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The room was spacious! Breakfast food options and service were terrible and to make it worse, I had pre-booked it for three mornings... It was one awful meal experience!
Friendly staff and central location. Having to pay for internet!
good beds old room, no hot tub
Location is good. Staff is extremely disrespectful and not willing to help.
Close to all the life of the city e.g. water, restaurants, shopping, etc.. I had booked for three rooms and when checking in the front desk let me know I had booked for 5 rooms? I showed them my booking and they said I would have to go back to booking.com
Your staff is professional and friend. The location is convenient and the facility is good. I would recommend your hotel to my friends and colleagues. The hotwater system needs to be upgraded.
The location was great, we had a huge room, and the staff was exceptional. We were able to check in early -a blessing- since we had just finished a cruise and had no where to put our bags. We were also able to leave out bags for free after check-out when we has several hours to kill before heading to the airport. I wish there had been a pool, and the restaurant prices were 10% too high for the quality.
Fabulous views from our room. Very convenient location. Parking valet is inconvenient and expensive.
Parking attendants were not friendly; made it very uncomfortable to valet park my car. It also became annoying when they were not readily available.
Renovations at the restaurant caused slow service for dinner, location a bit further from eateries than thought
great bed and view from the 29th floor. staff was very accommodating. up the hill the first time was a little tough but it really wasn't that bad. the hotel lobby smells like the restaurant which can get a little overwhelming when first walking in.
The staff was friendly We had dinner at the hotel and were not mentioned any of the specials going on for New Years so that was poor I thought and the hotel and our room smelled like chlorine, which is not something that you want to smell in your room, also when your paying for a room you should not have to pay $32 for parking, when we paid for the room and dinner.
Convenient to my meeting and public transit.
The location and views of Puget Sound/Seattle are amazing. And the staff was friendly and helpful - the concierge team was especially knowledgable for visitors like us that wanted to truly explore! The lobby seemed outddated (looked like there were about to start renovation though), and the under-building parking seemed antiquated. Next time, we will just use Metro transit and taxis.
Location and how nice the rooms where The hot water was a problem... Barely could get any and allot of times I got burned. I called to have them fix it and nothing changed.
The rooms were spacious, comfortable and clean. The concierge(s) were very helpful and friendly. The location was pretty good- walking distance to many attractions. I was not informed when I checked in that a fee of $150 would be held off my card for the duration of my stay at the hotel. I checked out yesterday and have not had the money return to my account yet.
Staff always made us feel pampered. Bed was very comfortable. Breakfast buffet was good. Well-maintained, very clean, nicely designed and decorated. Convenient location. Construction noise from the skyscraper going up next door. Said skyscraper also blocked view. Unfortunately, neither is within their control, but did cost them a star overall.
The hotel staff was friendly and accommodating. You felt welcome from the time you walked in the hotel until you walked out. The location was excellent with easy walking acess to Downtown Seattle. Nothing negative about the hotel during my stay.
Clean hotel. Nice weight room. Wait for check in was very long. On a Friday night at 6 PM there was only one receptionist checking in patrons. We waited almost one hour in this line. Expensive parking (~40 per night.)
the comfort of the room.
We really enjoyed our stay at the Renaissance. We especially appreciated the free room service breakfasts. What a treat! The room was very nice and we were very comfortable. The television could have offered more selections. We wanted to watch the Huskies game and the station that the game was on wasn't available.
excellent service and attention to detail by staff. Lounge and restaurant very inviting areas and R View (restaurant on 28th floor) has a phenomenal view! 5 to 6 blocks easy walk to shopping and restaurants or Pike's Market. Free breakfast or parking on weekend. Breakfast is hot and has a great menu (not continental). Menu at R View is limited, and a little pricey for the small amount of food served. Parking is $30 a day. Some people not in good physical shape might find the walk from the hotel difficult and long.
Thanks to Desiree, Steve, and everyone else who made our stay a great one! And, thanks for the sparkling wine!
Close to office Not enough menu variety, unfriendly atmosphere, uptight environment, location of in room bar in double queen inconvenient, needs more lighting, views are not appealing; closed blinds entire stay
Wine happy hour, nice rooms, staff usually friendly Bed was horrible! My body is killing me! Parking is crazy expensive (especially when you're already paying over $250 a night).
The location was great for the downtown seminar I attended Paying the very high parking fee
This is a great hotel. The lobby and rooms look beautiful. The staff are awesome and willing to help. The bar and restaurant staff are great. The place is clean and conveniently located. What's not to like about this place.
restaurant and service Noisy courtyard, thin walls
Old charm with all the comforts
Very quite and friendly. Jerry was awesome this place is so nice will be back again
The old feel of the hotel. I didn't get to stay outside the room much so most of my review is about that. I'm surprised based on the cost you don't get anything from the minibar. Even in the sweet it's basically a large room. The beds were nice and soft and the rooms were comfortable renovations. That still had old furnaces but the hot water never runs out. There are bathrobes to relax in. The location seems to be in a bad part of town.
