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The staff were very friendly, and helpful when I checked in. Rooms were comfortable and clean. The mini-bar key didn't work, and it would've been nice to have a fridge to keep some drinks in the fridge, but I didn't inquire with the staff, and I assume they would've rectified that for me if I had. Nice and central, so traveling for business doesn't mean limited options for food and amenities.
IT WAS OUR FIRST TIME TO CALIFORNIA FOR MY WIFE AND I ,WE WERE VERY IMPRESSED WITH THE HOTEL .HOW SPOTLESS EVERYTHING WAS.THE MEN IN THE CONCEIER DESK CHRIS,AND NINO WHERE VERY HELPFUL.THE BUFFET BREAKFEAST WAS THE BEST.
The staff was great. It was right in the middle of Hollywood, nice and clean. Loved the shopping connected to it.
Staff was ecellent Parking a little too expensive
Loved the location of this hotel. Service was great as well!
The hotel was located in a perfect location. I was close to everything I wanted to be near. The pool and other facilities was the best. The room was also very cozy.
Full service, location. I booked and paid for a Deluxe King Room with view of Hollywood sign. I received a room near the elevators with a constant machine and elevator running noise. I asked to be moved and was told someone would be right up and after 10 minutes I grew tired of waiting and went down to the front desk. This was already 11PM. I was taken to a new room that had an adjoining door with a party going on in the adjacent room. I asked to be moved AGAIN, eventually to a room with queen bed. The beds were too soft for my taste. There was a curly hair on the soap dish in the shower. I will never stay there again.
The mattresses were too old and lacked firmness.
As soon as we stepped out of the car we were treated with such surprising care. The man at valet, Ever (that's his name- EVER, how cute is that?) was so nice that my fiancée and I looked at each other and just shook our heads and laughed. We weren't used to customer service like this. We went to check in early, 1pm, and Melanie at the front desk was able to upgrade us to a corner suite! The entire staff was so professional but without being too stuffy. The hotel was beyond our expectations. Not a big deal but there was one little Q-tip outside our room for our stay. We kind of joked that they gave us the Q-tip suite. We also couldn't find coffee in the morning inside the hotel. We had our coffee maker in the room but needed more and didn't want to pay $15 for a pot of coffee at the restaurant.
The staff was amazing!! So helpful! The rooms were very comfortable!! The beds were great!! We had a room with a view, and it was fantastic. The one big thing that I didn't like was, that there was no fridge in the room. We asked for one and got one for a small charge. The other only thing I didn't like was, that there was no microwave in the room.
Hotel was beautiful! Staff was friendly and attentive. Location was fantastic! Our room had a phenomenal view of the Hollywood sign. Pool was gorgeous. All in all, it was the best experience we could have hoped for on our first trip to Tinseltown.
The decor and friendly staff, the 24hr diner and the pool party. The lift was close by and was a little noisy early hours of the morning.
- Fresh and well-maintained hotel (especially considering its age) - Very cool decor in the main areas and rooms are well-appointed - Very nice staff - Pool is nice (although it can be crowded during the day, and has a 'bouncer' stationed at the entrance - this is needed given the popularity, but is a little much) - The first room I stayed in was small, had a view of nothing but the rooftop A/C units, and had incredibly noisy ventilation system. The very polite front desk staff moved me to a different (and much nicer) room upon request - $10 bottles of water in the room. Come on guys, a complimentary bottle of water won't kill the margins. - 'Hotel-branded' flip flops for sale at $20 instead of the inexpensive complimentary slippers that are normally available at hotels of this level
The staff was very friendly and helpful. Great location, very close to many tourist attractions. Great restaurants and bars inside hotel. Very cool atmosphere Very hard to sleep in when staying by the pool. Lots of noise every morning from both the hallway and the pool. Hallways smell like weed. Even though we knew we had to pay for parking, $36 a night is a bit extreme
Everything. Joe at front desk was sooo nice The rain!! Booo
I told them we were staying for a special occasion and they had the availability to upgrade our room. Very accommodating made the night special for us, despite the many events happening in and arround the hotel (holiday parties etc.)
