Reviews for Airport Van in San Jose
- All reviews 100%
Nov 15 2016
Waste of Time
Cons: I arrived to pick up my rental and was informed that they did not have the minivan that I had reserved online. Instead they asked me to choose a different kind of van a big van type not a minivan that I wanted.I left and went to another place and got the minivan that I wanted.Will not use them again.
Oct 17 2016
Pros: good customer service, quick pick up and drop off
Cons: minivan had about 35000 miles on it, brakes vibrating when downhill and this is my only complaint.
Aug 10 2016
Beware hidden fees
Pros: The van functioned well, was relatively new (a 2016) and worked for our purposes.
Cons: Hidden fees. If you need to return the van when the AVR storefront is closed there is a $20 fee just to drop it off and you have to drop it at a separate discount airport parking service. After driving it for 7 days we were charged $150 !!! for cleaning. The van had dust and dirt which could be brushed out of the vehicle easily. It seemed outrageous to charge us the equivalent of an auto detailing fee. Its not as if they weren't going to vacuum and wash the vehicle anyway. Not OK AVR!
Jul 4 2016
Again, shuttle service lacking.
Cons: When we arrived to return our rental van, we were told adamantly that everyone who might be able to shuttle us to the airport for our flight was either at lunch or already on a run to the airport. It didn't seem to matter that our flight was in 90 minutes. Fortunately, a driver returned from the airport not too long afterward, but it was a stressful wait without assurance that we would make our flight.