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Cancún hotels in Hotel Zone
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Best hotels in Hotel Zone (Cancún)
"Located in Zona Hotelera, this beachfront resort is next to a golf course and within 3 mi (5 km) of Costa Occidental de Isla Mujeres National Park, El Rey Ruins, and Delfines Beach. Ventura Park Cancun is 2.3 mi (3.8 km) away. "
Overall 9.3 Excellent
Based on 452 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
9.7
Excellent
10.0
Pros: Architecture
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Excellent construction and room design. Luxury rooms with all details finished 100% quality. Personal / Room services - makes your feel like a VIP without any intensions to get a TIP. they just want to provide and excellent service for your and thats it. Hence Management of the hotel made a perfect job with people trainings.
Cons: Nothing to doesn't like there.
Excellent
9.7
Excellent
9.4
Excellent
10.0
Excellent
8.0
Excellent
9.4
Excellent
10.0
"Nestled on the beach, this Zona Hotelera hotel is just steps from Delphinus Dreams and Gaviota Azul Beach. Cancun Convention Center and Forum Beach are also within 10 minutes. "
Overall 9.2 Excellent
Based on 1,087 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.1
Excellent
10.0
Pros: The staff, property, services, and landscape are amazing
Excellent
10.0
Pros: Amazing staff service
Cons: Food.
Excellent
9.1
Pros: Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.
Cons: The food wasn't great, it could have been better. The service at the restaurants wasn't great, you had to be asking multiple times for stuff.
Excellent
9.7
Excellent
10.0
Excellent
8.2
Pros: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint. The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch. The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile. Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard. We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.
Cons: There were some things that we wished were better. We had a great time dancing Thursday night, but that was it. No other night had any exciting thing to do. We were treated to some nice performances on Friday night, which was Mexico night, so the main area was decorated and vendors had set up shop to sell stuff, and the food was pretty amazing as well, but we still were disappointed that there wasn't another club like atmosphere to enjoy. And speaking of the food, it was spotty at best. Other than the fare that was offered on Mexico night, it was kinda disappointing. We weren't expecting a gourmet experience, but we thought it would be better than it was. The pool areas seemed a little bi-polar. The main area had someone talking on the speaker constantly, with this droll, canned music playing in the background, and the water felt like a bathtub. In contrast, the smaller pool area on the south beach side was to quiet, with no music at all and the water was downright cold. We thought that a little more balance would have been nice. I was charged and international transaction fee by the resort. When I first questioned what this charge was, they told me that it was from my bank. But after talking to my bank today I was notified that it was in fact the resort that facilitated this charge. I will be calling them this afternoon to address this. Overall it was a great weekend.
Excellent
9.4
Pros: North beach and Pool, Great Food (sometimes was cold but good taste), Spa.
Cons: Intermitent Wifi and Cable TV, extra charges for additional person.
Excellent
10.0
Pros: Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.
Excellent
10.0
Pros: The staff and the attention to detail was incredible. They truly treat you like royalty. The location and food were excellent too. Everything was perfect
Cons: Absolutely nothing!
"Located in Zona Hotelera, this beachfront resort is in the entertainment district, just steps from Caracol Beach, Gaviota Azul Beach, and Forum Beach. Cancun Convention Center and Chac Mool Beach are also within 10 minutes. "
_O-795318.jpg?width=66&height=66&xhint=1440&yhint=1122&crop=true)
_O-116452.jpg?width=66&height=66&xhint=1440&yhint=1122&crop=true)
Overall 9.2 Excellent
Based on 1,025 reviews
All
- All
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.0
Excellent
8.8
Excellent
9.7
Good
6.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Loved the location. Staff was wonderful especially the walk up bar. The breakfast buffet was excellent.
Excellent
10.0
Excellent
9.7
Pros: It's right on the beach with plenty of pools and bars to kick it at. The staff is very professional, and > 90% are bilingual. There is even a water sports hut at the end of the beach where you can rent jet skis, parasailing, water jet packs, etc.
Cons: If you're going here in the off-season like we did, I would note that the back side of the hotel (where all the pools and beach are located) does NOT face the sun!! So it gets dark a little early for our taste. The sun went down behind the big hotel at like 3 PM each day. We started waking up at 8 AM to get the most out of our day once we overslept and found out the hard way.
Excellent
10.0
Pros: Everything about it was exquisite!! I took my husband for his 40th bday. The service was perfect all around. People are so kind and accommodating. The ocean was gorgeous...relaxing, perfection all around!!
Cons: Nothing!!
Excellent
9.4
Pros: The location of the resort was perfect. Very close to the shopping, supermarkets, restaurants, ferry to Isla Mujeres. The beach on the resort was also very beautiful. The resort itself was also incredibly nice. The staff was friendly and very helpful. I would definitely go back to this resort.
Cons: We had dinner at the Mexican restaurant in the resort one night; which is a buffet as opposed to a la carte ordering. The dinner was very expensive and "included drinks," however the available drink selection was limited to cheap options that I wouldn't order normally. We also ate dinner a little on the later side and it appeared that the food in the buffet was sitting around for a while before we showed up to eat. All in all, I recommend eating outside of the resort. You will get better food at lower prices.
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
8.6
Excellent
10.0
Excellent
8.2
Excellent
10.0
Pros: The location was great, 5 minutes walking from the Coco Bongo area but still quiet. service was perfect, staff was very nice and always asked if we needed anything. The beach of the hotel is amazing and very comfortable to go down to from the pool area. Room was perfect, clean, comfortable
Cons: water and coffee in the room should not be with extra charge.
Excellent
10.0
Pros: service is perfect
Excellent
10.0
Pros: We stayed for a 10 year anniversary trip. It was a classy resort that we loved because it catered to a different style than the stereotypical spring break type resorts. Rooms, restaurants, pool, beach, all very spacious and stylish.
Excellent
8.0
Pros: good pools and beach access
Cons: everything was extra, nothing inclusive, restrictions on outside food/drink
Excellent
8.8
Pros: The staff was excellent, very attentive and helpful and mostly bilingual. We were there in March and the weather was great, but the beach is shaded fairly early in the afternoon. We had to keep moving around the pool to stay in the sun. Luckily the resort was not full so it was not a problem. We did not eat at the buffets, but ordered off the menu and the food was very good.
Excellent
10.0
Pros: Third time in past 2 years we've stayed here. Great pool and poolside service. Lobby is excellent ambience as well. Good restaurants and food. Excellent rooms, great views, great beach. We like it because it isn't all inclusive but every bit as nice. As it is not all inclusive, gives us plenty of freedom to decide whether to stay in or go off property for eating and/or activities. So some days and part days we hung out at the pool and swam in the ocean. Other days we ventured out to sail to Isla Mujeres and into town to eat at street side cafe.
Cons: Practically nothing is not to like about this hotel. In the past I've eaten at the breakfast buffet, which is excellent. But this time decided the $30ea price tag was a little much. Instead, we tended to sleep in and skip breakfast, instead snacking on some fruit/granola in the room before grabbing an early lunch around 11-12 (early by Mexican standards at least, who are accustomed to lunch between 1-2), and then not feel bad about spending more for dinner most nights.
Excellent
10.0
Pros: The resort was clean, our room was spacious, the beach was beautiful and the food was delicious. We cannot wait for another visit.
