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King size bed, big screen tv and at kayak price 100 less per day. 200 a good price per day.
I enjoyed the location of being downtown, with easy acess from the freeway. The staff particularly in the cafe was outstanding. I did not like the fact of not fully disclosing the cost per night for the room; Exam. the room was 115. plus tax. Great. Terrible, Occupany tax approximately $16. Parking, 28.00 per day. If one would have known those additional cost up front, one could have made additional accomodations. The money was not the object, the surprise element of not disclosing the true amount. I felt like this was a ploy of the unknown!Plus, I am approximately 6'3 and enjoy a bath tub. This room did not have a tub, instead a phobic shower that one could not litterally move around in. This was majorily dissappointing, however, hotel should be about comfort and convienece. Other than that, the Sheraton would do!
Nobody picks telephone at the reception. The front desk staff are either very few in number or they are not trained. I never got phone calls connected to my room inspite of calling the front desk manytimes. Due to this I had lots of problem.
Would stay here again for a stay cation. Near all great restaurants. The lobby is gourgeous. Interesting tech for elevators.
Nothing I was over billed and nobody return my calls.
The staffs were very helpful and the room are very need and comfortable to live in.
Overall experience/ patio
the marathon, the food
The bed was very comfortable I did not like that we could not crack open the window. There was no pool.
We stayed at the Sheraton downtown to be within walking distance to a hockey game at Staples Centre. The hotel location was great for this. The hotel staff were very helpful and friendly. We stayed in a renovated room which was very nice. The Sheraton hotels always seem to have the most comfortable beds in any hotel. The bed was the most comfortable of all the hotels we stayed at during our week long vacation. Linens and towels were great as well. We did not like the fact that we had to pay for wifi. A hotel of this star rating and price should have complimentary wifi for guests, especially since it is located downtown and I presume there would be many guests there on business. We also found that when we attempted web access without wifi that there was little reception on the 21 floor, so we were without web access that day. Our room was located 2 doors away from the elevators which was noisy. The water pressure in the shower was quite terrible.
The hotel is very nice, in front has a metro station and a drugstore.Macy's is aside and there is a lot of options of cafeteria and dinners near of hotel. The wireless internet is very expensive!!!
food at the restaurant no
Location close to convention center and LA Live area. $14 per day service charge
Our room was well designed and comfortable. The hotel's restaurant wasn't open over the 4 days we were there, except for a party.
The location was perfect for what I needed access to. Staff were condescending and dismissive (particularly Javie) with very poor customer service skills. In the middle of my completely calm discussion with Javie about why he tried charging me twice for my stay (with an outrageous incidental hold charge), I was on the receiving end of the rudest "hold on" finger gesture when he decided that was the appropriate moment to take a phone call. Dark, stuffy hallways, dark rooms (the few lights that were in the room were dim and poorly located), broken down mattress, SPIDERS (killed three during my 7-day stay), and breakfast was weak (OJ, bran cereal, coffee/tea, instant oatmeal). Neighboring rooms were noisy beyond belief. I was awakened in the middle of the night several times throughout my stay to a screaming child, elephants upstairs and neighboring rooms blasting loud music on the featured Samsung Smart TVs. While on the way to the hotel prior to my stay, I was excited to see I could text the hotel to check in and ask questions. Microwaves available? No. This made leftovers from restaurants wasted. Could you provide me service and price information for your spa? No, here's the phone number so you can call them yourself. Truly disappointing and put a big damper on my first trip to LA. BUT, if you need a hotel that is centrally located, and the Milner and Biltmore are too pricey for you, then O Hotel is in a good spot.
The location was great and close to everything in Downtown. Its a quick Uber ride to Hollywood. It has a boutique feel so don't stay there if you are looking for a hotel chain feel. The hotel itself is very trendy. It has a bar and restaurant downstairs. We also like the fact that you have to use your card to take the elevator to your room which makes it feel more safe and exclusive. The room was small but I suppose big enough for us 2. We used it mostly to sleep. The room is a little old and worn out but it worked out ok considering we paid less than the other hotels going rate. There was a smell we couldn't make out. It went away after we were there for a day.
