Cancún hotels in Zona Hotelera - Hotel Zone District

Pros: Very upscale beautiful resort. The best food, prepared elegantly. the nicest and most attentative staff you could ever meet. beautiful beaches and pool area. one of my favorite spots on this planet

Cons: that I couldn't stay longer

Pros: The genuine friendliness of all the staff. Very clean facilities.

Cons: Didn’t like the vacation club being somewhat intrusive to our time.

Pros: The variety of restaurants, the staff, the quality of the food, the beach, everything!

Cons: Nothing!

Pros: The hotel had a fresh clean feel, friendly staff and great food and amenities

Cons: I wish the hotel could’ve accommodated our group of friends and been closers together, because the elevators were sometime slow

Pros: Food was good, some places even great... Rooms were very comfortable, service was great

Cons: Felt like they were constantly trying to sell you something, additional things you can buy

Pros: The food was amazing

Cons: The hotel was under renovation. No one at the check in mentioned anything about it and put up in a room directly under it.

Pros: The resort is very beautiful (especially inside). I had the King ocean front view room which was big, clean and with an amazing comfortable bed. The staff is always friendly, smiling and helpful. "Italian" restaurant is not very authentic but has potential. Azur restaurant is the best in food and service. The beach is clean and there are kind of beach beds where you can stay. SPA is also very nice. I'd love to come back.

Cons: At our arrival we were offered a fast tour of the facilities and we were told that attending a 90 minutes presentation the day after we were receiving a discount on couple massage and on trips to Isla Mujeres. We were told that the presentation was about other parts of the hotel (master suite etc) so we accepted. The day of the presentation instead we were spending 2 and half hours with people that asked personal questions and tried to convince us to subscribe a membership for travels whose cost is over 30.000$ to be paid in 40 years! When we refused they proposed us a second offer for the cost of 12.000$ for discount on travels and flight tickets which we also refused. They kept going with a third offer of 2600$ for 10 days in one of their resort at next trip. I didn't like that this was not told clearly before. It was like a surprise and it lasted more than expected. Personally I have nothing against the membership and maybe I could have accepted the third offer if they were clear since the beginning. Also you have to decide immediately about every offer (you don't get even 1 day to think about) which is detrimental for them because people are not prone to sign a contract for several thousands of dollars straight away. Last but not least, when they saw that we didn't accept the offer they just offered the coupon on the couple massage and they said the trip discount was not offered anymore......I booked with another travel agency but this is unprofessional for such a beautiful place. I would suggest Live Aqua to not do this anymore. If you want to talk about membership say it from the beginning so that not you neither the guest waste their time. That is the reason why I am not giving 10 to this review.

Pros: The service was fantastic, they accommodated is so well. They remembered our names, it exceeded our expections. We are considering having our wedding ceremony here.

Cons: The elevators

Pros: Well, it’s a perfect finale for our honeymoon. The best beach in Mexico, perfect pool with all included food and drinks. 2-3 days it enough and not need to take swuita any special room, anyway you all the time at the pool.

Cons: The staff really tried, but I didn’t have enough vegan dishes

Pros: I love that there is no problem getting a good spot by the pool and the have lots of beach beds!

Cons: When we checked in they told us there were no ocean front rooms even though that is what we reserved. They moved us to the proper room the next day at least.

Pros: Gorgeous property, delicious food, excellent location. Highly recommend !

Cons: Staff is pushy to up-sell other products

Pros: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us

Cons: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us

Pros: A wonderful place! Especially the staff of incredible kindness ... Everything is superlative: the location, the architecture of the hotel, the facilities, the food, the pool ... but, I repeat, especially the staff ...

Cons: I did not find things to reproach the hotel, but especially the American tourists who speak extremely loudly ... or who occupy beach places with towels and do not take them back ... In addition, a lack of waves that is just luck ...

Pros: This is one of the best resorts in the hotel zone. The room was extremely clean, and the staff was always polite and welcoming. The one thing that sets this resort apart from others is how great the good is. There were at least 7 restaurants to choose from, on top of the cafeteria and sushi bar located in the lobby. The drinks were great. Some bartenders poured a little heavier than others, but on average everything was great and exceeded all expectations. This was my 2nd time visiting and I can't wait to return.

Pros: This was our 4th stay at Fiesta Americana. We always receive great service. They actually remember us when we arrive.

Pros: Food options excellent. Staff courteous. Beautiful location and great service.

Pros: I loved everything about my stay. Food is amazing. The staff are attentive and polite.

Pros: The rooms are clean with fresh linen, Food from restaurants and Bars are Superb and tasteful, the beach and swimming pool were very nice and clean. Staffs are very friendly. The weather was perfect!

Cons: Japanese sushi Bar- Fishes were not fresh and it tastes as prepared by non-professional. All-inclusive wristband - Check out time is 12 PM but if the flight leaves in the evening, you can't really do anything in the hotel without a wristband. of course, the hotel will issue the temporary one-time usable paper meal ticket, but it is limited to the main buffet restaurant and you can't even get drinks or coffee from other bars and shops. Taxis - Taxis at the Airport was terrible, had to wait at the line for almost 1 hour before abord the taxi. it is not served by first come first serve, you have to wait at the line till the driver selects you.