Excellent
8.0
Cons: No shuttle service
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Overall the location was excellent, close to night clubs. The pools were awesome and not to mention the staff was top notch. Beach was clean and easy to access, the pools were well maintained and clean. The room was clean, WIFI worked in my room but got better reception in the lobby area.
Cons: No information as to the the three onsite restaurants, no menu's not even a mention. The in-room minibar was nice but expensive.
Excellent
10.0
Pros: Everything about the experience was amazing. Pretty clear to me now why it's a 5 star rated hotel.
Cons: N / A
Excellent
10.0
Pros: High quality luxury hotel with compact layout. Pools and beach about a minute walking from the main lobby area. Beach has little surf and is very swim-able. Bars and restaurants were all high quality and reasonably cheap. I took a mini suite which has a seating area between the sleeping area and the balcony. Perfect for lounging in the afternoon. Plenty of bars, restaurants and nightclubs with 5 minutes walk if you want to experience something outside the hotel.
Cons: Really nothing.
Excellent
8.0
Pros: Great beach although it gets shade starting at 3:00 pm. Friendly staff. Basilic restaurant amazing. Tea bags and coffee in the room are charged as if they were minibar items. You have to pay to use the gym and the spa, even if the room I stayed in cost me US$500 a night!
Mediocre
2.0
Pros: I like the facility
Cons: I didn't like the staff! I had paid for my stay through kayak arrived at the hotel late and staff didnt let me check in
Excellent
10.0
Pros: Hotel, Restaurants staffs were very attentive and Hotel is awesome
Excellent
8.5
Pros: Location of hotel near town, Beauty of Hotel and grounds, cleanliness and maintenance of facilities
Cons: 1) Beach location was not the best. During February, the hotel itself blocked sun from pool and beach from around 8am to 11am and then again from around 4pm to 6pm. Beach and Pool in shadow of hotel. 2) Too many kids for what wants to be a luxurious hotel. 3) Make sure you use the room sign to declare you want privacy. Maids came in every day while we were sleeping or dressing despite our shouting - please don't come in now.
Mediocre
2.0
Cons: I canceled cuz of the corona virus and I didn't get any money back
Excellent
8.0
Excellent
10.0
Pros: When you stay here you know why it's called the "Grand" Fiesta Americana Coral Beach... It's GRAND! This was our fourth time in Cancun, and second time at this hotel. Service, cleanliness, location - water and land, comfort, style and elegance, and food are the best!
Cons: The price is more than a lot of hotels in Cancun, and it's not All Inclusive So you'll pay for food and drink, but it's worth it!
_O-795318.jpg?width=330&height=170&crop=true)
"Located in Zona Hotelera, this beachfront property is in the entertainment district and within a 5-minute walk of Costa Occidental de Isla Mujeres National Park and Chac Mool Beach. La Isla Shopping Mall and Cancun Interactive Aquarium are also within 1 mi (2 km). "
Overall 9.1 Excellent
Based on 809 reviews
All
- All
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Cons: Needs longer night entertainment hours.
Excellent
8.8
Pros: 레스토랑 어디든 다 맛있고 친절했습니다 수영장이 넓어 이용에 불편이 없었고 만들어주는 칵테일, 마가리따 모두 만족스러웠습니다. 룸서비스 한번 시켰는데 플랫팅 맘에 들었고 따뜻하게 먹을 수 있어 뷔페에서 먹는것보다 더욱 만족스러웠습니다.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Great staff Excellent location Beautiful property
Cons: Nothing
Excellent
8.8
Pros: We liked a good food and service was excellent
Cons: There was no night bar and nothing to do after 9pm. A small selection of restaurants for dinner
Excellent
9.7
Excellent
10.0
Good
7.7
Pros: Nice food and stuff.
Cons: Room with two separate beds. Uncomfortable
Excellent
10.0
Pros: Can't say enough good things about our stay at Hyatt Zilara. From the moment we stepped foot from our airport transfer, every single staff member that we interacted with throughout our stay was completely warm, courteous helpful, and just extremely nice. I concluded that the reason the property is prettier than neighboring resorts has to be due to the fact that there was always a small number of staff maintaining a meticulous level of cleanliness and presentation. The open air concept of the hotel is neat and helps to provide that tropical feel. As an all inclusive, adults only resort, food and drinks were also amazing...not to mention that they have all of the popular premium liquors (Grey Goose, Capt Morgan, Crown Royal etc). Finally, it's even prettier than the photos that you'll find on the web!
Excellent
10.0
Pros: The resort was more beautiful than the photos. The entire staff provided excellent service and was super friendly. The rooms are large and comfortable with private balconies. Couldn't have asked for anything more. Can't wait to go back!!!
Excellent
10.0
Pros: Awesome service! Very clean beach! Super good food! Great rooms! Loved the "adult only" part! Overall perfect vacation!!
Cons: There is nothing we didn't like!
Excellent
9.4
Excellent
8.2
Excellent
10.0
Pros: Staff was always friendly and very attentive. Beautiful resort.
Excellent
9.7
Pros: Fantastic amenities and an incredibly welcoming staff. Meals were outstanding and each request was handled promptly and expeditiously. I would highly recommend this Hyatt!! The adult only aspect sets it apart and it makes it a more serene and relaxing environment for single or adults wanting to unwind and relax.
Excellent
9.7
Pros: the massages at the spa were incredible!!
Excellent
10.0
Pros: Best on the strip
Excellent
10.0
Excellent
10.0
Pros: Everything
Excellent
10.0
Cons: Perfect resort minus the gym
Excellent
10.0
Excellent
10.0
Pros: everything was perfect, this hotel didn't miss a thing. Every detail was attended to. What a great stay!
Excellent
10.0
Good
6.8
Pros: Room was clean. Staff were friendly and helpful.
Cons: Food is just okay. Not sure if it's because it wasn't peak season by then.
Excellent
10.0
Pros: Everything is perfect!!
Excellent
10.0
Pros: Beautiful poolside view of the beach Comfortable room with amazing view of pool and beach Friendly staff!
Cons: Great food if you are a seafood lover. If not, you may not like the other options available. Spice needs to add tostadas to their breakfast menu!
Excellent
10.0
Pros: The staff was amazing, very welcoming and surprised us with cute things sent to the room to celebrate a birthday. Very impressed with the cleanliness and amenities of this hotel.
Cons: Food at the pelicanos could be better, very fried and bar like good options. Would like to see a smoothie bar or fresh juice area.
"Located in Zona Hotelera, this beachfront hotel is next to a golf course and within a 15-minute walk of Ballenas Beach and Aquaworld. Cancun Interactive Aquarium and La Isla Shopping Mall are also within 2 mi (3 km). "
Overall 9.0 Excellent
Based on 889 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.5
Excellent
10.0
Pros: Best hotel I have ever been to. World class service. Definitely recommend to anyone.
Cons: Everything was perfect
Excellent
8.8
Pros: This hotel is beautiful! It's very modern, the staff is very friendly, the pools are great and the quality of food is amazing. Concierge were able to help me propose to my girlfriend and made the experience even more special than I expected. It was relaxing and romantic.
Cons: Being in Cancun, you will still experience the party at a minor level. It was a bit distracting and unrelaxing at times to hear clearly from our room the pool activities from the hotel next door till probably 1am on certain days. Also, the worst thing we experienced was the slow room service. No matter what time you would request it, it would take from 50 to 120 mins. I also had an accident with a juice that spilled inside my room, for which I had to wait over 1 hour for the cleaning services to arrive and take care of.
