Reviews for Payless in San Jose
- All reviews 100%
Based on 114 reviews
Sep 9 2017
Pros: Ease of rental
Cons: I didn't get the size that I initially chose. The price was too much and I over paid. I was quoted for a smaller vehicle than what I chose. The counter guy didn't give me the price for what I chose instead charge me extra. Bad deal.
Aug 24 2017
Added extra charges without notifying customer
Cons: The person at the checkout told me to drop off by 6pm, and I dropped it off by 5pm. They charged me a late fee saying drop off was at 5pm.
Aug 18 2017
Pros: service good.
Cons: Price high for 2 1/2 day rental. I would have preferred compact car for less money but none available. $270 was steep as I only drove about 50 miles but needed a car to visit a sick friend.
Aug 6 2017
San Jose/San Francisco
Pros: Ease of pick-up and drop-off. San Jose is much easier to navigate than SFO.
Cons: I don't think an Elantra is a mid-size car. So that was somewhat misrepresented. I also was most unimpressed with the person at the counter when we were picking up the car. I can't remember seeing a more disinterested employee in any situation. Maybe she had a bad day- we all have them. But there was absolutely no smile, no thank you, no offer of any additional assistance, etc. On the other hand, the person working with her was so happy that it almost seemed everything was a joke or inconsequential. It was just kind of weird.
Aug 1 2017
bait and switch.
Cons: had a reservation for a jeep cherokee, they game a jeep renegade, way smaller.
Jul 26 2017
Cons: Me and several other people arrived late at night to pick up our reserved cars and Payless had literally 0 cars. Had to go to Alamo who did have cars.
Jul 9 2017
Pros: Raced back to SJC with only 1 minute to spare only to find out Payless has a v. nice policy of a 30 minute grace period. Decent car, great value and quick service - what else more could I receive? RT
Cons: Had a nice Kia SUV but it was missing the pull over canvas cover in the back leaving our luggage visually exposed when parked on the street in San Francisco.
Jul 9 2017
Pros: Overall the renal was excellent, speedy service, cost and car.
Cons: Had to go down to counter to view bill, email is ok, but would like to see bill when leaving car.
Jun 22 2017
Upsold the entire time
Pros: The car got me from point A to point B and back again. A whole 26 miles round trip.
Cons: Up Sale #1: Rented SUV. Told that I had it rented for only 1 day but was required to rent for 2 days and didn't have an SUV but could get a car for same price. Up Sale #2 Was told by parking lot attendant that an inspection would be completed when i left the garage. No inspection ever completed except for validating the car was the correct car. When I returned the next day, I was told that I had scratch the needs a claim to be filled out. Up Sale #3 Final inspection they told me the gas was low. I had only driven 26 miles round trip and had filled up 13 miles prior to returning the car. The fuel needle had barely moved my entire trip.
Jun 20 2017
Pros: Everything except the drop off
Cons: The blonde guy st drop off was so rude. The other guy moving the cars was nice and told us we could get a cart for our luggage
Jun 19 2017
Delay in online reservation
Pros: Car was inexpensive for our one way trip. Nice little Kia car.
Cons: I reserved the car through Kayak at Payless Car Rental right when we landed at SJC. Unfortunately when we got to the counter it had not yet registered in the system. It took over an hour waiting in the lobby for it to show up. I could not reach anyone on the phone and the woman at the counter said she could not advance the reservation until it showed up in the computer system.
Jun 15 2017
Pros: Quick transaction, decent car
Cons: I got there a half hour earlier, wish they could have a car available for me.
Jun 13 2017
Cons: When I received the confirmation email, the total value was $67.50. When I went to counter to pick up the car, the value was actually $108.00. I called Payless and they blemmed CarRental.com for showing a lower rental rate that wasn't available. I wasn't able to find a customer service phone number from CarRental.com.
May 21 2017
Pros: Fast check out and return
May 19 2017
Convenient location at SJC. Good car and good price
Pros: Good price! and located right at the airport made it easy for pickup and return. no line and very helpful staff. Exact car we reserved was ready and clean. I would rent there again
Mar 20 2017
Pros: help with luggage to car. no gps in car
Cons: taking luggage from airport, to a bus, no help
Mar 6 2017
Pros: Jason, the desk agent was very positive and helpful.
