Cons: Kayak allowed me to make a reservation, but the rental location called me immediately after receiving the reservation to tell me that they did not actually have any cars. Kayak needs to do a better job communicating with rental companies.
Jan 14 2016
Pros: Good greetings and also clean car ..Jude
Mar 3 2016
Pros: The overall experience was good and I had good customer service. But in California you need liability insurance and when I bought the insurance with AllianZ, that didn't include California liability. So I needed to pay for more insurance which wasn't part of the kayak price and the whole trip ended up being more than it should've been.
Mar 7 2016
Pros: No problems - things went very smoothly
Apr 19 2016
Cons: I think I'm just more pissed off that one when i looked through kayak and we said from san diego and i guess i didn't read clearly enough that it wasn't the same one from the airport or not because they are both not at the airport. so they we either had to take a cab or pay more money to just get a car from there. and i understand that tax get added onto everything you pay for but don't tell me that it's a total of 15.99 a day for the extra coverage when when it's 15.99 plus tax. i figure the tax was included. and then when i try and call to ask about it i get disconnected so i tried calling again and it went through all the way through and i was waiting for someone to answer and it disconnected me again. maybe i just don't rent cars enough, but it should be easier than this.