Excellent
9.4
Pros: Beautiful beach and view, good food at all of the restaurants, clean
Cons: Our last night there our whole room smelled like sewage
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Everything was beyond our expectations! AMAZING! A true dream experience! Will 100% recommend to anyone.
Excellent
8.5
Pros: Great Room junior suite Nice beach Great Staff
Cons: I would think 2x if you're traveling solo. This hotel was couples, families.
Excellent
10.0
Pros: Loved this hotel. Fantastic staff-very friendly. Would highly recommend!
Excellent
9.7
Pros: The staff was excellent! Each team member, ranging from the pool staff to housekeeping, to activities were delightful. The property is very nice and our room was especially lovely... Roomy, clean with a great view.
Cons: You have to get up early to reserve your spot at the very crowded pool. It would also be nice if the restaurants took reservations. There is always a wait for the nicer restaurants.
Excellent
10.0
Pros: The hotel was beautiful. Everything was so clean. They had excellent customer service. They anticipate your needs and they were Johnny on the spot. The staff was super friendly and very happy.
Cons: Nothing to not like.
Excellent
9.7
Pros: Modern, clean, and great service. Went in October and it wasn't too crowded at all.
Cons: Check-in process and forcing to sit through a sales pitch.
Excellent
10.0
Pros: Loved the Hotel and grounds. Beach was perfect. Service was top notch and attentive to all needs. Had an issue with our room and it was handled in minutes. Food is good and or great. Was there for a weeding with a big group and lots of fun with not a worry in the world.
Mediocre
3.1
Pros: Facilities were nice.
Cons: Terrible experience overall. Cracked my tooth on room service food and no one seemed to care. The whole trip was a nightmare.
Excellent
8.5
Pros: The rooms are gorgeous, the view is amazing, the amenities are great for a vacation getaway.
Cons: The food at the restaurants is really bad, plates are extremely small, food is poorly cooked and the service is also pretty bad. It’s a shame because the restaurants all are very nice and the hotel is beautiful.
Excellent
8.5
Excellent
10.0
Excellent
10.0
Excellent
10.0
Cons: Vacation club sales pitch.
Excellent
10.0
Excellent
8.2
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Pros: Liked it everything, how close to the airport, friendly staff, breakfast buffet is so organized with a lot of variety, delicious restaurants to pick from every night and beautiful infinity pool
Excellent
10.0
Pros: Everything was amazing !
Cons: Our sink over flowed in our second room
Excellent
9.7
Pros: Everything is top notch.
Cons: Room location was horrible.
Excellent
10.0
Pros: Food, beach, hotel, attentive staff.
Cons: The housekeeper stole $100. Not plug friendly in rooms
Excellent
10.0
Pros: This place is amazing. We felt like royalty once we arrived. Amenities are top notch. Beautiful hotel with stunning views from all rooms. Food was delicious. Staff was friendly. Entertainment staff was awesome. Highly recommended. I would choose this hotel everytime I travel to Cancun.
Cons: There were a few ants in our room but that is probably normal for most places in Mexico. The try to stay on top of it. Wifi was unbelievably slow if not nonexistent. Try getting an international data plan that doesn't screw you on rates.
Excellent
9.7
Pros: The resort was modern and everything was very up to date. The restaurants were great across the board. We purchased an preffered room and we were able to access the private pool on the 12th floor which was fantastic. The other pools were fantastic as well...not to be missed for certain. The staff was a lot of fun, very entertaining. Secrets the Vine is fantastic. My wife loved it!
Cons: I really did not like...scratch that...hated the sales pitch upon our arrival. An employee sat down with us to review the resort credits (that we never used BTW) and other details. I paid for the room online well in advance and really did not appreciate the pressure to go have a TWO HOUR breakfast with one of their sales people. I knew what I was buying before I arrived and did not need to be re-sold on the resort when we got there. My only knock on Secrets is the pressure to join their club and pay a high rate so we can visit their resorts on the cheap and our friends and family can go to their resorts for an inexpensive rate as well. Quite frankly, I am in no way shape or form interested in financing the vacations of friends and family. The Secrets club may work for some people but the notion seems utterly ridiculous to me!
Excellent
8.0
Pros: Good food
Cons: staff Darcel rude and very unprofessional
Excellent
10.0
Pros: Great food. Great staff. Great service.
Cons: Nothing!
Excellent
9.1
Pros: It is top three resorts in Cancun easily.
Cons: There could be a shuttle service for guests who chose to pay upgrade for butler services in order to not have to use the not so great local taxis which pick you up at the hotel to get you around often with no air conditioner are these taxis.
"Nestled on the beach, this Zona Hotelera property is just steps from Tequila Museum and Cancun Interactive Aquarium. La Isla Shopping Mall and Chac Mool Beach are also within 1 mi (2 km). "
_O-584036.jpg?width=66&height=66&xhint=1620&yhint=998&crop=true)
Overall 9.0 Excellent
Based on 358 reviews
All
- All
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
8.2
Excellent
10.0
Pros: The pool is amazing and the swing bar and swim up bar are lovely features. The location on the beach is stunning and we never tired of the views across the infinity pool. The spa is very high spec and the therapists good. We would definitely go back and highly recommend Live Aqua Cancun.
Cons: The food was not always to the highest or consistent standard in all the restaurants compared to the luxurious style of the hotel. The pillows are uncomfortable. One of our rooms needed an upgrade in the bathroom.
Excellent
8.5
Excellent
10.0
Excellent
10.0
Excellent
8.0
Good
7.4
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
10.0
Excellent
10.0
Pros: A great place, I met my kids there for some relaxing togetherness! The staff is friendly, helpful without being pushy. The place is clean, beautiful and laid back. People from all over the world to meet and enough food variety to keep you from getting bored.
Cons: This visit it wasn't too crowded but I've been there in the past where you have to stalk out your place at the pool. We went because we love the place and got a great deal through Kayak I couldn't afford it at regular price. I would love to get notification that Live Aqua wasn't crowded and had a deal going on - I'd be there again in a minute.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: The hotel had a fresh clean feel, friendly staff and great food and amenities
Cons: I wish the hotel could’ve accommodated our group of friends and been closers together, because the elevators were sometime slow
Okay
5.4
Pros: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us
Cons: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us
Good
6.2
Pros: The hotel is suppossed to ve o e of the best in Cancun, but it is a great disapointment
Good
6.0
Pros: Food was not good , place could use some updates
Excellent
9.4
Excellent
9.7
Excellent
9.7
Excellent
8.6
Excellent
9.4
Excellent
8.8
Excellent
10.0
Pros: The perfect hotel - paradise.
Cons: Hotel guests start "reserving" lounge chairs by the pool around 7am by leaving towels there; then they don't come back til much later. This is to be expected I guess, not an issue with the hotel itself. Just good to be aware of before you go.
Good
7.1
Pros: Nice grounds, although it looks likes its getting a little older. Staff was great, every single one of them Spa was great.
Cons: The food was bad. I kept on trying to give this place 2nd and 3rd chances to see if they had anything good. But I was constantly disappointed. It was edible, but far from good. The nail in the coffin is when we got a taco from the airport and it was better than all the food we had at this hotel. Room felt a little dirty, shower leaked, shower glass door had someone's name scratched into it.