The room has multiple sources of soft indirect lighting, including a switch for mood lighting circling the bottom of the bed. So it's very romantic, although maybe a little dim near the entry area. I really liked it. We slept great on the beds and the shower is really strong. It was a very refreshing stay. There was a continental breakfast included but we skipped it to stay in bed. Parking is literally next door, and 18 bucks per 24 hours is better than in a lot of places in downtown LA. My fifth floor room's view was the featureless brick wall of the next building, almost close enough to reach out the window and touch it. Not kidding. Like some kind of urban planning mishap. You get a little sunlight in the morning, like being at the bottom of a well. I was amused, but it might shock others. The AC unit had a temperature control feature, but it seemed to run too long before shutting off. The hallways leading to the rooms are not air conditioned at all, so when it's 100F in LA (like it was when we were there), it's 100F in the hallway. Housekeeping needs to obey the DND hangtag, seriously. -_-;
Stylish and comfortable hotel. Appreciated the continental breakfast everyday. Wish there were more options for breakfast. And wish there was bottled water in the room everyday.
Water wasn't running. Elevator wasn't working.
Elegant and fashionable hotel. Nice rooms. Breakfast was the same everyday. Not an european style breakfast. Fridge didn't work. Bad room view on a wall. A bit problem with parking.
The situation, the style, confort, the hospitality, the welcome, the services The breakfast was too simple, no real choice
I really liked how friendly they were and how helpful they were.
the hotel was nicely redone and is in a good central location for downtown and events at staples centre. you can hear conversations from other rooms above and below you. there was loud music in the room below us that we notified the front desk about at 12:30 am-noise didn't stop. after asecond call to front desk they said they can't control all guests so we requested to change rooms if they weren't going to stop the noise so at 1:30 am we moved to another room. seems to me the noisy guests should be the ones moving or leaving the hotel if they can't be quiet after 11:00 pm!!!
That it is central. The bed was ok, and the room and bathroom also. The boys/girls at the reception were usually very friendly and helpful.i liked, that breakfast is included in the price. I liked the coffeemachine in the room! I did not like all the disposable plates and forks and spoons for breakfast and for coffee in the room!! Go green and use at least environmentally friendly disposables, or even better, normal plates and cups. I did not like, that most of the time, the internet did not work.
The position in downtown close to the subway station. Not really nice position during the night; many noises from outside during the night.
Location The bathroom was too small 4 1/4 2x4 tile in length and width 1.5 width x 3 can't even stand strait in bathroom. horrible!!
I stayed at the Milner Hotel while on a business trip to LA. The hotel is located within walking distance from my office. My overall experience was good but I wouldn't stay there for a vacation. I stayed in two different rooms during my stay and the best of the two was the King Suite, it had plenty of room and looked newer and cleaner. The other room with a queen bed was too small and looked older and not as clean. Only one of the two elevators was working and so it was a long wait for the elevator. At one point both elevators were broken and I stayed on the eleventh floor, so that's a long way up and down.
The location being downtown LA that's all. I don't like that online the hotel room looks 100% different than how the rooms really look. I don't like that the bed was broken right when we walked in. I don't like that they have a sink next to the television set and outlet system (very dangerous). I don't like that the bathroom toilet had urine in it already and the shower grout had hair and a sort of residue on the floor. I don't like that the room smelt musky and dusty. I don't like that the I spent so much for false advertising. All in all I don't like this place. And there is literally no other positive except for the location, that's it.
It was good value, unlike US luxury hotels, where breakfast and internet is not included. One day the room was not made up.
location is very good, the staff especially the director , are trying to help from their heart a bit more space is needed in the room the bat view from the window
location to train and bus services no restaurant, bar had strange opening hours!
That it was close to the forum we were attending The room was horrible and noisy and nly 1 saff member checking people in was terribly slow. The room was not what was shown on the internet! Super small and not worth the money
Rooms are cute, fair breakfast, central location Very small showers, no telephone in room
the proximity to places of interest which helped my stay comfortable the state of some electrical gadgets are obsolete eg the A/C heater not functioning well,hot water not readily available,guests complaints not addressed, etc
Great DTLA location. Clean comfortable, no frills.