The hotel is tired. It has two elevators that hold ten passengers. One of the elevators was often out of order. Sometimes there were guests stuck in the elevator. There was no way to use the stairs so wait times to get to our room were long. Our room was small. The TV was not working well. Mediocre at best.
Great rooms. Great bar. Wonderful onsite restaurants. Wonderful location. Fantastic staff.
Music was great as well as quality of guests. Staff were very rude and not helpful. Would not accept cash for incidental room fee
i liked the look of the rooms. They were nicely decorated. The size of the pool was great - lots of room for everyone. The location was very convenient to a Metro and to the touristy area. The pool area was a little confusing. It was hard to tell which chairs were taken. The chairs by the shallow end of the pool were occupied by people who didnt seem to want to get wet which was frustrating. The hotel room felt like a store. Too many items for sale. This also took up precious space for personal items.
My room smelled terrible. I didn't like the staff because they were very rude to me for walking around the hotel at night.
Location, concierge was nice, and the pool was fabulous
The service and room were phenomenal N/a
Hotel has some quirks. It is very easy to lock yourself out of the bathroom by inadvertantly pushing the lock button when exiting the bathroom. In addition the bedframes are made of hardwood and are very easy to walk into.
We enjoyed our stay very much. We were there to be on the Kelly and Michael show after the Oscars. The staff could not have been nicer our room was clean and comfy. I would like to give a shout out the the bartender (Chris). He was very friendly and helpful. We quite enjoyed our conversations with him. Can't think of a thing.
Extremely friendly front desk staff who were helpful at all times. The valet manager was also extremely nice and always very pleasant. The rooms were clean and updated with a microwave and fridge. There was always coffee, drinks and a snack out by the front desk. A very nice hotel and reasonably priced for the location. Will definitely stay there again if ever in the area. There was a valet and fee to park each day ($32!) but since it's within walking distance to walk of fame I understand why they do it so tourists don't park there.
Parking is not included in stay. $32 a day.
staff anticipated needs and was friendly and helpful. free unlimited snacks. 24-hour pool. delicious mini croissants included in continental breakfast. ice cream machine! no security door chain. no restaurant but they do offer a variety of menus for restaurants who delivers to the room.
Close to all attractions in Hollywood, good breakfast, very friendly staff and the luggage storage was a bonus
The Staff was excellent, very helpful and pleasant. Bathrooms could be updated.
Great breakfast / location Parking expensive
Location Seems like they may have a problem with people entering he back door from the hills. A door alarm was going off one evening and they seem to shut down the elevator in the back for this reason as well which is a little concerning.
The hotel is direct in the heart of Hollywood. Friendly stuff. Big rooms with kitchen.
location & free parking
Friendly and helpfull staff, clean rooms and a great location.
I think this hotel is good location, near hollywood bvd, and cheap for hotel at good location. There is no bell man, and breakfast is fair..
The staff were very friendly, helpful and efficient.
The location is awesome.Albin,the employee at the front desk was extremely helpful. The hotel needs renovation.The brekfast is a disaster:(
Great location, close to a metro station and to a tourist bus stop. Coffee and tea at the reception 24 hours. All the staff very friendly and helpfull. Always smilling and trying to help you which I really appreciated. Breakfast very basic but not a problem for me. Some hotels around dont offer breakfast inclusive.
Location, off road parking
Location,friendly staff,complimentary breakfast and all day coffee.Very good choice would stay again.
every thing nothing
Great location, very near to all the main attractions and to the Metro station. Good breakfast, good sized room which was very comfortable and quiet. Great value for money. The breakfast room was small and would sometimes be crowded.