Excellent
10.0
Pros: Very upscale beautiful resort. The best food, prepared elegantly. the nicest and most attentative staff you could ever meet. beautiful beaches and pool area. one of my favorite spots on this planet
Cons: that I couldn't stay longer
Excellent
10.0
Pros: Gorgeous property, delicious food, excellent location. Highly recommend !
Cons: Staff is pushy to up-sell other products
Excellent
9.1
Pros: The pools are amazing, the grounds well kept and the staff are all friendly.
Cons: The aromatherapy is too strong in some places. Painting going on in the main lobby the day we left - left me with a BIG headache. We had to check out of our room at noon. Planned to grab a quick lunch before leaving but nothing available between 12-1 except room service and a couple of places outside in the 100+ temps.
Find the perfect getaway at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun in Mexico. Situated on the Caribbean Sea, our studios and villas boast endless amenities designed to make your stay exceptional at our oceanfront vacation ownership resort. Explore popular attractions such as Tulum, Chichén Itzá and local waterparks from our accommodations. Go for a swim in our infinity pool, spend the day on our white-sand beach, indulge at our spa or play a round of kid-friendly mini golf. Satisfy your vacation cravings at our resort restaurants or relax poolside and let us bring snacks and drinks right to you. If you've come to Mexico for a business event or wedding, we delight guests with our event services, our indoor and outdoor venues and our custom catering. At the end of the day, settle into a homelike vacation rental, featuring a fully stocked kitchen and a balcony with ocean views. Whether you're visiting for work or play, we look forward to welcoming you to our oceanfront resort in Cancun, Mexico.
Overall 8.9 Excellent
Based on 561 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
8.2
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Alicia our personal concierge was grade A.
Cons: Don't ever book with getaroom.com. They are a HUGE scam.
Okay
5.4
Pros: Ocean and pool is nice
Cons: Poor communication Lots of empty promises Uncomfortable couch bed. My daughter had to sleep on the floor View of a palm tree and not the beach No help trying to extend stay
Excellent
10.0
Pros: The same staff year after year. So friendly and gorgeous beach and pool! Location is great and love having washer and dryer in the room. We have already booked our return!
Cons: Loved it all!
Excellent
10.0
Pros: Every room is clean I like size of the bedrooms nice view the pool area
Cons: Two different main entrance having to walk a lot layout of the hotel
Excellent
10.0
Pros: An amazing resort to relax and enjoy the beach, swim in the sea or the many swimming pools.
Excellent
8.0
Excellent
8.0
Pros: awesome room and pools. the beach was the best
Cons: not enough authenticity
Excellent
9.1
Excellent
10.0
Pros: Liked/Loved: -Friendly Staff. Always willing to help. Always a friendly hello and smile. Sure, on occasion, there was a communication gap because I was in a foreign country and did not speak the local language. The staff was more than patient with me. Thank you! -Accommodation: Awesome! we stayed in the single studio with the kitchenette. Just perfect to eat in if needed (Grills on site). Downtown was "Mega", Walmart, Costco, etc to get groceries. Just south was a grocery store called Soriana in Kulkukan Mall. Great restaurants within walking distance. Great food within the resort. You can find everything you are looking for within walking distance of the resort. La Isla shopping right across the street. Bus stops right in front of the resort. Everyone says to ask for the higher levels. We stayed on the second floor and took the stairs...nice to not have to wait for elevators. -Resort: Activities for all ages. You find your people...playing volleyball, kids club, sports lounge, by the pool, or down on the beach. -International: We met people from all over the word staying at this resort (Russia, England, Paraguay, Spain, Qatar, Canada, USA)
Cons: Disliked: It's Cancun! What is there not to like _______ ? (if you fill in the blank, don't go). Okay, I did not like the ugly drunk Americans.
Good
6.8
Pros: Close to a shopping mall. Walkable to a tourist shopping mall
Cons: The food is ok but it takes way too long. sometimes it takes more than 40 mins of wait after ordering.
Excellent
10.0
Excellent
10.0
Indulge in a revitalizing retreat at JW Marriott Cancun Resort & Spa, where you'll discover numerous upscale amenities including spacious, sand-toned accommodations, on-site dining and premier access to alluring destinations. Dedicate a day to exploring the historical Mayan ruins and experience the area's lively clubs and bars, dancing your nights away. Prior to spending a day at the beach or meeting with clients, wind down with a rejuvenating dip in our family-friendly or adult-only infinity pools. After warming up with a swim, finish your workout at our fitness center featuring cardio equipment and free weights. If you wish to simply relax, take a trip to our on-site, Mayan-Inspired Spa which offers ample therapeutic treatments, tennis courts, a steam room and mesmerizing ocean views. When it comes to your event needs, our 20,236 square feet of elegant event space is perfect for destination weddings and company-wide conferences alike. At JW Marriott Cancun Resort & Spa, spoil yourself to a luxury getaway.
Overall 8.9 Excellent
Based on 537 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Pros: Service was really good
Okay
4.0
Mediocre
2.8
Cons: I got descriminated
Excellent
10.0
Excellent
10.0
Excellent
8.0
Pros: overall ambiance,friendly staff, great location.
Cons: None
Good
6.8
Pros: The view and size of the room was very nice.
Cons: The service. Also some policies were not shared with me that became an issue. Didn't feel the warm welcome and quality of service I felt at other places I have stayed in that area. Overall disappointed.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: I loved staying here. All the staff that worked there were so friendly and nice. They knew our name by the second night. We felt important. The rooms were always clean & housekeeping was always keeping the room looking good and even came back at night to make sure we needed anymore towels or glasses. The waitstaff & bell boys were amazing. Anything we needed they got us it was amazing. I've never stayed in a place that catered to all our wants and needs in a very professional manner.
Excellent
10.0
Pros: Everything was great. Awesome staff. Awesome food. Awesome service
Cons: Pool and Beach entrance smells like wet carpet.
"Nestled on the beach, this Zona Hotelera property is within a 15-minute walk of Chac Mool Beach and Forum Beach. Cancun Convention Center and La Isla Shopping Mall are also within 1 mi (2 km). "
Overall 8.6 Excellent
Based on 1,191 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
8.5
Pros: Everything was amazing! All the staff were amazing, except check in boy. Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.
Cons: Checking in was horriable! After traveling 8 hours and having a young man that seemed very irritable and didn't seem he liked his job to much, was a little frustrating. We received nothing paper wise or conversation about things to do or any info about the resort. No towel cards, maps, agenda paper, nothing!! Just a room key. Check out was good. Thank goodness it was a different person. Not really any activities at night though.
Excellent
9.4
Excellent
8.0
Good
7.1
Excellent
10.0
Pros: Love entertainment staff Ubaldo manager of food and beverages was amazing! Super clean resort Multiple jetted showers the best!
Good
6.8
Pros: + Property: Nice landscaping, beautiful beach front, excellent "adult only" pool. Overall it was nicely maintained. Royal tower room was beautiful with a large balcony, huge bathroom, couch/sitting area, and unobstructed view of the ocean. + Staff: Bartenders & wait staff at the adult pool and rooftop bar were awesome. Waiters at all of the restaurants were good. Cleaning/maid staff were excellent and kept our room looking spectacular everyday. The Royal Tower concierge (Gabriela) was very helpful with accommodating a special request we had. + Food: Good variety. Dinner at the Oriental, and breakfast buffet were the best meals we had during our stay.