It was very clean and the fact that they have two restaurants is very nice and the food was great. Nice location nice staff and was a good value for the money would stay again. Parking sucks.
The fact that is was very nearby everything and downtown LA The Hotel is in a decaying state. For the price i've seen way way better.
Your staff was friendly and down to earth, loved that! Bed bugs. I actually saw on when taking off my shirt and my boyfriend and I have bites all over. Not okay. Won't ever come back.
The price and location were great.
Very close to metro, shops, and restaurants Some stuff was a little dingy and the staff didn't seem very interested in my needs
The elevators were very cramped for 4 people with luggage going to the 10th floor and proved difficult for one member of our party with claustrophobia. Also, the fan in the room did not succeed in bringing the temperature of the room down below 80 degrees, even at night.
Old and slightly shabby appearance. Good value for location- seems to be the cheapest around. Stayed 5 nights for a convention. 20 minute walk to the convention center. Room was very clean and cleaned daily for a 5 night stay. Whole foods 1/2 block, Ralph's supermarket 1-1/2 blocks, 2 drug stores about 3 blocks away. Refrigerator, microwave, WiFi in room. Very noisy air conditioner
From the first day we came, the staff was very friendly and helpful with all our needs. Our dogs were given a warm welcome and the front desk accommodated us with recommendations on where to shop and walk our animals. We will always come back here in the luxury hotel for its staff and location. We liked our views, location,staff and walk friendly property.
Room was spacious and clean with a great view overlooking Nokia Live. It was ready when promised and the staff was very accommodating.
Great location, great amenities, friendly staff. Its a bit pricey, but if you have the money, i highly suggest booking the hotel
Staff - very friendly. Rooms clean. Having to pay $88.00 parking for 2 days. The light feature about having to put activate with my room key.
Very clean, staff was incredibly nice, free water bottles
Friendly staff and spacious rooms. Asked for early check-in and they were able to accommodate the request. I would recommend this hotel to anyone staying in the downtown LA area. AC was noisy
My husband and I stayed at Lux after the concert at Staple Center. The hotel is right across the street from Staple Center. There are lots of restaurants close by too. The front desk could not find our reservation but I was lucky to have print out with me. Then, we had to wait until after 3.45 pm. to check-in. I wonder if the hotel don't have enough housekeepers .
One day parking for $44 is just insanely expensive as you can get all day parking for $10 with 5 mins walk.
Staff was very friendly and helpful. I felt well taken care of. Hotel is conveniently located to Nokia Theatre/LA Live and a ton of great restaurants! Rooms were clean, comfortable, and nicely detailed. AC is a little noisy.
Misinformed about parking. Was told it was free upon check-in and ended up getting a bill for $44 upon check-out. Manager said there was nothing they could do.
The location was convenient to the end purpose of our stay. The staff were poorly trained. We didn't deal with one person who seemed to even act like they cared we were. We travel a lot, and the way the staff behaved put them in the bottom 25% for customer service skills.
Staff is friendly and effecient.
The room was nice and bed was comfortable. The parking is such a rip off. For $42 I almost wanted to go and sleep in my car.
Clean, modern, friendly staff (at least the ones I had contact with). Convenient location for LA Live events obviously, which was our reason for staying here. A bit overpriced if you ask me. The parking is absolutely ridiculous!!! $42 a night! I've paid less for rooms! For the price you pay to stay here parking should be free or at best a minimum fee for guests since there are no alternative parking areas. Room service, way overpriced as usual but the added fees and taxes are ridiculous and the food is just ok.
Staff at check excellent. Location next to Staples Center. One block from the 'Pantry' historic diner. Ordered lamb meatballs at the bar and they were barely warm. TV in room has mostly grainy low definition channels. Scanning room key in elevator to access floor worked after the third attempt. I won't stay here again. Expected more from this brand.
The staff was very friendly and accommodating to my needs. It is a very nice hotel, and we had a lovely stay. Met all of our needs The staff at the pool were a bit rude and not attentive. Took about 45 minutes to get our drink and food after we ordered it, and no apologies were given.
