Nizuc Resort and Spa is an award-winning resort that is centered around bringing to life the Mayan culture and the surrounding nature area. It is well known for its wide array of accommodations, as well as service that tends to the needs of different travelers. Located a little south of Cancun, this five-star resort offers a variety of things to do. It is also nearby other venues and sites in the area. Guests can arrange a guided tour of the Great Pyramid or check out places such as the Ball Park, the Observatory, and the Water Well. There is the option to swim in the Mexican Caribbean by going on guided diving tours, as well as snorkeling adventures. In terms of archeological sites, Tulum is a favorite place of many. The area is also well-known for its premier hotspots when it comes to sport fishing, and the Riviera Maya offers excellent cave exploration. Nizuc Resort and Spa has plenty of accommodations to choose from. The rooms and suites range from standard options to large suites and private villas. Rooms can include such amenities as freestanding deep soaking tubs, radios with iPod docks, Wi-Fi access, minibars, spacious showers, coffee makers, entertainment systems and butler service. The resort also offers plenty of delicious dining options. Guests can enjoy everything from traditional Mexican cuisine to modern Asian fusion recipes and outstanding Mediterranean food for breakfast, lunch, and dinner. There are also pools guests can swim in, beaches to enjoy, spots to relax at, and gyms to take advantage of.
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Best Hotels in Zona Hotelera - Hotel Zone District (Cancún)
Overall 9.3 Excellent
Based on 1,635 reviews
All Reviews
- All Reviews
- Couples
- Families
Excellent
10.0
Pros: Architecture
Excellent
10.0
Pros: Excellent construction and room design.
Luxury rooms with all details finished 100% quality.
Personal / Room services - makes your feel like a VIP without any intensions to get a TIP. they just want to provide and excellent service for your and thats it. Hence Management of the hotel made a perfect job with people trainings.
Details
Reviews
Overall 9.3 Excellent
Based on 1,635 reviews
Vibe
9.6
Cleanliness
9.6
Pool
9.3
Service
9.2
Amenities
9.0
Room
8.8
Location
8.8
Comfort
8.1
Food
8.1
Breakfast
7.9
Wellness Area
7.6
Value for money
3.9
Service
9.2
Amenities
8.8
Room
8.4
Location
8.4
Comfort
8.1
Beach
7.8
Value for money
3.5
Service
9.3
10.0 Excellent
Pros: Architecture
Cons:
10.0 Excellent
Pros: Excellent construction and room design.
Luxury rooms with all details finished 100% quality.
Personal / Room services - makes your feel like a VIP without any intensions to get a TIP. they just want to provide and excellent service for your and thats it. Hence Management of the hotel made a perfect job with people trainings.
Cons: Nothing to doesn't like there.
Nizuc Resort and Spa is an award-winning resort that is centered around bringing to life the Mayan culture and the surrounding nature area. It is well known for its wide array of accommodations, as well as service that tends to the needs of different travelers. Located a little south of Cancun, this five-star resort offers a variety of things to do. It is also nearby other venues and sites in the area. Guests can arrange a guided tour of the Great Pyramid or check out places such as the Ball Park, the Observatory, and the Water Well. There is the option to swim in the Mexican Caribbean by going on guided diving tours, as well as snorkeling adventures. In terms of archeological sites, Tulum is a favorite place of many. The area is also well-known for its premier hotspots when it comes to sport fishing, and the Riviera Maya offers excellent cave exploration. Nizuc Resort and Spa has plenty of accommodations to choose from. The rooms and suites range from standard options to large suites and private villas. Rooms can include such amenities as freestanding deep soaking tubs, radios with iPod docks, Wi-Fi access, minibars, spacious showers, coffee makers, entertainment systems and butler service. The resort also offers plenty of delicious dining options. Guests can enjoy everything from traditional Mexican cuisine to modern Asian fusion recipes and outstanding Mediterranean food for breakfast, lunch, and dinner. There are also pools guests can swim in, beaches to enjoy, spots to relax at, and gyms to take advantage of.
Located in Hotel Zone, this beachfront resort is next to a golf course and within 3 mi (5 km) of Ballenas Beach, La Isla Shopping Mall, and Delfines Beach. El Rey Ruins is 2.3 mi (3.8 km) away.
Overall 9.2 Excellent
Based on 3,424 reviews
All Reviews
- All Reviews
- Couples
Excellent
10.0
Pros: Everything was beyond our expectations! AMAZING! A true dream experience! Will 100% recommend to anyone.
Excellent
8.5
Pros: Great Room junior suite
Nice beach
Great Staff
Excellent
9.7
Pros: The staff was excellent! Each team member, ranging from the pool staff to housekeeping, to activities were delightful. The property is very nice and our room was especially lovely... Roomy, clean with a great view.
Excellent
8.5
Pros: The rooms are gorgeous, the view is amazing, the amenities are great for a vacation getaway.
Excellent
10.0
Pros: This place is amazing. We felt like royalty once we arrived. Amenities are top notch. Beautiful hotel with stunning views from all rooms. Food was delicious. Staff was friendly. Entertainment staff was awesome. Highly recommended. I would choose this hotel everytime I travel to Cancun.
Excellent
10.0
Excellent
10.0
Pros: Loved the Hotel and grounds. Beach was perfect. Service was top notch and attentive to all needs. Had an issue with our room and it was handled in minutes. Food is good and or great. Was there for a weeding with a big group and lots of fun with not a worry in the world.
Excellent
9.1
Pros: It is top three resorts in Cancun easily.
Excellent
8.8
Pros: This hotel is beautiful! It's very modern, the staff is very friendly, the pools are great and the quality of food is amazing. Concierge were able to help me propose to my girlfriend and made the experience even more special than I expected. It was relaxing and romantic.
Excellent
8.0
Pros: Good food
Excellent
10.0
Pros: Everything was amazing !
Excellent
9.7
Pros: Everything is top notch.
Details
Reviews
Overall 9.2 Excellent
Based on 3,424 reviews
Vibe
9.1
Location
8.9
Cleanliness
8.8
Service
8.7
Amenities
8.5
Room
8.5
Breakfast
7.7
Wellness Area
7.4
WiFi
7.1
Value for money
6.7
Bar and Beverages
6.1
Location
9.2
Cleanliness
9.1
Service
9.0
Vibe
8.9
Room
8.9
Pool
8.4
Breakfast
7.8
Comfort
7.8
Wellness Area
7.7
Value for money
6.5
Bar and Beverages
6.4
10.0 Excellent
Pros: Everything was beyond our expectations! AMAZING! A true dream experience! Will 100% recommend to anyone.
Cons:
8.5 Excellent
Pros: Great Room junior suite
Nice beach
Great Staff
Cons: I would think 2x if you're traveling solo. This hotel was couples, families.
9.7 Excellent
Pros: The staff was excellent! Each team member, ranging from the pool staff to housekeeping, to activities were delightful. The property is very nice and our room was especially lovely... Roomy, clean with a great view.
Cons: You have to get up early to reserve your spot at the very crowded pool.
It would also be nice if the restaurants took reservations. There is always a wait for the nicer restaurants.
8.5 Excellent
Pros: The rooms are gorgeous, the view is amazing, the amenities are great for a vacation getaway.
Cons: The food at the restaurants is really bad, plates are extremely small, food is poorly cooked and the service is also pretty bad. It’s a shame because the restaurants all are very nice and the hotel is beautiful.
10.0 Excellent
Pros: This place is amazing. We felt like royalty once we arrived. Amenities are top notch. Beautiful hotel with stunning views from all rooms. Food was delicious. Staff was friendly. Entertainment staff was awesome. Highly recommended. I would choose this hotel everytime I travel to Cancun.
Cons: There were a few ants in our room but that is probably normal for most places in Mexico. The try to stay on top of it. Wifi was unbelievably slow if not nonexistent. Try getting an international data plan that doesn't screw you on rates.
10.0 Excellent
Pros:
Cons: Vacation club sales pitch.
10.0 Excellent
Pros: Loved the Hotel and grounds. Beach was perfect. Service was top notch and attentive to all needs. Had an issue with our room and it was handled in minutes. Food is good and or great. Was there for a weeding with a big group and lots of fun with not a worry in the world.
Cons:
9.1 Excellent
Pros: It is top three resorts in Cancun easily.
Cons: There could be a shuttle service for guests who chose to pay upgrade for butler services in order to not have to use the not so great local taxis which pick you up at the hotel to get you around often with no air conditioner are these taxis.
8.8 Excellent
Pros: This hotel is beautiful! It's very modern, the staff is very friendly, the pools are great and the quality of food is amazing. Concierge were able to help me propose to my girlfriend and made the experience even more special than I expected. It was relaxing and romantic.
Cons: Being in Cancun, you will still experience the party at a minor level. It was a bit distracting and unrelaxing at times to hear clearly from our room the pool activities from the hotel next door till probably 1am on certain days. Also, the worst thing we experienced was the slow room service. No matter what time you would request it, it would take from 50 to 120 mins. I also had an accident with a juice that spilled inside my room, for which I had to wait over 1 hour for the cleaning services to arrive and take care of.
8.0 Excellent
Pros: Good food
Cons: staff Darcel rude and very unprofessional
10.0 Excellent
Pros: Everything was amazing !
Cons: Our sink over flowed in our second room
9.7 Excellent
Pros: Everything is top notch.
Cons: Room location was horrible.
Located in Hotel Zone, this beachfront resort is next to a golf course and within 3 mi (5 km) of Ballenas Beach, La Isla Shopping Mall, and Delfines Beach. El Rey Ruins is 2.3 mi (3.8 km) away.
Your ideal paradise can be found in Marriott Cancun Resort. Our elegant hotel features a beachfront location near Kukulcan Plaza's Luxury Avenue. While in the hotel zone spend a day exploring the lively Coco Bongo or enjoy retail therapy at La Isla Shopping Village. We also host a scenic pool with cabanas & a pool bar overlooking the ocean, perfect for fueling the fun from sunrise to sunset. When not soaking up the sun, spread out in our newly renovated rooms and suites featuring beach-inspired décor, private balconies and marble bathrooms, designed to make your stay completely stylish and effortless. Relaxation extends into our spa, home to a myriad of treatments and services designed to inspire tranquility. Enjoy entrees filled with memorable flavors at one of our on-site restaurants, from Japanese to Argentinian, our restaurants serve up everything your taste buds desire. Whether sipping cocktails, working on your tan or reveling in adventure, Marriott Cancun Resort brings your dream vac
Overall 9.1 Excellent
Based on 3,664 reviews
All Reviews
- All Reviews
- Families
- Couples
- Solo
Excellent
10.0
Pros: Great lobby and rooms. Food was good and over priced. Grounds were well maintained. Staff were professional and courteous.
Excellent
9.4
Pros: Friendly staff, gorgeous beach, spacious pool and hot tub
Excellent
8.0
Pros: Location was perfect. Guests were very polite.
Excellent
8.8
Pros: I really enjoyed everything!
Excellent
8.6
Pros: Loved the location of the hotel right on the water. We were there at the end of September, so it wasn't too crowded. The hotel was absolutely beautiful with great seating if you want to have a nice chat over coffee with your friends, like I did. The rooms were very clean and housekeeping did a great job each day of restoring it back to new. The gym was great - I actually went every single day. Overall everything about this hotel was pretty great, especially for the price. The hotel is close to a bus line in order to access main parts of town, i.e. Market 28 and the nightlife. The Champion restaurant/bar that attaches to the hotel has good food and fun karaoke at night, and wasn't too crowded either.
Excellent
9.1
Pros: Staff was friendly and very helpful; good location with bus stop right in front, and of course, right on the beautiful beach; several restaurants in the hotel
Excellent
9.4
Pros: The rooms were clean, the facilities were great, and the service was incredible. Everyone we encountered was so nice, attentive, and helpful! There are tons of chairs on the beach and a good number with umbrellas for those who want shade. The staff at the beach bar were always so nice and fast. They will make sure you have everything you need for the whole day. Get the Ceviche -- it's great!