Cons: - Property: **BEWARE** when booking that this resort goes by "building type" and not "room type." I thought we had booked a room with a King bed but was told there were none available, but we could upgrade to a "Royal Tower Room" with a King for $240 USD. After much frustration and back and forth with person at the front desk, he offered us a "COMPLIMENTARY UPGRADE" to the "Royal Tower Room".......for $50 USD cash he put directly into his pocket. Also -- the 1 and only hot tub was located near the family pool and was filled with young children everyday. There was feces sitting on the steps to the hot tub that were there for at least a half hour before someone pointed them out to maintenance and they were cleaned up; absolutely gross. And if you're looking for late night activities, you'll have to leave the resort because the last bars closed at 100 AM. - Staff: They always seemed to be trying to sell you on something. Beware, the workers in the lobby are not the actual concierge (even though they will tell you they are), they are actually selling timeshare. The real concierge is the opposite direction, near the elevators/banquet hall. Wait staff at the restaurants generally would not refill our water glasses unless we specifically asked them to. - Food: Quality was "OK". There was nothing I would go back for.
Okay
5.3
Pros: Location and some services.
Cons: Room is not quite comfortable. Small bathroom, TV didn't work all the time and shower wasn't very good. Hotel is ok but for the price I espected much much more.
"Nestled on the beach, this Zona Hotelera property is within 2 mi (3 km) of Aquaworld and El Rey Ruins. "
Overall 8.5 Excellent
Based on 193 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.0
Good
6.5
Excellent
10.0
Good
6.2
Pros: Friendly staff and clean
Cons: The wifi service was poor
Excellent
10.0
Pros: This is a great family resort. Great staff, beautiful beach and a wide selection of yummy food. I highly recommend this resort!
Excellent
10.0
Excellent
9.1
Excellent
9.4
Excellent
8.2
Pros: I think for the money this was an excellent choice for an all inclusive. The buffets were varied enough to keep me coming back and the Italian restaurant was surprisingly good.
Good
6.0
Pros: buffet
Cons: wifi too poor
Good
6.5
Pros: Not over crowded. Close to airport.
Cons: They ration their bottled water. Once you use yours for the day, which isn't much, you have to pay to get restocked or hope the lobby bar hasn't run out for the day.
Okay
4.2
Pros: The beaches and the view were beautiful
Cons: The variety and quality of food was lacking. Waiters were pushy for tips
Excellent
9.7
Pros: The hotel is very clean with very friendly staff. We got upgraded for a very nice room for free (was cheap to upgrade to start with). The food in the buffet is the best (most hotels in cancun lack descent food). Two swimming pool with lot of space for everyone. Really recommend the hotel
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Good
7.7
Good
6.0
Excellent
8.0
Cons: Food was just OK
Excellent
8.0
Excellent
10.0
Pros: I have visited MANY all inclusive hotels, and OMNI Cancun was BY FAR, the BEST food I have EVER had! We ate at almost every single restaurant on site while we were there and did not have a single bad thing to say about anything we ate. It was better than most restaurants that you go out and pay for! There was a TON of staff and we hardly ever waited long for anything. They were very accommodating. The rooms were beautiful and in pristine condition. We loved using the gym, tennis courts, basketball court, volleyball court, pools and sauna. I will definitely be back! =)
Cons: We did get a bit tired of all of the sales people constantly trying to sell you excursions and had to call down multiple days to request mini fridge to be restocked after housekeeping cleaned.
Excellent
10.0
Pros: Staff, view, food were all top-notch. Location is great and just a van ride from the airport. Nice options to walk on the beach. I do recommend this place, you will have a nice relaxing time, glad that they welcome families.
Cons: Never a fan of the time share sales folks hanging in the lobby. Some of the music contained inappropriate lyrics for nearby kids to hear; also encouraging a drinking game in earshot of kiddos not the best with entertainment staff on the mic. Men’s bathroom near KUKU’s needs some TLC with a screwdriver on portions and door knob.
Excellent
10.0
Pros: We love the Omni! Great service and the food is always delicious!!
Cons: Nothing! Everything was perfect!
Good
6.0
Pros: Most of th staff was quite friendly. Liked that smoking was not allowed,
Cons: Noisy, noisy, noisy in the evening. Young adults slamming doors, running up and down halls, loud music - after repeated calls to front desk and security - nothing. Food was mediocre.
Excellent
9.4
Pros: The receptionsit LULU was amazing, our first point of contact at the hotel. Everyone was so ready to help at any point of time. Robert and alonzo from the buffet restaurant section were outstanding. Made our experience sooo good. My family is very very happy with the everything.
Excellent
9.1
Pros: The hotel was nice, the staff was really friendly and a great experience all around. Arturo and Ignacio were excellent and provided top notch service! We enjoyed the pool staff, activities, music, games, food choices, beach and view. I think for the money this was an excellent choice for an all inclusive. We will certainly come back again!
Cons: The buffet was hit or miss but there were other options available as well. The wifi was spotty and poor at times outside of the lobby area. There was a bit of sea weed on the beach but nothing that could deter us from staying again.
Excellent
10.0
Excellent
10.0
Pros: Omni Cancun Resort was one of the nicest places I've ever stayed. The staff was very helpful and attentive. Our bartender Orlando was the best and very entertaining. Fedrico, Miguel, and Victor also took very good care of us in the restaurants and bar. The resort offers all sorts of interactive events that made the stay all the better. Between the live dinner shows, the excursions, and the daily events at the resort pools there was always something to keep us entertained.
"Nestled on the beach, this Zona Hotelera property is within a 15-minute walk of Delfines Beach, El Rey Ruins, and Maya Cancun Museum. Aquaworld is 1.2 mi (2 km) away. "
Overall 8.5 Excellent
Based on 141 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Pros: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.
Cons: No top shelf alcohol choices.
Excellent
10.0
Excellent
8.0
Excellent
10.0
Pros: We were very pleased with every aspect our stay at the Iberostar Cancun.
"Nestled on the beach, this Zona Hotelera resort is within 1 mi (2 km) of Ballenas Beach, Aquaworld, and Delfines Beach. El Rey Ruins and Maya Cancun Museum are also within 2 mi (3 km). "
Overall 8.4 Excellent
Based on 3,409 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
9.7
Pros: Very good experience. Very clean and comfortable facilities. Absolutely no complaints. Would love to go there again.
Excellent
10.0
Good
7.4
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Perfect vocation, the most beautiful hotel with best price, helpful staff, amazing view from rooms and, clean beach with white sand and azur color ocean.
Excellent
8.8
Pros: in general everything was ok with the hotel
Cons: I did paid an extra $184 us dollars for my 16 yr old kid. they called a kid under 10 years old
Excellent
8.2
Pros: Can choose to go all inclusive starting any day you choose and going to the end of your stay. Great option. Italian restaurant option serves really great food.
Cons: Not being able to check in until 3pm, very frustrating especially when everyone waits until 3 so then there is a line/group to fight at check in. Seems to cause frustration unnecessarily.
Mediocre
3.1
Pros: The price was the only thing appealing about this place.
Cons: Trash in the pool, very slow service, poor quality of windows (ratteled all night), and half the building was under construction. Not very vacation friendly for relaxing.
Excellent
9.7
Pros: The resort and the staff were amazing. Clean rooms.
