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The location was great, we had a huge room, and the staff was exceptional. We were able to check in early -a blessing- since we had just finished a cruise and had no where to put our bags. We were also able to leave out bags for free after check-out when we has several hours to kill before heading to the airport. I wish there had been a pool, and the restaurant prices were 10% too high for the quality.
Fabulous views from our room. Very convenient location. Parking valet is inconvenient and expensive.
good beds old room, no hot tub
Friendly staff and central location. Having to pay for internet!
great bed and view from the 29th floor. staff was very accommodating. up the hill the first time was a little tough but it really wasn't that bad. the hotel lobby smells like the restaurant which can get a little overwhelming when first walking in.
The room was spacious! Breakfast food options and service were terrible and to make it worse, I had pre-booked it for three mornings... It was one awful meal experience!
Location is good. Staff is extremely disrespectful and not willing to help.
Your staff is professional and friend. The location is convenient and the facility is good. I would recommend your hotel to my friends and colleagues. The hotwater system needs to be upgraded.
Renovations at the restaurant caused slow service for dinner, location a bit further from eateries than thought
Close to all the life of the city e.g. water, restaurants, shopping, etc.. I had booked for three rooms and when checking in the front desk let me know I had booked for 5 rooms? I showed them my booking and they said I would have to go back to booking.com
The staff was friendly We had dinner at the hotel and were not mentioned any of the specials going on for New Years so that was poor I thought and the hotel and our room smelled like chlorine, which is not something that you want to smell in your room, also when your paying for a room you should not have to pay $32 for parking, when we paid for the room and dinner.
Parking attendants were not friendly; made it very uncomfortable to valet park my car. It also became annoying when they were not readily available.
The location and views of Puget Sound/Seattle are amazing. And the staff was friendly and helpful - the concierge team was especially knowledgable for visitors like us that wanted to truly explore! The lobby seemed outddated (looked like there were about to start renovation though), and the under-building parking seemed antiquated. Next time, we will just use Metro transit and taxis.
Clean hotel. Nice weight room. Wait for check in was very long. On a Friday night at 6 PM there was only one receptionist checking in patrons. We waited almost one hour in this line. Expensive parking (~40 per night.)
Staff always made us feel pampered. Bed was very comfortable. Breakfast buffet was good. Well-maintained, very clean, nicely designed and decorated. Convenient location. Construction noise from the skyscraper going up next door. Said skyscraper also blocked view. Unfortunately, neither is within their control, but did cost them a star overall.
The rooms were spacious, comfortable and clean. The concierge(s) were very helpful and friendly. The location was pretty good- walking distance to many attractions. I was not informed when I checked in that a fee of $150 would be held off my card for the duration of my stay at the hotel. I checked out yesterday and have not had the money return to my account yet.
excellent service and attention to detail by staff. Lounge and restaurant very inviting areas and R View (restaurant on 28th floor) has a phenomenal view! 5 to 6 blocks easy walk to shopping and restaurants or Pike's Market. Free breakfast or parking on weekend. Breakfast is hot and has a great menu (not continental). Menu at R View is limited, and a little pricey for the small amount of food served. Parking is $30 a day. Some people not in good physical shape might find the walk from the hotel difficult and long.
Location and how nice the rooms where The hot water was a problem... Barely could get any and allot of times I got burned. I called to have them fix it and nothing changed.
the comfort of the room.
We really enjoyed our stay at the Renaissance. We especially appreciated the free room service breakfasts. What a treat! The room was very nice and we were very comfortable. The television could have offered more selections. We wanted to watch the Huskies game and the station that the game was on wasn't available.
Convenient to my meeting and public transit.