Excellent
8.8
Pros: I love the family oriented atmosphere.
Good
7.0
Pros: Comfy bed. Beach. Pool breakfast
Excellent
10.0
Details
Reviews
Overall 9.1 Excellent
Based on 3,664 reviews
Wellness Area
9.5
Service
9.4
Cleanliness
9.3
Beach
9.3
Location
9.3
Pool
9.2
Room
8.8
Breakfast
8.5
Food
8.4
Amenities
8.1
WiFi
7.5
Value for money
5.7
Location
9.4
Cleanliness
9.4
Service
9.3
Food
8.6
Amenities
8.3
Room
8.2
Value for money
5.7
Wellness Area
9.6
Pool
9.3
Service
9.2
Location
9.2
Room
8.5
Amenities
7.9
Vibe
7.6
Value for money
5.6
Service
9.5
Location
9.4
10.0 Excellent
Pros: Great lobby and rooms. Food was good and over priced. Grounds were well maintained. Staff were professional and courteous.
Cons: Nothing
9.4 Excellent
Pros: Friendly staff, gorgeous beach, spacious pool and hot tub
Cons:
8.0 Excellent
Pros: Location was perfect. Guests were very polite.
Cons: What little money (pathetic amount) Marriott pays their employees and knowing that the employees are charged for what little food they eat on site. Cleaning staff was great, front desk very helpful. Tour operator was not helpful.
8.8 Excellent
Pros: I really enjoyed everything!
Cons: No coffee maker in rooms
8.6 Excellent
Pros: Loved the location of the hotel right on the water. We were there at the end of September, so it wasn't too crowded. The hotel was absolutely beautiful with great seating if you want to have a nice chat over coffee with your friends, like I did. The rooms were very clean and housekeeping did a great job each day of restoring it back to new. The gym was great - I actually went every single day. Overall everything about this hotel was pretty great, especially for the price. The hotel is close to a bus line in order to access main parts of town, i.e. Market 28 and the nightlife. The Champion restaurant/bar that attaches to the hotel has good food and fun karaoke at night, and wasn't too crowded either.
Cons: There wasn't a lot of cheap food options nearby the hotel, which made it slightly difficult to stay on a budget (since we weren't all inclusive).
9.1 Excellent
Pros: Staff was friendly and very helpful; good location with bus stop right in front, and of course, right on the beautiful beach; several restaurants in the hotel
Cons: pool is pretty simple, not huge, (but still very nice)
9.4 Excellent
Pros: The rooms were clean, the facilities were great, and the service was incredible. Everyone we encountered was so nice, attentive, and helpful! There are tons of chairs on the beach and a good number with umbrellas for those who want shade. The staff at the beach bar were always so nice and fast. They will make sure you have everything you need for the whole day. Get the Ceviche -- it's great!
Cons: Check-in/Check-out were a bit rough. While the staff was still very friendly, both processes were veryyyy slow.
8.8 Excellent
Pros: I love the family oriented atmosphere.
Cons: The cleansing product used the smell is too strong and the bath tub can be a little cleaner and the light switch needs cleaning.
7.0 Good
Pros: Comfy bed. Beach. Pool breakfast
Cons: Advertised as all inclusive but is not. Lots of construction on the top level
10.0 Excellent
Pros:
Cons: I loved it. No bad comments.
Your ideal paradise can be found in Marriott Cancun Resort. Our elegant hotel features a beachfront location near Kukulcan Plaza's Luxury Avenue. While in the hotel zone spend a day exploring the lively Coco Bongo or enjoy retail therapy at La Isla Shopping Village. We also host a scenic pool with cabanas & a pool bar overlooking the ocean, perfect for fueling the fun from sunrise to sunset. When not soaking up the sun, spread out in our newly renovated rooms and suites featuring beach-inspired décor, private balconies and marble bathrooms, designed to make your stay completely stylish and effortless. Relaxation extends into our spa, home to a myriad of treatments and services designed to inspire tranquility. Enjoy entrees filled with memorable flavors at one of our on-site restaurants, from Japanese to Argentinian, our restaurants serve up everything your taste buds desire. Whether sipping cocktails, working on your tan or reveling in adventure, Marriott Cancun Resort brings your dream vac
When it comes to modern resorts that are all-inclusive and geared towards adults, Hyatt Zilara Cancun is a popular option among many. It offers over 300 hundred suites that easily cater to the needs of a variety of travelers and tourists. All of them include contemporary decor along with outstanding views of the ocean, pool, and resort. Hyatt Zilara Cancun is easily accessed from the airport via complimentary shuttle or private transportation. Area attractions include the Interactive Aquarium to the south, numerous parks in the surrounding area, and even golf courses that guests can take advantage of to play a round or two during the day. The rooms at Hyatt Zilara Cancun have a fun and relaxed atmosphere, and check in is at 3 p.m. daily. Accommodations vary in size all the way from those which are a few hundred square feet with cozy beds, TVs, full bathrooms, and balconies, to penthouse suites that offer over 1,300 feet of floor space, vanity counters, spacious bedrooms, dedicated living rooms, dining rooms, telescopes for stargazing at night, double whirlpool tubs, complimentary bathrobes, LED satellite TVs, coffee makers, exclusive access to the Chef's Plate gourmet restaurant and more. Hyatt Zilara Cancun has a lot to offer in terms of in-house dining and activity options. There are a total of six options when it comes to food as well as five separate bars. Guests can indulge in open-air seafood restaurants and a la carte options that overlook the sea. Those staying here can also drop in on nightly entertainment that features a celebration of Mexican culture and Venetian carnival shows, as well as play games, take art classes, attend culinary lessons, experience wine tasting, water sports, and more.
Overall 9.1 Excellent
Based on 3,244 reviews
All Reviews
- All Reviews
- Couples
- Families
Excellent
10.0
Pros: Everything is perfect!!
Excellent
10.0
Pros: Staff was always friendly and very attentive. Beautiful resort.
Excellent
10.0
Pros: The staff was amazing, very welcoming and surprised us with cute things sent to the room to celebrate a birthday. Very impressed with the cleanliness and amenities of this hotel.
Excellent
8.8
Pros: We liked a good food and service was excellent
Excellent
10.0
Pros: Awesome service! Very clean beach! Super good food! Great rooms! Loved the "adult only" part! Overall perfect vacation!!
Excellent
9.7
Pros: the massages at the spa were incredible!!
Good
6.8
Pros: Room was clean. Staff were friendly and helpful.
Excellent
10.0
Pros: Beautiful poolside view of the beach
Comfortable room with amazing view of pool and beach
Friendly staff!
Excellent
10.0
Pros: Can't say enough good things about our stay at Hyatt Zilara. From the moment we stepped foot from our airport transfer, every single staff member that we interacted with throughout our stay was completely warm, courteous helpful, and just extremely nice. I concluded that the reason the property is prettier than neighboring resorts has to be due to the fact that there was always a small number of staff maintaining a meticulous level of cleanliness and presentation. The open air concept of the hotel is neat and helps to provide that tropical feel. As an all inclusive, adults only resort, food and drinks were also amazing...not to mention that they have all of the popular premium liquors (Grey Goose, Capt Morgan, Crown Royal etc). Finally, it's even prettier than the photos that you'll find on the web!
Excellent
10.0
Pros: Best on the strip
Excellent
10.0
Pros: everything was perfect, this hotel didn't miss a thing. Every detail was attended to. What a great stay!
Good
7.7
Pros: Nice food and stuff.
Details
Reviews
Overall 9.1 Excellent
Based on 3,244 reviews
Location
9.3
Breakfast
9.3
Service
9.0
Amenities
8.5
Wellness Area
8.4
Food
8.3
Vibe
8.2
Room
8.2
Bar and Beverages
7.8
WiFi
5.2
Breakfast
9.4
Location
9.4
Service
8.9
Wellness Area
8.4
Food
8.4
Amenities
8.3
Pool
8.1
Room
8.0
Location
9.3
Beach
9.2
Service
8.8
Room
7.8
Vibe
7.8
10.0 Excellent
Pros: Everything is perfect!!
Cons:
10.0 Excellent
Pros: Staff was always friendly and very attentive. Beautiful resort.
Cons:
10.0 Excellent
Pros: The staff was amazing, very welcoming and surprised us with cute things sent to the room to celebrate a birthday. Very impressed with the cleanliness and amenities of this hotel.
Cons: Food at the pelicanos could be better, very fried and bar like good options. Would like to see a smoothie bar or fresh juice area.
8.8 Excellent
Pros: We liked a good food and service was excellent
Cons: There was no night bar and nothing to do after 9pm.
A small selection of restaurants for dinner
10.0 Excellent
Pros: Awesome service! Very clean beach! Super good food! Great rooms! Loved the "adult only" part! Overall perfect vacation!!
Cons: There is nothing we didn't like!
9.7 Excellent
Pros: the massages at the spa were incredible!!
Cons:
6.8 Good
Pros: Room was clean. Staff were friendly and helpful.
Cons: Food is just okay. Not sure if it's because it wasn't peak season by then.
10.0 Excellent
Pros: Beautiful poolside view of the beach
Comfortable room with amazing view of pool and beach
Friendly staff!
Cons: Great food if you are a seafood lover. If not, you may not like the other options available. Spice needs to add tostadas to their breakfast menu!
10.0 Excellent
Pros: Can't say enough good things about our stay at Hyatt Zilara. From the moment we stepped foot from our airport transfer, every single staff member that we interacted with throughout our stay was completely warm, courteous helpful, and just extremely nice. I concluded that the reason the property is prettier than neighboring resorts has to be due to the fact that there was always a small number of staff maintaining a meticulous level of cleanliness and presentation. The open air concept of the hotel is neat and helps to provide that tropical feel. As an all inclusive, adults only resort, food and drinks were also amazing...not to mention that they have all of the popular premium liquors (Grey Goose, Capt Morgan, Crown Royal etc). Finally, it's even prettier than the photos that you'll find on the web!
Cons:
10.0 Excellent
Pros: Best on the strip
Cons:
10.0 Excellent
Pros: everything was perfect, this hotel didn't miss a thing. Every detail was attended to. What a great stay!
Cons:
7.7 Good
Pros: Nice food and stuff.
Cons: Room with two separate beds. Uncomfortable
This adult only hotel is in the heart of Cancun's famous hotel zone, one the best beach in the city, close to the best shopping centres, restaurants and nightlife the city has to offer, and only 15 minutes from the downtown. Facilities include a café, bar, hairdresser, TV room, conference facilities, Wi-Fi, and laundry service (fees apply). All of this combined with the excellent location make it ideal for either pleasure or business.
Enjoy a trip to paradise at Grand Fiesta Americana Coral Beach Cancun. It offers luxury lodgings that are ideal for couples, families, solo travelers, and the business-minded alike. This resort features beachfront accommodations overlooking the gorgeous Caribbean Sea. Grand Fiesta Americana Coral Beach Cancun offers guests the thrill of a lifetime with its water sports, including snorkeling over coral reefs, water skiing in the crystal-clear sea, and seasonal swimming with the sharks. Hiking trips through the jungle and guided mangrove tours are ideal for landlubbers. The resort is also located near the Playa Mujeres and Iberostar Golf Courses, and walking distance to the Plaza Forum shopping center and Plaza La Isla mall. Accommodations are as stunning as the views. Popular lodgings include the Jr. Suite Ocean Front with separate vanities in the bathroom, the Governor Suite with a private reception area and Jacuzzi, and the Grand Club Master with a spacious terrace, reclining furniture and a well-appointed bathroom. All rooms feature marble flooring and lush, relaxed furnishings. The resort’s onsite amenities include the world-class Gem Spa, offering massages, hydrotherapy, beauty treatments, and more. The cutting-edge fitness center offers ocean views, guided meditation, and yoga classes. If guests are traveling with children, the Coral KidZ Club uses state-of-the-art technologies to create a fun and immersive setting. Dining options at Grand Fiesta Americana Coral Beach Cancun are designed to meet the needs of all guests. Sip on frothy cappuccinos and nibble on European-style pastries at Coral Café. Tropical drinks, fresh seafood, and ocean views are on the menu at Isla Contoy. Delicious Latin cuisine, tequila tastings, and live entertainment are the norm at La Joya. When guests visit Grand Fiesta Americana Coral Beach Cancun, they enjoy one-of-a-kind adventures, a relaxed atmosphere, and world-class attention.
