Reviews for Avis in San Jose
- All reviews 100%
May 22 2017
Rude staff and charges one way fee
Pros: Did not like anything
Cons: The associate was rude and acted like it was my fault that I was being charges one way fee. Despite of the fact that I made a call before I went to return the car and that I was provided a case number, he refused to acknowledge it. He LITERELLY threw the car key and the papers with all the information at me saying that he will not close up the contract until I pay the amount I was required. I was promised a refund in 2 days. That was on 12th of May, no refund, blocked international bank account, daily overdraft fees and terrible customer service since then. Rented the car with Avis now, and never again. If I don't see my refund soon, lawsuit is the last option.
May 5 2017
Lowest price is not always the lowest
Pros: price was very cheap, but location was so far from airport it cost more than taking an Uber
Cons: location, readiness of car, customer support
Apr 23 2017
Very friendly staff!
Pros: Everyone was super friendly from pick up to drop off. The car was very nice and drove quite nice. Will definitely be doing business with Avis again!
Feb 1 2017
Pros: The Avis agent was helpful
Cons: The reservation by Kayak was badly done, and not at the airport location I specified. The Avis agent wss not familiar with the location reserved, and his only recourse was to charge me a much higher rate.