Cons: Nothing
Okay
5.7
Pros: Beach and pool were beautiful. We ere only staying one night with very early departure to airport. Couldn't check in early. We're told to come back at 3pm. Room wasn't ready until 4:15. Trapped with our carrying in pool area. Son was told gym cost extra to use.
Excellent
8.2
Pros: The room is clean and spacious and it is located right beside the beach. The staff are friendly, but some of the staff cannot speak English very well.
Cons: Weak and slow Wifi throughout the stay and in most parts of the hotel.
Excellent
9.3
Pros: Great location, not too busy, friendly staff, amazing facilities, beyond comfortable stay
Cons: Decor of rooms could be improved
Excellent
9.1
Pros: The view is really nice, and all the pool sofas provided are nice and clean.
Cons: Food here is not as good as expected. Not much choice and no seafood.
"Located in Zona Hotelera, this beachfront property is in the city center and within a 15-minute walk of Costa Occidental de Isla Mujeres National Park, El Rey Ruins, and Delfines Beach. Aquaworld and Maya Cancun Museum are also within 3 mi (5 km). "
Overall 8.3 Excellent
Based on 1,227 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Pros: I haven’t been to many all inclusive but this one was awesome. And the staff was extremely friendly and the place was super clean!
Cons: The sea gulls were a bit annoying. That’s all I can really find at the moment, the place was perfect.
Good
7.7
Pros: Easy. Everything was close together. Staff was nice.
Cons: The facilities are dated. Towels were a dingy brown green color. Restaurants were never consistently open. People come to Mexico for Mexican food and the Mexican restaurant was closed most days we were there.
Excellent
8.8
Pros: The beach, the pool, the breakfast and dinner buffet. (The food was well above average and quite good at times). Great poolside drink service from Roberto, our waiter on more than one day. Our beach front room was a bit bare (furniture wise) but it was clean and roomy. Cleaning staff did a great job. Bus stop right out front will get you to center of nightlife (about a five minute ride) for under a dollar. It's location away from the center made the beach that much better and less crowded. We had a great stay.
Cons: Time share push after check in. Just insist that you want to go right up to your room and dodge this (they were not aggressive when we did this).
Excellent
8.2
Pros: Friendly Staff, great entertainment team, great night theatre shows, good pool, my son liked the mini kids club spending almost the whole day there. Beach and weather was awesome
Cons: Beds were uncomfortable at all unfortunately. Food at the main restaurant was repetitive and a bit low quality. Nonalcoholic drinks were low quality and no fresh juices or cocktails.
Excellent
9.4
Pros: First the food was excellent the service was extraordinary as they great you since you enter the hotel, staff was amazing and the pools and kids club was awesome! Super safe for family with children. Bartenders are knowledgable of drinks and very friendly.. The reataurant was very delicious with the 5 course meals. We felt right at home!! I would definitely stay At The Grand Solaris! Thumbs up for food ,cleanliness, staff, and overall the atmosphere was great oh and to add the shows were wonderful!! I miss being there my kids loved it!!! If you want to have a great and relaxing time, to make wonderful memories and enjoy the beautiful beaches and views go to The Grans Solaris! We truly had la passion del Solaris!!(:
Cons: The only thing was they need to add toilet covers around the resorts restrooms, pillows a bit hard.
Excellent
10.0
Okay
5.4
Cons: I could hear everything going on in the next room. The rooms smelled very strong perfume odor. The woman at the front desk was rude. Not the best customer service but, ok for the price.
Excellent
9.1
Pros: The hotel staff were the best of numerous resorts we have stayed at. Very helpful, pleasant and professional. Our room was clean and very comfortable. The beach was clean and well groomed. The pools were beautiful. The best lunch was the pizza oven, serving up made to order pizzas!
Cons: It is a bit dated in the lobby. The food is what I would consider average. If I book another all-inclusive in Cancun , I would look elsewhere because of the food. We usually go for more than a week and I don't think we would enjoy the dining experience here for that long.
Excellent
10.0
Pros: They upgraded us to the Caribe they own next door, we had a ocean view, quieter pool than royal Solaris, some meals were very Good others were just ok, resort beautiful and well kept, staff very attentive, even more so when you tipped them, everyone very friendly, if I went again I would stay at the caribe again. W made lots of friends with the staff and some other travelers. The resort had all types of people including families. Also important we could get a chair on beach or at the pool.
Cons: The food sometimes was just ok, but that happens when you have buffets.
Excellent
8.0
Excellent
8.2
Pros: The staff was excellent! They were all very professional, kind, and courteous. Our room was very clean, the food was tasty.
Cons: I hated the fact that Internet was $17 U.S. Dollars for 24 hours! It was supposed to be free! Everyone everywhere wanted/asked for tips.
Excellent
10.0
Pros: The staff was good the lady manager Ava was very good too
Cons: They need to include the Internet
Excellent
10.0
Pros: Resort was great, friendly staff and great food
Cons: The only negative was that our room location was sometimes a little noisy at night
Good
6.8
Pros: Convenience of meals which are abundant and available 24/7 Staff are very friendly Great view and location Great kids club and pool - highly recommended if you have kids Convenient taxi service from hotel
Cons: Many dishes were not great; they are acceptable but not something to rave about. Very busy hotel; not for those wanting a quiet getaway Hotel activities are too loud especially in the lobby at night Only two sets of elevators in entire building; not enough for the capacity of guests of building Always long lines at front desk; they need to add more staff during checkout time.
Excellent
10.0
Pros: The food was excellent. My favorite part was the pool and the swim up bar. They have water volleyball and water basketball. There is always some sort of game going on at the pool area. The staff was wonderful. The rooms were cleaned thoroughly every day. Easy bus ride to the night clubs for 50 cents. All in all I felt that this was the perfect resort for a group of friends (we are in our mid 20s), couples, or families.
Cons: The buffet could have more variety each day.
Okay
4.0
Pros: Royal Solaris is a fairly inexpensive all inclusive with decent sea views. Multiple choices in places to eat. Some of the wait staff actually made an effort to make our honeymoon enjoyable. A waiter by the name of Mibsam was the friendliest individual on staff by far. The members working the front desk were always very helpful as well.
Cons: I've stayed at two other resorts in Cancun and a third in Cozumel. All of which were competively priced with this one and offered equivalent all inclusive packages. All had nicer rooms, higher quality finishes to give a luxury feel, and professional staff. 1. The Rooms The first room my wife and I experienced was less than ideal. The ceiling was so short we both could reach up and touch the ceiling. All bathrooms lacked ventilation so mold and paint bubbling should be expected. The first room's bathroom had a curious layout with lights hanging out of the socket. It was fixed shortly thereafter, but if I had kids I would not have accepted the room. Exposed electrical surfaces in a wet space with no ventilation is a disaster waiting to happen. We payed to upgrade our room to the jacuzzi room which looked much more like a normal hotel room. The bathroom still didn't have any ventilation. in addition, the tile work wasn't very impressive. The finishes looked very sloppy and didn't seem to have a luxury feel. Get what you pay for... 2. Staff aforementioned are the staff that were very helpful and good at their jobs. What I was concerned about is that very few people were concerned about making our honeymoon special. Bartenders were always very nice, maybe a little too nice.. There were numerous spring breakers and Its always okay to let lose. There needs to be more discretion as to when to cut somebody off. Every day there was someone being wheelchaired out. Alcohol poisoning got pretty serious for some of these guys and could have easily been taken care of. ive spent spring break with my buddies before down in a different resort and not only were the rooms and facilities much nicer, the staff were willing to look out for you and help you out.... They were so far gone they couldn't tell the difference between water and tequila. much of the staff seemed to be more concerned about helping/ serving the spring breakers over the families. numerous families found it difficult to sleep at night with spring breakers coming around at night being extremely boisterous. I woke up every night from the noise. Solution that other resorts use... Escort them back to their rooms. 3. Restuarants Always had decent food. Also had plenty of seating with nice views of the sea. However, half the time the waiter would forget our drinks or take a long time to get our drinks. One day I finished my entire meal before getting our drinks. in this case it really depends on your waiter. There are some really good ones and some that don't seem to care.