Overall 9.1 Excellent
Based on 3,036 reviews
All Reviews
- All Reviews
- Families
- Couples
Mediocre
2.0
Pros: I like the facility
Excellent
8.0
Excellent
8.8
Pros: The staff was excellent, very attentive and helpful and mostly bilingual. We were there in March and the weather was great, but the beach is shaded fairly early in the afternoon. We had to keep moving around the pool to stay in the sun. Luckily the resort was not full so it was not a problem.
We did not eat at the buffets, but ordered off the menu and the food was very good.
Excellent
8.0
Pros: Great beach although it gets shade starting at 3:00 pm. Friendly staff. Basilic restaurant amazing. Tea bags and coffee in the room are charged as if they were minibar items. You have to pay to use the gym and the spa, even if the room I stayed in cost me US$500 a night!
Excellent
8.5
Pros: Location of hotel near town, Beauty of Hotel and grounds, cleanliness and maintenance of facilities
Excellent
10.0
Pros: High quality luxury hotel with compact layout. Pools and beach about a minute walking from the main lobby area. Beach has little surf and is very swim-able. Bars and restaurants were all high quality and reasonably cheap. I took a mini suite which has a seating area between the sleeping area and the balcony. Perfect for lounging in the afternoon. Plenty of bars, restaurants and nightclubs with 5 minutes walk if you want to experience something outside the hotel.
Excellent
10.0
Pros: Everything about the experience was amazing. Pretty clear to me now why it's a 5 star rated hotel.
Excellent
10.0
Pros: When you stay here you know why it's called the "Grand" Fiesta Americana Coral Beach... It's GRAND! This was our fourth time in Cancun, and second time at this hotel. Service, cleanliness, location - water and land, comfort, style and elegance, and food are the best!
Excellent
10.0
Pros: The resort was clean, our room was spacious, the beach was beautiful and the food was delicious. We cannot wait for another visit.
Excellent
10.0
Pros: Everything about it was exquisite!! I took my husband for his 40th bday. The service was perfect all around. People are so kind and accommodating. The ocean was gorgeous...relaxing, perfection all around!!
Excellent
9.4
Pros: The location of the resort was perfect. Very close to the shopping, supermarkets, restaurants, ferry to Isla Mujeres. The beach on the resort was also very beautiful. The resort itself was also incredibly nice. The staff was friendly and very helpful. I would definitely go back to this resort.
Excellent
10.0
Pros: We stayed for a 10 year anniversary trip. It was a classy resort that we loved because it catered to a different style than the stereotypical spring break type resorts. Rooms, restaurants, pool, beach, all very spacious and stylish.
Details
Reviews
Overall 9.1 Excellent
Based on 3,036 reviews
Wellness Area
9.5
Location
9.4
Pool
9.3
Beach
9.3
Service
9.0
Bar and Beverages
8.9
Amenities
8.8
Breakfast
8.7
Cleanliness
8.6
Room
8.4
Comfort
7.8
Value for money
5.5
WiFi
4.3
Wellness Area
9.5
Beach
9.4
Pool
9.3
Location
9.3
Service
9.0
Breakfast
8.7
Amenities
8.6
Room
8.0
Comfort
7.9
Value for money
5.6
WiFi
3.1
Location
9.6
Beach
9.4
Wellness Area
9.3
Service
8.9
Amenities
8.7
Room
8.2
Comfort
8.1
Value for money
5.1
2.0 Mediocre
Pros: I like the facility
Cons: I didn't like the staff! I had paid for my stay through kayak arrived at the hotel late and staff didnt let me check in
8.0 Excellent
Pros:
Cons: No shuttle service
8.8 Excellent
Pros: The staff was excellent, very attentive and helpful and mostly bilingual. We were there in March and the weather was great, but the beach is shaded fairly early in the afternoon. We had to keep moving around the pool to stay in the sun. Luckily the resort was not full so it was not a problem.
We did not eat at the buffets, but ordered off the menu and the food was very good.
Cons:
8.0 Excellent
Pros: Great beach although it gets shade starting at 3:00 pm. Friendly staff. Basilic restaurant amazing. Tea bags and coffee in the room are charged as if they were minibar items. You have to pay to use the gym and the spa, even if the room I stayed in cost me US$500 a night!
Cons:
8.5 Excellent
Pros: Location of hotel near town, Beauty of Hotel and grounds, cleanliness and maintenance of facilities
Cons: 1) Beach location was not the best. During February, the hotel itself blocked sun from pool and beach from around 8am to 11am and then again from around 4pm to 6pm. Beach and Pool in shadow of hotel.
2) Too many kids for what wants to be a luxurious hotel.
3) Make sure you use the room sign to declare you want privacy. Maids came in every day while we were sleeping or dressing despite our shouting - please don't come in now.
10.0 Excellent
Pros: High quality luxury hotel with compact layout. Pools and beach about a minute walking from the main lobby area. Beach has little surf and is very swim-able. Bars and restaurants were all high quality and reasonably cheap. I took a mini suite which has a seating area between the sleeping area and the balcony. Perfect for lounging in the afternoon. Plenty of bars, restaurants and nightclubs with 5 minutes walk if you want to experience something outside the hotel.
Cons: Really nothing.
10.0 Excellent
Pros: Everything about the experience was amazing. Pretty clear to me now why it's a 5 star rated hotel.
Cons: N / A
10.0 Excellent
Pros: When you stay here you know why it's called the "Grand" Fiesta Americana Coral Beach... It's GRAND! This was our fourth time in Cancun, and second time at this hotel. Service, cleanliness, location - water and land, comfort, style and elegance, and food are the best!
Cons: The price is more than a lot of hotels in Cancun, and it's not All Inclusive So you'll pay for food and drink, but it's worth it!
10.0 Excellent
Pros: The resort was clean, our room was spacious, the beach was beautiful and the food was delicious. We cannot wait for another visit.
Cons:
10.0 Excellent
Pros: Everything about it was exquisite!! I took my husband for his 40th bday. The service was perfect all around. People are so kind and accommodating. The ocean was gorgeous...relaxing, perfection all around!!
Cons: Nothing!!
9.4 Excellent
Pros: The location of the resort was perfect. Very close to the shopping, supermarkets, restaurants, ferry to Isla Mujeres. The beach on the resort was also very beautiful. The resort itself was also incredibly nice. The staff was friendly and very helpful. I would definitely go back to this resort.
Cons: We had dinner at the Mexican restaurant in the resort one night; which is a buffet as opposed to a la carte ordering. The dinner was very expensive and "included drinks," however the available drink selection was limited to cheap options that I wouldn't order normally. We also ate dinner a little on the later side and it appeared that the food in the buffet was sitting around for a while before we showed up to eat. All in all, I recommend eating outside of the resort. You will get better food at lower prices.
10.0 Excellent
Pros: We stayed for a 10 year anniversary trip. It was a classy resort that we loved because it catered to a different style than the stereotypical spring break type resorts. Rooms, restaurants, pool, beach, all very spacious and stylish.
Cons:
Enjoy a trip to paradise at Grand Fiesta Americana Coral Beach Cancun. It offers luxury lodgings that are ideal for couples, families, solo travelers, and the business-minded alike. This resort features beachfront accommodations overlooking the gorgeous Caribbean Sea. Grand Fiesta Americana Coral Beach Cancun offers guests the thrill of a lifetime with its water sports, including snorkeling over coral reefs, water skiing in the crystal-clear sea, and seasonal swimming with the sharks. Hiking trips through the jungle and guided mangrove tours are ideal for landlubbers. The resort is also located near the Playa Mujeres and Iberostar Golf Courses, and walking distance to the Plaza Forum shopping center and Plaza La Isla mall. Accommodations are as stunning as the views. Popular lodgings include the Jr. Suite Ocean Front with separate vanities in the bathroom, the Governor Suite with a private reception area and Jacuzzi, and the Grand Club Master with a spacious terrace, reclining furniture and a well-appointed bathroom. All rooms feature marble flooring and lush, relaxed furnishings. The resort’s onsite amenities include the world-class Gem Spa, offering massages, hydrotherapy, beauty treatments, and more. The cutting-edge fitness center offers ocean views, guided meditation, and yoga classes. If guests are traveling with children, the Coral KidZ Club uses state-of-the-art technologies to create a fun and immersive setting. Dining options at Grand Fiesta Americana Coral Beach Cancun are designed to meet the needs of all guests. Sip on frothy cappuccinos and nibble on European-style pastries at Coral Café. Tropical drinks, fresh seafood, and ocean views are on the menu at Isla Contoy. Delicious Latin cuisine, tequila tastings, and live entertainment are the norm at La Joya. When guests visit Grand Fiesta Americana Coral Beach Cancun, they enjoy one-of-a-kind adventures, a relaxed atmosphere, and world-class attention.
Fiesta Americana Condesa Cancun is a four-star hotel that is situated on the beach. It's a popular destination for tourists and travelers thanks to the wide range of accommodations and amenities. The hotel is easily reached via private transportation or complimentary shuttle, and the surrounding area also has a lot to offer. Guests at Fiesta Americana Condesa Cancun will find themselves within walking distance of the Adventure Sports Center, as well as right on the beach, so there is plenty of fun to have in the sun and on the water. There are also a number of nearby historical sites, golf courses, and museums to check out. Within driving distance, guests will find a number of restaurants and shops. For those who would like to arrange something more adventurous, there are private charters, scuba diving trips, and water sports that can be enjoyed. The hotel has a number of options when it comes to rooms and sizes. The rooms can range from standard options with king size beds to presidential suites that feature family-style amenities such as two bedrooms, one studio, a total of four bathrooms, a separate lounge, a full dining area and kitchen, plasma TVs with premium satellite channels, Wi-Fi access, and a spacious private terrace with patio furniture. Other amenities for rooms also include safes, bathrobes, minibars, coffee makers, and whirlpools. There is a lot of options when it comes to fine dining and fun places to eat. Fiesta Americana Condesa Cancun offers guests a variety of cuisines, ranging from Mexican to Italian and American to Japanese. There are also activities throughout the day and night that guests can enjoy, including some that are specifically tailored for kids.
Overall 9.0 Excellent
Based on 4,634 reviews
All Reviews
- All Reviews
- Families
- Couples
Excellent
9.4
Pros: Food was awesome
Excellent
10.0
Pros: Exceptionally friendly service that was readily accessible for both english and spanish speakers. Nice variety of food. Facilities and grounds were well maintained. Very clean rooms with potable water in the room. Very large beach with a bar on the beach.
Sea turtles laid eggs on the beach during our stay and we were able to release baby sea turtles into the ocean on one of the nights.
Would definitely stay hear again in the future.
Good
6.5
Good
7.1
Pros: Nice pool and bars. Comfort rooms. Close to the beach.
Excellent
10.0
Pros: We stayed last year and came back for more! The grounds are well maintained, the staff is friendly and willing to help. Are flight was cancelled and we were on hold with the airline for more than two hours. The concierge stayed with us the whole time and the hotel staff went out of there way to make sure we had accommodations for the night in the same room. We loved our poolside drink waiter who checked to make sure we had a full cocktail at all times. The poolside restaurant serves the best fish taco's and the overall food was wonderful. We didn't have a bad meal. We love the size of this property, not to big but just enough to keep you entertained. We will definitely be back next year.