The hotel staff was friendly and accommodating. You felt welcome from the time you walked in the hotel until you walked out. The location was excellent with easy walking acess to Downtown Seattle. Nothing negative about the hotel during my stay.
restaurant and service Noisy courtyard, thin walls
I stay at a hotels a lot and what I normally consider a great experience is when a hotel does a great job of alleviating the inconvenience of not being at my own house with my own stuff and kitchen. But the sorrento is a whole other thing. It's effing fabulous. I felt instantly relaxed and at home, if my home were a huge gilded age mansion. The food is wonderful, the staff is very available, the lobby area- I just wanted to hang out there and not go out. Even the courtyard, which is on a busy street, was like a cocoon. The whole experience was like being in another better world. AND there was tons of free street parking within a 2 blocks radius! The one lame thing was there is only one elevator, but it is a genuinely old building, and what're you gonna do? It moved fast- you could tell they've made an effort to make it as speedy as possible. And it had a rug that said the day of the week! Which is more reassuring than you might think when you are travelling.
Clean, ok location, Smell
Old charm with all the comforts
From the moment we pulled up to the hotel, the service was fantastic. Jerry helped us with our bags, showed us around the hotel--giving a great history of the décor, and then walked us up to our room. He gave us advice on where to go and what to do. The staff at the desk and the bar were just as attentive and kind. The room was the perfect size for the two of us, and all necessary items were stocked and clean. It was a great visit!
A lovely facility, friendky stff great service. A nice treat. no
European feel; cozy, un-Holiday Inn room; excellent in-room coffee; good bed with nice sheets and a variety of pillow types and fill; accommodating staff; very nice toiletry items Noise - I could hear my neighbors and people in the corridors; old windows let in lots of street noise
Very quite and friendly. Jerry was awesome this place is so nice will be back again
Beautiful historic hotel, great location, excellent staff.
Front desk was so nice Hotel felt tired and was smelly
The staff were wonderful and extremely helpful. Nothing
I liked being welcomed at the door by 3 people. The rug in the elevator was an unexpected treat and photo op. The room was plush. The bar was a relaxing place for a drink and dinner which was very good. It was also good to find parking nearby on the street. I didn't like that I wasn't told that there would be an incindental charge on my card for possible expenses incurred in the room. The next day I saw the charge and called the hotel and was then told why. She said it was something we should have been informed of. The charge "fell off" the next day.
The staff were very attentive and accommodating. The property has an interesting history, and evokes the feeling of that era
The location was excellent and the staff was very good, We loved the bathroom and it's a size. The room could have been larger. Just the size of the room and the poor lighting.
They had the most comfortable bed I have slept on.
Weekend in Seattle! Found the Polar Bar in the hotel Lobby by accident on a previous trip and loved the ambiance! The lobby and bar remind you of days gone by, in a great way... I keep expecting a butler in black coat, white shirt, polished shoes to escort me to the "smoking room", like in the Titanic or something. Anyway, the decor is great, the staff at the hotel are very friendly, and the room I had was great! Corner room, king suite on the 7th floor! Wonderful view of downtown and Pioneer Square. We will definitely stay here again on a future trip.
Downtown parking was expensive. $37 per night for overnight valet parking at the hote.
The staff provided excellent customer service. I don't know that I've ever had such good service during a hotel stay. The rooms were clean and quite nice, the location is perfect for exploring the pioneer square area. The staff were very willing to suggest great restaurants and activities, and went out of their way to be polite and accommodating. I chose this hotel because of its reasonable price, and was pleasantly surprised with how wonderful it was. I would definitely stay here again and recommend it to others.
The views, comfortable beds, spacious suites
Absolutely every one we came across went out of their way to help us in any way they could. Don't think we have every stayed in a place as friendly as your hotel!!! Made me want to move to Seattle! I think the only thing I can come up with that we didn't like was the fact that the television didn't work. Other wise everything was A ok!
The food was very good and reasonably priced for Seattle and the staff were friendly and helpful. The public areas are pleasantly decorated but the whole place is old. The Hotel is obviously used by friends and relatives to visit with patients in the adjacent Virginia Mason Hospital and some of those patients come into the Hotel to dine etc. It is possible to walk to the downtown areas but it is quite a walk and the streets have steep gradients (rather like San Fransisco). The Hotel is obviously allied to the adjacent major hospital. There are passageways between the Hotel and the hospital. The reception is shared with an adjacent Hotel / Apartment complex across the street. The street is closed and the whole site is a construction zone. There is no easy parking unless you can find valet parking in a nearby Hotel or can find local on street parking in a non meter area. The bathrooms are rather like hospital bathrooms. The building is old and the air conditioning works in some rooms and not others - there is no individual room control. The air conditioning system on the roof of an adjacent hospital building is very noisy and goes 24/7 - there are notices on the windows warning of construction site noise.