Excellent
10.0
Pros: Best Time EVER :) Where to start everything was perfect as soon that we walk in, everyone is super nice and friendly. Rooms where clean and our View priceless, The food was great no one got sick. They had activity everyday at the lobby and the pool activity where so much sun. A SPECIAL thanks to Enrique Felipe and Colorado they would go out of there way to make us feel like home. Also the Bar Tenders where so friendly and they made us a super yummy Sapitos shoots and drinks. We are definitely returning to Royal Solaries . :) out next stay to Royal Solaris will be in Cabo San Lucas,
Good
6.0
Pros: The food was good and varied daily
Cons: They need to give more food options and make some balconies so it can be standard. It’s kind of weird to not be able to let you swim wear dry outside
Excellent
10.0
Pros: Breakfast was amazing, staff are very polite
Plan your visit to paradise at The Westin Resort & Spa, Cancun. Nestled on the beach between the Caribbean Sea and a tranquil lagoon, our vacation ownership resort offers the perfect destination for business trips and family vacations in Mexico. Unwind at one of our sparkling pools or on the white-sand beaches. Schedule a relaxing beauty treatment at The Heavenly Spa before or after a day in Cancun. Find adventure at our resort with a snorkeling trip to the coral reef, a ride on the FlowRider® surf experience or other activities. Savor delicious cuisine and libations at our on-site restaurants and bars. If you're in Mexico for a conference or family gathering, take advantage of our indoor venues, custom catering, planning services and event spaces on the beach. Kick back in a beach villa with a fully equipped kitchen or select a cozy guest room or suite with views of the water. All rooms include Westin Heavenly® Beds and free Wi-Fi. Best of all, our Cancun property does not charge resort or per-person fees.
Overall 8.2 Excellent
Based on 2,219 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
8.8
Good
6.2
Excellent
8.0
Pros: Awesome staff no one bothered you. We had problems with our keys they were there changing locks quickly. One evening we walked into our room and received a bottle of wine and fruit and chesse complements of the hotel. The beach was beautiful aqua clean white sand.
Cons: Price of beer but you can buy your own at the store. The only catch is you can't take it to the beach. 25 us dollars is a bit much for a bucket of five.
Excellent
10.0
Pros: love the view and the room decor
Excellent
8.8
Pros: I particularly appreciated the excellent English of the front desk staff.
Cons: Internet should be free.
Excellent
10.0
Pros: The breakfast crew at the Royal Beach Club were awesome. They always made sure you started off your day with a smile.
Cons: When it rained, the water leaked into our room through the front door. A bit inconvenient, but the cleaning staff promptly responded by cleaning it up and putting a towel in front of the door.
Good
7.1
Pros: I took my daughter to Cancun to celebrate her 18th birthday. We stayed at the Royal Beach Club with an ocean view room and balcony. We were given the requested upgrade free of charge. Extremely kind and helpful staff! Clean, simple rooms Comfy beds Gorgeous ocean view from our room. Right next to the hotel is some of the best snorkeling in the area. You can rent gear, or buy it from WalMart for the same price and go on your own. David, who waited on us down by the beach heard it was my daughter's birthday and surprised us on the beach with a cake! Quiet, away from tourist madness.
Cons: Nothing fun to do around the hotel after sunset. Charge for wifi (lobby it is free) Pool closed at 8p.m. No hot tub. No heated pool so no one swims after sunset. Brrrr! No free transportation provided by hotel. Breakfast buffet at Royal Beach Club was very expensive.
Excellent
8.2
Pros: breakfast was worth the money. dinner was a bit pricey for Mexico, but good. Location was excellent.
Cons: receptionist was a bit slow. Wave was a bit rough to enjoy the warm water.
Excellent
10.0
Pros: If you aren't into the party scene, this hotel is located well away from the main "strip" in Cancun. The food is excellent and the menus offer multiple healthy options. The hotel is also very environmentally friendly. Staff is the friendliest we've encountered. They all work very hard but still take the time to be pleasant.
Cons: A little inconsistent about which restaurants will be open on any given night
Mediocre
3.7
Pros: Beachfront
Cons: No fridge. No complimentary breakfast. No late checkout. Had to clean the coffee maker myself.
Excellent
8.0
Pros: All-inclusive, clean and safe.
Cons: Vast & impersonal, cavernous dining room and guest rooms.
Excellent
8.5
Okay
5.7
Excellent
10.0
Excellent
9.4
Pros: Beaches
Cons: Breakfast too expensive
Good
6.2
Pros: The beach The buffet The public areas
Cons: Poor quality and cleanliness of room Construction across the hall which started at 9am and filled the hallway with dust.
Excellent
8.0
Pros: very close to the airport one of the 1st stops from the airport
Cons: It is really far from the party zone, had to pay $20 taxi each trip from the hotel to the party zone.
Excellent
9.7
Pros: Sandy, great to swim in beach that's even has a lifeguard. Cozy beds and cool AC in rooms. Great views. Wonderful staff. Tasty buffet breakfast. Free parking. Great location. Overall great place.
Cons: Noise from present renovations and bathrooms near beach/ pool could use more frequent service.
Excellent
8.8
Pros: We liked the location and ambiance. Beautiful surroundings and polite, friendly staff.
Cons: IThe food leaves room for improvement. The lobster was gristly ang the items on the breakfast buffet were cold. Additionally, the people that greet you upon arrival appear to be there to welcome and help you, but they just want to sell you a timeshare.
Excellent
8.0
Excellent
10.0
Pros: The resort is beautiful, the staff is fantastic, especially Hector at the front desk, the room is comfortable, AC is great! Gorgeous beach view!
Cons: Nothing
Excellent
10.0
Pros: The concierge was very helpful with providing information for our visit and the staff service was excellent.
Excellent
8.0
Good
6.2
Good
7.4
Excellent
10.0
Okay
5.7
Pros: Cancun is beautiful and the resort is on a great stretch of beach. Pools, facilities, fitness center were very nice. The concierge was great and gave us a perfect restaurant recommendation off property. Bell staff was very good.
Cons: The food and drink service was awful!!! We were completely ignored at times and had orders for food and beverage completely forgotten. 8 of us sat one evening at the Mexican restaurant on campus for 30 min before we even were given menus, and when they finally delivered them, we were given 4 menus. We laughed as it was just so indicative of the 5 days. The fact that the place is really semi all inclusive seems very petty (some menu items and drinks are extra) Felt as if we were nickled and dimed for everything. First all inclusive we swore we'd not come back to. Very disappointing. Pretty place, hope you're not hungry or thirsty
Okay
5.7
Pros: Friendly staff
Cons: This place must be 30 years old. It's in definite need of a refurb. Worn and dirty carpets make the hallways look drab, the stucco and tiles in the guest rooms make the place feel cold and unfriendly. They are refurbishing the lobby, so that's a good start. The food needs a good look at, too, breakfast that was meant to be hot was cold, other items where presented as if they were left from the day before.
