Reviews for Payless in San Jose
- All reviews 100%
Jan 14 2017
Pros: Everyone was very nice and helpful. The Prius was great, loved driving it. Pick up and return were very easy and quick. Only issue was the large number of added fees causing the price to be $140 more than quoted originally.
Jan 13 2017
charge under dispute.
Cons: Be cautious if you will cross toll bridge. They did not disclose to me what would be a $40 charge for using the toll payment device in the car. Nor did they provide me with the info card explaining how I could prepay the toll and avoid using their device. I am one of those scrupulously honest decent people and felt very poorly treated by the manager. Also, it appears they may have added on about 20% in additional charges above the quote I signed up for. Have never had problems with a rental before but have never used Payless before. 'Suggest you pay more and have a more satisfactory experience.
Jan 9 2017
Worst car rental experience ever. Worst Rental car
Pros: NOTHING. One star is too many. I would rate them less than 0 if it were possible.
Cons: I didn't get to rent the car. I wanted to try a credit card I thought might not work first then use another if not. When it declined, I was informed that I was then locked out of the system for 12 hours and could not rent from them. Having made the reservation in advance when rates were low, it ended up costing me more than double and a delay of nearly 2 hours. I will never rent from Fox, and will tell every person and social media site I know of not to as well.
Jan 5 2017
Pros: It was clean and comfortable.
Cons: When I got to the counter they had me sign for an amount that was WAY MORE than what was quoted to me on my reservation.