I stay at a hotels a lot and what I normally consider a great experience is when a hotel does a great job of alleviating the inconvenience of not being at my own house with my own stuff and kitchen. But the sorrento is a whole other thing. It's effing fabulous. I felt instantly relaxed and at home, if my home were a huge gilded age mansion. The food is wonderful, the staff is very available, the lobby area- I just wanted to hang out there and not go out. Even the courtyard, which is on a busy street, was like a cocoon. The whole experience was like being in another better world. AND there was tons of free street parking within a 2 blocks radius! The one lame thing was there is only one elevator, but it is a genuinely old building, and what're you gonna do? It moved fast- you could tell they've made an effort to make it as speedy as possible. And it had a rug that said the day of the week! Which is more reassuring than you might think when you are travelling.
From the moment we pulled up to the hotel, the service was fantastic. Jerry helped us with our bags, showed us around the hotel--giving a great history of the décor, and then walked us up to our room. He gave us advice on where to go and what to do. The staff at the desk and the bar were just as attentive and kind. The room was the perfect size for the two of us, and all necessary items were stocked and clean. It was a great visit!
Front desk was so nice Hotel felt tired and was smelly
I liked being welcomed at the door by 3 people. The rug in the elevator was an unexpected treat and photo op. The room was plush. The bar was a relaxing place for a drink and dinner which was very good. It was also good to find parking nearby on the street. I didn't like that I wasn't told that there would be an incindental charge on my card for possible expenses incurred in the room. The next day I saw the charge and called the hotel and was then told why. She said it was something we should have been informed of. The charge "fell off" the next day.
Weekend in Seattle! Found the Polar Bar in the hotel Lobby by accident on a previous trip and loved the ambiance! The lobby and bar remind you of days gone by, in a great way... I keep expecting a butler in black coat, white shirt, polished shoes to escort me to the "smoking room", like in the Titanic or something. Anyway, the decor is great, the staff at the hotel are very friendly, and the room I had was great! Corner room, king suite on the 7th floor! Wonderful view of downtown and Pioneer Square. We will definitely stay here again on a future trip.
The staff were very attentive and accommodating. The property has an interesting history, and evokes the feeling of that era
The location was excellent and the staff was very good, We loved the bathroom and it's a size. The room could have been larger. Just the size of the room and the poor lighting.
They had the most comfortable bed I have slept on.
The views, comfortable beds, spacious suites
Downtown parking was expensive. $37 per night for overnight valet parking at the hote.
The staff provided excellent customer service. I don't know that I've ever had such good service during a hotel stay. The rooms were clean and quite nice, the location is perfect for exploring the pioneer square area. The staff were very willing to suggest great restaurants and activities, and went out of their way to be polite and accommodating. I chose this hotel because of its reasonable price, and was pleasantly surprised with how wonderful it was. I would definitely stay here again and recommend it to others.
Very convenient to the convention center (my venue) at half the price of the big names. Staff was very helpful in finding dining unique to Seatle. A five block walk back to the hotel was quite a hill climb.
location and convenience for medical purposes at the Hospital didn't have a twin room as per our reservation so had a single queen
The hotel has a very different nature on weekends when it is a more typical and quiet tourist hotel. On weekdays it primarily accommodates guests visiting patients at the hospital and has much more activity.
The price and the convenience of being close to the hospital. Because of my bad back, I requested a recliner chair to use as a sleeper for the night at check-in and the lady said she'd check but I never received a chair or a reply.
This is a very comfortable hotel to stay in if you have family in, or appointments at Virginia Mason Hospital. You don't have to go outside from the hotel for meals or trips to the hospital or clinic. It's very comfortable with a great restaurant.
The food was very good and reasonably priced for Seattle and the staff were friendly and helpful. The public areas are pleasantly decorated but the whole place is old. The Hotel is obviously used by friends and relatives to visit with patients in the adjacent Virginia Mason Hospital and some of those patients come into the Hotel to dine etc. It is possible to walk to the downtown areas but it is quite a walk and the streets have steep gradients (rather like San Fransisco). The Hotel is obviously allied to the adjacent major hospital. There are passageways between the Hotel and the hospital. The reception is shared with an adjacent Hotel / Apartment complex across the street. The street is closed and the whole site is a construction zone. There is no easy parking unless you can find valet parking in a nearby Hotel or can find local on street parking in a non meter area. The bathrooms are rather like hospital bathrooms. The building is old and the air conditioning works in some rooms and not others - there is no individual room control. The air conditioning system on the roof of an adjacent hospital building is very noisy and goes 24/7 - there are notices on the windows warning of construction site noise.
