Pros: The car was great
The employee was very kind
Cons: Insurance for third parties is ridiculous. The limit is $ 100,000 which is practically zero. In Italy that it is not a rich country the statutory minimum is € 5 million. is practically mandatory additional insurance (SLI) which costs $ 18 / day plus tax.
In addition the policy on the damage to the car (Kasko) is extra.
Oct 24 2016
Pros: Great car, fast pickup and return
Cons: Alamo insisted I needed extra insurance, I would like to know this beforehand
Nov 2 2015
Everything great except mysterious rate change
Pros: Car was clean, new, and well equipped.
Staff was friendly, attentive, and interested.
24 hour service was vital, given the uncertainties of air travel arrival times (and airtrain, etc.).
Charges were very clearly itemized, no guesswork.
Cons: The rate charged was much higher than the one booked online. No explanation of this change was offered, and it was not due to additional taxes and fees which were very clearly itemized.
Nov 8 2015
Pros: The fiat 500!!
Cons: It's a huge pain to get to the Newark airport.
Feb 7 2016
Cons: My flight was an hour early and because I picked up the car early it changed the amount from about $65 to over $200. Then the agent said she wouldn't charge me for a premium vehicle but she did.
Jul 18 2016
Pros: The person who worked with me in Newark was efficient and personable. She couldn't have been more helpful. it was a pleasure working with her.
Cons: That I had to deliver the car to Logan Airport in Boston.
Jul 20 2016
Alamo at PHL is tied to National
Pros: Price was way better than the others. Location was convenient for pick-up.
Cons: You are at the counter of National Rental Car, Alamo doesn't have their own counter here at Newark Airport so you are at the mercy of their reps. It's slow because you are in the same line that are in. The compact Mitsubishi car I rented (Mirage) was horrible. It felt highly unstable cornering and had a top heavy feeling.
Aug 22 2016
Cons: Initially, when looking at the deals that popped up on KAYAK, I tried several times to book the first couple of price quotes that were found. Each time I would fill out all of the information, only to be told when submitting the reservation that this price was no longer available. To have price quotes appear in the search results that were no longer available was very frustrating.
Aug 30 2016
Check your bank statement for deposit/hold refund
Cons: Charged me $250 deposit and didn't refund it until I called to complain.
Very poor customer service on pick up.
Very aggressive up selling on pick up.
Sep 6 2016
Cons: The staff at Alamo declined my reservation and I ended up paying the double amount
Pros: It was sure easy and the gentlemen at Hertz that helped us was great. I'd definitely recommend them.
May 4 2016
Pros: Good service
Cons: They charged my credit card for the correct amount but the hold of $258 is still on my credit card. It should have been released when my credit card was charged. Not very professional. Enterprise doesn't do it that way.
Sep 23 2016
Cons: Pickup clerk was annoying and unhelpful much. Also, they charged us with extra 70 usd for underage driver, which didn't appear on the site!!
Pros: There was no reservations made for the vehicle and therefore needs my refund.
Cons: I couldn't get the vehicle and had to rent another one that is not my comfort. I need my refund.
Nov 8 2016
Great service, fantastic customer service and affo
Pros: First, they did pick me up and at the place everyone was eager to help.
Everyone was fantastic specially Nicole, she was professional, courteous and helpful. Nicole even offered me a discount for next time, I am definitely coming back and would recommend this place.
Feb 7 2017
Cons: was told it's an all wheel drive but it wasn't.
Chrysler van back seats VERY uncomfortable.