Pros: Loved the contemporary renovations. The hotel was super clean! The hallway always smelled amazing...I saw maids and maintenance staff always working the property. The location is superb for those that want to to go to Hollywood Walk of Fame, Chinese Theatre, Mall, Hollywood hills, etc. It literally is a 15 minute walk to all of these places. You will save time, money & get your exercise in! The beds were very comfy. The showers clean and modern. Room was plenty big for a couple. Micro & Fridge made it convenient for food. The little cool bar is nice for drinks. Staff very friendly. Loved the overall vibe. Cons: Definitely not a hotel for children! The area is a renovation of a small space, so no room for the kids to romp around. The pool is a very tiny square, so you will not enjoy a family pool experience here. The hotel has heavy traffic on Highland Ave, as you are in the heart of Hollywood, so plan accordingly. No complimentary breakfast. You can hear the noise that other guests make, so awakened by 5:00 am guests screaming.
Very good hotel No bad points
Convenience to the Hollywood Bowl. Within walking distance to tourist areas and the metrolink station .
Hotel room was clean. The walls are too thin. I had the experience of being woken up by an over arduous couple next door at 2.30am and this went on for around 4 hours. As we had just arrived from Australia, and a 15 hour plane trip this was not appreciated, nor was the noise coming from some women the next night that went outside on and off for 2 or more hours.
The hotel staff was great. On arrival, they couldn't find my online reservation but accommodated me immediately. My non-smoking room smelled of smoke and I was moved immediately. Free wireless internet was a plus. Room was clean and spacious.
Very rude, unfriendly, not very knowledgeable staff. Dirty, room in decrepit condition, no safe inside room, terrible and disappointing pool. Not a good stay, spend the extra few dollars to go somewhere else since you are in LA, don't let such a terrible hotel leave a bitter taste in your mouth during your trip!
It looked nice on website.. rooms were cleam We changed rooms due to no hot water.. then because the hot tub exploded.. water everywhere and all our clothes spaked
Nice view from window. Walking distance to mall. Nice paint colors on walls. Cute room. No bathtub. Charged for parking. Thin walls. Hard beds.
The price was right. The state of disrepair was horrible! The walls AND the doors in the hallways were nicked and dirty. Same thing in the room. The room door and bathroom door had so many scuff marks, even my kids said something. We waited more than 10 minutes to check in because the front desk person was "somewhere in the back." The bartender tried to check us in but she didn't know how (and why should she.). All this was after we drove into the parking lot and saw and heard the front desk girl and the bartender gossiping using foul language. Very unprofessional!
The location is great walking distance to the Hollywood and highland shopping center. No car or uber needed You are in Hollywood so it was a fight in the hallway around 4am that woke me up.
Room size Laundry facility in car park Location Tiny tired bathroom Kitchen a bit tired Could only access wifi if we were standing at the door to our room which was a long way from the bed!
Our room was a little one bedroom apartment with a full kitchen. Clean and comfortable and quiet. The staff were all very nice & helpful. The location for Hollywood site-seeing is ideal--could not ask for better. Orchid is a quiet side street, but just a few steps away, Hollywood is loud & lively. No complaints!
Overall 4night stay at LA Brea Inn was great would definitely stay again The room was clean but had a weird odor and parking is very hard to maneuver around.
I liked that it was right off Hollywood blvd, walking distance to D&B and other places to go out night we stayed Area was sketchy , people walking around looking like their on drugs
A clean and comfortable apartment with all the necessities. Location was perfect for our needs and others who are there for Hollywood Blvd. For some this might be a little too closed to the grittier side of Hollywood.
Room was massive for a great price. Ideally located for what we had in mind. Quiet for being so close to Hollywood Blvd.
The room was big and pretty clean. the bed was pretty confortable and the air conditioner worked fine. You get good value for what you pay. The elevator is pretty old. This is my second stay in the hotel, and last time a person got trapped in it. it should be overhauled or changed otherwise.