The personnel at the reception and hotel location. The cleaning personnel was not too friendly, but not unfriendly either. Also, we found a couple beer based alcopop cans under one of the bed and some old socks. But my intuition says that this is a case of "when you pay bananas, you get monkeys". Also, as customary as it might be in Seattle/Washington, an 18 dollar parking feels a bit much. We stayed in a 50-dollar-a-night-hotel in Portland (walking distance from the city center just as Inn at Virginia Mason) the night before arriving at Seattle, which included a simple, but free continental breakfast and free parking. Also, in Europe/Asia/N-America I've easily managed to find hotels with free parking.
Absolutely every one we came across went out of their way to help us in any way they could. Don't think we have every stayed in a place as friendly as your hotel!!! Made me want to move to Seattle! I think the only thing I can come up with that we didn't like was the fact that the television didn't work. Other wise everything was A ok!
The room was excellent. The mattress, once I laid down, I didn't toss and turn. I felt like I was in my own home. It would have been nice if there was a chair in the closet area as well to put your shoes on or whatever, since there is that much room. The hotel parking is a block away down a steep, steep hill. No wonder they are next to a hospital. By the time you reach the top of the grade, you go into cardiac arrhythmia. The breakfast kitchen was closed, so you had to go out for breakfast. The roof top garden leaves a lot to be desired.
The service overall was very good at this hotel. Recption staff was very good. and helpful.
The hotel was quiet, the rooftop view, It's incredibly hot because there is no air conditioning. Our view was the hospital where we can see patients laying in their bed, can barely open windows
Pretty, historic 1910 building, with lots of history and character, most of what you see is no newer than 1950s. Leather stairs, ancient wooden railings, feels like walking back in time. Nice staff, good breakfast. Interesting art and stories. Natural light, eco-conscious. Interesting location (edge of China town, walking distance to Pike place, surrounded by excellent Japanese food). Price: given the low level of maintenance, it would have been a perfect place to crash for about half the price (which I've heard is about what it was 10 years ago). After tax, I paid just over $100 for a single room; totally appropriate for the region, but...If they're going to keep the current price, they should have enough money to fix up the basics. Here's my list of things I'd want fixed: 1. Shared bathroom doors should close and stay closed, as should the stalls. Locks on said doors would also be a good idea. 2. Carpet shouldn't block the door to a room when opening. 3. Do not use bungee cords to hold together the otherwise beautiful antique furniture. Likewise with the particle board. They can afford to do it right. 4. Better wifi coverage and reasonable speed. 5. Repaint dirty walls. I think you get the idea: the gorgeous, well-loved historical building deserves much better care, and so do the guests. I really hope that the owner, who seems to be a lovely person, takes this kind feedback to heart. A little attention to the basic details would go a long way to helping this place live up to its potential.
The Panama Hotel is truly a living museum that tells the story of the first Japanese American immigrants to the United States. Talking to the owner, I was impressed with her knowledge of Japanese American history and her desire to educate future generations
No bathrooms in room. No tv. No amenities. No clean sheets. Internet service was lacking. No elevator.
Staff is very helpful, great complimentary breakfast. It's a historical building with a lot history behind. Like living in a museum... The restrooms are one per floor, each room has a sink only. The hotel has an air of an old building.
Good price, close to rail and bus system. Good price compared to the other hotels in Seattle. I traveled alone for business, so it was a good choice for me to stay here. However, I would not recommend for anyone other than solo travelers on business.
I liked that the proprietor loves her property and is proud of it. I love the history of the property and the antique furniture all around. The staff is very friendly at the hotel. The tea room is very interesting to look at and the tea selection is amazing. They have complimentary bottled water available and reliable, free wifi. Easy walk from Centurylink Field. The hotel only has double beds, our room only had one two-pronged outlet (the hotel did loan us an adapter so I could plug laptop in), you can't get coffee on location before 8:00 am, and if you get more than one beverage with your "continental breakfast" at the tea room they charge you, (even if one of you didn't eat), there was a fire detector that needed a new battery that beeped all night, the key to the ladies bathroom was very very "tricky" and someone kept closing it (owner told me to leave it open so I wouldn't have to mess with key), the water that filled the tub was brown, the bed was so small and bouncy that I almost fell off twice, and the room had a radiator heater that doesn't warm up until morning, then sweats you out of your room. I didn't mind the stairs, but some might mind the two tall flights up to the lobby, then one more to our second room floor (basically, our second floor room was equivalent of fourth floor with no elevator.) This is at the most, a $70 a night hotel in any other city, but I guess the location helps? Keep vigilent if you walk around Chinatown at night. Fun and interesting, but you have to stay aware of your surroundings.
Cool place, I like these folks Maybe change the bed frames
it was cozy and very close to where i had to go. that i had to walk down the hall to use the bathroom.