Very convenient to the convention center (my venue) at half the price of the big names. Staff was very helpful in finding dining unique to Seatle. A five block walk back to the hotel was quite a hill climb.
The personnel at the reception and hotel location. The cleaning personnel was not too friendly, but not unfriendly either. Also, we found a couple beer based alcopop cans under one of the bed and some old socks. But my intuition says that this is a case of "when you pay bananas, you get monkeys". Also, as customary as it might be in Seattle/Washington, an 18 dollar parking feels a bit much. We stayed in a 50-dollar-a-night-hotel in Portland (walking distance from the city center just as Inn at Virginia Mason) the night before arriving at Seattle, which included a simple, but free continental breakfast and free parking. Also, in Europe/Asia/N-America I've easily managed to find hotels with free parking.
This is a very comfortable hotel to stay in if you have family in, or appointments at Virginia Mason Hospital. You don't have to go outside from the hotel for meals or trips to the hospital or clinic. It's very comfortable with a great restaurant.
The hotel was quiet, the rooftop view, It's incredibly hot because there is no air conditioning. Our view was the hospital where we can see patients laying in their bed, can barely open windows
The service overall was very good at this hotel. Recption staff was very good. and helpful.
location and convenience for medical purposes at the Hospital didn't have a twin room as per our reservation so had a single queen
The price and the convenience of being close to the hospital. Because of my bad back, I requested a recliner chair to use as a sleeper for the night at check-in and the lady said she'd check but I never received a chair or a reply.
Just the location Nothing it's really old and it's not what's it looks like in the pictures And it smells bad
Bed was very comfortable. Historic hotel from 1910 very near King St. Station. No elevators. No in-room bathroom. No hair dryer. There was something wrong with reservations of all three people checking in at the same time as me.
The manager of this hotel was beyond rude and not at all hospitable. He made my friend and I so uncofortable that we decided not to stay. When I spoke up he got defensive and even more rude. We decided not to stay because of how we were treated.
Nothing I didn't like that there was no bathroom or shower in the room, no phone, no tv, no fridge, no clock and there was a devise inside the room that seemed like it could be a listening devise and I felt like I had no privacy or amenities to do anything.
Staff was helpful and cordial Bed was old and smelly. They need new mattress and pillows
I loved the History. This is not a spa stay, its an experience stay. We very much enjoyed staying in a hotel that was like going back in time to our grandparents era. It was also in walking distance of everything. Very quiet and peaceful for the area. They weren't thrilled about taking cash but they DID accommodate. I personally like to use cash when I travel. There was only one outlet in the room but not that big of a deal considering we were there to sight see not sit on our electronics.
Character, unique decor, decent location, woman I dealt with upon checking in was warm and professional Price not reflective of quality, mattresses felt cheap, check in delayed due to slow credit card machine, my couch has more personality than younger guy we first interacted with, continental breakfast not open On time and I had a flight to catch so left
Nothing The owner of the hotel was extremely rude to the guests and ourselves. I have never experienced that level of disrespect from a hotel owner/manager in my life. I would never book from them again and they should be dropped from the site.
The restaurant Please! Improve the wifi! It not working!
The room was better then I expected. And it was really convenient to the Amtrak station. There is plenty of places around that have good food. It was an interesting glimpse in to what hotels were like at the turn of the 20th century. There is a shower. After a long day the front stairs can be a bit much but it is what it is. The continental breakfast is included which is nice but there is ONE person doing everything in the morning so waits for anything can be a long wait in line.
The tea house next door was nice and well kept. It's fun to stay in a historic building and be close to many things. There was trash under our bed from pervious guests. The red felt fabric around the bath tub was confusing and the shower was what I would expect to see in a prison.we waited in a empty hall for 10 min. For someone to finally show up to check us in.
locaton everything else