cheap toilet paper, did not live up to expectation based on name of hotel, airport shuttle very behind schedule of advertised "every 15 minutes".
Everything, the staff was very friendly the room was clean pool was warm bed was comfortable and shower was great
My room was not clean. A previous guests clothing was still in my room after checking in. Very disgusted by the lack of attention to detail
They allowed us an early check-in on a day room. The shuttle was quick and efficient. The restaurant was slow and disorganized. The fact that they charged to print stuff out and didn't have a true business center was annoying.
nothing I arrived 11:30pm, as planned. The hotel acknowledged that I had a prepaid reservation, but said: NO ROOM. NO REFUND. NO OFFER TO PROVIDE A ROOM AT ANOTHER PROPERTY (it's Starwood, which has 1,000 hotels in L.A.). Avoid at all cost.
Somewhat older but for the price it was in excellent condition, staff friendly, and good free breakfast. Everything in the room was in great shape and was very comfortable. Nothing; great stay for the price!
Nothing! The hitel was dirty and old What I didn't like is that they made a mistake and charges me for a room in a day where I was already in another state with no reimbursement! They stole my money and would not help me even tho it was kayak and the hotels mistake
First, The employees were kind. So I could ask without any pressure. Second, The facilities were clean overall. If you want to use wi-fi you need to pay about daily passing. I didn't feel uncomfortable about it.
I didn't enjoy that I had to pay for parking when I'm already staying at the hotel and paying for the room it's bullshit my bank account is now over drafted 100 dollars because of this
The staff were wonderful and helpful specially D antoine. I like the enthusiasm of the hotel and the safety,I move from ventana hollywood hotel to marriott because my rental car were vandalized and they should told me about the safety,but they didn't.I regrets my stay there and I have 3 rooms for 319$ plus taxes each room.At Mariott the prices is cheaper 100$ less.
The pool is nice The rooms are very very small, the treatment to the costumer is really bad. Not reccommended.
Proximity to airport Nice restaurant Easy check in and check out Frequent shuttle service to LAX
it is ridiculous for the hotel guests to pay for the parking, even being in the hotel
I was very pleasantly surprised by this hotel. It was very clean and everyone was very friendly. It's proximity to hotels in transit or very nice it was even nicer than some of the higher priced hotels in the area that we stayed at. I would definitely recommend this place . I didn't like that parking was not included and if you wanted to do the valet it was $30 a day. The parking garage is nearby where between 15 and $20 each time you went.
Plenty of power outlet for phone charging Bed sucks , too soft
I really enjoyed the fact that right from the start, members of the front desk were friendly and attentive. In addition, everyone else encountered at the hotel was very nice and I thoroughly enjoyed the experience. Will be back for sure when I come back to the area!
Close to airport and shuttle service. Bed was comfortable. Room smelled musty. Not the cleanest place. Neighborhood is industrial / business. Left a necklace that was a gift in room. Called guest services. I was told they found it snd it would be mailed to me. 2 snd 1/2 weeks later no necklace.
LAX airport hotel. But in a nice walk around neighborhood feel. Lots of restaurants nearby even late at night sushi. And supermarket next door. Great massage at Just Massage close by too
The hotel was close to LAX airport. You can get there fast by Uber or Lift The hotel was dirty, lighting is horrible, bathroom super small, shower water pressure was horrible, the beds were very low to the floor. It was like sleeping on a futon.
Checked in within 10min. of arrival, one person ahead of me. Room was great, clean, and comfortable. Great selection for room service. Food arrived within 20min., hot! Food tasted great, I had the pork slider, flatbread pizza, and porkchop. Drinks were cold. Although the food tasted great, it cost me $83! Little pricey. My room was in a corner, next to a storage room, #316. I felt like I was different.
I really slepted comfortably in the beds. And the morning breakfast was awesome!! I didn't like the fact that the couch was broken, so therefore uncomfortable.
The location was the only thing this hotel had going for itself. The price matched the service & accommodations.
Hard non-carpeted floors, recently repainted, clean throughout. Bathroom fixtures such as showers felt dated. Toilet flushing was loud.
Location Hard to find room ,stuck back in the construction area only 2 rooms stuck back in a alley way. Doors of both rooms wide open and the lights didn't work, the floor was covered in water, this was fixed but took time. I've stayed here alot but never had a room like this. I had a reservation too. I don't think they use this room for guests regularly.