Excellent
9.1
Pros: The most friendliest and helpful staff I've ever experienced. They definitely go the extra mile with a smile.
Okay
4.0
Pros: By beach, free drinks
Good
7.1
Pros: The staff was very friendly. Besides their timeshare sales shpiel, they didn't try to up sell us or push us into any additional purchases. The restaurants on the property were really good; much better than other all inclusives we are familiar with.
Excellent
9.6
Pros: Great service, best I've ever had
Okay
4.5
Pros: It was ok. Nothing special. It was too expensive for the value. Staffs were helpful.
Excellent
10.0
Pros: Hotel staff were top notch. Bartending staff, especially Armando, Rudulfo & Carlos were great and really made our stay exceptional. All inclusive drink quality was better than expected and includes decent brands like Cabo, Hornitos, Barcardi, Jack, etc. By the second day, our drinks were made without having to ask as they remember your name and what you like to drink. Also appreciated that the lobby bar stays open til 1am, The Michael Jackson show that was preformed was better than the Cirque du Soleil M.J. tribute show that I saw back in the U.S. recently. Food was also fantastic. I especially enjoyed the Italian restaurant and the Ceviche bar out by the beach. Also enjoyed the poolside grilling that was done each day and the outdoor evening bar-b-que dinner served poolside. Pool itself was visually stunning with lots of tropical trees and plants. Pool bars were great to hang out at throughout the whole day. In my opinion, the rooms were clean, comfortable and seemed to have all you really needed. Ours was on first level with great view of pool and large lanai. I would without a doubt return to this property even over the other higher end property that I stayed at during the same trip to Cancun (Hyatt Zilara). Thank you Fiesta Americana Condesa and hope see you again next year.
Excellent
10.0
Pros: Food was great as well as location. Great services throughout hotel.
Details
Reviews
Overall 9.0 Excellent
Based on 4,634 reviews
Service
9.1
Location
8.9
Food
8.8
Vibe
8.5
Value for money
8.3
Breakfast
8.2
Room
7.6
WiFi
7.5
Comfort
5.2
Service
9.4
Location
9.0
Pool
8.6
Food
8.5
Cleanliness
8.4
Value for money
8.3
Vibe
8.2
Room
7.3
Location
9.1
Service
9.1
Beach
8.9
Food
8.5
Room
7.3
9.4 Excellent
Pros: Food was awesome
Cons: Time share salesman are annoying
10.0 Excellent
Pros: Exceptionally friendly service that was readily accessible for both english and spanish speakers. Nice variety of food. Facilities and grounds were well maintained. Very clean rooms with potable water in the room. Very large beach with a bar on the beach.
Sea turtles laid eggs on the beach during our stay and we were able to release baby sea turtles into the ocean on one of the nights.
Would definitely stay hear again in the future.
Cons:
6.5 Good
Pros:
Cons: The hosted Víctor, he was very agressive whit us abouth the hotel rewards program
7.1 Good
Pros: Nice pool and bars. Comfort rooms. Close to the beach.
Cons: Staff always wabt tips. Rooms are not clean. Nothing to do inthe evening. Not putting enough alocohol on the drinks. Low variaty of food.
10.0 Excellent
Pros: We stayed last year and came back for more! The grounds are well maintained, the staff is friendly and willing to help. Are flight was cancelled and we were on hold with the airline for more than two hours. The concierge stayed with us the whole time and the hotel staff went out of there way to make sure we had accommodations for the night in the same room. We loved our poolside drink waiter who checked to make sure we had a full cocktail at all times. The poolside restaurant serves the best fish taco's and the overall food was wonderful. We didn't have a bad meal. We love the size of this property, not to big but just enough to keep you entertained. We will definitely be back next year.
Cons:
9.1 Excellent
Pros: The most friendliest and helpful staff I've ever experienced. They definitely go the extra mile with a smile.
Cons: The food was a disappointment, and the alcohol was not the best. Maybe having more of a variety and top shelf . You could offer an all inclusive upgrade to offer better selections. the all inclusive upgrade would require a different color band and pay extra.
4.0 Okay
Pros: By beach, free drinks
Cons: Staff was rude. Rooms and restaurants were warm and muggy.
Customer service was poor.
7.1 Good
Pros: The staff was very friendly. Besides their timeshare sales shpiel, they didn't try to up sell us or push us into any additional purchases. The restaurants on the property were really good; much better than other all inclusives we are familiar with.
Cons: Even though we were in an upgraded room, the new fixtures were already coming off of the walls. Some of the outlets weren't connected to anything. Also, there were millions of ants. They sprayed on our balcony and in the room while we were there. My husband and I were eaten up.
9.6 Excellent
Pros: Great service, best I've ever had
Cons: I'm in a clinic now with all the typical symptoms of "Mexico", but unless it's from unknown bugs in the room then it's not their fault anyway
4.5 Okay
Pros: It was ok. Nothing special. It was too expensive for the value. Staffs were helpful.
Cons: Old resort. Rooms were cold even I took one of the best ocean front room. The Lock didn't work. Door got stuck several times. To me it doesn't worth the money we spent
10.0 Excellent
Pros: Hotel staff were top notch. Bartending staff, especially Armando, Rudulfo & Carlos were great and really made our stay exceptional. All inclusive drink quality was better than expected and includes decent brands like Cabo, Hornitos, Barcardi, Jack, etc. By the second day, our drinks were made without having to ask as they remember your name and what you like to drink. Also appreciated that the lobby bar stays open til 1am, The Michael Jackson show that was preformed was better than the Cirque du Soleil M.J. tribute show that I saw back in the U.S. recently. Food was also fantastic. I especially enjoyed the Italian restaurant and the Ceviche bar out by the beach. Also enjoyed the poolside grilling that was done each day and the outdoor evening bar-b-que dinner served poolside. Pool itself was visually stunning with lots of tropical trees and plants. Pool bars were great to hang out at throughout the whole day. In my opinion, the rooms were clean, comfortable and seemed to have all you really needed. Ours was on first level with great view of pool and large lanai. I would without a doubt return to this property even over the other higher end property that I stayed at during the same trip to Cancun (Hyatt Zilara). Thank you Fiesta Americana Condesa and hope see you again next year.
Cons: I understand this is a family hotel, but kids should not be allowed to sit up at the bars. Several times, I saw children sometimes with and without their parents drinking non alcoholic drinks up at the pool/beach bars. Why some parents think this is ok, is beyond me. When I have my kid with me, I never allow him to sit at the bar.
10.0 Excellent
Pros: Food was great as well as location. Great services throughout hotel.
Cons: The beds were not very comfortable
Fiesta Americana Condesa Cancun is a four-star hotel that is situated on the beach. It's a popular destination for tourists and travelers thanks to the wide range of accommodations and amenities. The hotel is easily reached via private transportation or complimentary shuttle, and the surrounding area also has a lot to offer. Guests at Fiesta Americana Condesa Cancun will find themselves within walking distance of the Adventure Sports Center, as well as right on the beach, so there is plenty of fun to have in the sun and on the water. There are also a number of nearby historical sites, golf courses, and museums to check out. Within driving distance, guests will find a number of restaurants and shops. For those who would like to arrange something more adventurous, there are private charters, scuba diving trips, and water sports that can be enjoyed. The hotel has a number of options when it comes to rooms and sizes. The rooms can range from standard options with king size beds to presidential suites that feature family-style amenities such as two bedrooms, one studio, a total of four bathrooms, a separate lounge, a full dining area and kitchen, plasma TVs with premium satellite channels, Wi-Fi access, and a spacious private terrace with patio furniture. Other amenities for rooms also include safes, bathrobes, minibars, coffee makers, and whirlpools. There is a lot of options when it comes to fine dining and fun places to eat. Fiesta Americana Condesa Cancun offers guests a variety of cuisines, ranging from Mexican to Italian and American to Japanese. There are also activities throughout the day and night that guests can enjoy, including some that are specifically tailored for kids.
The Hard Rock Hotel Cancun offers guests a relaxing and scenic all-inclusive experience for singles, couples, and families. The hotel is hip and modern, with a full range of amenities and activities to ensure that guests are never bored. The hotel offers a wide selection of accommodations that will suit parties of all sizes. Each room comes with a double Hydro-Spa tub, a private balcony, a mini bar, flat LCD TVs with satellite access, a Bluetooth-enabled clock radio, and the hotel’s Rock Spa brand of amenities. Other special hotel features include a top-shelf, in-room liquor dispenser, room service, unlimited access to the golf course, fitness center, pool and beachside services, free Wi-Fi, and unlimited phone calls to the continental U.S. and Canada. All packages are all-inclusive, meaning that guests have 24/7 access to food, cocktails, and in-room drinks. There are nine world-class restaurants that guests can choose from including Zen for Asian-inspired fine dining, Ciao for internationally inspired breakfast and Italian cuisine, or Ipanema, which serves the Caribbean and authentic Brazilian food. There are also other delis and cafes that offer a variety of casual dining experiences. The Hard Rock Hotel Cancun makes it easy for guests to relax with several pools and a full on-site spa. Guests can take advantage of massages, facials, body treatments, and other techniques that will rejuvenate the mind, body, and soul. The hotel has a lagoon-style pool, water sports activities, swim-up bars, and three outdoor Hydro-Spa tubs. Guests can also experience local cultural attractions like Chichen Itza, Tulum Express, swimming with dolphins, jungle tours, and scuba diving. The Hard Rock Hotel Cancun offers guests a rock star experience without the hassle. Beautifully situated along the beach, this hotel strives to provide something for everyone.
Overall 9.0 Excellent
Based on 4,032 reviews
All Reviews
- All Reviews
- Families
- Couples
Excellent
10.0
Pros: Food, spa and pool
Good
6.2
Pros: Pool snacks were very good, they also have some activities which are quite fun (pool foam party for example).
Zen restaurant (Japanese/Asian) was very good, plus the service was always great.
Excellent
8.0
Pros: Fantastic staff!! Great food and lots of entertainment...
Excellent
9.1
Pros: Wonderful service! many restaurant options within the hotel, entertainment at the pool, drinks at all times, nightclubs inside the hotel ... many entertainment options.
Excellent
10.0
Pros: This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options available on site. You literally never have to leave the resort unless you want to explore. I thought that with unlimited alcohol included that it would be crawling with drunk people, but everyone was the right type of pleasantly buzzed or totally sober. No puking anywhere that I saw. The staff had exceptional service that I have not found anywhere else. While you don't have to leave the hotel if you don't want to, there are lots of tours and excursions that you probably should look into if you have never visited the area before, and I definitely recommend a night out to It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.
Excellent
8.0
Pros: Friendly stay all inclusive w 24 hour room service
Okay
4.8
Pros: I liked that the hotel had everything easy to get to not a lot of walking around. Kid friendly
Details
Reviews
Overall 9.0 Excellent
Based on 4,032 reviews
Location
8.9
Vibe
8.8
Service
8.7
Food
8.3
Room
7.7
WiFi
7.6
Breakfast
7.5
Amenities
7.5
Value for money
6.7
Comfort
5.2
Service
8.5
Location
8.5
Food
8.3
Room
6.8
Service
8.6
Food
7.9
Room
7.1
10.0 Excellent
Pros: Food, spa and pool
Cons:
6.2 Good
Pros: Pool snacks were very good, they also have some activities which are quite fun (pool foam party for example).
Zen restaurant (Japanese/Asian) was very good, plus the service was always great.
Cons: In general terms it is a good hotel but expensive for what they actually offer, I wouldn't recommend it unless it was cheaper (for the same money you can go somewhere way better).
The things I did´t like:
- Hard Rock Hotels are no the same everywhere, we stayed at Panama Megapolis last year and was nicer, it had better rooms, facilities (eg: under water speaker in the pool) and service.
