Reviews for Hertz in Miami Beach
- All reviews 100%
Sep 15 2016
Pros: Everything was very good except that we didn't get a receipt yet so we still don't know the final price. Please tell them to send it to our email address. Thanks!
Apr 14 2016
Cons: Car was not available (overbooking) and after showing disappointment was given a dirty, scratched and overall bad condition car. When car was returned (on time as per contract), I got the relevant receipt with the correct due amount but when I checked my account I saw a $ 175 surcharge. I have submitted a complaint on HERTZ's website and am still waiting for their reaction and refund.
Apr 4 2016
Don't drop off in Miami Beach
Cons: It's in a very classy hotel. People were snobby at hotel. Didn't have a shuttle or drop off
Dec 5 2015
Pros: The on screen check-in "expert", Kathy, was excellent, very knowledgeable and clear.
Cons: The car's air conditioning conked out on the drive to Palm Beach from Miami. It seemed that the engine for this small car just was not able to handle highway speed and AC. However, interestingly, on the return drive, the AC worked fine. (Perhaps it just needed the 3 hour rest it had.) The on screen person for the return processing, did not know that he was supposed to process returns -- he got up, went to see his supervisor, I think, and returned then knowing that he was supposed to process returns. He may have been new, but was clearly not well trained. Odd. The car's back seat was rather dirty -- looked like the vacuum just missed it. Fortunately, we just needed the front seats. Overall, I would not rent that particular car again, but the experience was mediocre, not terrible, in general.