Cons: I was unable to pick up the car due to computers being down. Jason said they'd be up at 10 PM so I waited. After waitig 30 minutes, at 10 PM they still were not up so I decided to rent from another company. I think Payless should have a paper workaround so if their primary computers are down they can still rent cars.
Feb 26 2017
Cons: The car type I reserved wasn't available upon my arrival. I was told that they didn't have the any of the small sedans available. There were only a SUV or a pick up truck. Very disappointing
Feb 22 2017
No point in making a reservation
Pros: the guy at the desk was very nice and pleasant
Cons: they didn't have a car. I ended up renting from another outfit. I was never called in the end even though I left my number to be called when a car was available.
Feb 14 2017
Cons: Only one agent!! An hour wait to get checked in. Will think about this next time.
Feb 8 2017
Pros: All good, wiper had to be fixed garage said they were not the right size.
Cons: No floor mats except front sit, had to have tires looked at were low pressure and tires looked worn out so we were a little afraid when it rained , did not want the car to skid.
Feb 2 2017
Crazy overcharged by hundreds rude men and honestl
Pros: Nothing awful
Cons: Double charge overdone and no cars in San Jose go to another rental and charge 500
Jan 23 2017
Car was a little beat up
Pros: Fairly easy process
Cons: Car had a lot of scratches, dings, and chipped paint, so I had to carefully document everything.
Jan 22 2017
Shortchanged on the Car Type Promised
Pros: The pick-up and drop-off were fine, though slow and "low-tech" compared to other rental companies.
Cons: The web-booking promised a Hyundai and the actual car (the only one available) was a Ford Fiesta. Sure, there must be some kind of "equivalence" in some database, but the car was far, far, far inferior to the one I had expected, based on the web-booking.
Jan 21 2017
Worst rental car experience
Pros: The guy was nice. Just explained that they did not have cars. None of the companies had cars. First time
Cons: They did not have a car for me. Took a Lyft ride to the hotel. I was able to get a car the next day
Jan 20 2017
Reservation not honored
Cons: Reserved a car at Payless car rental at San Jose International Airport (SJC). Arrived to pick up car and was told the car I reserved was not available. The only available car, I was told, would be an upgrade, one step up from what i had reserved, and I would have to pay for the upgrade. Ridiculous! I asked to speak to a manager and was told a manager was not available. I called the Payless 1800 number and when I was finally able to speak to a live person, I was told to speak to someone at the Avis counter because they own Payless. I spoke to someone at the Avis counter who went to speak to the agent at the Payless counter (not sure what she said). When the Avis agent returned, she told me that a Pyaless manager would come out and help me. I waited and no one ever showed. I ended just renting from a competitor. I have never experienced this problem from any other car rental agency. If the class of car I rent is not available, I'm given an upgrade without issue and at no extra cost.
Jan 14 2017
Pros: Everyone was very nice and helpful. The Prius was great, loved driving it. Pick up and return were very easy and quick. Only issue was the large number of added fees causing the price to be $140 more than quoted originally.
Jan 13 2017
charge under dispute.
Cons: Be cautious if you will cross toll bridge. They did not disclose to me what would be a $40 charge for using the toll payment device in the car. Nor did they provide me with the info card explaining how I could prepay the toll and avoid using their device. I am one of those scrupulously honest decent people and felt very poorly treated by the manager. Also, it appears they may have added on about 20% in additional charges above the quote I signed up for. Have never had problems with a rental before but have never used Payless before. 'Suggest you pay more and have a more satisfactory experience.
Jan 9 2017
Worst car rental experience ever. Worst Rental car
Pros: NOTHING. One star is too many. I would rate them less than 0 if it were possible.
Cons: I didn't get to rent the car. I wanted to try a credit card I thought might not work first then use another if not. When it declined, I was informed that I was then locked out of the system for 12 hours and could not rent from them. Having made the reservation in advance when rates were low, it ended up costing me more than double and a delay of nearly 2 hours. I will never rent from Fox, and will tell every person and social media site I know of not to as well.
Jan 5 2017
Pros: It was clean and comfortable.
Cons: When I got to the counter they had me sign for an amount that was WAY MORE than what was quoted to me on my reservation.
Jan 4 2017
Cons: In checking the paper work, you are not sure what they will charge. I think I ended up paying more than what they offered. The car was dirty inside. The person who received the car seemed to need more training as he looked insecure and couldn't give guidance about much.
