Cons: Needed drop charge for one way rental, other car companies don't.
Jan 3 2017
Pros: The personnel working at Hertz were nice and apologetic.
Cons: We had to wait over an hour because they didn't have any cars the size we ordered. They offered us a SUV, if we paid the upgrade fee. When we finally got a car it smelled aweful. They sprayed the car but it didn't help. The back car seat was stained. The trunk was dirty. The staff was nice and apologetic but they didn't offer any type of discount for the inconvenience of waiting over an hour. They offered us a SUV if we wanted to pay the upgrade fee, really...
Jan 2 2017
Reservation not honored
Pros: LAX Enterprise resolved the problem but still not what I needed
Cons: Reservation cancelled without notice by Enterprise office in Gardena.
Pros: nothing. I will never do business with Budget/Avis again
Cons: be sure to check weekly rates. It would have been $100 cheaper to rent for the week instead of for 5 days like we did. That's madness, by the way.
They didnt have the minivan we booked. The hotline suggested we drive to another location to get one and we did. They didnt have one either and then we were 4 hours behind schedule at the end of all of it.
After our trip, the car was dusty from camping inside (no sand or mud, just dust and maybe some grass) and they wanted to charge us $25.
I highly recommend renting for one day less than you need and simply dropping it off the next day for a $10 late fee. TEN DOLLARS!! Why does it cost $150/d to rent but only $10 a day if you are "late"???