- They host Weddings so you need to consider that large groups may be staying as well. In our case, the group staying was definitely NOT what I expected, besides being way too loud and quite drunk, they where rude, just consider that on the Wedding night some of the girls almost got into a fight with local hookers who where in the lobby bar (smash bar), after this, bar tenders kept on giving them alcohol which I think is unacceptable (toilets even ended up puked) (you need to consider that there were families with kids when this happened, plus, what are hookers doing in the lobby in the first place??).... Ok, we all wanna have fun, drink and laugh, but this isn't "college spring break"!!
- Jetted pool is for "VIPs" only and not available for regular guests in the main pool area (the thing is that "VIPs" didn't use it much, so usually was available but "unreachable").
- It is a loud hotel, one night the Karaoke (held just by the pool) was on up until 2 am (my wife says it was until 4, but I fell asleep before she did xD).
- In some places the service was not good, one night at smash bar it took me 15 minutes to get a dink (bar tenders where only looking for tips), next day I went down with all my 1 dollar bills and everything changed!!
8.0 Excellent
Pros: Fantastic staff!! Great food and lots of entertainment...
Cons: Our privacy lights were broken, it sounded like a construction site all night just outside our door...
9.1 Excellent
Pros: Wonderful service! many restaurant options within the hotel, entertainment at the pool, drinks at all times, nightclubs inside the hotel ... many entertainment options.
Cons: The main negative point is the smell of the bathroom drain. I stayed in a room on the 10th floor and decided to stay another day so they stay me on the 5th floor the smell is very unpleasant ... you have to take a shower and something by plugging the drain so that the odor does not go to the room. My friends were staying on the 3rd floor the odor was even worse!
10.0 Excellent
Pros: This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options available on site. You literally never have to leave the resort unless you want to explore. I thought that with unlimited alcohol included that it would be crawling with drunk people, but everyone was the right type of pleasantly buzzed or totally sober. No puking anywhere that I saw. The staff had exceptional service that I have not found anywhere else. While you don't have to leave the hotel if you don't want to, there are lots of tours and excursions that you probably should look into if you have never visited the area before, and I definitely recommend a night out to It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.
Cons: It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.
8.0 Excellent
Pros: Friendly stay all inclusive w 24 hour room service
Cons: The fact that we were told ocean view but not guaranteed ... the extra 30% charged for services with resort points
4.8 Okay
Pros: I liked that the hotel had everything easy to get to not a lot of walking around. Kid friendly
Cons: I checked in and didn't receive a special set up in my room like I had on my last visit. I also was not told about my resort credits and when I asked about them checking out they told me I had to use them that day. I was very upset because I could of used them the 3 days I was there. No one had told me about how many credits I had upon checking in.
Nestled on the beach, this Hotel Zone resort is within 3 mi (5 km) of Ballenas Beach, La Isla Shopping Mall, and Delfines Beach. El Rey Ruins is 2.2 mi (3.5 km) away.
Live Aqua Beach Resort Cancun is an all-inclusive resort located in the heart of Cancun, Mexico. Guests can enjoy amenities like the Feel Harmony Spa, relaxing in the pool, swimming with dolphins, and fishing. Adventurists will love the wide variety of recreational activities that the hotel has to offer. Some of these include diving, snorkeling tours, riding on jet skis, and parachuting. For guests who wish to relax for the day, an infinity pool is available here with a concierge to provide drinks, food, books, and magazines upon request. Plenty of lounge chairs and umbrellas are also available. Guests may also relax at the Feel Harmony Spa, which includes services like massages, aloe vera wraps, facials, and fruit exfoliations. A beauty salon is also included in the spa, which offers makeup, nail, and hair services. Guests may also opt for the spa packages at Live Aqua, which includes unlimited use of the steam room, sauna, jacuzzi, and hydro-reflexology services. This adults-only resort offers live music and a DJ throughout most nights. It has restaurants like Hidden Garden, Akka Bar, Sushi Station, and Sea Corner for visitors to choose from. A large selection of wine, cocktails, beer, and champagne are also available to pair with meals. Each room at Live Aqua features modern furnishings, comfortable beds, and a balcony that overlooks the beach below. Guests will also enjoy the iHome, and the individual climate control settings offered in the suites.
Overall 9.0 Excellent
Based on 2,751 reviews
All Reviews
- All Reviews
- Couples
- Families
Good
7.1
Pros: Nice grounds, although it looks likes its getting a little older.
Staff was great, every single one of them
Spa was great.
Good
6.2
Pros: The hotel is suppossed to ve o e of the best in Cancun, but it is a great disapointment
Excellent
10.0
Pros: A great place, I met my kids there for some relaxing togetherness! The staff is friendly, helpful without being pushy. The place is clean, beautiful and laid back. People from all over the world to meet and enough food variety to keep you from getting bored.
Excellent
10.0
Pros: The perfect hotel - paradise.
Excellent
10.0
Pros: Gorgeous property, delicious food, excellent location. Highly recommend !
Good
6.0
Pros: Food was not good , place could use some updates
Excellent
9.1
Pros: The pools are amazing, the grounds well kept and the staff are all friendly.
Okay
5.4
Pros: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us
Details
Reviews
Overall 9.0 Excellent
Based on 2,751 reviews
Beach
9.5
Breakfast
9.3
Service
9.0
Wellness Area
8.8
Pool
8.8
Location
8.8
Food
8.5
Room
8.1
WiFi
7.1
Beach
9.6
Service
9.5
Breakfast
9.4
Location
9.2
Food
9.1
Pool
8.8
Wellness Area
8.8
Value for money
8.4
Room
8.2
Service
8.9
Food
8.7
Location
8.7
Amenities
6.2
7.1 Good
Pros: Nice grounds, although it looks likes its getting a little older.
Staff was great, every single one of them
Spa was great.
Cons: The food was bad. I kept on trying to give this place 2nd and 3rd chances to see if they had anything good. But I was constantly disappointed. It was edible, but far from good. The nail in the coffin is when we got a taco from the airport and it was better than all the food we had at this hotel.
Room felt a little dirty, shower leaked, shower glass door had someone's name scratched into it.
6.2 Good
Pros: The hotel is suppossed to ve o e of the best in Cancun, but it is a great disapointment
Cons:
10.0 Excellent
Pros: A great place, I met my kids there for some relaxing togetherness! The staff is friendly, helpful without being pushy. The place is clean, beautiful and laid back. People from all over the world to meet and enough food variety to keep you from getting bored.
Cons: This visit it wasn't too crowded but I've been there in the past where you have to stalk out your place at the pool. We went because we love the place and got a great deal through Kayak I couldn't afford it at regular price. I would love to get notification that Live Aqua wasn't crowded and had a deal going on - I'd be there again in a minute.
10.0 Excellent
Pros: The perfect hotel - paradise.
Cons: Hotel guests start "reserving" lounge chairs by the pool around 7am by leaving towels there; then they don't come back til much later. This is to be expected I guess, not an issue with the hotel itself. Just good to be aware of before you go.
10.0 Excellent
Pros: Gorgeous property, delicious food, excellent location. Highly recommend !
Cons: Staff is pushy to up-sell other products
6.0 Good
Pros: Food was not good , place could use some updates
Cons:
9.1 Excellent
Pros: The pools are amazing, the grounds well kept and the staff are all friendly.
Cons: The aromatherapy is too strong in some places. Painting going on in the main lobby the day we left - left me with a BIG headache. We had to check out of our room at noon. Planned to grab a quick lunch before leaving but nothing available between 12-1 except room service and a couple of places outside in the 100+ temps.
5.4 Okay
Pros: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us
Cons: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us
Where luxury reigns supreme and is valued in the details that pamper you, creating a memorable experience.
Treasure timeless luxury at JW Marriott Cancun Resort & Spa. Boasting an extensive selection of upscale accommodations to choose from, our hotel also provides convenient access to some of the area's most frequently visited destinations including the Cancun International Convention Center, Mayan ruins and a slew of popular nightlife. Prior to spending a day at the beach or meeting with clients, wind down with a rejuvenating dip in our family-friendly or adult-only infinity pools. After warming up with a swim, finish your workout at our fitness center featuring cardio equipment and free weights. If you wish to simply relax, take a trip to our on-site, Mayan-Inspired Spa which offers ample therapeutic treatments, tennis courts, a steam room and mesmerizing ocean views. Hosting a corporate banquet or wedding reception soon? Reserve one of our eight sophisticated venues with AV equipment, expert caterers and event planners. Next time you're in Mexico, lounge in utmost luxury at JW Marriott Cancun Resort & Spa.
Overall 9.0 Excellent
Based on 1,791 reviews
All Reviews
- All Reviews
- Families
- Couples
Excellent
10.0
Pros: Everything was great.
Awesome staff.
Awesome food.
Awesome service
Excellent
10.0
Pros: I loved staying here. All the staff that worked there were so friendly and nice. They knew our name by the second night. We felt important. The rooms were always clean & housekeeping was always keeping the room looking good and even came back at night to make sure we needed anymore towels or glasses. The waitstaff & bell boys were amazing. Anything we needed they got us it was amazing. I've never stayed in a place that catered to all our wants and needs in a very professional manner.
Excellent
8.0
Pros: overall ambiance,friendly staff, great location.
Good
6.8
Pros: The view and size of the room was very nice.
Excellent
10.0
Pros: Service was really good
Mediocre
2.8
Details
Reviews
Overall 9.0 Excellent
Based on 1,791 reviews
Beach
9.5
Pool
9.2
Location
9.1
Service
9.0
Breakfast
9.0
Room
8.1
Amenities
8.0
WiFi
7.0
Value for money
5.4
Beach
9.6
Pool
9.2
Service
9.1
Location
9.1
Room
7.5
Value for money
5.3
Service
9.1
Location
8.9
Room
7.5
Cleanliness
7.2
Comfort
6.7
Vibe
6.7
Value for money
5.5
10.0 Excellent
Pros: Everything was great.
Awesome staff.
Awesome food.
Awesome service
Cons: Pool and Beach entrance smells like wet carpet.
10.0 Excellent
Pros: I loved staying here. All the staff that worked there were so friendly and nice. They knew our name by the second night. We felt important. The rooms were always clean & housekeeping was always keeping the room looking good and even came back at night to make sure we needed anymore towels or glasses. The waitstaff & bell boys were amazing. Anything we needed they got us it was amazing. I've never stayed in a place that catered to all our wants and needs in a very professional manner.
Cons:
8.0 Excellent
Pros: overall ambiance,friendly staff, great location.
Cons: None
6.8 Good
Pros: The view and size of the room was very nice.
Cons: The service. Also some policies were not shared with me that became an issue. Didn't feel the warm welcome and quality of service I felt at other places I have stayed in that area. Overall disappointed.
10.0 Excellent
Pros: Service was really good
Cons:
2.8 Mediocre
Pros:
Cons: I got descriminated
Treasure timeless luxury at JW Marriott Cancun Resort & Spa. Boasting an extensive selection of upscale accommodations to choose from, our hotel also provides convenient access to some of the area's most frequently visited destinations including the Cancun International Convention Center, Mayan ruins and a slew of popular nightlife. Prior to spending a day at the beach or meeting with clients, wind down with a rejuvenating dip in our family-friendly or adult-only infinity pools. After warming up with a swim, finish your workout at our fitness center featuring cardio equipment and free weights. If you wish to simply relax, take a trip to our on-site, Mayan-Inspired Spa which offers ample therapeutic treatments, tennis courts, a steam room and mesmerizing ocean views. Hosting a corporate banquet or wedding reception soon? Reserve one of our eight sophisticated venues with AV equipment, expert caterers and event planners. Next time you're in Mexico, lounge in utmost luxury at JW Marriott Cancun Resort & Spa.