Location was convenient. Requested quiet end of rooms. Did not matter because walls thin and can hear people talking down hall.
Spacious room Noisy
Next door to in and out burger, great breakfast, great location It smelled weird
The attention from the employees Found a roach walking around the walls and a cricket in the bathroom
newness of furniture, TV. Comfort of bed. Function of air-conditioning. parking. Smell in halls. size of room. price. general skank of the whole place. I understand that this is a high-demand area, and several features were done well, but for $150/night they could surely improve the dingy tired feel of the place. I travel a LOT and stay in 2-3 star national chains like Days Inn all the time. This one is over-priced and sub-par compared to others. If you're a family or group of friends/bros who are touring hollywood, then go for it. If not, you can find elsewhere in LA that's better for le$$.
the front desk was very polite however not very informative and capable of falicitating guests with a reciept the hotel is located on a not so good spot in LA. A local friend informed that it's best to move out and find another more safe hotel. It was camera equipped for safety but that meant that a 17year old kid was just sitting in the back drawing pictures during night supposedly "guarding" the guests...
The room was very big. For the money - it was enough comfort, clean. The location is good for being close to places of interest, but because of location there is a lot of noise late at night. Guests coming to their rooms late and slamming the doors.
Nothing Hundreds of bedbugs bites!! Couldn't even stay for the whole night
locations smell,no have internet access,
It is really close to Hollywood Blvd and the Chinese Theatre. There was no hot water in the shower.
Uncle and unty who worked at the desk top were very good and just became like family members and the cleaners both were excellent always there when needed and the owners were always around us and took good care of us and let us use the pool thnx guys and thnx to your father and mother we all miss you and will be coming back especially because of because we were treated well The bed and breakfast was included in our package but when we arrived it cracked me up when they said donnuts and coffee I was expecting scrambled egg and toast but never mind because next time I expect a huge discount when I come again next time guys thnx
Location of motel was very good. Amenities were in poor condition. Breakfast was a joke. If you have 4 people booked in a room, you would think they could give you 4 towels.
No light in hallway, completely dark. Soiled stained mattress with dead insects and tears in seams exposing foam and springs. Strong urine odor. Generally unclean and shabby furnishings.
Good Hotel and close to Hollywood tourist attractions.
the water was working and hot the room carpet was filthy, the shower had what look like mold on the ceiling. It was a motel not a hotel
The location and parking was excellent. Staff was very nice. The sink in the bathroom was falling off the wall. This should have been repaired before they booked the room. The bathroom was very small. An overweight person would not be able to fit in there.
Nothing. I feel partially foolish for not reading the reviews first, but I was looking for the cheapest option. It was $72/night. I was staying 3 nights and splitting the cost with a friend. Our flight got in past midnight so we didn't get to the hotel until after 1:30am. We paid and we were given a plastic card with holes for the key. It was cracked and yet we had to give $20 cash deposit for it. We went to the room and as soon as we opened the door there were red splatters on the wall. I yelped because I thought it t was blood at first, but I think it was something else, maybe a sauce from food. The rest of the room was almost indescribably disgusting. Stains and burns in the covers. The toilet didn't flush. The attendant came up and gave us a plunger to fix it ourselves. That didn't work. After 20 minutes I told the guy we couldn't stay there. He said we had to pay for at least the 1 day since they held the room and we didn't come until late. He said as long as we checked out before 11am we would only checkout the one day. My friend and i uses the rest of the time to call around to other places. Found a hotel 2 blocks away, Saharan motor lodge, only $4 more a night and honestly for the price it was AMAZING! heated pool, wifi, night security and oh yeah, it was CLEAN! When we went to check out at 9am, a new guy was there. He said we had to pay for 2 days since we stayed the night. I ended up arguing with him until he gave me my money back. I have photos, but I don't think I can post them on kayak so I'll put them on yelp, booking.com or where ever else I can put them. DO NOT STAY HERE!!!