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Location is pretty good -- right across from the sea, and in the middle of Isla Verde. Looks like an poor old building with a little jazzed up lighting to make it "hip" -- and charge the extra $$$. For some reason staff seemed bored and unfriendly (in total contrast to other good hotels in SJ -- like El Convento, and the Vanderbilt).
Quiet, even next to the elevator. Friendly staff. Value. 15$ for valet parking, no choice.
Nice chick place. Rooms are good, only mattress under you might report its excessive mileage it loud fashion. Otherwise nice stay. good roof top bar and restaurant food is great.
Friendly staff Waterfall in elevators Biting sand fleas on beach Not oceanfront...Road separates hotel from beach Creepy drowned woman photo on bedroom ceiling Loud sounds from rooftop bar radiate into room Small bathroom Hard mattress
This place is great. Clean comfortable room with WiFi. The staff is very nice and helpful. There are two restaurants on site - one is on the rooftop with a pool. If you want to journey out for food, there a two bar/restaurants just down the street that are very friendly. The location is not on a main road, so there is no hustle an bustle in front of the hotel. Towels and chairs are supplied on it's beach front location. I have been here twice and am definitely coming back again.
Location great. Staff very helpful. Mist bar too windy. Hotel looks terrible during day but hides it all at night with darkness and blue lights. Gym is worst I have ever experienced. It is empty of equipment and miniature. Pool is overly small. I have been all over the world and this was the worst value for my money ever. This is truly worth $150 per night max.
The staff made the experience even better! Everyone was super nice, but Dani, the bartender that works the rooftop bar, made me want to plan another trip there. He was super attentive and even brought us drinks while we were lounging by the pool! I never had to repeat what I had ordered with him. I could also see that he remembered what everyone else ordered as wel. So if you wanted a refill, he already knew what your drink of choice was! Super amazing personality!
The location and view The extreme lack of cleanliness. The food was deplorable as well.
Convenient location, helpful staff, and good wifi. Shower temperature was nearly impossible to control, shower head flow poor. Room was tiled rather than carpeted.
Staff was very nice and place was beautiful restaurants were very good We had a lot of problems with ac first night
Good location and facilities, not a big Hotel, everything was easily accessible. Remodeling job in progress above the first room they gave us, the noise was disturbing, room was outdated. The second room they gave us, after our complaint was on a higher floor and recently updated. Why not gave a clean, updated and silent room on first instance?
Beautiful hotel right on the water. Staff was very nice and accommodating. Airport was very close and you could hear the planes at times. The food at the hotel restaurants was over priced at night. I wish the pool side restaurant was open all day.
We did not have electric for a full day staff said they were going to accomodate and they did nothing but lie!
Location was wonderful, easily accessible to many restaurants and beaches. Room was cleaned daily, sheets, towels all replaced and floor swept. Great place to stay if you are on a budget, overall everything was wonderful. We did not want to leave!
Worst experience with a Hotel I have ever had!!! Once in my room I noticed that the A/C was not working, so I contacted front desk and of course there is no on staff to repair it. I waited 3 hours to be moved to another room as I was left sweating to death. I receive my new room the A/C was acceptable. The next morning the staff are calling my wife to tell her to move back to the Death Bed room (Prior Room), why I'm at my training. They harrassed her for a few hours so I left my training to address this matter. We had to move for the third time in less than one day!!!!!! This place is one piece of ##!$@ and wouldn't recommend it to my worst enemy!!!!!!! EVERYTHING!!!!!
The staff was pleasant & helpful. The kitchen with the shared refrigerator was very useful as was the natural food market across the street. The courtyard outside the kitchen was a very pleasant place to sit & enjoy breakfast or a cup of tea. The mattresses & pillows were perfect for a good nights sleep. The maintenance in the room could have been better, but so could maintenance in the City and at the Airport been better. It would have been useful to always have hot water in the bathroom and for the housekeeping staff to leave the correct number of face cloths each day.
Felt safe and clean there. Close to the beach and restaurants. All the parking meters were broken, so it was actually easy to find free parking. Very no frills room. Taking our luggage up three flights of stairs. No elevator.
Location and hotel boutique style. Loud AC unit
The staff very nice!! Great music entertainment. Great restaurants and shops. The casino was very nice too. Food. Needs more authentic Puerto Rican food. ;)
Very comfortable and relaxing rooms . And there is plenty to do and very close to airport .