While the staff was outstanding, the peace and quite was priceless, especially with the chaos of LA Live! The mattress was a little firm for my liking, but the bedding was exceptional!
I love everything about this hotel ,great staff great view beautiful hotel
Everything is GREAT! Except parking expenses in the area. Try not to drive if possible. Brian
The staff was ok and they are kind of friendly. The staff is ok, but the comfort of the bed was worse, I have never had such rough matress like that. I was rolling from side to side ,I couldn't sleep all night. The bed is too noiesey and the mattress is like you are slepping on the floor. Breakfast is poor I mean very poor, the room is too small and no fridge, no iron, I mean very bad experiance........
There was a fridge and microwave in my room, the reviews are true. I came in on a greyhound bus with my toddler son and husband. The station was about 2 miles from the hotel. The street was full of homeless people and druggies, but other than that the hotel was close to staples center and many la attractions. We arrived early for check in, and the man was nice enough to let us keep our bags at the front desk until we returned. Shower and ac worked alright. Tv had many channels. Free breakfast consisted of coffee and orange juice, toast with jam and cereal. The beds were stiff, but personally i enjoy firm surfaces. But you can tell they are extremely outdated. The ac was also outdated and noisey, but i made it through the night with no major disruptions. The room was all tile and slippery, but it kept the room cool although it was tough for my toddler to walk without slipping. All in all it can use some improvement everywhere;paint job, molding; etc. Pool was friendly but kindof small. Although the guy was nice enough to let us leave our luggage he was standoffish to letting us use the bathroom before we left or change our son. I also asked about the breakfast and he said since we hadnt paid we werent allowed to use it although we had rooms reserved with credit card. He rushed us out and seemed irritated we were there so early in the morning.
The rooms were nice and clean, no noise from the other rooms. service was amazing. Security and hotel transportation was amazing. Best memories will always stay of the first impression that I received when visiting Los Angeles. I give it a five star
Access to downtown area Parking cost
Kitchenette, confortable bed and walking distance to Staples Center. Parking was expensive
Breakfast lounge was excellent. We were able to check in very early by taking handicapped room. Wifi was good. Room layout was nice and residential aspect was nice. Didn't have to prepay. Microwave didn't work and they didn't have a replacement. Coffee wasn't replenished.
great location for Staples Center or Nokia Live. Shopping nearby too. We had an awesome room with a great view! The staff was so friendly! The breakfast buffet was good. The breakfast room had many couch areas as well as tables and chairs. No
Location is good. Rooms are big Not worth the money. No choice for breakfast, they are offering plastic plates and forks for the breakfast
Good locaion. poorly painted / maintained. Says breakfast included but saw nothing. would recommend for location.
Location, Price, and Kind Service. 1) I booked 2 queens and they didn't have anymore left so I was left with 1 King 2) The TV and Refrigerator AC socket was un-usable. 3) The windows were dirty and unkept 4) The bathroom looked disgusting.
i liked the recepcionist and tv restroom and bed was ok
Nothing The wall is dirty with non-professional paint, the facility is terriblly old and ugly, the bathroom is dirty and haven't been updated for centuries, sheet might not be washed or changed with some obvious stains....
The room looked dirty, the Wifi in the room didn't work, staff didn't always understand us very well and didn't make us feel welcome.
it was close to the venue that i was trying to visit and i could park right next to my room the staff was very unfriendly at checkout
Good location Just 2 words bed bugs!!!!!! Im all bitten
The location is beneficial. I would have liked the room to be clean.
Lo mejor del hotel es la ubicación, ya que está cerca a la estación Metro Center donde se puede coger el metro e ir a diversos sitios de la ciudad... Las instalaciones no son buenas, están descuidadas, no realizan la limpieza de la habitación de un día al otro
much cheaper than the other alternatives, location in the city center good, owner was helpful with directing towards local sites of interest, parking within the walls allowed me to feel my car was safe looked a little run-down, pool looked undesireable to swim in
only the location is good. the rooms and even the lobby smells. it looks like this hotel has never been renovated/refurbished since the 70's , i cant believe they still use those kinds of toilet bowls and sinks, its like in motels in old movies where people get robbed.