Paradisus Cancún is an all-inclusive resort that offers a relaxed atmosphere for couples, families and business travelers. Guests are invited to stay in one of the gorgeous suites, all of which feature high-end finishings, marble floors, a warm and comforting color pallet, stunning views and luxurious bedding. The resort itself offers a rich assortment of amenities which visitors are encouraged to take advantage of and enjoy throughout their stay. It has a Kids Zone, non-motorized watersports, more than five dining options, a beautiful 18-hole golf course, live entertainment, and a swim-up bar. Additionally, being situated right on the water makes Paradisus Cancún the ideal spot for visitors of all ages to swim in the crystal clear ocean, explore all that the underwater world has to offer, and make memories. Paradisus Cancún offers nine restaurants and five bars, all of which offer a unique menu. Guests can dine at the Tempo Restaurant, the Fuego Restaurant, the Market Grill, the Blue Agave, and the Avenue Bar. All dishes served at the resort are prepared with freshly caught seafood, seasonal produce, and top of the line ingredients. Thanks to its wonderful weather and amazing scenery, Paradisus Cancún has become a popular location for destination weddings of all sizes. The on-site event planner works closely with couples from all over the world to help couples in creating a fully customized wedding day that will exceed all of their wishes. The resort also hosts conventions, galas, and business meetings. There are plenty of sights, attractions, and places to shop nearby Paradisus Cancún. Visitors can enjoy the Majagua Fishing & Tours, La Gran Rueda Cancun, Plaza la Fiesta, and the Scorpion's Temple.
Overall 8.8 Excellent
Based on 3,812 reviews
All Reviews
- All Reviews
- Families
- Couples
Okay
4.8
Pros: Few staff members were very nice
Good
6.2
Pros: hospitality
Excellent
9.3
Pros: EXCELLENT FOOD, DRINKS AND SERVICE (IN ROYAL SERVICE)
Excellent
9.4
Pros: Gorgeous location & excellent vacation all-around! I would def recommend this hotel!!! Our family of 6 + a baby was hands-down pampered and spoiled by the staff! Shout out to David at Coco’s for making our stay incredible!
Okay
4.8
Pros: The beach was ok
Excellent
10.0
Pros: Even with the hotel at full capacity, I received the very best service.
Excellent
8.0
Pros: This was a wonderful all inclusive resort with beautiful beachfront property! We enjoyed our stay although rooms are a little small and slightly dated. Need a few more beach chairs as well. Overall, a spot we will return to!
Good
6.0
Pros: Accommodations, things to do near, dinners, quiet, plenty of beach and chairs.
Details
Reviews
Overall 8.8 Excellent
Based on 3,812 reviews
WiFi
9.3
Location
8.9
Breakfast
8.8
Pool
8.7
Service
8.2
Food
7.7
Room
6.6
Pool
8.6
Location
8.6
Service
8.0
Amenities
7.5
Food
6.8
Vibe
6.7
Value for money
6.3
Room
6.0
Location
8.9
Pool
8.5
Service
8.3
Food
7.8
Vibe
6.6
Room
5.8
4.8 Okay
Pros: Few staff members were very nice
Cons: I stayed in this hotel few years ago and it was amazing, food, service, rooms, etc. but now it has become a very cheap hotel even the price is very high.
The food might look nice and good but it absolutely horrible. If you are used to have good stuff, beware.
Time share staff is a nightmare! I know they want to make business but they are crossing the line. Thia time they tricked my parents saying that some lady would nicely take them to their room when they arrived, no she took them to this desk where she spent one hour trying to convince them about time ahare,,, really???
We never complain but this time at check out we explained what we didnt like (food, time share, etc) and this staff member just said "oh, sorry. I will write that down" yeah right!!
Also beware: there are 5 different pyramids and the pics that they have online it's only from the renovated rooms. Of course not all of them are renovated and we got stucked in this totally '80's room. Clean but decor is not what thw showed in the website.
We pickes this hotel since my parents have been there at least 7 times, we regret to inform that this is the last time! So so so dissapointing.
It all depends on what you are used to, that's all.
6.2 Good
Pros: hospitality
Cons: too many kids food not that great
9.3 Excellent
Pros: EXCELLENT FOOD, DRINKS AND SERVICE (IN ROYAL SERVICE)
Cons: IF YOU DONT PAY FOR ROYAL SERVICE IS JUST ANOTHER AVERAGE ALL INCLUSIVE.
THEY TOOK A LONG TIME TO CLEAN THE ROOM (ALWAYS AFETER 4 PM)
9.4 Excellent
Pros: Gorgeous location & excellent vacation all-around! I would def recommend this hotel!!! Our family of 6 + a baby was hands-down pampered and spoiled by the staff! Shout out to David at Coco’s for making our stay incredible!
Cons: The hotel had events and activities but were not well-advertised. The kids/teen programs were not well-known. Other hotels post the activities daily. The Paradisus could do better in this area.
4.8 Okay
Pros: The beach was ok
Cons: The $150 a night up sell to get a kind size bed when I though I had paid for one. That was supposed to have a butler but didn't
The restaurants close too early .
People trying to sell me a time share.
The excessive incense and aromatherapy in building 5 barf.
10.0 Excellent
Pros: Even with the hotel at full capacity, I received the very best service.
Cons: The royal service
8.0 Excellent
Pros: This was a wonderful all inclusive resort with beautiful beachfront property! We enjoyed our stay although rooms are a little small and slightly dated. Need a few more beach chairs as well. Overall, a spot we will return to!
Cons:
6.0 Good
Pros: Accommodations, things to do near, dinners, quiet, plenty of beach and chairs.
Cons: Buffets and general access to food, check in we had to haggle for over an hour to get what was promised to us at booking, the concierge messed up a catamaran booking for us, accommodations were dated and just okay.
Perfectly situated on the soft white sand beaches of Cancun, this exclusive beach resort provides the perfect accommodations for your vacation getaway. Paradisus Cancun is a chance to experience the stunning beauty that has made Cancun an international destination in the comfort of a luxury resort on par with the highest standards of excellence. This commitment to quality is why Paradisus Cancun has been awarded Four Diamond honors since 2006 by AAA. Luxurious, spacious and elegantly decorated rooms on a pristine beach that is short 15 minutes from the airport. Whether you are on the beach, at one of the four lagoon-inspired pools, or dining in any of our nine on-site restaurants, our goal is your total satisfaction. Indulge yourself with upgraded Royal Service and let us show you what makes us among the best hotel in Cancun. Tennis, a nine-hole par 3 golf course, Kids Club, YHI Spa and a Family Concierge option give you plenty to do and ways to explore during a picture perfect Cancun dream vacation.
Featuring ocean view or oceanfront rooms and suites, facing a white, powdery sand beach and brilliant turquoise water, this oceanfront resort is just minutes from The Cancun Center and main shopping and entertainment areas.
Overall 8.6 Excellent
Based on 4,357 reviews
All Reviews
- All Reviews
- Couples
- Families
Okay
5.3
Pros: Location and some services.
Excellent
10.0
Pros: Love entertainment staff
Ubaldo manager of food and beverages was amazing!
Super clean resort
Multiple jetted showers the best!
Good
6.8
Pros: + Property:
Nice landscaping, beautiful beach front, excellent "adult only" pool.
Overall it was nicely maintained.
Royal tower room was beautiful with a large balcony, huge bathroom, couch/sitting area, and unobstructed view of the ocean.
+ Staff:
Bartenders & wait staff at the adult pool and rooftop bar were awesome.
Waiters at all of the restaurants were good.
Cleaning/maid staff were excellent and kept our room looking spectacular everyday.
The Royal Tower concierge (Gabriela) was very helpful with accommodating a special request we had.
+ Food:
Good variety. Dinner at the Oriental, and breakfast buffet were the best meals we had during our stay.
Excellent
8.5
Pros: Everything was amazing! All the staff were amazing, except check in boy.
Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.
Details
Reviews
Overall 8.6 Excellent
Based on 4,357 reviews
Location
9.2
Cleanliness
8.8
Service
8.2
Room
8.0
Breakfast
7.9
WiFi
6.3
Wellness Area
5.9
Location
9.3
Cleanliness
8.9
Beach
8.8
Service
8.3
Pool
8.2
Room
7.9
Breakfast
7.7
Value for money
7.4
Amenities
7.3
Food
6.9
Comfort
6.2
Location
9.0
Cleanliness
9.0
Beach
8.8
Service
8.4
Pool
8.4
Room
7.8
Food
6.7
Vibe
6.4
5.3 Okay
Pros: Location and some services.
Cons: Room is not quite comfortable. Small bathroom, TV didn't work all the time and shower wasn't very good. Hotel is ok but for the price I espected much much more.
10.0 Excellent
Pros: Love entertainment staff
Ubaldo manager of food and beverages was amazing!
Super clean resort
Multiple jetted showers the best!
Cons:
6.8 Good
Pros: + Property:
Nice landscaping, beautiful beach front, excellent "adult only" pool.
Overall it was nicely maintained.
Royal tower room was beautiful with a large balcony, huge bathroom, couch/sitting area, and unobstructed view of the ocean.
+ Staff:
Bartenders & wait staff at the adult pool and rooftop bar were awesome.
Waiters at all of the restaurants were good.
Cleaning/maid staff were excellent and kept our room looking spectacular everyday.
The Royal Tower concierge (Gabriela) was very helpful with accommodating a special request we had.
+ Food:
Good variety. Dinner at the Oriental, and breakfast buffet were the best meals we had during our stay.
Cons: - Property:
**BEWARE** when booking that this resort goes by "building type" and not "room type."
I thought we had booked a room with a King bed but was told there were none available, but we could upgrade to a "Royal Tower Room" with a King for $240 USD.
After much frustration and back and forth with person at the front desk, he offered us a "COMPLIMENTARY UPGRADE" to the "Royal Tower Room".......for $50 USD cash he put directly into his pocket.
Also -- the 1 and only hot tub was located near the family pool and was filled with young children everyday.
There was feces sitting on the steps to the hot tub that were there for at least a half hour before someone pointed them out to maintenance and they were cleaned up; absolutely gross.
And if you're looking for late night activities, you'll have to leave the resort because the last bars closed at 100 AM.
- Staff:
They always seemed to be trying to sell you on something.
Beware, the workers in the lobby are not the actual concierge (even though they will tell you they are), they are actually selling timeshare. The real concierge is the opposite direction, near the elevators/banquet hall.
Wait staff at the restaurants generally would not refill our water glasses unless we specifically asked them to.
- Food:
Quality was "OK". There was nothing I would go back for.
8.5 Excellent
Pros: Everything was amazing! All the staff were amazing, except check in boy.
Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.
Cons: Checking in was horriable! After traveling 8 hours and having a young man that seemed very irritable and didn't seem he liked his job to much, was a little frustrating. We received nothing paper wise or conversation about things to do or any info about the resort. No towel cards, maps, agenda paper, nothing!! Just a room key.
Check out was good. Thank goodness it was a different person.
Not really any activities at night though.
Featuring ocean view or oceanfront rooms and suites, facing a white, powdery sand beach and brilliant turquoise water, this oceanfront resort is just minutes from The Cancun Center and main shopping and entertainment areas.
Celebrate your style at Aloft Cancun, a hip new hotel where you'll be steps away from the convention center. We offer easy-breezy access to the beach, upscale shopping, sizzling entertainment, vibrant nightlife and the best restaurants in town. Meet and mingle with friends at our w xyz(SM) bar, grab a sweet, savory or healthy snack from Re:fuel by Aloft(SM), our 24/7 pantry or play in our Re:mix(SM) lounge. Plus, you can always stay connected with free hotel-wide wired and wireless High Speed Internet Access! Breeze into one of our Aloft rooms, featuring our ultra-comfortable signature bed, walk-in shower, custom amenities by Bliss® Spa and more. Our plug & play connectivity station charges all your electronics and links to the 42” LCD TV to maximize work and play.
