Reviews for Avis in San Jose
- All reviews 100%
Jul 5 2017
A one-hour pickup is just too long
Cons: The line was about 5 deep with two agents and it still took an hour to get the car.
Jun 9 2017
Cons: Had to pick up the car at a remote location
Jun 7 2017
Quick drop off and friendly staff
Pros: Fast, simple dropoff at the Avis San Jose airport location. Friendly, helpful staff to direct the process.
May 22 2017
Rude staff and charges one way fee
Pros: Did not like anything
Cons: The associate was rude and acted like it was my fault that I was being charges one way fee. Despite of the fact that I made a call before I went to return the car and that I was provided a case number, he refused to acknowledge it. He LITERELLY threw the car key and the papers with all the information at me saying that he will not close up the contract until I pay the amount I was required. I was promised a refund in 2 days. That was on 12th of May, no refund, blocked international bank account, daily overdraft fees and terrible customer service since then. Rented the car with Avis now, and never again. If I don't see my refund soon, lawsuit is the last option.