Dec 30 2016
Pros: It was clean and easy to drop off.
Cons: The price that I was quoted with my reservation confirmation was MUCH LOWER than the price they actually charged me. If you send someone a confirmation number with a price, you need to stick to that price.
Dec 11 2016
Pros: As good if not better than other well-advertized companies and I definitely recommend them.
Cons: Everything was perfect
Nov 4 2016
Pros: The customer service was good.
Sep 29 2016
Customer service is a 100% bust at this company.
Pros: The vehicle itself drove well. More trunk space than expected.
Cons: The car was dirty - I had to meet customers in a filthy looking vehicle. I know the inside was not cleaned out very well because there was 2 - $1 dollar bills on the floor between the drivers seat and the door. Had the car been looked over for even 30 seconds, some lucky associate would have gotten $2. Getting the car was a pain also - when picking up, there was nobody at the booth. I had to got to a competitors booth to find out where to get my car. They pointed out these signs telling us to go down the hall - there was no contruction, just a need to confuse the patrons. From my first interaction with Payless to dropping off the car, I at most spoke 5 sentences to the staff - customer service and overall rudeness was pretty terrible. I travel regularly, and will avoid Payless moving forward.
Sep 26 2016
Pros: All good.
Sep 20 2016
Pros: They check for dings and scratches when you leave, and don't leave it up to you to bring back the carbon copy
Sep 13 2016
Did not have rental cars
Cons: No cars when I showed up at scheduled time. They told me to wait an hour no cars in hour, never had cars
Sep 3 2016
Best customer service!
Pros: I messed up with the date of reservation and the guy in the office went beyond and above to help me out!
Cons: Maybe just try to clean the mirrors after you wash cars. Had to stop to clean them.
Aug 29 2016
No Car Available
Pros: Nothing overall. Did not end up renting from them because they did not have the care available and did not honor the reservation.
Cons: When they did not have the car I reserved available, they said wait and maybe a car will show up. Sitting in the rental car terminal waiting for two hours I was not offered anything upfront by them. After an intense conversation, they offered a meaningless token credit of a few dollars which would not come close to making up for my loss. Seemed disingenuous in their attempt to solve the problem and offered meaningless platitudes. They even tried to say that since Payless is a cheaper option that I should have expected and planned for them not honoring the reservation. That was perhaps the worst part.
Aug 24 2016
New car fleet needed
Pros: Customer service agent and car attendant were courteous and price of rental was great.
Cons: Rental cars smelled like smokers had driven them. After swapping one car for another I came to the conclusion that all their cars are this way. When I went to the location to pick up my car, most of them had the driver side window rolled down.
Aug 10 2016
Easy Pick Up/Return!
Pros: The car was ready when I showed up to get it. Clean, gassed up, all set to go!
Aug 7 2016
Easier than I ever could have expected.
Pros: The price and the easiness of the entire process.
Jul 24 2016
easy rental in San Jose
Pros: There was no line when I got there. The car was clean. Had a backup camera and side mirror warning indicators. A basic car with those 2 extra features made it nice.
Jul 20 2016
Cons: Staff was not very friendly and offered no direction or service
Jun 18 2016
Pros: Great car--easy friendly return.
Cons: The guy we picked up the car from barely said a few words to us--very difficult to communicate with.
Jun 6 2016
Pros: I liked that the whole operation was right at the airport.
May 7 2016
Pros: They did help find an alternative with another agency that was no more expensive. No real delay in getting a car.
Cons: They were unable to provide me a car due to a rather minimal delayered arrival
May 3 2016
Cons: Car smelled like cigarette smoke, dirty outside also. Radio has terrible reception and there was no USB port.
Apr 19 2016
Pros: Loved the features in the car-- especially the syncing of my phone and contacts with the monitor in the car. Very cool and tres convenient to scroll through my music using a dial on the center consul. I got into another car the next week and went reaching for the dial when I realized it wasn't there.
Cons: I think the person who was in the car before me smoked in the vehicle. There was a hint of smoke odor in the car. I have a very sensitive nose to cigarette smoke, most would never have noticed it.
Apr 16 2016
Pros: The staff were supportive, kind, and cooperative. It was perhaps the easiest and most smooth rental I've ever had.
Nov 9 2015
condition of car
Pros: the price was ok
Cons: the comfort and the mechanical issues