The central Areas inside the hotel were chic and clean. The outside areas around the pool were not cared for. There was trash laying around that the staff would walk by... it rained part of the time we were there and instead of removing the chair cushons or even flipping them on their side they simply let the cushons gather rain water on them... when the rain stopped, they would simply throw the towels on the chairs over a puddle of water. The room was just okay. They charge ridiculous prices for everything!
great location. great restaurants. clean rooms! Staff was very attentive. Pool side bars had very slow service.
the booking was mixed up from the time of inception i had to call booking .com because el san jaun did not have my reservation the hotel checked us out of our room on august 2nd instead of august 3rd like reserved and the room rate was very high with a view of brick walls the pool was shut down from august 2-4 i'm notpleased with the whole experience
the atmosphere and the nightclub,
Hotel has been open for a long time. Many upgrades, beautiful decor, Spaniard colonial look and feel. Terrace open for relaxing or meeting with friends. Very clean, pleasant and staff was attentive to ensure our stay was comfortable. Would definitely recommend.
very friendly and helpful staff. great rate.
Great stuff, young and responsible Felt like family. Not really brand new hotel, don't expect 5***** but u ll enjoy it
I can say that I liked the area in which the hotel is located... Unfortunately the staff has no sense of hospitality ... There was a young gentleman working with glasses can't pronounce his name starts with an H, from the moment we got there before check-in and knew that that our only option was to store our luggage when we asked to do, in a not so hospitable tone he said "that's all you can do" every time we had a question he seem to be on the phone away from the desk ... Our keys didn't work for room so we had to keep getting exported to our room every time we left the room ... This was quite inconvenience ...when we asked where the nearest parking garage w when we asked where the nearest parking garage was, it be grudgingly stepped outside to point out it while he was on the phone ...The young lady who was working who wore a blue shirt and had long dark hair tried hard to make up for the incomviniences but really couldn't offer anything.. For such a beautiful area this hotel really needs to step up their game ... having worked in the hospitality industry for years I was very disappointed I had a much better experience at an Airbnb nearby .. I will not stay at this hotel ever again and I will never recommend it I rather spend a few extra dollars and get the hospitality that my business deserves ...
The Room was nice; bed was comfortable; bathroom was nice and clean. The outside lounge was nice. Had to climb to many stairs with my shopping bags. Would have preferred an elevator
Just a lovely small hotel in a great location if you have rented a car. Check the bill during chek out as they tried to double extra taxes for the room!!!!
good WiFi connection Breakfast does not include hot water with teas or hot-chocolate for those of us who can't drink coffee
I loved most of the staff.... The fresh ceviche was AMAZING! The bartenders downstairs of the hotel were the sweetest young ladies. We enjoyed hanging out with them. The location of the hotel was great. For the price, the room itself could have been a bit better but it was ok since I was only there a weekend (Thank God) ...except for the manager! She was not the best at all. Ugh. There was no hot water in the room for days! Then a few guest were complaining they had NO WATER for the entire day and couldn't even flush the toilet! It was so gross! Glad I was not that bad off! The times you did get hot water, you had to "jimmy rigg it" with the facet so the hot water in the shower could work! There was no place to hang your clothes either! ugh! I know my experience wasn't as bad as the guests that had no water at all but I seriously couldn't stand the cold showers! I caution anyone to stay here at your own risk!!
I like that the hotel was always clean. The breakfast was really bad.
It is a nice, quite hotel. Great for a short trip to San Juan or even a long one. You feel at home there. In general everythin was great perhaps the only major thing was the AC, to close to the bed so one can get sick with it. However, the fan was of great help.
I liked the way the staff treated us. They were very attentive and courteous.
The outdoor lounge area on the second floor is a nice place to relax or just fetch some ice from the icebox. Also, the front desk staffer allowed us to leave our bags with him after we checked out at noon but weren't quite ready to leave for airport. We stayed three nights but our room wasn't cleaned on our last night.
Good location. The room is clean, comfortable, but very small and extremely barebones. $2.5 per night service charge is clearly stated on your website, but they charge $2.5 per person per night and 9% tax over the service charge, too. If this is not a double-dip, what is it? Not enough tables at the breakfast area. In the bad weather, you might end up bring the food back to your room, where you won't even have a table to eat on.
good service no elevator
location, able to walk to the beach and restaurants. good for staying briefly before getting on the cruise ship. hotel didn't have power for >3 hours, so our room was very hot without the fans/ac going.
Friendly staff It is not a 3 star hotel
the hotel is modern and new. Plaza del sol, a shpping mall is nearby. You have lots of establishments for eating. location depends in what do you plan to do. If yor are visisting old San Juan is far away fron the hotel. It is half an hour trip by car.
Breakfast included hot choices, applebees and casino on premises. Overall good location. Room was spacious. Only hotel in this area, very much needed. Hotel staff very welcoming.... The pool area is very small and not very inviting.
