Everything great except mysterious rate change
Pros: Car was clean, new, and well equipped.
Staff was friendly, attentive, and interested.
24 hour service was vital, given the uncertainties of air travel arrival times (and airtrain, etc.).
Charges were very clearly itemized, no guesswork.
Cons: The rate charged was much higher than the one booked online. No explanation of this change was offered, and it was not due to additional taxes and fees which were very clearly itemized.