Overall 8.6 Excellent
Based on 3,055 reviews
All Reviews
- All Reviews
- Couples
- Families
- Solo
- Business
Excellent
10.0
Pros: Well located in the turístico area of Cancun. Just minutes away from the beach. Excellent attention and courteous staff. Everyone was attentive and friendly. Ample room with good facilities that include a gym and a sauna. The breakfast buffet was awesome and they offer complimentary valet parking. Would go back anytime.
Okay
4.0
Pros: Location
Mediocre
2.0
Pros: Nothing
Excellent
10.0
Pros: Amazing Service! They were so kind and respectful.
Excellent
9.1
Pros: Aloft is really close to the beach and restaurants. It's also close to clubs, if that's your thing, but not too close, that you'd be bothered by the crowd/noise.
The staff there is really really nice. We loved the food and drinks at the restaurant/ bar and spending time at the rooftop pool.
The pool table was also nice.
Excellent
10.0
Pros: Excellent staff attentions
Excellent
9.7
Pros: - Staff was great
- On-site restaurant was good
- Location was great. Right next to supermarket and the "downtown" area. Mild blend of local culture and "hotel" culture.
- Not far from bus station (10$ by taxi)
- Free bottled water when they cleaned the room
- Free safe in the room
- WiFi wasn't fast, but it was nice to have! Netflix worked just fine.
Mediocre
2.8
Pros: Lazy/rude just seems like they are not in the customer service business
Excellent
9.7
Excellent
8.2
Pros: perfect location for cancun nightlife scene and transportation in hotel zone
Excellent
10.0
Pros: Great location in the busiest part of the night life zone. The decorative style and ambient playlist is best suited for the younger audiences. Room soundproofing is excellent despite having stayed in a very busy season
Excellent
10.0
Pros: Well located in the turístico area of Cancun. Just minutes away from the beach. Excellent attention and courteous staff. Everyone was attentive and friendly. Ample room with good facilities that include a gym and a sauna. The breakfast buffet was awesome and they offer complimentary valet parking. Would go back anytime.
Details
Reviews
Overall 8.6 Excellent
Based on 3,055 reviews
Location
9.6
Service
8.7
WiFi
8.5
Comfort
7.2
Room
7.0
Value for money
6.9
Beach
6.9
Amenities
6.7
Cleanliness
6.0
Breakfast
5.7
Wellness Area
4.9
Location
9.7
Service
8.3
WiFi
7.4
Comfort
7.2
Beach
7.1
Value for money
6.6
Room
6.3
Amenities
6.3
Breakfast
5.8
Cleanliness
5.3
Location
9.7
Service
8.8
Value for money
7.1
Amenities
6.8
Comfort
6.7
Beach
6.5
Room
5.9
Cleanliness
5.7
Location
9.5
Service
8.9
Comfort
7.0
Amenities
6.3
Cleanliness
6.1
Room
5.9
Location
9.5
Service
8.4
10.0 Excellent
Pros: Well located in the turístico area of Cancun. Just minutes away from the beach. Excellent attention and courteous staff. Everyone was attentive and friendly. Ample room with good facilities that include a gym and a sauna. The breakfast buffet was awesome and they offer complimentary valet parking. Would go back anytime.
Cons:
4.0 Okay
Pros: Location
Cons: Where should I start
2.0 Mediocre
Pros: Nothing
Cons: The malfunctions alarms going off all night and having more then we agreed to charged to my credit card after our stay. They should have paid us to stay there. This is my first negative review out of hundreds of hotel stays.
10.0 Excellent
Pros: Amazing Service! They were so kind and respectful.
Cons:
9.1 Excellent
Pros: Aloft is really close to the beach and restaurants. It's also close to clubs, if that's your thing, but not too close, that you'd be bothered by the crowd/noise.
The staff there is really really nice. We loved the food and drinks at the restaurant/ bar and spending time at the rooftop pool.
The pool table was also nice.
Cons: It was a not big deal, but it's sort of weird that the bathroom doors are somewhat see-through. It can get awkward if you need more privacy.
10.0 Excellent
Pros: Excellent staff attentions
Cons: There's not towels for beach.
9.7 Excellent
Pros: - Staff was great
- On-site restaurant was good
- Location was great. Right next to supermarket and the "downtown" area. Mild blend of local culture and "hotel" culture.
- Not far from bus station (10$ by taxi)
- Free bottled water when they cleaned the room
- Free safe in the room
- WiFi wasn't fast, but it was nice to have! Netflix worked just fine.
Cons: - Shower was a waterfall-type (which was cool) but the water pressure was abysmal
- Bathroom was absurd. It's like a sliding door? No privacy whatsoever.
- No beach access. Beach was across the street so it wasn't too bad, though.
- If I'm picking nits, the elevators took forever sometimes.
2.8 Mediocre
Pros: Lazy/rude just seems like they are not in the customer service business
Cons: Just really bad service
9.7 Excellent
Pros:
Cons: Hot water was in and out
8.2 Excellent
Pros: perfect location for cancun nightlife scene and transportation in hotel zone
Cons: strange smell in room from the cleaning products, possibly used to cover up moldy smell
10.0 Excellent
Pros: Great location in the busiest part of the night life zone. The decorative style and ambient playlist is best suited for the younger audiences. Room soundproofing is excellent despite having stayed in a very busy season
Cons: I had trouble connecting and using the room WiFi despite the router being across the hall from my room. However, I was able to connect in the lobby.
10.0 Excellent
Pros: Well located in the turístico area of Cancun. Just minutes away from the beach. Excellent attention and courteous staff. Everyone was attentive and friendly. Ample room with good facilities that include a gym and a sauna. The breakfast buffet was awesome and they offer complimentary valet parking. Would go back anytime.
Cons:
Celebrate your style at Aloft Cancun, a hip new hotel where you'll be steps away from the convention center. We offer easy-breezy access to the beach, upscale shopping, sizzling entertainment, vibrant nightlife and the best restaurants in town. Meet and mingle with friends at our w xyz(SM) bar, grab a sweet, savory or healthy snack from Re:fuel by Aloft(SM), our 24/7 pantry or play in our Re:mix(SM) lounge. Plus, you can always stay connected with free hotel-wide wired and wireless High Speed Internet Access! Breeze into one of our Aloft rooms, featuring our ultra-comfortable signature bed, walk-in shower, custom amenities by Bliss® Spa and more. Our plug & play connectivity station charges all your electronics and links to the 42” LCD TV to maximize work and play.
Overall 8.5 Excellent
Based on 3,866 reviews
All Reviews
- All Reviews
- Families
- Couples
Good
6.8
Pros: Staff were great, a la carte restaurants were awesome and the beach was amazing. Staff in the buffett, a la cartes and beach bar specifically were great.
Excellent
10.0
Pros: Price
Oceanfront
clean
all-inclusive (drinks and alcohol)
Friendly
Good
7.4
Pros: It is great for those families traveling with kids. They have at least 4 swimming pools, plus a dedicated kids swimming/playing area with slides and other activities. Kids loved it. The food was also pretty good, even though it is an all inclusive and taking into account the quantity of food they have to prepare.
Good
6.5
Pros: Staff are very friendly and speak English and Spanish- very helpful and sweet staff!
Beautiful beach and rooms are simple but clean.
Mediocre
3.7
Pros: We didn't like much but try to make the best of it since we already there
Okay
5.7
Pros: Food was ok. The French restaurant was very good. Their onion soup was superb.
Excellent
8.8
Pros: The service was amazing. We went during one of the busiest times of year and still did not wait long for anything. We really liked the adult pool and the service there. I have been to 3 all inclusives at about this cost and thought the buffet was better than the others. The other restaurants were good, not great. Loved the bread and salad at the Italian restaurant and liked the food at the Mexican and French restaurants best
Okay
4.0
Pros: + Location
+ Beach
Details
Reviews
Overall 8.5 Excellent
Based on 3,866 reviews
Location
8.5
Service
8.4
WiFi
8.2
Breakfast
7.3
Room
6.5
Amenities
6.0
Wellness Area
5.6
Comfort
3.7
Service
8.6
Value for money
8.3
Location
8.2
Pool
7.8
Food
6.6
Amenities
6.1
Vibe
6.0
Room
5.6
Comfort
3.7
Service
8.2
Value for money
8.2
Food
6.5
Room
6.0
6.8 Good
Pros: Staff were great, a la carte restaurants were awesome and the beach was amazing. Staff in the buffett, a la cartes and beach bar specifically were great.
Cons: Beds weren't the most comfortable but not a big issue. Lots of great staff but a lot of bars were understaffed making for long lines. Elevators were continuously down for maintenance and were very slow.
10.0 Excellent
Pros: Price
Oceanfront
clean
all-inclusive (drinks and alcohol)
Friendly
Cons: Nothing
7.4 Good
Pros: It is great for those families traveling with kids. They have at least 4 swimming pools, plus a dedicated kids swimming/playing area with slides and other activities. Kids loved it. The food was also pretty good, even though it is an all inclusive and taking into account the quantity of food they have to prepare.
Cons: The hotel shows its age (about 30 years old). Starting with the lobby and the receptionist desk, you can tell on the walls and ceiling that it has had its damages and repairs. The staff was okay, but I've dealt with nicer staff at other hotels. There is a hotel next door, which was hit by a big hurricane 10 years ago and never got fixed, so depending on who you are and what type of person you are, this could be an eye sore.
6.5 Good
Pros: Staff are very friendly and speak English and Spanish- very helpful and sweet staff!
Beautiful beach and rooms are simple but clean.
Cons: Cheap food, watered down cheap drinks and too "touristy". I felt like I wasn't really in Mexico. Couldn't wait to get back to Texas for some real Mex food. People CONSTANTLY trying to sell you time shares, stuff, souvenirs. It was a beat down.
3.7 Mediocre
Pros: We didn't like much but try to make the best of it since we already there
Cons: The buffer was terrible and the noises was so bad you can hear every noise around you and the music from some night club is so loud from 10pm to 2am and our room was all the way at the end and house keeping would clean room but don't leave is with any towels had to call house keeping 2 times after 1 hour they bring the towels . We been coming to Cancun for the last 6 years and this have to be the worse resort. Spend a little more money and stay at Better resorts definitely not coming back
5.7 Okay
Pros: Food was ok. The French restaurant was very good. Their onion soup was superb.
Cons: For a resort that advertises that gratuities and taxes are included in the price the staff seem to only want to serve you if they know you would give tip. Very rude reception staff. They were very unapologetic when we were complaining about dangerous paint fumes seeping in from the lower room. My spouse felt dizzy and almost fainted after a few seconds in the room. The reception staff had an annoyed face and replied “so what do you want us to do”
8.8 Excellent
Pros: The service was amazing. We went during one of the busiest times of year and still did not wait long for anything. We really liked the adult pool and the service there. I have been to 3 all inclusives at about this cost and thought the buffet was better than the others. The other restaurants were good, not great. Loved the bread and salad at the Italian restaurant and liked the food at the Mexican and French restaurants best
Cons: Music at the adult pool and adult bar were not good and heard a lot of complaints. The restrooms downstairs from the adult pool smelled really bad. They seem to do a wonderful job with families and activities for children. Since we went with a group of families this worked out well and everyone was happy. Making reservations was sometimes difficult. Did not care for Wayne's Boots steak but the bull was fun.
4.0 Okay
Pros: + Location
+ Beach
Cons: - Slow in check in process (and lobby witout AC, its a sauna)
- Only 3 elevators for the whole hotel and one was broken. And again, a its a sauna. We had to take the stairs many times and what you see and smell in there is something you won't like to know or remember.
- Facilities are old and require a big maintainance and or refubrish
- Buffet food is really bad, horrible I would say and again buffet facility with no AC and is a sauna.
- Pools were always overcrowded, not a place you want to be and/or relax
- Slow service in bars.
- Room service is available but with a extra charge.
- Minibar with little options, two beers and water.