Hyatt place was in a great location close to the historic area of El Morro but located in the center of the "city like" area. Was VERY clean and I am a lucky hotel stayer. The service of the staff to accommodate was exceptional. Everyone was very friendly and helpful when we arrived. This hotel has a great pool area for kids with an awesome mini water park.
Beds are super comfty and cozy, the air conditioning it's wonderfull, rooms were pretty and well decorated, lots of space in the room. The staff was nice Pool is super small, we could not enjoy it because it was full of little kids and there wasnt any space, parking is like $10 per night, and they ended charging more, food is a little expensive kitchen and lobby are in the same area not divided, there are not so manny fun things to do at the hotel
I liked the location close to my parent's house. The breakfast included on the price was excellent. The 24 snack bar had variety and the food was fresh. The staff was very nice and polite. The room was always clean. Thank you I would have liked the garage included on my price. The gym needs antibacterial sprays to clean equipment after you work out.
*Lo bueno; Es el mejor hotel del área metro en términos de valor por tu dinero. Excelente servicio, precio bien razonable, incluye desayuno, limpio, bastante nuevo, casino, plaza del sol y restaurantes. *Lo malo; Deben reservar estacionamientos para huéspedes. Las cortinas del cuarto no funcionaban.
This hotel is new and are very clean an confort. Breakfast need to improve. It is self service. The service is not good.
Location access to the hospital where my mother`s was being operated on. Breakfast was outstanding... Front desk personnel treated me like cattle. Herd me in and herd me out. Rude comments made by the young person named Jose were very unwelcome. Regardless Hyatt will never again get any of my hard earned money.
Service and location.
Located in the middle of Old San Juan. Easy walk to most everything. Hotel was built in 1860, so it's not super modern. Most everything works, just a little slow sometimes. Staff is friendly and very helpful. Would stay again. Wasn't disappointed in much, just understand going in that it's 155 years old.
Room was dated, hair in bathroom, toilet clogged, shower head calcified and dirty, twin sized bed and I order to get an additional two size bed you have to pay $25-$50... Last but not least bed bugs, I stayed one night and got out of there. Location
Cheap hotel one step above a hostel.
Location in the center of Old San Juan is great. I did not like that I paid extra for a room with balcony access that didn't have it. The doors were locked with key. When I asked for assistance with the doors the staff acted surprised that they were locked with key and none of them knew where to find them or how to get the doors open. The air conditioning was also set to heater when we arrived to the room. When we mentioned the staff member at the front desk simply said to wait it out for it to cool off. Sorry but if I wanted heat in Puerto Rico I could simple open the balcony doors. Oh never mind those were yet another amenity that was falsely advertised.
Location was great
large room, great balcony view, right in the heart of old San Juan
Overall, an excellent value for the money. Rooms are comfortable and immaculately clean. The location is in the heart of El Condado and is easy walking distance to all of the main Condado attractions and the beach. Free parking is provided which is rare for hotels in this area. Free breakfast and free local English language newspaper is provided. All rooms are well air conditioned and have cable TV. The free wireless internet connection did not work as well as it should have. One often had to go to the lobby to get an adequate connection.
Clean hotel, friendly staff. Close to beach and bus service. Basic room furnishings, crowded breakfast room, minimal offerings for continental breakfast.
Very friendly staff. Small, but clean. Breakfast is included- cereals, fruits, and coffee.and bread. Close to the beach. Elevator
Great proximity to Ashford Avenue (the main strip of Condado), just one walk down a well lit block. Just anther block to the nice Condado beach (not quite as nice as Ocean Park as there was lots of seaweed when we went). Room was clean outside of a funky smell emanating from the drawers of the tv/mini-fridge cabinet. Front desk staff was friendly and helpful with information on buses and parking. Limited parking on site but there was always a spot during our stay. Couldn't get the wifi to work in any part of the hotel.
Location, Front Desk staff, value for money Housekeeping, not enough towels, one day they took all of our towels and did not replace. Had to leave note to get their attention.
Hotel was good for the price, close to bus line and airport. I am a budget travler and would stay here again.
Ok. for one night but they don,t have phone at the room. . just for one night or two. is ok
staff was helpful and pleasant, it ends there Dirty, outdated (except for flat screen tv), smelled of urine. The room was so dirty all 3 of us slept with our clothes on. If it wasn't pouring rain, we would have ate the cost and gone across the street to the Hampton Inn.
It meet our needs and didn't break the bank . Every thing was in order when we arrived.The staff was very helpful and friendly. The tile floor could have been cleaner . They seemed slippery .
I stayed at Coral By the Seas with my husband and daughter.The Hetel needs upgrading ,but is very good in terms of location close to the airport, restuarants , grocery shopping and shopping for clothing.At first when i got there the hotel smelled moldly but i adjusted . The cleaners does a very poor cleaning job underneath the beds are very dirty. The staff are very helpful and friendly. The floor in our room was ver dirty and the door was easy access to a break in
Close to airport. Slow check-in, check-out. Old rooms. No control for air conditioner.