Excellent
8.0
Pros: The Beach side view was breathtaking. Catered to my husbands gluten free diet. Staff was excellent at every turn!
Cons: Doing maintenance a few rooms away with very smelly glues and chemicals along with noise. Food selection for celiac and vegetarian diets is limited and boring.
Excellent
9.1
Pros: We went to cancun for a wedding that was being held at another resort, but we couldn't stay for their 3 day minimum, so we decided to stay at the Westin, and couldn't have been happier! First, we got a great deal on kayak on a non-all inclusive package (because we were going to attend events at the wedding and some of our meals were covered). That being said, the food we did pay for was not all that outrages (ranging from $15-$30/meal per person). In addition, they had a few really great buffets that were around $25/person, and well worth it. Having attended a wedding at a more luxurious resort, we also had the opportunity to compare the two. (One of the wedding guests got food poisoning at the other resort, so we were glad that we didn't stay there). Also, the beach at the Westin was prettier and cleaner! They also had two additional pools, and plenty of rooms to stretch out. In addition, you can book all of your tours from the resort (we did parasailing), but you could do much more! The gym was adequate as well--there were 5 treadmills, a few ellipticals, some exercise bikes, and some weights)
Cons: There was internet in the lobby that was free, but in order for you to get internet in your rooms there was a charge for $25. The gift shop was really expensive.
Excellent
10.0
Pros: They upgraded us to an Ambassador suite. Best sleep of our entire vacation. Loved the beach and the pool. We reveled in the torrential thunder and lightning while enjoying our rack of lamb, pizza and martinis at the BBQ restaurant under the palapa. Service was great too. Nice view from both balconies in our room.
Excellent
10.0
Pros: The staff serving the beach and in the outside restaurant were very friendly and attentive. We had drinks in several locations and a delicious lunch. The room had a ocean view as well as a view of the pool. Multiple pools and lagoon side pool also very nice.
Cons: Prefer to have wi-fi included in the room and not just free in the lobby.
Excellent
10.0
Pros: Good food affordable price portions are enough to share. Rooms very clean and spaces ocean view is great. We will be back to this hotel.
Cons: Wifi is not free.
Okay
4.8
Pros: Staff of the hotel. The beach and the view
Cons: In normal times, this is probably a good hotel. But at the moment the hotel is undergoing renovations. Lots of workers and dirt around the hotel. Parking is far away. Some of the hotel restaurants are closed. Most of the pools are closed. It is not pleasant to go on holiday in this situation. Wait for the renovations to end. Unfortonetly we didn't know all of this when we did our reservation .
Okay
4.0
Pros: breakfast was so goog, the 5-7 also
Cons: The room is so humid, smell not good......we change the room....it was the same problem ouach!!!
"Nestled on the beach, this Zona Hotelera hotel is within 2 mi (3 km) of Aquaworld, Cancun Interactive Aquarium, and La Isla Shopping Mall. Delfines Beach and El Rey Ruins are also within 3 mi (5 km). "
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Overall 8.2 Excellent
Based on 767 reviews
All
- All
- Families with older children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
9.7
Excellent
10.0
Pros: Food, spa and pool
Excellent
10.0
Pros: This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options available on site. You literally never have to leave the resort unless you want to explore. I thought that with unlimited alcohol included that it would be crawling with drunk people, but everyone was the right type of pleasantly buzzed or totally sober. No puking anywhere that I saw. The staff had exceptional service that I have not found anywhere else. While you don't have to leave the hotel if you don't want to, there are lots of tours and excursions that you probably should look into if you have never visited the area before, and I definitely recommend a night out to It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.
Cons: It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Good
7.4
Excellent
10.0
Excellent
8.0
Pros: Friendly stay all inclusive w 24 hour room service
Cons: The fact that we were told ocean view but not guaranteed ... the extra 30% charged for services with resort points
Good
6.2
Pros: Pool snacks were very good, they also have some activities which are quite fun (pool foam party for example). Zen restaurant (Japanese/Asian) was very good, plus the service was always great.
Cons: In general terms it is a good hotel but expensive for what they actually offer, I wouldn't recommend it unless it was cheaper (for the same money you can go somewhere way better). The things I did´t like: - Hard Rock Hotels are no the same everywhere, we stayed at Panama Megapolis last year and was nicer, it had better rooms, facilities (eg: under water speaker in the pool) and service. - They host Weddings so you need to consider that large groups may be staying as well. In our case, the group staying was definitely NOT what I expected, besides being way too loud and quite drunk, they where rude, just consider that on the Wedding night some of the girls almost got into a fight with local hookers who where in the lobby bar (smash bar), after this, bar tenders kept on giving them alcohol which I think is unacceptable (toilets even ended up puked) (you need to consider that there were families with kids when this happened, plus, what are hookers doing in the lobby in the first place??).... Ok, we all wanna have fun, drink and laugh, but this isn't "college spring break"!! - Jetted pool is for "VIPs" only and not available for regular guests in the main pool area (the thing is that "VIPs" didn't use it much, so usually was available but "unreachable"). - It is a loud hotel, one night the Karaoke (held just by the pool) was on up until 2 am (my wife says it was until 4, but I fell asleep before she did xD). - In some places the service was not good, one night at smash bar it took me 15 minutes to get a dink (bar tenders where only looking for tips), next day I went down with all my 1 dollar bills and everything changed!!
Excellent
9.1
Pros: Wonderful service! many restaurant options within the hotel, entertainment at the pool, drinks at all times, nightclubs inside the hotel ... many entertainment options.
Cons: The main negative point is the smell of the bathroom drain. I stayed in a room on the 10th floor and decided to stay another day so they stay me on the 5th floor the smell is very unpleasant ... you have to take a shower and something by plugging the drain so that the odor does not go to the room. My friends were staying on the 3rd floor the odor was even worse!
Excellent
8.0
Pros: Fantastic staff!! Great food and lots of entertainment...
Cons: Our privacy lights were broken, it sounded like a construction site all night just outside our door...
Okay
4.8
Pros: I liked that the hotel had everything easy to get to not a lot of walking around. Kid friendly
Cons: I checked in and didn't receive a special set up in my room like I had on my last visit. I also was not told about my resort credits and when I asked about them checking out they told me I had to use them that day. I was very upset because I could of used them the 3 days I was there. No one had told me about how many credits I had upon checking in.
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Accommodations in Cancún
Airports in Cancún
Landmarks in Cancún
- Puerto Juarez
- Estadio Olímpico Andrés Quintana Roo
- Centro de convenciones de Cancún
- Glorieta del Ceviche
- Plaza de Toros
- Playa Langosta
- Playa Linda
- Hospital Amerimed
- Forum Beach
- Yamil Lu'um Archaeological Zone
- Acuario Interactivo
- Museo de Arte Popular Mexicano
- La Isla Shopping Mall
- Plaza Caracol
- Cancun Golf Club at Pok Ta Pok
- Mercado 28
- Casa de la Cultura de Cancun
- Iglesia cristo rey
- Torre Escenica
- Museo Sensorial del Tequila