Pros: The main buffet for breakfast and lunch were very good, offering a variety of dishes, salads, fruits, omelette station and more. An extra that I enjoyed was the grill station where they will cook chicken or a steak to order.

Cons: The dinner in the Mexican Restaurant was disappointing. The food was very bland. We ordered chicken enchiladas and chile relleno and we were disappointed with both dishes. We mentioned it to the waiter and we were made a special dinner to order the following night at another restaurant at their property. The dinner was better but still not high end. We didn't try the Italian Restaurant as we were only there three nights and didn't want another minimal dinner. Tried the pizza located near the pool which was very good. They have an outdoor oven with good pizza and salads. Nice ambiance outdoors.

Cons: Breakfast food could be better

Pros: beach so bad alot of seaweed

Cons: its so good hotel put the beach so bad not clean at all alot of seaweed

Pros: Food, location and facilities

Cons: Airco sound, it was really loud.

Pros: Leaving.

Cons: Nearly everything, bad food, room stunk and ac was lacking, common areas had a generally low quality appearance, service was mediocre. The hotel front desk and management are unaccomodating.

Pros: Staff were great! Food and shows were great. Bed and shower were amazing. The beach was very nice, we had a great beach view from room. We were very surprised that room service and the mini bar was part of the inclusive package.

Cons: Hotel is going through remodeling. We were not aware of this when we booked our vacation. Like to return once remodeling is complete.

Pros: The staff and the quality of the food in any restaurant especially a very big thanks to the chef Luca and all the staff at Nebbiolo's Italian restaurant: as italian i can say they are doing a really superlative job. The last but not least it was a pleasure to get our daily espresso and tea at the "divine caffè". The buffet was satisfying as well and the room was clean and spacious with a very comfortable king bed !

Cons: The rooms near the lift at the lower floors to royal sands side are very noisy due to the hotel main fans ventilation. Even with closed windows we could clearly hear the noise. Maybe they could avoid people to occupy the sunbeds at che early morning by putting a book or a suncream on them a leave it for hours.

Pros: We visited the hotel during the COVID-19 outbreak. The resort was 20% capacity, but every feature of the hotel (restaurants, bars, pools, rooms) were operating as if it was 100% capacity. The employees were warm, caring and professional. We will be back.

Cons: Not flexible with guests

Pros: The weather was nice

Cons: I got food poisoning from their restaurant and spent two days in my room :(

Pros: Beautiful beach and view, good food at all of the restaurants, clean

Cons: Our last night there our whole room smelled like sewage

Pros: Very luxurious and fantastic facilities. All staff very attentive and couldn’t do enough for us. Jessica and Jonathan from the entertainments team were particularly friendly and helpful in chatting and informing us of all the activities.

Cons: Nothing

Pros: Being fairly close to everything we needed!

Cons: Some of the food choices

Pros: Upgraded room means better service

Cons: Restrictions on dinner based on your shoes

Pros: Very nice hotel, great staff and amenities.

Cons: The food can definitely use improvement

Pros: Everything was great i can call its more then 5 star hotel service staff restaurants beach area pool area all the food drinks 🥰

Cons: There was nothing that u can say i didnt like loved everything n had great bday weekend

Pros: Excellent facilities, restaurants, bars, pools, beach, room, business center, internet fast speed, super friendly staff, very good English level of the staff, animations ...

Cons: Very complicated to receive guests and it costs you 180 USD extra per day even when having paid for 2 already in a double room while being alone. Despite the good facilities, overpriced.

Pros: Honeymoon Suite was awesome with a fantastic view.

Cons: Wait time at restaurants was too long!!!

Pros: - food and drinks quality - parties

Cons: - poor room cleaning

Pros: The staff makes you feel confortable

Cons: The rooms are not sound proof

Pros: The staff was amazing.

Cons: How the staff was trying to sell me on other perks but were not ready and had me waiting.

Pros: Food

Cons: In some of the rooms the bathroom did not have a door

Cons: More premium liquors

Pros: the staff, environment, entertainment

Cons: the late check in, we arrived tot he hotel at 11am and had to walk around sweaty and uncomfortable until 3pm. when we were able to shower and change and relax a bit

Pros: The restaurants are really nice, the food, the design, the service is just amazing... not like the average resort restaurant that serves you the same as the buffet! We also loved the ambiance! If you want to party and meet fun people its the place..

Pros: Resort very, very good. And the assiatic grill restaurant is the best.

Cons: We wasted a lot of our holiday time listening to the membership sales pitch. It was forced upon us. We were not given an option. Didnt like that.

Pros: The food was very good. The staff helpful. The windsurfing equipment, gym, and television was top notch. The entertainment coordinators and nighttime shows did a great job of creating a very vibrant sexual atmosphere.

Cons: Door security system failed several times requiring 20 minute trips to the front desk and then maintenance to come over and fix. Costs in the spa and gift shop were astronomical.

Pros: dancers and play makers

Cons: Room didn’t have a good ventilation .Room wasn’t very clean, room maker’s weren’t clean enough

Pros: I liked all the themed night parties and volleyball court.

Cons: How loud the street was next to my room. My bed was next to the street and it was very loud.