- Definetly, it is not a 5 stars hotel, I would barely say it is a 3 stars hotel.
Seadust Cancun Family Resort is a family-friendly, all-inclusive Caribbean retreat designed to help create memories to last a lifetime. It's also an ideal destination for singles, couples, and group travelers, offering a range of amenities and activities. Located on the famous beaches of Cancun, Seadust Cancun Family Resort is just a 10-minute drive from the Cancun International Airport. It's situated within close proximity to many area attractions, including Ruinas del Rey, the Mayan Museum, Coral Market, Delfines and Kukulkan Beaches, and La Isla and Forum Squares. Accommodations at Seadust Cancun Family Resort are elegant and relaxing. Guests can choose from the Family Suite with ocean views, king and bunk beds, furnished balcony, and minibar, the Club Suite with jacuzzi, private balcony, complimentary cruise offer, and adults-only breakfast, and the large Ocean Front Suite with a jacuzzi on its private balcony, walk-in closet, complimentary cruise, adults-only breakfast, and gourmet in-room dinner. Seadust Cancun Family Resort has many on-site activities for guests to enjoy. Kids can have fun at the Kids’ Club and play endless mini-golf games. Adults can relish free access to the fitness center and live entertainment, including the lively karaoke bar. Family time at the movie theater and splashing around in one of the resort's four pools can surely be memorable. Dining at Seadust Cancun Family Resort is designed to delight diners of all ages and tastes. Bora Bora offers casual fare in a cafeteria setting, while Big Ben Steakhouse will sate hearty appetites. Restaurant El Maguey serves authentic Mexican eats, and Paola’s Sports Bar is the ideal place to catch a game and sip some brew. Whether traveling with the entire family or on a romantic escape for two, Seadust Cancun Family Resort is designed to make guests’ Caribbean getaway one steeped in comfort and luxurious amenities.
Overall 8.4 Excellent
Based on 3,461 reviews
All Reviews
- All Reviews
- Families
- Couples
Excellent
8.2
Pros: the ocean view from the room was beautiful .
Okay
5.7
Pros: Room was very large, decent amenities. View from room was good. Beach adjoining hotel was beautiful. Adult pool wasn't bad, but was on lagoon side. Should be on ocean side. Put the kids on the lagoon side
Okay
5.7
Pros: All of the staff was nice.
Excellent
9.4
Pros: Beautiful place and great services!
Good
7.7
Pros: We like the food....it was amazing!!! Lots to chose from.
Details
Reviews
Overall 8.4 Excellent
Based on 3,461 reviews
Service
8.5
Location
8.3
Breakfast
6.9
Amenities
6.2
Cleanliness
5.9
Room
5.7
WiFi
5.2
Comfort
4.2
Service
8.5
Location
7.9
Pool
7.6
Breakfast
7.4
Vibe
6.3
Amenities
6.3
Room
5.2
Comfort
4.2
Service
8.7
Location
8.0
Room
5.1
8.2 Excellent
Pros: the ocean view from the room was beautiful .
Cons: last 10 years I went to Cancun every year and Parnassus was the only resort that did not have mini refrigerator with drinks on it. We drink a lot of water during the night and early morning and it made our stay uncomfortable.
5.7 Okay
Pros: Room was very large, decent amenities. View from room was good. Beach adjoining hotel was beautiful. Adult pool wasn't bad, but was on lagoon side. Should be on ocean side. Put the kids on the lagoon side
Cons: Food was average at best
Bars were open sporadically
When it rained it was like walking through a rainforest--only problem was I was indoors!
5.7 Okay
Pros: All of the staff was nice.
Cons: The food. No flavor.
The elevators kept breaking down.
The entire facility needs to updated.
9.4 Excellent
Pros: Beautiful place and great services!
Cons: The only bad thing is that we waited almost 3 hours to get our room ready.
7.7 Good
Pros: We like the food....it was amazing!!! Lots to chose from.
Cons: We didn't like the fact after getting there on time for check in (check in is at 3pm) they told us, our "room" wasn't ready, until 4pm!!!!....woow really...after many times checking to see if our room was ready, finally 40 mins later they gave it to us...now check out, same line for check in/check out....people were getting impatient. we only needed our check out pass (we turn in keys early am, to avoid line) but still end up waiting in line!!!...
Seadust Cancun Family Resort is located at the best beach of the Cancun hotel zone. Its only 10 minutes away from Cancun International Airport and 20 minutes from downtown Cancun. Enjoy 7 different a la carte restaurants (no reservation needed & limitless), that include an excellent gastronomic variety like Mexican, Italian, Japanese, French, Steak House and New York Deli. 3 snacks and food court with 11 stations, 11 bars, 24 hrs room service. Free wifi, 5 swimming pool, 3 Jacuzzis, Treasure Island kids water park, mini club, two lighted tennis court, 1 lighted multi-use court, fitness center, sauna and steam room, movie-style theater for 380, convention center and meeting room for up to 800 people.
Omni Cancun Hotel & Villas is an all-inclusive resort in Cancun that provides guests with the spirit of Mayan culture and lavish amenities. Hotel highlights include a full-service spa, all-inclusive dining choices, and a plethora of daily resort activities. Adults can unwind at the day spa in the resort that provides treatment options like massages, facials, haircuts, and manicures. Special packages are also available here for groups or for individuals who wish to spend a full day at the spa. This resort also has many outdoor activities to choose from. Some of which include swimming in the pool, raising turtle awareness through the Turtle Program, and relaxing on one of many white sandy beaches. Kid parties are also available here on Sundays, which includes fun games and piñata contests. Water sports, fishing, and boating activities are popular here as well. Guests may indulge in thrilling bingo nights, or learn how to dance through the exciting classes at Omni Cancun Hotel & Villas. For a dining experience that highlights Mexican and Caribbean food, visitors will enjoy the variety of bars and restaurants here. Guests can dine at Da Vinci Restaurant, La Vista, and La Paloma. The all-inclusive menus include unlimited food, drinks, and room service at any time of the day. Omni Cancun Hotel & Villas has rooms that are decked with marble floors, large windows, and comfortable seating areas. Three-story villas with more than 2,000 square feet of space and suites like the Presidential with a full living and dining room along with a rooftop terrace are also offered here for a premier lodging experience. When vacationing in Cancun, travelers can indulge in the thrill of water sports and upscale spa services at the Omni Cancun Hotel & Villas.
Overall 8.4 Excellent
Based on 2,569 reviews
All Reviews
- All Reviews
- Families
- Couples
Excellent
8.0
Excellent
8.2
Pros: I think for the money this was an excellent choice for an all inclusive. The buffets were varied enough to keep me coming back and the Italian restaurant was surprisingly good.
Excellent
9.1
Pros: The hotel was nice, the staff was really friendly and a great experience all around. Arturo and Ignacio were excellent and provided top notch service! We enjoyed the pool staff, activities, music, games, food choices, beach and view. I think for the money this was an excellent choice for an all inclusive. We will certainly come back again!
Excellent
10.0
Pros: This is a great family resort. Great staff, beautiful beach and a wide selection of yummy food. I highly recommend this resort!
Good
6.0
Pros: Most of th staff was quite friendly. Liked that smoking was not allowed,
Excellent
9.4
Pros: The receptionsit LULU was amazing, our first point of contact at the hotel. Everyone was so ready to help at any point of time. Robert and alonzo from the buffet restaurant section were outstanding. Made our experience sooo good. My family is very very happy with the everything.
Excellent
10.0
Pros: I have visited MANY all inclusive hotels, and OMNI Cancun was BY FAR, the BEST food I have EVER had! We ate at almost every single restaurant on site while we were there and did not have a single bad thing to say about anything we ate. It was better than most restaurants that you go out and pay for!
There was a TON of staff and we hardly ever waited long for anything. They were very accommodating.
The rooms were beautiful and in pristine condition.
We loved using the gym, tennis courts, basketball court, volleyball court, pools and sauna.
I will definitely be back! =)
Good
6.2
Pros: Friendly staff and clean
Excellent
10.0
Pros: Omni Cancun Resort was one of the nicest places I've ever stayed. The staff was very helpful and attentive. Our bartender Orlando was the best and very entertaining. Fedrico, Miguel, and Victor also took very good care of us in the restaurants and bar. The resort offers all sorts of interactive events that made the stay all the better. Between the live dinner shows, the excursions, and the daily events at the resort pools there was always something to keep us entertained.
Good
6.5
Pros: Not over crowded. Close to airport.
Okay
4.2
Pros: The beaches and the view were beautiful
Details
Reviews
Overall 8.4 Excellent
Based on 2,569 reviews
Cleanliness
8.8
Location
8.8
Service
8.5
Breakfast
7.7
Room
7.1
Comfort
5.0
WiFi
4.2
Cleanliness
9.0
Location
8.8
Beach
8.6
Value for money
8.3
Service
8.1
Room
6.6
Comfort
5.1
Beach
9.0
Service
8.8
Location
8.7
Pool
8.5
Value for money
8.4
Bar and Beverages
7.9
Food
7.7
Room
6.6
8.0 Excellent
Pros:
Cons: Food was just OK
8.2 Excellent
Pros: I think for the money this was an excellent choice for an all inclusive. The buffets were varied enough to keep me coming back and the Italian restaurant was surprisingly good.
Cons:
9.1 Excellent
Pros: The hotel was nice, the staff was really friendly and a great experience all around. Arturo and Ignacio were excellent and provided top notch service! We enjoyed the pool staff, activities, music, games, food choices, beach and view. I think for the money this was an excellent choice for an all inclusive. We will certainly come back again!
Cons: The buffet was hit or miss but there were other options available as well. The wifi was spotty and poor at times outside of the lobby area. There was a bit of sea weed on the beach but nothing that could deter us from staying again.
10.0 Excellent
Pros: This is a great family resort. Great staff, beautiful beach and a wide selection of yummy food. I highly recommend this resort!
Cons:
6.0 Good
Pros: Most of th staff was quite friendly. Liked that smoking was not allowed,
Cons: Noisy, noisy, noisy in the evening. Young adults slamming doors, running up and down halls, loud music - after repeated calls to front desk and security - nothing.
Food was mediocre.
9.4 Excellent
Pros: The receptionsit LULU was amazing, our first point of contact at the hotel. Everyone was so ready to help at any point of time. Robert and alonzo from the buffet restaurant section were outstanding. Made our experience sooo good. My family is very very happy with the everything.
Cons:
10.0 Excellent
Pros: I have visited MANY all inclusive hotels, and OMNI Cancun was BY FAR, the BEST food I have EVER had! We ate at almost every single restaurant on site while we were there and did not have a single bad thing to say about anything we ate. It was better than most restaurants that you go out and pay for!
There was a TON of staff and we hardly ever waited long for anything. They were very accommodating.
The rooms were beautiful and in pristine condition.
We loved using the gym, tennis courts, basketball court, volleyball court, pools and sauna.
I will definitely be back! =)
Cons: We did get a bit tired of all of the sales people constantly trying to sell you excursions and had to call down multiple days to request mini fridge to be restocked after housekeeping cleaned.
6.2 Good
Pros: Friendly staff and clean
Cons: The wifi service was poor
10.0 Excellent
Pros: Omni Cancun Resort was one of the nicest places I've ever stayed. The staff was very helpful and attentive. Our bartender Orlando was the best and very entertaining. Fedrico, Miguel, and Victor also took very good care of us in the restaurants and bar. The resort offers all sorts of interactive events that made the stay all the better. Between the live dinner shows, the excursions, and the daily events at the resort pools there was always something to keep us entertained.
Cons:
6.5 Good
Pros: Not over crowded. Close to airport.
Cons: They ration their bottled water. Once you use yours for the day, which isn't much, you have to pay to get restocked or hope the lobby bar hasn't run out for the day.
4.2 Okay
Pros: The beaches and the view were beautiful
Cons: The variety and quality of food was lacking. Waiters were pushy for tips
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