It was close to the airport. I left my room at 8:30 in the morning and did not return until 4:30. The room had not been cleaned. When I called the front desk the man on duty was extremely rude to me. In addition, the toilet ran incessantly and the bed was very uncomfortable. This is not a hotel for a vacation. I would never stay there again.
Friendly Staff comfortable bed and washing Machine was what makes the stay adequate. The room was not that clean and the room had no wifi where we were at! But overall it was and okay stay.
Price was good, location is perfect. Overall I would return. Parking is very limited. Elevator was horrible. Vending machines are very old.
Location, right on the main strip (Isla Verde Ave.
Staff very nice and helpful! Bed comfortable! Nice size room! Hot water not working properly! T. V. Need movie stations!
the location is terrific, in an upscale part of the city. i think the hotel could use some TLC..paint and new furniture.
breakfast was minimale just toast jelly and a donut
Location was great. Asked for more towels. Told they would put them in the room. We had one towel in the room for four people. Upon getting back from dinner - no towels. Said they were unable to get more. After much delay, found towels under the counter. The window in the bathroom would not close, thus it was extremely warm, had to keep the bathroom door closed.
Super convenient location, acceptable price for what you get. A bit more work on cleaning and breakfast but not bad. I will certainly stay again.
It is right next the beach, no view, but you are just steps away from the sand. The phones did not work the whole time we were there. The towels were very thin and kind of gross. No washcloth or hand towels either. Everything including the breakfast was bare minimum. You get what you pay for though.
Friendly staff, good location, Cost of the hotel.
It is situated at beach close to some good restaurants. Breakfast is a joke.
The staff especially Rafael was very nice and accommodating. The location to the beach and to shopping and restaurants and access to cabs to get into old San Juan was excellent Price was good The fixtures were old. The towels were dingy. The Wi-Fi only works intermittently. The TV had DirecTV but only got about eight channels
I loved the closeness to the beach and shops
Everything was lovely. Hotel was clean. The personnel was friendly and polite. This is a good hotel if you want to save money on your stay. I would stay here again.
One of the room (#10) was originally a car garage and transformed into a room... Horrible place, the toilet and shower is seperated by a partial wall that is not connected to the ceiling and a curtain 'door', not even a regular door, you literally sleeping next to your toilet. Spend the extra 10-15 bucks for a regular room. Overall this place is not worth to stay here, not even a single night.
Near to the bus station Cleanliness not good
If you are not used to under four or three stars I do not recommend. It needs to be updated and cleaned.
The staff was very friendly and nice. The rooms were not state of the art, but they were clean. Hotel is located in a good section of Condado that is within walking distance to lots of restaurants, casinos, and the beach. I had an issue with my room that the staff quickly apologized and very quickly made up for my inconvenience. I would stay here again no questions asked.
Location is superb, right in the center of upscale Condado and 1 block from the beach. Hotel is bare bones type, lacking most amenities. Staff is very limited (usually one person) who does everything. Rooms are pretty clean under these circumstances. In the middle of my stay, the roof was renovated. Job was very noisy and sprayed black filth all over the grounds, cleaned up only when the job was over. Room telephones did not function and no one came to repair them.
Nothing The staff was never there and the room was filthy. The breakfast was mediocre at best. I would not suggest this place to anyone.
I was happy that those other very negative reviews were wrong. Casa del Caribe is perfectly adequate considering the price. And the location--in Condado--was great! Yes, I had to jiggle the light switch to make the lights come on, and yes, the water in the shower was hard to adjust. But considering what I paid, I was happy to be a little rustic for a couple of days. The coffee at breakfast wasn't to my taste, but there is a Starbuck's across the street. Although I called from the airport, as instructed, I stood on the sidewalk for 20-25 minutes while waiting for someone to let me in. (There is nobody at the desk after five or six p.m.) I hope they will kick in a few extra dollars to get a router that will get the wireless signal throughout the property--not just in the commons area.
Located 1 and a half blocks from the beach. Beach towels available. Onsite parking. It is in the heart of the Condado section of San Juan where restaurants and nightlife and stores are plentiful. Staff was helpful. Bathtub was a bit worn and could be resurfaced but was adequate. Continental breakfast selections were slim, but cereal, coffee, and juice was sufficient for me. Staff was not aware that lounge chairs were available for rent on the beach at $3 per day. When I checked in and paid for my stay I would have liked to receive an itemized receipt that showed all charges such as taxes and parking. I requested an itemized receipt when I checked out and it was provided.